PROFESSIONAL EXPERIENCE

• Result - driven IT Professional with referable & strong experience in ServiceNow platform as both Developer and Administrator
• Good understanding of IT Infrastructure Library and service management along with an experience on the ITIL framework which are useful for customization of IT administration applications.
• Expert in targeting on implementing ITIL processes with functioning on SaaS (Software as a Service) based tools (Service Now).
• Experience with the CMDB, Asset Management, Change, Incident, Problem, Request modules (Service Catalog) modules.
• Expertise in ServiceNow scripting including Business Rules, Client Scripts, Script Includes, and Ajax calls etc.
• Experience developing custom, complex workflows and applications in ServiceNow.
• Experience with integrations & interfaces between ServiceNow and other systems
• Experience in handling large number of data import and data export in Service Now.
• Hands on experience in Configuring Email Notifications and Scripting Inbound Email activities.
• Mastery in making and keeping up Access Control rules for securing and giving the right access to ideal individual/part.
• Expert in create, monitor, modify and distribute administration index work processes with endorsements.
• Expertise on creation of complex workflows for Service Catalog items.
• Versatile team player with excellent analytical, inter-personnel and presentation skill with ability to quickly adapt to new technologies & project environments.

TECHNICAL SKILLS

• ServiceNow
• (Service Catalog configuration and workflow design/implementation
• Incident Management
• Problem Management
• Change Management
• Knowledge Management
• Access management (RITM)
• LDAP
• Personalizing Forms
• Personalizing Lists
• scripting
• create update sets
• Move updates sets between instances
• ICM changes
• testing)
• UNIX (Solaris)
• MS-Windows XP/2000/NT
• Linux 2.4
• Oracle 9i
• SQL Server 2008 R2
• Servlets
• JSP
• Java Script
• HTML/DHTML
• CSS
• Web Services
• XML
• XSL

PROFESSIONAL EXPERIENCE:

Confidential - Albany, NY

Sr. ServiceNow Engineer

Roles & Responsibilities:

• Responsible for developing and managing application code, user interface, and third-party integration components in all stages of the CMDB development projects (i.e. definition, development, deployment).
• Manage development of solutions to migrate and integrate disparate data to an enterprise CMDB solution
• Worked with clients to evaluate current state forms and tools, characterized ServiceNow requirements and created and configured the ServiceNow platform
• Set up the SLA for the different ITIL procedures according to the requirements
• Applied scripting tools and ServiceNow functionality to create script to computerize repetition tasks being done in ServiceNow
• Designed and Managed application table extensions with scripts
• Hands on experience with UI Actions/ UI Policy/ Access Control Lists /Email Notifications for Incident analysis
• Created Buttons and context menus both on form and lists using UI actions
• Composed a script to automate routine tasks being done in ServiceNow by creating an access control rule (ACL) using scripting tools and ServiceNow functionality
• Create workflows and install patches as needed
• Provided access to applications by integrating workflow into the applications using Service Catalog
• Worked closely with Service-Now team and Infrastructure team to facilitate this integration by populating the user into the framework using LDAP integration
• Guaranteed the data entered in ServiceNow tables matched the company outlined requirements by Adjusting ServiceNow import sets and transforms maps accordingly

Confidential - San Eagan, MN

ServiceNow Developer

Roles & Responsibilities:

• Designed and delivered technical methodologies around the ServiceNow platform.
• Gathered requirement from stakeholders for attributes needed to develop Service Catalog items.
• Worked with clients to assess current state processes and tools, defined ServiceNow requirements and configured it.
• Worked on Agile method environment and implemented the changes required by the business owners on a regular basis
• Maintained the Configuration Items and modified the forms and form Sections
• Worked on Configuring the IP Addresses to help find out the undiscovered CI's into CMDB
• Integrated Service-Now with a third party to store all the credentials to avoid breaching up of credentials
• Wrote Classifiers and Identifiers to direct the discovery tool to gather the information of the configuration items with no error
• Wrote business rules to avoid empty configuration items to be stored in CMDB after discovery tool runs a scheduled job.
• Created on change management module by strengthen the tool to the stakeholders and made it easy to sympathize.
• Configuring Email, inbound and outbound email activities and creating mail scripts on need premise.
• Involved in working with procedure proprietors to create workflow, actualize the workflow in Service Applications and creating workflow customizations, and performing quality assurance testing and client acknowledgment testing.
• Worked on workflow editor to construct workflow for various modules, triggering various events, publishing workflows.
• Developing the UI actions to use them in catalog items, implemented using UI scripts.
• Wrote script includes and invoked them in business rules and client scripts.
• Assigning the production support tickets to the appropriate users and user group.
• Construct Data Sources from several external applications, scripts to resolve approaching information and change into ServiceNow.

Confidential - Dallas, TX

ServiceNow Developer/Admin

Roles & Responsibilities:

• CoordinatedServiceNowenvironment/form back-end customizations.
• Designed and configured the Incident, Problem and Change Management applications supporting ITIL and business processes
• Created, monitored, modified, and published workflows with approvals
• Utilized Java Scripting to deliver solutions that automate and audit business processes using UI Policy, Client Script, UI Action and Business Rules.
• Create and use update sets to move customizations between systems
• Prepared requirement specifications and design documents
• Optimized and Monitored system performance and provided system statistics and reports to the Business. Understanding the requirements and designing the workflows.
• Migrating the changes across various environments in ServiceNow using Update Sets.
• Creation of workflows for Service Catalog items in ServiceNow.
• Worked on configuring the Business Rules, Client Scripts, UI Policies, UI Actions, and SLAs in ServiceNow.
• Identified and developed quality management plans, test scenarios, and test scripts for user acceptance based on system requirements
• Responsible for closing the open Incidents, Problems and Enhancement requests and communicating with the customer the status of the request, to ensure a timely customer satisfying result

Confidential - Emeryville, CA

Java Developer

Roles & Responsibilities:

• Installation, configuration and migration of IIS 6.0, 7.0 and 7.5 versions
• Remote administration of IIS on Windows 2003/2008 servers
• Provided support for IIS related issues to different applications and acted as a point of contact for any deployment related issue in Productions deployments
• Troubleshooting all types of server and web site related issues in the IIS platform.
• Backup and Restore of IIS configurations and editing the IIS Configuration files.
• SSL certificate installation, managing service accounts and configuration and management for the hosted websites in IIS
• Installation, configuration and Administration of IIS web servers.
• Provided Norton Antivirus support for virus security.
• Administration of print servers and troubleshooting print jobs.
• Review Domain Controller Event and Security logs and take corrective actions