SUMMARY

• Highly motivated, detail oriented engineering professional with in - depth experience across multiple IT domains. Looking forward to working at teh highest levels in teh Unified Communication & Collaboration arena.
• Aspiring to bring my skill and knowledge together to drive teh organization’s vision and defining new avenues. As a strong advocate of diversity, I has always stepped up to new roles and challenges dat provide constant growth and enriched experience.

TECHNICAL SKILLS

• Skype For Business Server 2015
• Microsoft Lync Server 2010 / 2013
• VOIP / SIP / A/V CODECS / Voice Routing
• Sonus SBAs / SBC 2k / 5K / 7K
• Mobility and mobile device management
• Microsoft Office 365
• DNS / DHCP / NAT / QoS / Firewall etc.
• Design integration and call flow management
• Microsoft Active Directory
• Microsoft Exchange (2003 - 2013)
• Microsoft SQL Server (2005 - 2012)
• Microsoft SharePoint 2010
• Microsoft Server Operating Systems (NT - 2012 R2)
• Microsoft VISIO
• Virtualization
• Enterprise Public Key infrastructure (PKI)
• Distributed application Planning / deployment / maintenance
• System Analysis & design
• Cisco Unified Communications

PROFESSIONAL EXPERIENCE

Confidential

Unified Communications Engineer

Responsibilities:

• Work as a part of teh access engineering team managing SBCs, internal and carrier trunks
• Work with teh Skype Architecture & Engineering organization for executing component and solution test and certification functions
• Build and maintain lab servers, patch management, security remediation. Keep records of engineering documentation
• Test and evaluate hardware and software to determine efficiency, reliability and compatibility with existing systems. Including headsets, webcams, laptop, desktop, virtualized desktop
• Provide local software and hardware support requiring complex integrated configurations in teh areas of: SONUS/ACME Session Border Controller, LAN/WAN, Cisco CUCM, Cisco Unity Connection, and SIP
• Develop and write procedures for installation, use and troubleshooting of Integrated Hardware and Software and prepare instruction manuals and training guides as assigned
• Assist in teh development of project supporting information to include Bill of Materials (BOMs), cost estimates and equipment placement requests
• Manage lab equipment ordering, shipping, receiving and asset management
• Participate in cross-functional and geographically dispersed team
• Meet tight deadlines while identifying problematic issues and reporting them efficiently

Confidential

Unified Communications Architect

Responsibilities:

• Upgrade teh existing UC environment from Lync 2010 to Skype For Business 2015
• Expand teh existing UC environment to span across 3 global regions
• Roll out dial in conferencing capabilities to teh entire enterprise
• Provide technical oversight and architectural guidance for SPX global UC environment and all related projects
• Design and implement centralized SIP capabilities at teh DC level to support rapid onboarding of smaller sites into teh Lync enterprise voice footprint.
• Implement Lync Mobility in teh enterprise and create supporting documentation for training and troubleshooting purposes.
• Test / Evaluate UC related hardware SBCs, Lync optimized SIP Phones (Polycom, SNOM etc.) and VTC solutions to develop standards for existing environment as well as for future implementations
• Creating standard deployment templates to rapidly deploy Lync enterprise voice in diverse global locations
• Work with teh business across all segments and document requirements for all activities involving implementation, migration, support and maintenance of UC solutions
• Work as an engineering lead and work with project teams, vendors and implementation partners to fulfill business requirements.
• Serve as teh highest point of escalation all enterprise UC related issues.
• Design, develop and test high availability solutions for teh enterprise UC environment.
• Implement Mobility in teh enterprise and create supporting documentation for training and troubleshooting purposes.
• Test / Evaluate UC related hardware SBCs, Lync optimized SIP Phones (Polycom, SNOM etc.) and VTC solutions to develop standards for existing environment as well as for future implementations
• Creating standard deployment templates to rapidly Lync enterprise voice in diverse global locations
• Work with teh business across all segments and document requirements for all activities involving implementation, migration, support and maintenance of UC solutions
• Work as an engineering lead and work with project teams, vendors and implementation partners to fulfill business requirements.
• Serve as teh highest point of escalation all enterprise UC related issues.
• Design, develop and test high availability solutions for teh enterprise UC environment.

Confidential

Systems Engineer

Responsibilities:

• Design and deploy a multivendor / multiplatform communication & collaboration solution leveraging Microsoft and Cisco UC&C technologies
• Plan, Deploy and administer Microsoft Lync server to facilitate IM, Voice, Presence, Web Conferencing and federation capabilities
• Configure and support Cisco ASA firewalls to provide edge security and IPsec VPN access for site to site and remote user connectivity
• Plan, implement and administer Active Directory, DNS, User account management / automation, group policy object configuration
• Plan and implement public key infrastructure in teh environment
• Plan, deploy and administer Microsoft Exchange to facilitate email access for Outlook and mobile clients using Blackberry Enterprise Server and Microsoft Active Sync
• Integrate Lync with exchange unified messaging, outlook webapp and SharePoint site collections
• Serve as teh highest point of escalation for issues related to Voice, conferencing and collaboration
• Deploy and maintain Microsoft Threat Management Gateway (formerly ISA Server) to provide edge level security for SharePoint, Exchange, IIS and reverse proxy functions for Lync
• Perform storage administration tasks, performance monitoring, I/O utilization and Space Management
• Test, evaluate and implement new hardware, applications, upgrades and patches
• Maintain detailed documentation of IT Projects, assets and network infrastructure