PROFESSIONAL SUMMARY:

• Over 7+ years of professional IT experience in Salesforce.com and Force.com platform Administrator.
• Experience in building reports and dashboards, customizing them as per user requirements.
• Strong knowledge of marketing, sales and service clouds.
• Well versed in analyzing CRM business processes that include Forecasting, Campaign management, Lead Management, Role Hierarchy, Territory Management, Order Management, Account Management, Case Management and merging management in a multi - tier environment.
• Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules and Role based Page Layouts and Record Types, Approvals, Assignment Rules.
• Experience in Force.com Apex Classes, Apex triggers, Visual Force, Batch Apex, Integration, REST, BULK API, SOAP based Web Services, Force.com API, SOQL and SOSL.
• Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements.
• Ability in creating Profiles, Roles, Users, Tasks and actions, Dashboards, Reports, and Validation rules.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.
• Extensive experience in Salesforce.com setup, configuration, and customization, Administration, Data Migration and Integration tools like Apex Data Loader etc.
• Great interpersonal and communication skills, focused, self-motivated, quick learner and team oriented.
• Continually provided value added services to the clients through thoughtful experience and excellent communication skills. Expertise in Object Oriented Programming involving Analysis and Design and Development of web based applications using Java technologies: HTML, DHTML, CSS, XML, and JavaScript.
• TECHNICAL SKILLS:

  Salesforce.com Technologies: SalesForce CRM, Apex Language, Apex Classes/Controllers, Apex

  Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web:

  Services, AJAX, Workflow & Approvals, Dashboards, Analytic:

  Snapshots, Case Management Automation, Custom Objects, Apex Data:

  Loader, Rest based API, Soap API:

  Salesforce Tools: Workbench, Eclipse, Force.com Eclipse IDE Plug-in, Apex Data Loader force.com.

  Tools/Technologies: HTML, CSS, JavaScript, Agile, SCRUM

  Database: MySQL, SQL ServerLanguages Apex, C, C++, Java, J2EE, Visual Force

  PROFESSIONAL EXPERIENCE:

  Confidential, Mahwah, NJ

  Salesforce Developer

  Responsibilities:

  • Performed detail analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
  • Worked with management and other developers to translate marketing needs into design requirements.
  • Designed and implemented Accounts, Contacts, Leads, Campaigns and Cases.
  • Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
  • Experience in creating page layouts, search layouts to organize fields, custom links and related lists.
  • Used field level security along with the page layouts to manage the visibility and accessibility of fields for different profiles.
  • Designed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
  • Develop Visual Force Pages, Visual Force Custom Controllers Components, Custom Objects, Tabs and Components.
  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Used Force.com web service API for implementing WSDL in the application for access data from external systems and web sites.
  • Creating Reports and Campaigns (Campaign Hierarchies).
  • Coordinated integration tests with various groups and generated/documented test cases and deployment plans.
  • Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
  • Worked on Sales cloud and Service cloud.
  • Profile based permissions on fields and objects are enforced.
  • Load/Manage the data using Apex Data Loader.
  • Creating Custom Objects and defining lookup and master-detail relationships on the objects.
  • Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Involved in Data Mapping and Migration of data between legacy systems and Salesforce.com Objects and fields.

  Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

  Confidential, Philadelphia, PA

  Salesforce Developer

  Responsibilities:

  • Interacted with Business users for requirements gathering, analysis and development.
  • Worked on variousSalesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
  • Deployed the code over sandboxes using Change set.
  • Written Test Cases to check code coverage in Apex Classes and Apex triggers.
  • Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
  • Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
  • Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
  • Created email templates and inbound emails using Visual Force for clients and customers.
  • Enabled Chatter for the Organization and effectively communicate with the users in the Organization.
  • Implementation of Data Loader for loading the data.
  • Developed business documents forSalesforce.com Custom objects.
  • Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
  • ImplementedSalesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
  • Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
  • Involved in Agile methodology, Scrum that dramatically improved productivity and reduced errors.
  • Provided the training to Business user's about the system

  Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, JavaScript, Dojo, JSP, Ajax, Sandbox data loading, Eclipse IDE Plug-in

  Confidential, Whippiny, NJ

  Salesforce Administrator/ Developer

  Responsibilities as Admin:

  • Administrated and monitored the company’s Salesforce CRM application.
  • Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
  • Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
  • Responsible for enabling network-based security and organization-wide list of trusted IP address.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
  • Created the workflows for automated lead routing, lead escalation and email alerts.
  • Migrated data from MS Excel / CSV files to SFDC using Data Loader.
  • Worked with Informatica On Demand, and Web Services API.
  • Responsible for creating Apex Triggers, Visual force Pages with custom controllers.
  • Developed Apex classes, Triggers, and S-controls.
  • Developed Apex Before insert, before update, and after insert, after update triggers.
  • Involved in developing a mobile application in Flex builder to track the delivery of Gas and Radiation detection products.
  • Generated SOQL, SOSL Queries for maintenance of multiple objects.
  • Modified existing customizations using XML metadata files and responsible for migrating customization changes from sandbox to production.

  Environments: Eclipse Force.com IDE 3.4, Salesforce, SQL Server, Data loader, Apex Classes, Apex Triggers, VF pages, Controller Extensions workflow rules and validation rules, WINDOWS, Crystal Reports.

  Confidential, Bangalore

  Technical Associate (Salesforce)

  Responsibilities:

  • Worked on various Salesforce.com standard objects like Leads, Accounts, and Contacts etc.
  • Designed, Implemented and deployed the custom objects, Custom tabs, Page layouts and components to satisfy the requirements.
  • Used Data loader for insert, update and bulk import or export of data from salesforce.com objects. Used it to read, extract, and load data from CSV files.
  • Defined lookup and master-detail relationship on the objects and created objects to establish a relationship among them.
  • Created Reports, Dashboards as per the requirements.
  • Created Workflow Rules, Page layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage workflow and approvals.
  • Maintained and gave permissions to communication templates based on profiles.

  Environment: Salesforce.com platform, Data Loader, Visual force Pages, Workflow and Approvals, Reports, Custom Objects, Custom tabs, Email Services.