SUMMARY

• 10 years of IT experience in Analysis, Design and Development of Web based applications in Healthcare, Financial, Banking and Insurance verticals.
• Over 9 Years of experience in design and development of large scale Business Process Management (BPM) and Business Rules Engines (BRE) applications using Pega Rules Process Commander (PRPC).
• Proven expertise in distributed application development including extensive work in Object Oriented Analysis, Design, Development and Implementation of projects in the areas of Client Server Architecture and Database Systems.
• Experience as a Pega Architect in writing, debugging, creating flowcharts, coding, and documenting programs and with Business Rule Engine, Business Process Management process for Pega Rules Process Commander (PRPC).
• Extensive noledge in Design, Development, Migration and Deployment of PRPC.
• Great Exposure to the frameworks like Pega CLM, Pega KYC, CPM,Field Services and Smart Disputes
• Over one year experience on KYC framework at Confidential .
• Expertise in design and development of decisioning strategies.Building/updating Decisioning components (decision table, scorecard, filter, strategy set, switch, and ranking).
• Experience in designing and implementing Pega Marketing, CRM and Decisioning solutions on a large scale while applying best practices to the solution
• Excellent noledge in understanding of CRM and Decisioning
• Knowledge on various Pega Marketing & Decisioning, PRPC concepts and rule types like strategies, offer flows, activities, when rules, functions, data transforms, decision logic, dataflows, datasets, adaptive models, reporting, agents and ruleset management
• Ability to propose innovative and out - of-the-box solutions for complex business problems
• Ability to Design, development and configuration of elements of the core decisioning logic for the Pega real time marketing decisioning platform based on evolving business requirements.
• Ability to define and enforce best practices in PEGA Marketing architecture / design / coding. Coordinate the definition and measurement of Decisioning business solutions to improve customer acquisition, retention and satisfaction.

TECHNICAL SKILLS

Languages: Java, SQL, PL/SQL(Stored Procedures), XML, Javascript, C, C++, Adobe FLEX 2.0/3.0, MXML, Actionscript 2.0/3.0,PERL

Java/Web Technologies: J2EE, Servlets, JSP,JSF, EJB, JMS, JNDI, JMS, JDBC, RMI, JSTL, JAX-RPC, JAXB, JAXP,XML, DTD, XML Schema, SAX, DOM, XSLT, JavaScript, CSS, HTML, Ajax, DWR, DOJO,IBM MQ SERIES,SOAP

Databases: Oracle, DB2, MS SQL Server 2000.

Application/Web Servers: IBM Websphere, BEA Weblogic, Apache Tomcat, Microsoft IIS 4.0, Java Web Server.

Frameworks: MVC and Jakarta Struts, Hibernate, Spring, Log4J

IDE: Eclipse, Weblogic Workshop, WSAD(Websphere), RAD

Tools: Rational Rose, XMLSpy, ANT, TOAD, Clearquest, FrontPage 98/2000, Dreamweaver, Adobe Photoshop, CVS, Rational Clear Case, PVCS

Design Methodologies: RUP, Agile.

PEGA PRPC: PRPC V5.x, V6.x and V7.X (5.3/5.4/5.5/6.2/6.3/7.1.7/7.1.8/7.2.2/7.3.1/7.4/8.1)

PROFESSIONAL EXPERIENCE:

Confidential, Trenton, NJ

Pega Lead System Architect

Responsibilities:

• Involved extensively on Design, Scope Definition and Development
• Collaborating with Product owner to conduct, drive, and document requirements in Rally and other tools.
• Worked closely with the Architecture team while designing new components to FMCM application.
• Leading and assisting the identification and definition of requirements, use cases, process flows, screen flows, and user interfaces.
• Interact and communicate product requirements to architects, engineers, development managers, product managers, testers, and a variety of other stakeholders.
• Working with Development Managers, Program Managers, and Architects in scoping and sizing of projects.
• Provide assistance and advice to business users as well as technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance existing legacy systems
• Worked with the product owners, Business analyst and functional analyst in writing the features and solution the stories
• Worked in the design of high level class structure considering the data and integration layer
• Participate in DCO sessions to set business process flows in PRPC and/or other tools.
• Elaborating requirements in the form of user stories to the level of clarity dat is accepted by scrum teams as acceptable.
• Suggesting and creating ways to keep the business model in synch as requirements change or are added.
• Collaborating and creating the end-to-end technical architecture.
• Worked in the design of the various applications requirements following the pega best practices
• Provide technical direction and support for complex configuration projects.
• Participate in the business requirements review to elicit and document high level design.

Environment: PRPC V7.1.7, 7.2.2/8.1, WebSphere, DB2, JAVA, J2EE, JSP, XML, JSON, AJAX.

Confidential, Austin, TX

Pega Tech Lead

Responsibilities:

• Involved extensively on Design, Scope Definition and Development.
• Prepare detailed program specifications for high complexity applications from which programs will be designed, coded, configured, visually developed, tested, and debugged.
• Interaction with Users, Developers, Project Manager and SME to understand the business process, identify enhancements and gather Business Requirements.
• Work closely with teams to provide benchmarked solutions to complex technical project requirements or client needs, including technical design, problem resolution, implementation and operational issues.
• Partner with project leader or manager, as appropriate, to identify technical requirements and alternatives to accomplish project, while providing accurate estimates for project development and implementation.
• Assist in the establishment of and adherence to technical directions, standards, guidelines and methodology for use in specified technologies in own discipline.
• Ability to handle multiple tasks/projects in a fast-paced environment, often within tight time frames.
• Worked on PRPC User Interface development - Sections, Harnesses, Flow Actions developing web-based UI using DHTML, Object-oriented JavaScript.
• Coded various PRPC activities, flows, flow actions, assignments, SLA (Service Level Agreement), declarative rules, correspondence templates using PRPC.
• Worked on integrations using SOAP, HTTP and SQL to retrieve data from external data base as well as Pega database.
• Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes, when etc.
• Assisted with planning and execution of unit, integration and user acceptance testing.

Environment: PRPC V6.3, Java, SQL Server, HTML, JavaScript, XML, SQL, PL/SQL, J2EE, TOAD, JBOSS, Windows Server 2008 R2.

Confidential, NJ

Pega Senior System Architect

Responsibilities:

• Involved extensively on Design, Scope Definition and Development.
• Analyze software requirements to determine design feasibility, Planning, Scheduling, Estimation, Tracking and Risk Management.
• Worked on PRPC User Interface development - Sections, Harnesses, Flow Actions developing web-based UI using DHTML, Object-oriented JavaScript.
• Coded various PRPC activities, flows, flow actions, assignments, SLA (Service Level Agreement), declarative rules, correspondence templates using PRPC.
• Used SLA’s to assign and escalate tasks based on priority. Tasks are assigned to associates by considering various criteria like task type, availability, current assignment workload etc.
• Worked on integrations using SOAP, HTTP and SQL to retrieve data from external database as well as Pega database.
• Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes, when etc.
• Created List View and Summary View Reports.
• Created Access Groups, Work Groups, Classes, Rulesets etc.
• Followed Agile Scrum methodology to implement the project.
• Involved in debugging/logging application using Pega Tracer tool and PAL.
• Involved in analyzing, testing the application and fixing the bugs.
• Assisted with planning and execution of unit, integration and user acceptance testing.
• Maintained onsite and offshore methodology to get deliverables on time for development.
• Responsible for upgrade for environments and handling issues as part of the upgrade
• Responsible for upgrading environments (dev/QA/UAT) from 5.4SP3 to 6.3 SP1.
• Addressing the upgrade issues related to Pega/preflight report/infrastructure.
• Supported testing phase of 6.3 upgrade project.

Confidential, NY

Pega Senior System Architect

Responsibilities:

• Responsible for upgrading environments (dev/QA/UAT) from 5.4SP3 to 6.3 SP1.
• Addressing the upgrade issues related to Pega/preflight report/infrastructure.
• Supported testing phase of 6.3 upgrade project.
• Involved in DCO sessions for requirement gathering as part of FATCA project.
• Involved in DCO sessions which involves requirement gathering, assumptions, use cases and draft flows.
• Created Data classes and DB tables for integrating with external systems.
• Worked on troubleshooting technical issues and conducted analyses for efficient program/application solutions which support client business processes and functional requirements.
• Assistance with planning and execution of unit, integration and user acceptance testing.
• Implemented complex user interfaces using Sections, Harness and HTML stream rules.
• Involved in QA/UAT phase of FATCA project and addressing defects.
• Implemented Siteminder autantication in PEGA.
• Consumed web services in PEGA for interaction with ARIA systems.
• CEDARS team will be utilizing the agile methodology for completing development.
• Responsible for quality deliverables for each sprint.
• Working in technical sprint team which focuses on building web services.
• Mentoring junior developers within the team.
• Responsible for building reusable components.

Environment: PRPC 6.3 SP1, Websphere 8.0, JRE 1.6.0, Linux, Oracle 11i.

Confidential, Dallas, TX

Pega Senior System Architect

Responsibilities:

• Responsible for planning and conducting code reviews.
• Responsible for quality deliverables.
• Reporting and Analysis of Metrics.
• Responsible for implementing best practices.
• Responsible for planning unit tests.
• Responsible for onsite task delegation and tracking.
• Responsible for building reusable components.
• Responsible for development tasks (Construction of flows, properties, Harnesses, decision rules etc.)
• Responsible for providing timely inputs to next level.
• Consumed web services and also built services in PEGA.
• Providing Pega training to client resources.
• Construction reviews, Pega Guardrails checks, Technical support to onsite team.
• Technical requirements gathering and solution.
• Usability was evaluated in two ways with Customer Interviews and Heuristic Evaluation of the PV & XP systems
• “Voice of Customer” interviews were conducted on-site with customers at their respective call center facilities.
• Interview notes from each of the various interviews were collected and analyzed for usability insights from the customer’s perspective.
• Each Key Finding was tan ranked according to the Nielsen Severity Rating scale and a Severity Ranking was tan applied to the Key Finding on a per customer basis.
• A heuristic evaluation is a usability inspection method dat halps to identify usability problems in the user interface (UI) design. The user interface is analyzed for compliance with recognized usability principles (the “heuristics”).
• Each potential usability problem is assigned to one or more heuristics to halp facilitate fixing the problem.
• Overall Key Findings were made during the usability analysis each of these are rated using the Nielsen Severity Rating scale
• In Scope for Research -- Portfolio Viewer (PV) and Pega XP Dispute Processing (Fraud and Non-Fraud)

Confidential

Pega System Architect

Responsibilities:

• Involved in studying the Current Pace Systems for Non-Discretionary Products and gathering the User requirements and Creating Design Document.
• Involved in requirement gathering by talking to different teams and capturing them in a Functional specification.
• Involved in designing the Technical Design Documents for the Workflow development process and Technical specifications with the Pega Lead/System Architect.
• Prepared Role Based Access group for the Pega Workflow team.
• Developed Business Rules to implement, expansion and performance improvements System using Pega PRPC.
• Participated extensively in designing application security which involves setting up Access groups, Access Roles, Operators, Application ID, Org Divisions, Org Units and Work groups.
• Created High Level Class structure, Workflows and Rule sets in Pega PRPC.
• Used Smart Dispute framework as part of dis project.
• Created Activities for implementing core Business logic.
• Creation of rules for validation, Integration rules like Rule-Connect-SQL using methods like RDB save, RDB open, RDB list, creation of work objects and assigning work objects to operators.
• Implementation of Decision tables, Decision Maps and Declarative expressions.
• Developed different GUI screens using JSP, HTML, CSS and user validations using JavaScript.
• Proven noledge in Managing and configuring Harnesses, Flows, Rules and data Properties.
• Creation of search reports using List view and Summary view rules of PRPC.
• Extensively worked with Connectors and Services for Integration.
• Strong noledge in creating Web Services, creating WSDL for the Rules.
• Troubleshoot and communicate with Pega Support team in order to resolve technical issues which require hotfix from Pegasystems.
• Involved extensively on the migration and development of the application rules from Dev to QA, UAT and Production environments.
• Installing and configuring Pega PRPC and Weblogic Application Server.
• Worked in Agile Methodology.

Environment: Pega Rules Process Commander 5.4 SP3, MS Visio, Weblogic Application Server, Java, J2EE, JSP, JDBC, CSS, Javascript, HTML, XML, SQL, PL/SQL, Oracle, SOAP, Web services, Windows XP, Unix.

Confidential

Java Developer

Responsibilities:

• Used Apache Struts as a web application framework.
• Designed and developed Action Classes, Form Beans and JSP’s.
• Client Side Validation is done by JavaScript in the JSP pages.
• Involved in using Design patterns like Singleton Pattern and MVC architectural design pattern for solving the architectural issues.
• Designed and developed Enterprise Java Beans (EJB) to implement business logic.
• Developed Business Delegates, Value Objects, and Data Access Objects (DAO).
• Designed and developed DAO layer using JDBC to access the database.
• Actively involved in the integration effort for deploying the application in UAT/SIT environments.
• Involved in code reviews and suggested required enhancements to the code to follow the standards.
• Involved in developing Test cases and executing them.
• Used Log4J framework for event logging.
• Actively involved in production support and resolve production issues depending upon the priority of issues.

Environment: Java, Struts, EJB 2.0, JSP, Servlets, JavaScript, JDBC, DB2, Eclipse/ My Eclipse, JMS, JBOSS 4.1, Log4J, Windows NT, UNIX, Weblogic.