PROFESSIONAL SUMMARY:

• Overall 6 years of IT experience in development, customization and design which includes 4 years’ experience in salesforce.com CRM platform as a Developer, Admin, with Expertise in implementation using Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Web Services, Components, Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards.
• Proficient in all phases of SDLC like requirements gathering, analysis, design, development, testing and deployment.
• Well versed with Salesforce.com CRM integration, developing and deploying the custom integration solutions. Hands on experience in creating, troubleshooting, modifying APEX code and Visual force pages.
• Proficiency in administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions, Reports and Approval Processes.
• SalesforceCRM Developer which involves Administrator, Development, Integration, communities andlightninglike classic tolightningmigration andlightningcomponent development.
• Experience working with Chat platforms running on top of the website like Live Chat or Salesforce Live Agent
• Lightningdeveloper and interacted with various business user groups for gathering the requirements forsalesforce.com,Lightningand CRM implementation.
• DevelopedLightningapps usingLightningComponents, made them compatible with salesforce1 mobile app.
• Formatting and migrating user data into LE, ImplementedSalesforce LightningComponents for small set of users within the organization.
• Experience in data migration from MS - Excel, outlook and Legacy systems by using Data Loader and Import Wizard.
• Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.
• Excelled in working with different salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards.
• Good command understanding of Force.com Web Services.
• Good Knowledge on implementing the Salesforce Exact Target Marketing cloud.
• Experience working with Force.com IDE for development and deployment.
• Worked on Apptus CPQ (Configure Price Quote) tool, shopping cart.
• Experience in Apex Classes, Controllers & Triggers considering governor limits and various other components as per the client and application requirements.
• Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.
• Good knowledge on App exchange tools like Action Plans, Strike Address verification, Conga Composer.
• Efficient knowledge on Administration Setup, Apex, Visualforce and experience with different SFDC development tools like Force.com, Eclipse IDE and integration tools like APEX Data Loader.
• Experience in creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
• Excellent work ethics, self-motivated, quick learner and team oriented. Continually provided value added services to the clients through thoughtful experience and excellent communication skills.
• Extensive knowledge about Sales force setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.

TECHNICAL SKILLS:

Salesforce.com Development: Apex Language, Apex Trigger, Apex Class & Apex Web Services, Lightning component Framework, Aura UI Framework, Visual Force (Page, Component & Controllers), SOQL, SOSL, HTML, Java Script, XML.

Salesforce.com Administration: Manage Users, Roles, Profiles, Validation Rules, Workflow Rules, Approval Process, Process Builder, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Reports, Dashboards, Portals (Customer and partner), Sharing Settings, Communication Templates, Sandbox Refreshments, Deployments (Change sets).

Languages: Java, Apex, JSP, XML, HTML, Java Script, CSS

Tools/Utilities: Eclipse, Force.com IDE, Sublime Text 3, Workbench, SOQL Explorer, ANT Migration tool, Copado change Management, JIRA, Source Tree, Bit bucket, GIT Hub and Service Now.

Databases: MS SQL Server 200x, Oracle 11g.

Other Tools: MS Office Suite, MS Excel, MS Visio, MS TFS.

Operating Systems: Windows XP/Vista/2003/7/10, Linux, Unix

PROFESSIONAL EXPERIENCE:

Confidential, Ann Arbor, MI

Salesforce Developer.

Responsibilities:

• Develop timely and innovative solutions, with optimal use of technology and resources.
• Implemented Salesforce Lightning Design System for Custom Community (Napili template) and worked on integrating with Salesforce OOB functionality.
• Participated in requirements gathering from clients, estimating the number of hours required for the development work.
• Worked on multiple projects, designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Worked onSalesforceLightning Components for building customized components replacing the existing ones and embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Developed Lightning Interfaces and events for custom Community.
• Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Responsible for setting up web service integrations.
• Design, develop and implement solutions for the Apttus CPQ system deployed on theSalesforce platform.
• Worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules, contract templates.
• Implementation of Batch Classes, Scheduled Classes as part of the Business Requirement.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Replaced all the JavaScript buttons with Quick Actions or Lightning Components in Lightning.
• Involved in building Lightning Components Apps to provide better and more interactive interfaces to end-users, which helps in Sales enhancements.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Deployed using change sets and ANT tools.
• Worked with Multi-Currency, Multi-Language, Product & Price book set- Confidential .
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other Components on a record detail and edit pages.
• Setup, maintain and optimize Email marketing campaign utilizing Salesforce Marketing Cloud.
• Configure salesforce and marketing cloud integration user along with configuration in salesforce.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Worked onSalesforcestandard objects like Accounts, Contacts, Opportunities, Products, Price Books, and Opportunity Line Items etc.
• Created Custom profiles and assigned to the users based on their roles in the organization.
• Created users using the Data loader and assigned the users to the chatter groups
• Involved in code reviews with client development teams, and training them to utilize the functionality developed for them.
• Responsible for Sprint deployments from DEV Instance to QA and DEMO Sandboxes and worked on Continuous Integrations and Deployment flows using Change sets.
• Extensively Implemented Agile Methodologies, i.e., Test Driven Development (TDD) with Continuous Builds and controlling iterative and incremental projects.
• Deliver software solutions that are both stable and meet security standards.
• Provide software solutions that meet client and business deadlines.

Environment:Salesforce.com platform,SalesforceLightning, Exact Target/Marketing Cloud, Marketing Cloud Admin, Marketing Cloud Integration, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows Vista.

Confidential, Chicago, IL

Salesforce Developer.

Responsibilities:

• Set up Marketing Campaigns, Campaign Hierarchies, lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Configured Campaign Management, Campaign Influence and Lead Conversion.
• Assist client with staging and deploying email campaign with in Marketing Cloud.
• Integrating Sales force and Marketing Cloud using Marketing Cloud Connector for sending email, tracking the send analytics and designed the standard email templates.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Responsible for supporting and evolving the systems that are used by our service agents, including email, Live chat and telephony channels.
• Implementation of external apps in Salesforce (e.g., app exchange, managed apps, CTI solutions)
• Service Cloud implementation using Live Agent, Omni Channel, CTI Adapters.
• Implemented Visualforce Templates and Placeholders to encapsulate page elements to be reused across several Visualforce pages.
• Implemented Web services to pull data from 3rd party system to create records using the person details.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors Limits.
• Developed Custom Controllers to retrieve required data from database using SOQL queries and displayed using Visualforce Page.
• Modified Visualforce pages to be supported inLightningexperience and good understanding of Lighting mode and its features.
• Upgraded fromSalesforceClassic toSalesforceLightning.
• Created multipleLightningComponents, added CSS and Design Parameters that makes theLightningcomponent look and feel better.
• Experience in developing web interfaces for clients both through Force.com Sites and standard web technologies including but not limited to HTML, CSS, XML, and JavaScript.
• Developed Apex Classes (Custom/Extension Controller Classes), Batch, Schedule classes, Triggers on standard/custom objects as per the user requirements.
• Used Eclipse with Force.com Plugin, Developer Console as in IDE for development.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Developed the test plan, test conditions and test cases to be used in testing for this project.
• Accustomed Picklists, Dependent Picklists, and Record Types to enforce data quality.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Worked with Approval processes that used E-mail Approvals and Parallel Approval steps.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Worked on Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.

Environment: Apex Data Loader, MS Excel, Work Bench, Visual Force Pages, Sandbox, Service Cloud, Marketing Cloud, Marketing Cloud Connector, Visual workflows, XML, HTML, RNT, App Exchange andChatter, Web Integration, MS Office.

Confidential, Mahwah, NJ

Salesforce Admin/Developer

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design and implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Built Apex Classes implementing SOSL & SOQL statements within Eclipse to manage interaction with the database.
• Developed BULK API calls (REST) and SOAP to interact with the 3rd party tools.
• Built Visualforce pages to implement features not included in the standard page layout.
• Customized tabs for among different business user’s groups and business centers.
• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Designed and developed workflow rules, validation rules, and customizations within Sales force.
• Implemented S-controls to manage sales plan call sheets within Sales force, capturing prep data and call activity.
• Administrated and monitored the company’s Sales force CRM application
• Migrated data from Excel / CSV files to SFDC using Data Loader
• Maintained data cleanliness and accuracy by adding custom validation rules and formulas

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports.

Confidential

Java Developer

Responsibilities:

• Part of the technical team in the development of Model View Controller (MVC) Model architecture to handle configuration, database connectivity, and template management allowing the developer to focus on application-specific business logic.
• Application developed on agile methodologies scrum and iterative method process.
• Created a Reporting tool using JSP and Servlets that calculates the amount of state and federal taxes.
• Involved in the development of a web authentication module using Java Servlets, JSP to authenticate a user based on a dynamically created token by a web authentication software
• Handle Session Time-outs with HTTP Session Listener interface.
• Performed XML parsing using DOM parser.
• Tracked software errors with Clear Quest and coordinated with help desk staff in resolving bug.
• Maintained version control using CVS.

Environment: J2EE 1.3, JSP 1.2, Servlets 2.3, EJB 2.0, Struts 1.1, JNDI 1.2, JDBC 2.1, Oracle 8i, UML, DAO, JMS, XML, WebLogic 7.0, MVC Design Pattern, Eclipse 2.1, Log4j and Junit.