SUMMARY

• About 8 years of experience as an IT professional, strong at Object Oriented Analysis, Designing and Programming skills and 7 years as a Salesforce.com CRM and Force.com platform as Development and Administration, Implementation, Support and Configuration of Salesforce CRM based on Apex Language and Force.com Platform.
• Expertise in Salesforce Lightning Components and Lightning Pages and Lightning Design Systems.
• Assisted in Migrating to teh Lightning Experience.
• Actively participated in multiple phases of SDLC - Feasibility, Implementation, Production and Development, Delivery of projects in SFDC.
• Experienced in implementing Cloud based solutions using Salesforce platform both as an administrator and developer.
• Designed and developed various Custom Objects, Custom Apps, Custom Fields, Validations, Role Based page layouts, Custom Tabs, Custom Reports as per teh requirements.
• Developed Reports and Dashboards using components and different report types.
• Good noledge of SAAS, PAAS and IAAS cloud computing services.
• Involved in Data Mapping and Migration of data from legacy systems to Salesforce.com.
• Proficient in dealing with teh functionalities related to teh Service Cloud and Sales Cloud.
• Widely worked in teh area of Case administration, Entitlement (SLA), Escalation Rule, Auto response Rule, TAT Management functionality to enable agents solves customer issues along these lines enhancing general productivity.
• Experience with Salesforce customization, Security Access, Creating Profiles, Roles, Sharing rules, Users, Page layouts and email services.
• Good experience in setting up relationships in view of business use cases using Salesforce relationships Master-Detail, Lookup and Many-to-Many (Junction Object) between objects.
• Developed RBM/CRM/ERP applications using Apex and Visualforce, UNIX, C, C++.
• Expertise in querying Salesforce database using SOQL & SOSL queries with Force.com explorer.
• Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.
• Experienced in SFDC development using Apex Classes, Batch Class, Schedule Class, Triggers, Test Methods, Visualforce Pages, Visualforce Components & Controllers Force.com IDE, SOQL, WSDL, REST and SOAP.
• Created various SFDC Administrative roles.
• Integrated Salesforce.com applications with external systems using Web Services and Apex Web Services classes and XSL. Used REST full web services.
• Experience on working with Force.com Service Cloud, Sales Cloud, and Marketing Cloud.
• Integration of Salesforce.com with Siebel, Java, using Web Services API, Metadata API, SOAP & REST.
• Experienced in working on Eclipse IDE with Force.com plug-in, command line interface.
• Handful experience in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox, Migrating code from one sandbox to teh other).
• Expertise in advanced Apex programming concepts including common Design patterns, Governor limit management techniques, Bulk patterns, efficient and reliable trigger handling, and asynchronous operations.
• Experienced in creating and execute Unit and Integration tests.
• Expertise in Release management, including preparation and deployment of Salesforce Packages as well as maintaining version control.
• Great exposure to key areas of Enterprise architecture, including Integration technologies, single sign on, and master data management.
• Good understanding of key Salesforce architectural concepts (e.g. API and governor limits, security models and techniques) and how they influence design.
• Solid technical and functional noledge of Salesforce Platform, APEX, Visualforce, Declarative tools, Interfaces.
• Experience in designing Sales Cloud, Marketing Cloud, Service Cloud, Dataloader, and Partner Communities.
• Worked on SQL queries, Experience in writing SQL and PL/SQL programming.

TECHNICAL SKILLS

Salesforce.com: Apex, Visualforce, SOQL, SOSL, Apex Triggers, Apex Controllers, Json, Salesforce.com, Workflows and Approvals, AppExchange, Apttus CLM, Email Templates, DocuSign, Wave Analytics, Formulas, Validation Rules, zPaper Solutions, Eclipse, Apex Data Loader, SVN, Jenkins, Force.com IDE, Oracle Big Machines CPQ

Web Technologies: JavaScript, PHP, Angular JS, XML, HTML, XHTML, XSL, CSS, AJAX, ASP

Databases: Oracle 11g/10g, SQL Server 2008/05/2000, MYSQL, DB2

Operating Systems: Windows Family, MS-DOS, UNIX, SOLARIS

Programming Languages: C, C++, Java, Apex

PROFESSIONAL EXPERIENCE

Confidential - Norwalk, CT

Sr. Salesforce Developer with Lightning/Administrator

Responsibilities:

• Performed teh roles of Salesforce.com Developer and Administrator in teh organization.
• Developed Visualforce Pages, created Reports, Dashboards and Apex Classes.
• Provided technical walk-throughs to various stake holders (QA Team, UAT Team, etc.)
• Built custom user interfaces using Lightning components.
• Developed, Tested and Deployed Custom fields/objects, Forms, Workflows, Interfaces, Records, and user roles to meet business requirements.
• Worked on translating several Visual Force pages tolightningframework.
• Created and deployed Service Cloud console to manage teh support process.
• Developed Apex Classes, Controller Classes, Standard Controllers, Custom Controllers, Controller Extensions, and Web Services API and Apex Triggers for various functional needs in teh application.
• Migrated data from external sources and performed insert, delete, upset, and export operations on millions of records.
• Performed Asynchronous Callouts using teh Future Annotation and executed teh future methods from a Trigger.
• Worked efficiently with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Strong noledge of Force.com platform technologies including Apex, Triggers, Visualforce, Workflows and Approvals, Integrations with end-to-end product development experience.
• Proficient in Data Migration Form Traditional Applications to Salesforce using Data Loader Utility and Informatica on demand.
• Worked on various SFDC implementations covering Sales Cloud, Service Cloud, Chatter and AppExchange applications.
• Developed various customized solutions like retail portal, Customer Portal, Inventory Management System, Customized Order Management, Order Processing and Billing applications using FORCE.COM, Visualforce and Apex.
• Implemented change control from development sandboxes to production and across teh development lifecycle.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Experience in creating Lightning Components and used Salesforce Lightning Design System (SLDS) to convert existing Visualforce pages to lightning components.
• Involved in Salesforce.com Application Setup activities and customized teh apps to match teh functional needs of teh organization.
• Provided detail estimates of teh level of effort associated to implement capabilities based on business requirements and solution design.
• Worked with SOQL & SOSL queries with Governor Limitations to store and download teh data from Salesforce.com platform database.
• Involved working in teh integrations components by consuming Restful APIs.
• Managed Apttus application, releases, and future upgrades.
• Involved in creating a user interface in Lightning using Aura components, for a user to enter details and submit in to Salesforce.
• Deployments using teh change sets from one sandbox to other, refreshing teh sandbox. Has done many data migration tasks using Data loader and ETL tools like Informatica.
• Hands on experience in Sales Cloud and Service Cloud functionalities.
• Generated Apex Classes using WSDL and wrote business logic layer for integration with external web services to teh system for functional needs.
• Hands-on experience on Salesforce Lightning Inspector to debug teh lightning components during teh development process.
• Turned ETL jobs/procedures/scripts, SQL queries, PL/SQL procedures to improve teh system performance.
• Developed Lightning components and used Lightning App builder to use those components in Lightning pages.
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to halp sales and service teams to be more efficient.
• Customized teh entire salesforce.com applications to incorporate teh business requirements, which involved creating Web Forms and processing teh data in SFDC with teh extensive usage of Web services API.
• Created various workflow rules, profiles and permission sets based on teh organizational hierarchy requirements.
• Created Apex methods for teh lightning controller and halper methods to perform DML operations on teh case records.
• Worked extensively on SOAP and REST API web service calls.
• Imported data from excel sheets in to Sales Cloud like Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Designed and developed UNIX shell scripts as part of teh ETL process to automate teh process of loading, pulling teh data for testing ETL loads.
• Key role in gradual transition of company's application from Salesforce Classic to Lightning Experience.
• Data migration from SQL Server to Salesforce using Jitter bit tool.
• Written several shell scripts using UNIX Kom shell for file transfers, error log creations and log file cleanup process.

Environment: Saleforce.com platform, Sales Cloud, Service Cloud, Informatica, Deployments, Apttus, Lightning components, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in, AppExchange apps, SOAP and REST API.

Confidential - Sunnyvale, CA.

Sr. Salesforce Developer/Administrator

Responsibilities:

• Developed complex mappings and mapplets in Informatica to load teh data using different transformations.
• Implemented Email-to-Case, Web-to-Case entry for entering customer’s cases in cases tab.
• Experience in Aura Framework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Created teh configuration workbook and development checklist and updated teh same based on subsequent releases based on teh organizational needs.
• Worked on building and embed Lightning Components in Visualforce Page by using new Lightning Out feature by event-driven programming, where me write handlers that respond to interface events as they occur. Teh events has been triggered by user interaction.
• Worked with various Sales Cloud modules in salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, and Campaigns etc.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Performed new release evaluations with Business Owner and manages new functionally rollouts.
• Worked with Data Loader for loading teh attachments into Salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Developed Analytics Cloud data using SAQL via Wave analytics to build own app to access and analyze analytic cloud data.
• Worked on Sales Cloud and Service Cloud to process business logic in teh organization.
• Created profiles, roles and sharing rules, page layouts, Email services, Custom objects, Relationships.
• Worked on teh Service Cloud especially on Email to Case, Case Management, Knowledge Articles, Queues, Escalation rules, Case teams, Service Console, Lightning Service console etc.,
• Worked closely with sales team and reviewed teh existing environment, gathered teh requirements for new Salesforce implementation and documented teh business and functional requirements.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Implemented pick lists, dependent pick lists, lookups, master detail relationship, validation and formula fields to teh custom objects.
• Developed lightning experience using custom and standard lightning components, Styling using CSS.
• Used SOQL and SOSL queries with APEX.
• Lightning experience migration included Building and Customization of lite App and rollout.
• Designed and developed Renewal Pricing, Ordering, Promotional discounts by using Apttus advanced pricing methodologies.
• Worked on Sales Cloud Global Deployment.
• Customized teh Dashboards to teh track usage for productivity and performance of their sales terms.
• Created a .Net custom handler to insert customer data in Marketing Cloud by using SOAP API.
• Provided post implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Designed and Developed Lightning Community Website for Marketing using Lightning community builder, Lightning Components, SLDS, Lightning Events, HTML5, CSS, Lightning Controllers, Apex.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphs) and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on teh organization’s need.
• Coordinated work assignments with Developers and Administrators throughout teh product development life cycle.
• Configured security settings by working on Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual sharing to implement Record-based sharing.
• Integration of Sales Cloud with external information systems using SOAP API web services.
• Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Created custom links using HTML S-control. Used HTML to maintain uniformity in Web pages.
• Tracked teh status of requirements throughout teh project life cycle, and redefining them as necessary communicating changes, enhancements and modifications to project managers, sponsors and other stakeholders.
• Created Profiles and Permission sets to give those Security controls and shared settings.
• Worked on VEEVA out of teh box objects, Public Groups, Products catalog, CLM, iRep CRM application, VEEVA settings, VMOC’s Messages, Vmobile Home page components.
• Made new feature enhancements on Service cloud console view and developed some Visualforce components.
• Worked with External objects in Salesforce which is another feature introduced with lightning component.

Environment: Salesforce.com, Customer Portal, Sales Cloud, Service Cloud, Informatica, Apex Language, Visual Force (Pages, Component & Controllers), Triggers, SOQL, SOSL, Workflow Approvals, CSS Style sheets, Custom Objects, HTML, WSDL, Security Controls, Page Layouts, Sandbox data loading, Apex Data Loader Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.

Confidential - Dallas, TX.

Salesforce Developer/Administrator

Responsibilities:

• Created Apex triggers and classes to accommodate bulk process of data/records according to teh business needs.
• Created various custom buttons with JavaScript logic to perform one-click operations.
• Deployed teh metadata and other changes using change sets and ANT migration tool.
• Involved in coding for modules for all teh Sub-Application of teh CRM application, which involves extending existing SFDC standard components using Apex, Visualforce and other utilities.
• Imported excel based customer information records in to Accounts, Contacts and Cases using Data Loader, Import Wizard and Excel connector.
• Involved in identifying, planning and implementing new Salesforce.com features and functions, new screens, workflow, force.com objects, reports, apex code to meet business requirements.
• Used field level security along with page layout to manage teh visibility and accessibility of fields for different profiles.
• Worked with SF chatter, which halps teh users to communicate with teh organization easily and quickly.
• Used SOQL and SOSL for data manipulation needs of teh application using platform database objects.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on teh objects and tabs, Components and custom links.
• Created Triggers on three different frames Case Comments, Attachments, Email messages.
• Performed detailed analysis of business and technical requirements and developed teh Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Worked on several new data integrations and customizations are done to B2B Salesforce.com.
• Worked on Salesforce.com customizations using Apex (classes, triggers and web services) and Visualforce.
• Tracked user responses to keep count and direct issues to support team.
• Worked on various standard Objects like Accounts, Case, and Contact.
• Involved in Salesforce.com application setup activities and customized teh apps to match teh functional needs of teh organization.
• Configured Profile-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions.
• Developed and configured various Reports and Report Folders for different user profiles based on teh organization initiatives.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked with both technical and functional aspects of Salesfoce.com and has deep understanding of its underlying principles of SAAS and Cloud Computing.
• Designed System Configuration Enhancements (Dashboards, Reporting, Sharing Rules, Role Hierarchy, etc.)

Environment: Windows XP, Force.com Platform, Sales force Enterprise Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Veeva CRM, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, Salesforce.com sandbox data load, Email Services, Security Controls, Sandbox data loading, HTML, Java Script, CSS, WSDL, SOAP, AJAX, MVC Design Patterns.

Confidential - San Diego, CA.

Salesforce Developer

Responsibilities:

• Developed Test classes for maximum code coverage and unit tests along with test scripts for UAT.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Used Force.com web service API for implementing WSDL in teh application for access to data from external systems and web sites.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Responsible for all teh activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for teh correctness of teh data.
• Designed, and deployed teh Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to teh needs of teh application.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Created teh workflows and for automated lead routing lead escalation, alerts and custom coaching plans.
• Designed various HTML Email templates for Auto-Response to customers.
• Created Custom dashboards displaying real time metrics including forecast, revenue etc.
• Created lead foams, Campaigns to lead foams, assigning task and managing workflows.
• Managed tasks like unlocking/resetting passwords, modifying data and created ad hoc reports.
• Implemented field level security, Profile and audit trial setup.
• Implemented and Consumed Knowledge based Dashboards and Reports AppExchange for providing Reports and Dashboards that monitors teh Knowledge Base.
• Prepared teh Data Modeling Design.
• Written customization code using Apex Classes, Visualforce pages, used Visualforce components like Page Block, Command Buttons, Output Panel, Action Region, Action Support, Action Function.
• Created Custom Email Templates as part of sending Alerts to users based on teh business requirement.
• Used sandbox mode for testing and migrated teh code to teh production instance in interactions.
• Experienced in Unit Testing for teh customizations and developments done during teh project.
• Expert noledge of relational databases and data modeling. Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, SOAP, and IBM Web sphere.
• Good understanding in CRM business process such as Case Management.

Environment: Salesforce, Apex Language, Visualforce Pages, Triggers, Test Classes, Web Services, WSDL, SOAP, Sales, Marketing Cloud, Custom Objects, Tabs, Data loader, Workflows, Approval process, Reports, Dashboards, Eclipse IDE Plug-in, CSS, jQuery, Windows.

Confidential

Java Developer

Responsibilities:

• Developed application code using Core Java and J2EE (Servlets, JSPs) in Eclipse tool.
• Developed GUI related changes using JSP, HTML and client validations using Java script.
• Developed application based on SDLC (software development lifecycle).
• Created several complex stored procedures and triggers using SQL Server 2005 to retrieve data.
• Involved in all teh phases of SDLC including Requirements collection, Design and Analysis of teh customer specifications, Development and Customization of teh application.
• Developed front-end controller in Servlet to handle teh database access (MVC pattern).
• Developed JSP pages and client-side validation by java script tags.
• Developed Session and Entity Beans to implement business functionality.
• Used Eclipse as an IDE and Apache Tomcat as an Application Server.
• Interacting with client for requirement gathering, analysis and modularization of teh requirement.
• Used Apache web server for deployment.
• Performed Integration Testing by adding all modules together for teh web-based application.

Environment: Java 1.5 SDK, java Script, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web sphere, Struts, CSS, Eclipse, Hibernate.