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Sr. Servicenow Engineer Resume

Albany, NY

PROFESSIONAL EXPERIENCE

  • Result - driven IT Professional with referable & strong experience in ServiceNow platform as both Developer and Administrator
  • Good understanding of IT Infrastructure Library and service management along with an experience on the ITIL framework which are useful for customization of IT administration applications.
  • Expert in targeting on implementing ITIL processes with functioning on SaaS (Software as a Service) based tools (Service Now).
  • Experience with the CMDB, Asset Management, Change, Incident, Problem, Request modules (Service Catalog) modules.
  • Expertise in ServiceNow scripting including Business Rules, Client Scripts, Script Includes, and Ajax calls etc.
  • Experience developing custom, complex workflows and applications in ServiceNow.
  • Experience with integrations & interfaces between ServiceNow and other systems
  • Experience in handling large number of data import and data export in Service Now.
  • Hands on experience in Configuring Email Notifications and Scripting Inbound Email activities.
  • Mastery in making and keeping up Access Control rules for securing and giving the right access to ideal individual/part.
  • Expert in create, monitor, modify and distribute administration index work processes with endorsements.
  • Expertise on creation of complex workflows for Service Catalog items.
  • Versatile team player with excellent analytical, inter-personnel and presentation skill with ability to quickly adapt to new technologies & project environments.

TECHNICAL SKILLS

  • ServiceNow
  • (Service Catalog configuration and workflow design/implementation
  • Incident Management
  • Problem Management
  • Change Management
  • Knowledge Management
  • Access management (RITM)
  • LDAP
  • Personalizing Forms
  • Personalizing Lists
  • scripting
  • create update sets
  • Move updates sets between instances
  • ICM changes
  • testing)
  • UNIX (Solaris)
  • MS-Windows XP/2000/NT
  • Linux 2.4
  • Oracle 9i
  • SQL Server 2008 R2
  • Servlets
  • JSP
  • Java Script
  • HTML/DHTML
  • CSS
  • Web Services
  • XML
  • XSL

PROFESSIONAL EXPERIENCE:

Confidential - Albany, NY

Sr. ServiceNow Engineer

Roles & Responsibilities:

  • Responsible for developing and managing application code, user interface, and third-party integration components in all stages of the CMDB development projects (i.e. definition, development, deployment).
  • Manage development of solutions to migrate and integrate disparate data to an enterprise CMDB solution
  • Worked with clients to evaluate current state forms and tools, characterized ServiceNow requirements and created and configured the ServiceNow platform
  • Set up the SLA for the different ITIL procedures according to the requirements
  • Applied scripting tools and ServiceNow functionality to create script to computerize repetition tasks being done in ServiceNow
  • Designed and Managed application table extensions with scripts
  • Hands on experience with UI Actions/ UI Policy/ Access Control Lists /Email Notifications for Incident analysis
  • Created Buttons and context menus both on form and lists using UI actions
  • Composed a script to automate routine tasks being done in ServiceNow by creating an access control rule (ACL) using scripting tools and ServiceNow functionality
  • Create workflows and install patches as needed
  • Provided access to applications by integrating workflow into the applications using Service Catalog
  • Worked closely with Service-Now team and Infrastructure team to facilitate this integration by populating the user into the framework using LDAP integration
  • Guaranteed the data entered in ServiceNow tables matched the company outlined requirements by Adjusting ServiceNow import sets and transforms maps accordingly

Confidential - San Eagan, MN

ServiceNow Developer

Roles & Responsibilities:

  • Designed and delivered technical methodologies around the ServiceNow platform.
  • Gathered requirement from stakeholders for attributes needed to develop Service Catalog items.
  • Worked with clients to assess current state processes and tools, defined ServiceNow requirements and configured it.
  • Worked on Agile method environment and implemented the changes required by the business owners on a regular basis
  • Maintained the Configuration Items and modified the forms and form Sections
  • Worked on Configuring the IP Addresses to help find out the undiscovered CI's into CMDB
  • Integrated Service-Now with a third party to store all the credentials to avoid breaching up of credentials
  • Wrote Classifiers and Identifiers to direct the discovery tool to gather the information of the configuration items with no error
  • Wrote business rules to avoid empty configuration items to be stored in CMDB after discovery tool runs a scheduled job.
  • Created on change management module by strengthen the tool to the stakeholders and made it easy to sympathize.
  • Configuring Email, inbound and outbound email activities and creating mail scripts on need premise.
  • Involved in working with procedure proprietors to create workflow, actualize the workflow in Service Applications and creating workflow customizations, and performing quality assurance testing and client acknowledgment testing.
  • Worked on workflow editor to construct workflow for various modules, triggering various events, publishing workflows.
  • Developing the UI actions to use them in catalog items, implemented using UI scripts.
  • Wrote script includes and invoked them in business rules and client scripts.
  • Assigning the production support tickets to the appropriate users and user group.
  • Construct Data Sources from several external applications, scripts to resolve approaching information and change into ServiceNow.

Confidential - Dallas, TX

ServiceNow Developer/Admin

Roles & Responsibilities:

  • CoordinatedServiceNowenvironment/form back-end customizations.
  • Designed and configured the Incident, Problem and Change Management applications supporting ITIL and business processes
  • Created, monitored, modified, and published workflows with approvals
  • Utilized Java Scripting to deliver solutions that automate and audit business processes using UI Policy, Client Script, UI Action and Business Rules.
  • Create and use update sets to move customizations between systems
  • Prepared requirement specifications and design documents
  • Optimized and Monitored system performance and provided system statistics and reports to the Business. Understanding the requirements and designing the workflows.
  • Migrating the changes across various environments in ServiceNow using Update Sets.
  • Creation of workflows for Service Catalog items in ServiceNow.
  • Worked on configuring the Business Rules, Client Scripts, UI Policies, UI Actions, and SLAs in ServiceNow.
  • Identified and developed quality management plans, test scenarios, and test scripts for user acceptance based on system requirements
  • Responsible for closing the open Incidents, Problems and Enhancement requests and communicating with the customer the status of the request, to ensure a timely customer satisfying result

Confidential - Emeryville, CA

Java Developer

Roles & Responsibilities:

  • Installation, configuration and migration of IIS 6.0, 7.0 and 7.5 versions
  • Remote administration of IIS on Windows 2003/2008 servers
  • Provided support for IIS related issues to different applications and acted as a point of contact for any deployment related issue in Productions deployments
  • Troubleshooting all types of server and web site related issues in the IIS platform.
  • Backup and Restore of IIS configurations and editing the IIS Configuration files.
  • SSL certificate installation, managing service accounts and configuration and management for the hosted websites in IIS
  • Installation, configuration and Administration of IIS web servers.
  • Provided Norton Antivirus support for virus security.
  • Administration of print servers and troubleshooting print jobs.
  • Review Domain Controller Event and Security logs and take corrective actions

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