PROFESSIONAL SUMMARY

• 8years of strong IT experience and over 5 years+ of experience as a Servicenow Developer and Administrator in Healthcare, Insurance, & Financial Services.
• Experience in Software Development Life Cycle (SDLC) in developing and designing user friendly, cross browser complaint web sites, and User Interface (UI) applications using JavaScript, jQuery, JSON, HTML4/5, CSS2/3, DOM, AJAX, XML.
• Experience In Implementation, Design, Development, Documentation, Deployment, and post - production support following Software Development Lifecycle using SDLC SCRUM.
• Extensive knowledge and experience in Implementation and Administration ofServiceNow, HPServiceManager /ServiceCenter, Connect-It, SC-Auto and Asset Manager.
• Direct hands on experience on various ITServicesofService-Nowtool likeServiceCatalog Requests, Asset Management, Configuration Management,Service-NowAdministration, Incident and Problem Management, Knowledge Management, Reporting, Integration with WebServices.
• Excellent expertise in developing and maintainingSERVICECATALOG on creation of workflows forServiceCatalog items inService-Now.
• Experience with complex integrations within the ITSM environment such asServiceNow-Siebel,ServiceNow- WebServiceIntegration with third-party application, HP SM- MS exchange, HP SM -HP S C Auto, HP SM -HP u CMDB and HPSM - HPAM.Designed and implemented new functionality using Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists.
• Configured Applications usingService-Nowtool used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of theServiceNowplatform as well as experience-delivering medium to large-scaleServiceNowimplementations.
• Extensively worked onSERVICENOWSERVICEWATCH DELIVERING PROCESS and done enhancements usingServiceNowServiceWatch.
• Created Workflows, Sub Flows and Tables both on Fuji and Eureka& possing good Knowledge of CMDB and Asset ManagementServices: BusinessServicesand Configuration Item relationships.
• Expertise in Design and Configure ITSM and customizing the applications using Java script, AJAX and HTML in Service Now.
• Good Knowledge about ITIL standards which are helpful in development and customization of ITSM Applications.
• Experience in applying the latest development approaches including MVC, event-driven applications using AJAX, Object Oriented (OO) JavaScript, JSON, and XML.
• Expertise in building strong websites confirming Web 2.0 standards using Yahoo User Interface (YUI) Framework, Dojo, JQuery, HTML, XHTML, DHTML & CSS to develop valid code and table-free sties.
• Experience in developing React Components using React Js.
• Knowledge on PHP, MySQL,MongoDB, Apache and WordPress.
• Extensive Experience in Applications using AJAX, Object Oriented (OO) JavaScript, JSON, JSONP, and XML. In-Depth knowledge/Experience of Web 2.0, JavaScript, JQuery, W3C Standards.
• Experience in Object Oriented Programming (OOP) with JavaScript.
• Experience in Bootstrap (responsive design), Backbone, React Js, AngularJS and Node Js frameworks.
• Excellent working knowledge and thorough exposure on compatibility issues with different versions of browsers like Internet Explorer, Mozilla Firefox, Safari and Google Chrome.
• Strong debugging skills using Firebug, IE Tester, and Chrome Developer Tools.
• Experience in using version control tools such as SVN, CSV and GIT.
• Knowledge in Unified Modeling Language (UML), Flow Chart, Class Diagrams, User Diagram, Activity and Sequence Diagrams.
• Strong knowledge in Agile Development, Scrum and Waterfall Methodologies.
• Expert in creating Templates, Mockups and Prototypes, Web Interfaces, Layouts and Flow of future pages Using Web Standards.
• Experience on working with Canvas and SVG elements to design graphics.
• Experience on working with CSS background, Layouts, Positioning, Text, Border, Padding, Pseudo Classes, Elements and CSS behaviors in CSS.
• Experience in using various tools and IDEs for development and design like NetBeans, EditPlus, Notepad++, Eclipse, Adobe Photoshop, and Dreamweaver.
• Experience in system analysis, design, workflow architecture, development, testing and maintenance of web based applications.
• Excellent team player, self-starter and good at Multi-Tasking with ability to handle deadlines in fast paced environment.

TECHNICAL SKILLS:

ITIL: ITSM,ServiceNow, JavaScript, HTML, CSS

Service-NowModules: Incident Management, Change Management, Problem Management,ServiceCatalog,ServiceLevel Management, CMDB, Release Management, Asset Management, WebServices, ODBC Connectivity, Eureka, Fuji

ITSM Tools: ITSM Suite,Servicenow, HPServiceManager, HP Access Manager, BMC Remedy

Specialties: ServiceNow, RemedyNow, ITIL.

Web Development: HTML5, SASS, LESS,Atomic CSS, CSS3, SASS, LESS, JavaScript, Servlet, JSP, PHP, JSON, JDBC, AJAX, XML,XHTML, MVC, DOM.

JavaScript Libraries: JQuery, React.js, Angular.js, Backbone.js, Require.js, Node.js, Bootstrap.

Database: MySQL, MSSQL, Teradata, PLSQL, MongoDB.

Operating System: Windows, Linux, Unix, Mac OS X.

Methodologies: Agile, Scrum, Waterfall.

IDEs worked on: Notepad++, Eclipse,Visual Studio, Adobe Dreamweaver, Sublime Text2

Application Servers: Apache Tomcat, Web Logic, Web Sphere.

PROFESSIONAL EXPERIENCE

Confidential, Norfolk, VA

Sr. ServiceNow Engineer

Responsibilities:

• Assisting client implementing the MSP (ManagedServiceProvider) instance forService-Nowand Domain separation forService-NowInstances.
• Working with client and functional requirements withinServiceNow.Facilitating rollout of new applications and modules.
• Assist in the definition of business requirements and provide definitions and updates of system design documentation.
• Worked on AWS Cloud Watch integration withServiceNow. It is created an incident inServiceNow.
• ImplementService-Nowcustomization including, but not limited to, Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, and data imports and exports.
• ServiceNow application development; including creation and configuration ofServiceCatalogs, Email Notifications, Data imports and exports and Reports.
• Manages data with Tables, the CMDB, Import Sets, and Update Sets.
• Worked on the latest release EUREKA / Fuji which is the advanced release and discoveredService-Nowupgrades.
• Experienced in the analysis, development and automation of various ITSM processes including Incident Management, Change Management, Asset Management,ServiceRequest, Configuration Management including setup and configuration of MID Server and Configuration Item Discovery.
• Worked on integration using SOAP / WSDL / RESTFUL.
• Theservicewe also provide to clients is a semi managedservicefor administering theirServicedesks dat has been implemented. dis includes various administration tasks withinServicedesk software.
• Created Buttons and context menus both on form and lists using UI actions
• Designed many email templates by using html and jelly scripting and used them in notifications.
• Worked with windows team, network team and Asset team in order to check for the data collected through discovery is accurate.
• Created new Business Rules/Script Includes/Client catalog script/Client Script.Configured chat functionality forServiceDesk ticketing queue.
• Created transform maps for importing CMDB data.
• Written script includes and invoked them in business rules and client scripts.Imported Active Directory toServicenowusing data sources.
• Created data sources and loaded theService-Nowtables with different data formats.
• Created transform maps both automatic field mapping and scripting. Also, worked on Asset Management and loaded the data into it.
• Integrated Fire eye tool withService-Nowusing Email integration me.e. inbound actions scripting.
• Worked on the integration ofServiceNowwith Siebel, integratedServiceCatalog and Incident module.

Environment: Service Now, CMDB, CSS, AWS Cloud Watch, Eureka, Fuji, HTML/XHTML, JQUERY, JavaScript, AngularJs, ReactJs, XML, WebServices, CMDB, MS SQL, Crystal reports 2008/9.x.

Confidential, Richmond, VA

ServiceNow Developer

Responsibilities:

• Involved in gathering the Business Requirements and Interacted with the Helpdesk users and CRM users to understand the existing functionality, current state processes, tools to get a better view of the Business Processes and functionality to develop and configure the ServiceNow Platform.
• Gathered requirements from users for attributes needed to develop Service Catalog items.
• Identified and Recommended the ITIL v3 methodologies to deliver technical methodologies around the ServiceNow platform.
• Accountable for producing Technical Design Documents dat includes application architecture details.
• Involved in discussion with other technical areas to meet the business and technical requirements for ServiceNow, SMTP Admin, IBM Data power, Web service Owners and DBA to build integration to external and internal systems, currently using SMTP (EMAIL), MID Server and Web Service (Construction, integration testing, and other technical functions related to the White Label tool).
• Involved in creating Technical Design Documentation for Migration from existing technologies to ServiceNow.
• Worked on various modules of ServiceNow like Incident management, Change management, and Problem management, Service Catalog, User Administration, Reporting and Discovery.
• Worked on CMDB and Asset management. Performed Data migration to import data from other applications and external databases.
• Created Web services based on requirement to receive incident and problem tickets from external systems.
• Wrote Classifiers and identifiers to direct the discovery tool to gather the information of the configuration items without errors.
• Enhanced the existing LDAP integration and modified business rules.
• Wrote business rules to avoid empty configuration items to be inserted into CMDB after discovery tool runs a scheduled job.
• Created Data Sources for various external applications. Used Import sets and Transform maps to import data into ServiceNow.
• Created various front-end forms.
• Involved in Creation and modification of various Business Rules, Script includes, Ajax Query, Jelly scripts, UI Actions, UI Policies, UI Actions.
• Created Update Sets to migrate customizations from one instance to another instance.
• Created Email Templates and Email Notifications.
• Designed Workflows, along with standard Workflow templates which can be reused.
• Supported the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathered and documented user and process requirements, developed workflow customizations, and performed quality assurance testing and user acceptance testing.
• Developed reports as per requirements from management.
• Documented all implementations and best practices defined within team.
• Created various SLA's as per client requirement with the Incident Management applications.

Environment: ServiceNow, Windows10, Oracle 11g, SQL*Plus, JavaScript, UNIX, Java Script, JSON,jQuery, Web services, SOAP, SQL, XML, HTML, AJAX, Shell scripting, Integrations, Cloud services, ITIL, SCRUM.

Confidential, Columbus, OH

ServiceNow Developer/Administrator

Responsibilities:

• Worked on Orchestration to automate the top and frequently used service requests.
• Responsible for analyzing, designing and developing business applications which involved customization, workflow administration, data imports, custom scripting using JavaScript.
• CoordinatedServiceNowenvironment/form back-end customizations. Notified clients and updated documentation.
• Responsible for closing the open Incidents, Problems and Enhancement requests and communicating with the customer the status of the request, to ensure a timely customer satisfying result.
• Responsible for providing analysis of problems and resolutions or fixes for the production issues related to ServiceNow platform within the Service Level Agreement. Created Data Sources from various external applications, scripts to parse incoming data and transform intoServiceNow.
• Developed reports as per requirements from management.
• Imported Configuration Items(CI) using import set tables.
• Created data sources and loaded the ServiceNow tables with different data formats.
• Created transform maps both automatic field mapping and scripting.
• Also worked on Asset Management and loaded the data into it.
• Integrated Fire eye tool with ServiceNow using Email integration me.e. inbound actions scripting.
• Worked on the integration of ServiceNow with Siebel, integrated Service Catalog and Incident module.
• Documented all implementations and best practices defined within team.
• Involved in providing production support for Service Catalog, Incident, Problem, Change, Release, Deployment, Task, Knowledge management modules in Service Now platform.
• Created the Portfolio in the Fuji Release.
• Created the version application, the Project application creates a new record in the Portfolio Project table and adds dis record to the Portfolio View.
• Investigated performance issues, learn troubleshooting tools, and use system logs to find issues.
• Support Business departments by coordinating Moves, Additions and Changes with IT Services and Facilities.
• Involved with working in an agile development environment.
• Responsible for Berlin Up gradation inServiceNowand also involved in the analysis of the impact on the existing customization after Berlin up gradation.
• Created customized emails for approvals, rejections and cancellations based on the requirements from the service owner.
• Involved in working with CMDB, populating CMDB by importing the data of IT assets into the system.
• Responsible for mentoring peers and junior curriculum developers in Servicenow platform

Environment: ServiceNowGeneva/Eureka, Windows 11, XML, Oracle 11g, Toad, SQL*Plus, SQL*Loader, UNIX

Confidential, Dallas, TX

ServiceNow/UI Engineer

Responsibilities:

• Hands on experience working on SaaS (Software as a Service) based tools (Service Now), with focus on implementing ITIL processes.
• Implementing Service Catalog, Incident Management, & Change Management with extensive knowledge on Content Management System.
• Responsible for building scalable, effective solutions both in ServiceNow and through interfaces to other third party tools.
• Successful oversight of several ServiceNow implementations including upgrades to Geneva and Helsinki.
• Worked on huge Workflow design for on-boarding and off-boarding of a partner/ employee/Contractor based on the requirements provided by the teams.
• Involved in Requirements gathering, Designing, Development and Implementation of CMS.
• Good experience in Create Web services (Inbound) (SOAP Message and REST Message), Publish and Provide Security Access to external systems using ServiceNow and Data power. Consuming Secure Web service (Outbound) using ServiceNow.
• Experience in Implementation of Workflow Problem Management, Change Management and Service Catalog on various business applications.
• Very good experience in UI development experience within ServiceNow working with JavaScript, Glide Script, UI Policy, HTML5 and CSS3 and applying Business Rules.
• Worked with Apache Jelly to create various kinds of UI pages and UI Macro templates.
• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, and HTML5.
• Creating roles dat provide selective access to Service Now and then assigning these roles when user needs to access a functionality. dis helped a lot in maintaining privacy between users and the system.
• Customized various Business Rules, Client Script, Script includes, UI Actions, UI Policies, UI Actions.
• Created Update Sets to migrate customizations from one instance to another instance.
• Configured SMTP and POP3 standard Email configurations in the ServiceNow instance, along with setting up Email Templates and Email Notifications.
• Responsible to document and maintain all requirements, implementations and approved ServiceNow processes.

Environment: Agile/Scrum, ServiceNow, XML, HTML, AngularJS, SOAP, Asset Management, Incident Management, Problem Management, JavaScript, Windows 7

Confidential, Lincolnshire, IL

UI Developer

Responsibilities

• Worked closely with internal clients to define business objectives, project scope, solution space and design/development approach for various research applications.
• Involved in various phases of Software Development Life Cycle (SDLC) of the application like Requirement Gathering, Design and Analysis and code development.
• Setting up Angular JS framework for UI development. Developed html views with HTML 5, CSS3, JQuery, JSON, and Java Script.
• Utilized Modernizer extensively to build HTML5/CSS3 based page layouts dat are cross-browser compatible and standards-compliant.
• Developed single page responsive Web UI using HTML5, AngularJS, Bootstrap, CSS3, JavaScript, jQuery, D3JS.
• Implemented client side Interface using Angular JS.
• Experienced in working with responsive design utilizing cross browser CSS. Developed websites using cross browser development, CSS, CSS animations, CSS prefixes, and CSS pre-processors.
• Used Node.js to run Webpack tasks and build properly the project.
• Implemented modules into Node JS to integrate with designs and requirements.
• Built backend REST API with Node.js, Express.js.
• Experienced consuming APIs using AJAX and manipulating/consuming JSON objects.
• Used JQuery for callbacks, promises and event based functions.
• Developed various screens for the front end using React JS and used various predefined components from NPM (Node Package Manager)
• Each module contains all of its related constants, action creators, and it's reducer. If any of our other modules need access to any of these we will export, import what is needed.
• In Ducks there are only a few modules dat are needed throughout an app, most are concerned with a specific view or piece of functionality dat's independent from everything else. So we aren't arbitrarily importing, exporting everything we write.
• Developed REST API for test server for Express Router middleware based API's with Mongo DB integration.
• Created prototype before development based on static and approved design documents and wireframes.
• Developed AngularJS Directives to extend the grammar of the web through reusable HTML elements, attributes, and classes.
• Extensively used AngularUI components like Calendar, Grid, Select, and Uploader etc.
• Developed AngularJS services for reusable functionality.
• Generated responsive data tables using with Bootstrap grid system.
• Used Bootstrap Grid System and CSS3 Media Queries to develop single responsive application with good user experience in all platforms like desktop's tablet's and mobile phones.
• Developed custom bootstrap with brand appropriate styles, colors, animations and font icons.
• Used Karma for unit testing and Protractor for end to end testing.
• Involved in coding front-end components using J2EE, MVC, JSP, JSF, JQuery, and Ajax.
• Developed base Http service on top of AngularJS HTTP service to communicate backend web services
• Used JQuery plugins for Drag-and-Drop, Widgets, Menus, User Interface and Forms.
• Used CSS3 to develop UI Components such as Accordions and Model Windows using pure HTML 5 and CSS3.
• Built Web pages dat are more user-interactive using JQuery plugins for Drag and Drop, jQ-Validator, AutoComplete, AJAX, JSON, Angulars.JS and JavaScript.
• Developed code to call the Web Service/APIs to fetch the data and populate on the UI using JQUERY/AJAX.
• Used 'TestNG' for backend test cases and 'Jasmine' for Angular JS test cases.
• Wrote various methods to manipulate HTML, CSS in Jquery as well as making the pages dynamic using AJAX, JSON and XML.

Environment: HTML5, CSS3, Atomic CSS, Angular Js, JavaScript, R, Node Js, JQuery, AJAX, XML, JSON, PHP, REST web services, Protractor, Mocha, Chai,GIT

Confidential

Web Developer

Responsibilities:

• Responsible for developing the Web pages using HTML4, CSS3, LESS, JavaScript, Node Js, Backbone Js, JSON, jQuery, PHP and Ajax.
• Developed Page layouts, Navigations and presented designs and concepts to the clients and the management to review.
• Used JQUERY plug-ins to implement features as a light box, galleria, sliders and other intuitive features.
• UsedXMLWeb ServicesusingSOAP.
• Used SOAP web services to send and receive the data.
• Created XHTML Pages with CSS and the Box Model.
• Involved in Writing JQuery based Ajax Requests using jQuery. Get (url, data, callback, type) or jQuery. Ajax(options) and jQuery. Post (url, data, callback, type) and jQuery. Get (url, data, callback, type).
• Used JQuery plug-ins for Drag-and-Drop, Widgets, Menus, User Interface and Forms.
• Developed Date Time Picker using Object Oriented JavaScript extensively.
• Debug the application using Firebug to traverse the documents and manipulated the Nodes using DOM and DOM Functions.
• Involved in developing XUL, HTML, and JavaScript for client side presentation and, data validation on the client side with in the forms.
• Worked in Onsite - Offshore model.
• Written SQL Queries to interact with Oracle database.
• Successfully executed all the test cases and fixed any bugs/issues identified during the test cycles.

Environment: HTML4, CSS3, LESS, JavaScript, JQuery, JQuery UI, Node Js, Backbone Js, Dreamweaver, AJAX, PHP, MYSQL, SOAP API,JSON, ECLIPSE, MS Office and SVN.