PROFESSIONAL SUMMARY:

• Over 8 Years of IT experience with around 6 years of experience in the Salesforce.com CRM Platform as Developer/ Administrator and 2+ years of experience with Java/J2EE technologies.
• Worked on lightning like classic to lightning migration and lightning component development.
• Worked on all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Experience in SFDC Development implementing the APEX Classes, APEX Triggers, VisualForce pages, S - Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins.
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, and Case Management.
• Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Upgraded some Apps from SalesforceClassic to Lightning experience to develop rich user interface and better interaction of pages.
• Analyzed Salesforce classic application and converted to Lightning Application from ground up.
• Worked with Pardot Functionality, PardotA/B Testing, Auto responder emails and PardotEmail Rendering.
• Proficient in dealing with functionalities related to sales cloud&service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.
• Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management
• Good insight in to the Health and Financial Domain.
• Developed and recommended CRM roadmap for customers in the FinancialDomain
• Experience working in Agile methodology, Scrum methodology, Waterfall model and Test-drivendevelopment.
• Created test scenarios on Sandbox and productionenvironment and migrated code to deployment upon successful testing.
• Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing(UAT).
• Created customized UI as per the client and application requirements using Visualforce.
• Review/Adjust/Write Apex and Visual Force page builds to ensure we keep code coverage at a high percentage as well as meet business needs.
• Expertise in creating different email templates and inbound emails using Visualforce for the clients and customers.
• Competent in analyzing and creating narrative Use Cases, Use Case Diagrams, Activity diagrams, class diagrams, Data/Flow/Navigational flow Diagram using UML Tools like MS Visio.
• Expertise in Business Analysis methodologies and iterative Software Development Life Cycle(SDLC) in relation with all the phases of Rational Unified Process(RUP).
• Experience in data migration from ACT, Excel, MS outlook using Data Loader, Data Import Wizard, SFDC Data Export, MassDelete, Informatica.
• Experience in Creating page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail.
• Working with different aspects of Web Services (XML, WSDL, SOAP, REST).
• Expertise in customizing standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports (Summary reports, tabular reports, Pie charts)and Dashboards and Report folders for different user profiles as per the requirements.
• Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick-list, Field Dependencies, Custom Formula, Approval Process, Sharing rules for automatedalerts, field updates and Email generation.
• Implemented Security and Sharing rules at Object Field and Record levels for different users in the organization.
• Exposure to Apptus and SteelBrick, developed POC’s in Apptus CPQ and steelBrick CPQ.
• Experience with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ.
• Excellent communication and inter- personal skills, accustomed to work in both large and small team environments. A team player with strong ethic, a positive attitude and ability to make the best use of individual resources.
• Worked on Salesforce.combased development enhancements and implemented lightning applications from the scratch.
• Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI Integration.
• Expertise in Lightning app builder (salesforce 1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.
• Developed Lightning Component Framework and built Lightning component using aura framework.
• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.
• Built reusable UI/UX components with lightning component framework.
• Strong experience with source control tools Git, Bit bucket, Source tree, built salesforce code from the repository.
• Experienced in Object Oriented Analysis and Design and Object-Oriented Programming and Design Patterns under MVC (Model View Controller) Architecture.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S-Controls,Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Salesforce IDE, Salesforce Explorer, Eclipse, Data Loader. IO, Data Import Wizard, Workbench, Sandbox and Production, Sand box testing, Salesforce.com Communities, Salesforce Lightning Design System (SLDS), Case Management, Marketing cloud, Sales Cloud, Service Cloud, Community Cloud, Data Export, Mass Delete, ETL, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Winrunner, QC, Bugzilla, Load runner and Sand box testing

VisualForce: Standard Component Library, Custom components, Visualforce Remoting, VisualForce Remote Objects, AJAX capabilities, VisualForce templates, Standard controllers/controller extensions.

APEX: Async Apex (batch jobs, future calls, schedulers), Dynamic Apex, SOQL/SOSL/DML operation, SOQL query optimizations, Custom SOAP/REST services, Integration with external SOAP/REST services, Mock Interfaces, Security and Sharing model in Apex, Apex triggers, Distributing Apex in managed Packages.

Web Technologies: HTML, XML, CSS, PHP, JavaScript, Angular JS, JQuery, JSON, SOAP, REST, Bootstrap.

Web Design Tools: Code Smith, Visual Studio, Dream weaver, Tortoise SVN, SQL Query Analyzer, Adobe Photoshop, Adobe Acrobat Pro, Adobe Flex Builder, MS Office, Outlook, Word, Excel, Power point, Access, OneNote.

Mobile: Salesforce 1, Salesforce iOS SDK, Salesforce Mobile templates.

Databases: Force.com DB MySql, Oracle 8i/9i/10g/11g, Microsoft SQL Server 2000/2005/ 2008, DB2, JDBC, PL/SQL.

IDE-s: Salesforce IDE, Eclipse IDE, SQL Developer, Visual studio, putty

Packages: MS-Office, Project, SharePoint, Excel, Zuora, Infopath

Operating Systems: Windows 2000/2003/XP/Pro/Vista/7/8.1/10, Linux, Mac OS.

PROFESSIONAL EXPERIENCE:

Confidential, LA

Salesforce consultant

Responsibilities:

• Designed Business models and provided solution designs based on client requirements.
• Worked on advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API.
• Designed and developed SFA based Application on Froce.com Platform in Salesforce.com environment with Apex programming language at backend and Visual Force pages as user interface
• Interacted with Various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Worked on salesforce standard objects (accounts, contacts, leads, opportunities).
• Created Custom objects, formula fields and design validation rules page layouts, workflow rules.
• Maintenance of CRM functionality implementing SFDC.
• Creating SFDC reports (functional and technical documents).
• Developed Apex classes and Triggers and linked them to manage the workflows.
• Worked in configuring price quote(CPQ) with Apptus.
• Used Organization security, Network security to ensure user could login only through office servers and Session security to ensure users have access only in their working hours.
• Worked in deploying the AppExchange applications and integrating with third party applications
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Worked on ETL tools to migrate the information from another database. Built APIs with Salesforce.com Apex SOAP/REST Web Services
• Integrated applications with salesforce.com using SOAP, REST web services API.
• Used Informatica Power Exchange for integrating the SFDC with legacy system.
• Involved in migrating data into Salesforce application using Apex Data Loader through CSV files. Installed and Configured Apex Data Loader.
• Used ANT tool to migrate from Dev to QA.
• Deployed Change Sets from Sandbox to production.
• Developed Visual Force pages which rendered based on salesforce1 app.
• Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Triggered interface events by user interactions, which includes Lightning Component frameworkand involved in building Lightning Components using the aura framework.
• Worked on aura framework, Lightning Components and Sales force Lightning Design System(SLDS).
• Created Aura based Components, Attributes, Controllers which can be compatible to access through Lightning App builder.
• Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in lightning App builder.
• Enhanced in Communities by adding new fields, field sets using Sales force lightning.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created Salesforce 1 mobile apps using Angular JS, Bootstrap, Apex and Visual force.
• Use App Cloud mobile to instantly deploy apps to users with Salesforce1. Build user friendly and native android IOS and windows app with the mobile SDK, design and run massively.
• Responsible for controlling security and sharing of sales reports and dashboards, providing regulated, auditable cross-functional access for anyone in the organization via Cloud.
• Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
• Implementation of Salesforce Service Cloud from Business case to operation.
• Worked on migrating components using Force.com Change sets, ANT from DEV to QA, UAT and production instances.
• Performed the role of Business Analyst interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Worked with Waterfall, RUP and Agile methodologies. Provide strong technical and functional expertise to gather end to end business requirements and translates them to Salesforce technical functionalities.
• Work with our business teams to build custom consoles and Force.com Sites on the Force.com platform Lead the effort to introduce continuous integration (CI) on our Salesforce platform using Jenkins and Team Forge Source Control repository.
• Work as a Lead to build the latest ANT scripts for the list of Salesforce metadata components and deploy them to different Salesforce sandboxes and work with the team to deploy the signed off functionalities to Production using ANT scripts.
• As a technical Lead worked on analyzing the list of metadata components and various interfaces on our platform that will be impacted due to the recent Salesforce split (Salesforce migration to new target Production instance). We successfully completed all the changes and reported zero (0) post deployment defects.

Environment: Salesforce.com IDE, Service Cloud, Salesforce 1, Marketing Cloud, SOAP, SOQL and SOSL, Experience, Visual force, APEX Classes, APEX Triggers, Workflows, Reports and Dashboards, CSS, HTML, JSP, JQuery, Data loader, data Import wizard, Sales Cloud, Service Cloud, Marketing Cloud, Migration Tool, ETL tools, Web services API, Windows 7, Validation Rules & Formulas, Migration tool, Email services, Security Controls, Sandbox, Production.

Confidential, St louis

Salesforce consultant

Responsibilities:

• Worked closely with business partners to realize the full capabilities of Salesforce.com CRM and provided client specific design solutions.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Analyzed all the customizations and developments and tried to suggest possible ways for the new enhancements that we get from the Sales people.
• Customized Visualforce pages and modified the code for restricting some countries which they are not willing to do the business.
• Integrated SFDC withOracle ERPfor order management system usingInformatica.
• Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Developed custom UI suing CSS, HTML, Visualforce components and used JQuery, JavaScript for front-end validation.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Worked on configuring price quote(CPQ) with Apptus.
• Used ANT tool to migrate from Dev to QA
• Deployed Change Sets from Sandbox to production.
• Contributed towards HLD andLLDphase and design documents preparation by integrating different modules.
• Used SOQL and SOSL for Data manipulation needs of the application using platform Database Objects.
• Integrated Salesforce.com with external systems like Oracle and SAPusing SOAP API and REST API.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports.
• Worked with several App exchange tools like Action Plans, Strike Address verification, Conga Composer.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
• Integrated the existing SAP system with force.com platform using Cast Iron.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment:Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, CSS, ANT, Sandbox, REST, SOAP, Oracle, JavaScript, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, Orlando, FL

Salesforce Consultant

Responsibilities:

• Worked with Project manager to devise plans to accurately report project goals, objectives, constraints, risks, project status to business and stake holders
• Implemented Software Requirement specification (SRS) and Training documents.
• Agile experienced in requirements gathering, analysis and manage sprint sessions, follow-up activities, solid requirements gathering and issue resolution.
• Appointed as a Training specialist through the project to undertake the training process
• Worked with Project manager and other team members to demonstrate Salesforce to various departments within the business
• Effectively communicated changes in Software and differences between the current and implemented systems
• Used Data loader and XLS connecter for data management in Force.com platform.
• Implemented and extensively involved in User Acceptance Test (UAT) and User training of the Salesforce.com
• Extensively usedSFDC Administration, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Approval Workflow and Report generation.
• Represented the Support team in project meetings for new applications and Solutions, communicate support requirements
• Maintaining profiles roles and Standard Objects like user Accounts, Contacts, Leads, Campaigns, Dashboards, Reports.
• Also created Reports for custom financial data of current and potential portfolio.
• Authorized access to data, financial data and overall better customer security facilities.
• Developed various Custom Objects, Components, Controllers, Custom Reports, Custom Tabs, Labels, Visual force pages, Validation rules, Approval Processes and Auto-Response rules for automating business logic and Report folders for different users and profiles based on the requirement.
• Migrated data from Excel and CSV files to SFDC using Data Loader and Data Import Wizard.
• Maintained Sandbox Environment for QA Activities.
• Developed a SOAPUI based framework to enable testing of legacy SOAP/REST API implementations and Salesforce Service cloud integration with CI/CD Automation.
• Implemented salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• CRM applications and Analysis design of the requirements.
• Worked on lead and case management (Web-to-Lead, Email-to-Case)
• Analytically solving the complex problems, Visualize the components and ability to think logically.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.

Environment: Salesforce CRM, Apex Language, Visualforce Pages, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Eclipse IDE Plug-in, HTML, Java Script, CSS, XHTML, DHTML, XML, Web Services, SOAP, UI, Eclipse, Oracle, SOQL, SQL SharePoint.

Confidential, CT

Sales Force/Siebel Business Analyst

Responsibilities:

• Configured applets and business components within Siebel Tools by adding views and written control files to load data from flat files.
• Written cursors to fetch data from tables.
• Written IFB files for the population of values from EIM Tables to Siebel Base Tables.
• Created mapping between Interface tables and Base tables.
• EIM process design and implementation,
• Created pick lists and Applets as per customer requirement.
• Customized Screens by adding new views to incorporate client’s requirement.
• Added views to responsibilities based on Crud matrix.
• Worked on Integration between Siebeland SeeBeyond using MQ-Series.
• Developed various Custom Objects, Tabs, Visualforce Pages and Controllers.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, Validation Rule, upgrade installation.
• Created and deployed Several Reports using salesforce.com platform.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Involved in Datamappingspecifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Developed VF components in mobile apps.
• Created and used Email templates in HTML and Visualforce.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Conducted Administrative duties which included working with c-level executives, system administrators, and end users to gather their business requirements, then develop customized solutions to meet their needs.
• Strong exposure on Siebel eRoadmap Methodology.
• Involved in data migration and data mapping from legacy SQL Server systems to Salesforce.com.
• Created Apex triggers and classes to accommodate bulk process of data/records according to the business needs.
• Developed Informatica workflows for Audit Trail report for SiebelCall Center application and created Informatica workflows for Login Reporting for SCC application.
• Extracted data from other system to Staging Area and loaded the data to the target database by ETL process using Informatica Power Center.
• Used Oracle to write SQL queries that create/alter/delete tables and to extract the necessary data.
• Developed re-usable user interface components with the lightning component framework.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Environment: Siebel Call Center, Tools 7.8,Apex, Informatica, ETL, SQL server, Oracle 9i.Salesforce.com IDE, Service Cloud, Salesforce 1, Marketing Cloud, SOAP, SOQL and SOSL, Experience, Visual force, APEX Classes, APEX Triggers,CUJs,Workflows, Reports and Dashboards, CSS, HTML, JSP, JQuery, Data loader, data Import wizard, Sales Cloud, Service Cloud, Marketing Cloud, Migration Tool, Apptus, Web services API, Windows 7, Validation Rules & Formulas, Migration tool, Email services, Security Controls, Sandbox, Production.

Confidential

Java Developer

Responsibilities:

• Developed web components using Servlets, JSPs, Tag libraries, XML, XSL, Tiles framework, Struts, and UML.
• Used Ajax in one of the modules to do asynchronous changes to the pages.
• Worked with Struts front-end utilizing the Struts tiles framework and Struts Validation Framework to implement the GUI interface.
• Developed modules in Java and integrated with MySQL database.
• Developed client request validations and processing using JavaScript.
• Involved in writing the Stateless Session Beans.
• Used JDBC for administering and managing users and clients.
• Implemented XSLT transformation for converting XML to HTML.
• Developed application code using Core Java and J2EE (Servlets, XML) in Eclipse tool.
• Used JNDI realms to authenticate users in a web application.
• Pleasant experience in Core JAVA concepts like JavaBeans, Collections Frameworks etc.
• Developed a Standalone Application using Spring Boot, Spring Batch, Spring JDBC and SOAP Web services.
• Used SPRING framework that handles application logic and makes calls to business objects and services mainly SOAP Web services.
• Extensively worked on Web Services (SOAP, RESTful) and Database related technologies.
• Solely responsible for writing the automation tool in java for manipulating the dates.
• Used JSTL in struts based JSPs.
• Developed web applications using Spring MVC framework.
• Worked with OOPS concepts such as Inheritance, Encapsulation, Abstraction and Polymorphism.
• Worked with HTML, Cascading Style Sheets (CSS).
• Involved in writing Unit test scripts to check the functionality of the middle tier and aid in debugging phases.
• Worked on XML conversions and validations.

Environment: Java 1.4 SDK, JavaScript, JSP 2.0, HTML, CSS, REST, SPRING MVC, Spring Boot, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web sphere, Struts, CSS, Apache Ant 1.6.2, Eclipse, Log4J, hibernate.