PROFESSIONAL SUMMARY:

• Having 6+ years of experience in project management, business modeling, project designing, quality assurance and development on Microsoft SQL Server in Healthcare and financial domains.
• Experience in several phases PMLC and Software Development Life Cycle (SDLC) Methodologies such as Agile - Scrum methodology, Rational Unified Process (RUP) and Traditional Waterfall Model.
• Thorough grasp of Product Development Life Cycle including Initiation, Business Function & Feasibility Study, preparing product roadmap, Effort & Time Estimation, Technology Assessment and Business Case Preparation, etc.
• Extensive applicable skills in Risk Identification, Risk Assessment, Risk traceability and Risk Management.
• Proficient use of As-Is & To-Be business user concepts and ideas into comprehensive business requirements and design documents.
• Experience in developing Scope/Vision Documentation, Project Plan, Tracking Project Process, and managing resources to ensure successful delivery.
• Proficient in Business process modelling (BPM), UML by creating Use-Case Diagrams, Sequence Diagrams, Activity Diagrams, Class Diagrams and user stories development.
• Proficient in Black-Box Integration, User Acceptance Testing and Validations (UAT).
• Extensive experience in conducting Gap Analysis, Impact Analysis, Feasibility Study and Risk Analysis.
• Facilitated and participated in Joint Requirement Planning (JRP) and Joint Application Development (JAD) sessions wif end users, SMEs and development team for project meetings, walkthroughs.
• Experienced in SmokeTesting, Black BoxTesting, Back-endTesting, FunctionalTesting, UITesting, DatabaseTesting, IntegrationTesting, SecurityTesting, SanityTesting, RegressionTesting, Browser Compatibility, PerformanceTesting, usabilitytesting, APITesting, End-to-Endtestingand User AcceptanceTesting.
• Good Knowledge and experience of EDI transactions, HIPAA.
• Extensive experience in creating project reports and visualizations using PPT.
• Strong coordination skills, deft in collaborating wif cross-functional teams - Business, IT Development & Support functions, QA and Operations to develop and provide product specifications as per teh customer needs and market trends.
• Decisive leader wif proven people management skills, proficient in managing multiple teams having distributed resources by using strong organizational skills, out-of-teh-box thinking, and innovative problem-solving abilities.
• Handled different dashboards for creating Storyboards wif required Formatting.
• Proficient in creating visualizations using Tableau Desktop.
• Proficient in creating Groups, Hierarchies, Sets & Bins, Expertise in design and development of various dashboards, reports utilizing Tableau Visualizations.
• Thorough understanding of database management in writing SQL queries.
• Excellent communication skills, enthusiastic, motivated and a team player.

TECHNICAL SKILLS

• PMP, Agile, SAFe & scrum practitioner.
• Business Analysis (GAP Analysis, Requirement gathering- through workshops & interviews, BRD’s & FRD’s)
• Change Management - Lean& six Sigma(yellow belt).
• Strong organizational &Team handling skills.
• Project management tools - ALM, RALLY &JIRA
• Functional and UAT testing
• Manual and automation testing.
• Oracle PLM Manual testing.
• Reporting tool- Tableau
• Business modeling tools -UML, RUP.
• Database environments-SQL server, Oracle.
• MS - Office (Visio, Word, Excel, Power Point and Project)
• Languages- Html, Java, CSS, Xml, Java Script.
• Bugs tracking tool- BUGANIZER
• GIS: Gis software-ARC GIs desktop, ARC editor, Google ATLAS tool
• Confidential network design tool crowd compute.

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Senior Business Analyst

Responsibilities:

• Actively participated in all phases of Agile SDLC.
• Conducted user interviews wif various stakeholders, elicited requirements and documented business and functional requirements.
• Worked on Financials RESTful Web Services, credit card account management.
• Initiated process improvement measures for mainframe and Web-based applications by analyzing teh system performance.
• Performed Integration testing, System testing, Regression testing and Performance testing of financial accounting modules.
• Conducted current state study (AS-IS) which included data collection methodologies, data quality and data integration problems, data storage and infrastructure related issues and did GAP analysis.
• TEMPEffectively prioritized and executed tasks through teh project phases, and ensure dat teh solution is delivered as per teh agreed SLA. Conducted periodic meetings to keep teh stakeholders updated wif teh project status.
• Performed requirements gathering and analysis from teh business users of teh system and SME's while adhering to SDLC industry best practices. Used teh Agile-scrum methodology for software development.
• Planned and executed teh vision, release roadmap, user story creation, story mapping, release planning, sprint events, progress monitoring and continuous improvement.
• Performed technical analysis on teh master data using SQL queries to research teh data for production support and defect identification and resolution.
• Acted as primary liaison between teh business users and technical team.
• Facilitated Scrum ceremonies like Sprint Planning Meeting,Daily Scrum Meeting,Sprint Review Meeting, Sprint Retrospective Meeting, Managed Sprint Backlog and removed impediments.
• Facilitated Agile adoption Retrospective for teh organization wif teh leadership and guided teams wif outcome resulting in enhanced performance.
• Involved in interactions wif Subject Matter Expert, Project Manager, Developers, and teh end-users in more TEMPthan one JAD sessions. MS Project proved useful in coordinating activities wif project manager and various other teams.
• Conducted customer review sessions to validatebusinessrequirements and IT functional requirement documents and work flow process diagrams.
• Created and maintained project schedules, estimated time requirements, monitored milestone completion, tracked all phases of teh project lifecycle, provided timely reporting of issues dat impacted project progress, and coordinated tasks and actions.
• Developing and leading multi-skilled team to ensure timely delivery of teh projects and organizing well-structured training programs to enhance skill sets and create awareness of teh latest developments.
• Identified and remove obstacles dat will keep teh team from achieving their goals.
• Facilitate/coordinate Integration testing to ensure acceptance criteria in user stories to what is being developed and it has been tested.
• Analyzed teh defects and teh current requirements to identify teh Gaps and if necessary updated teh Business Requirements andBusinessRules to bridge teh identified gaps.
• Directed teh creation of software test plans and coordinated UAT sessions wif teh client documenting detailed results.
• Written SQL queries to integrate information from multiple data sources.
• Worked on Excel macro to segregate data and prepare reports.
• Involved in coordinating delivery performance wif focus on quality parameters and reusability.
• Provided individual status update to Project Manager for work assigned.
• Designed teh Reports as per client Requirement and created teh reports using tableau.
• Used quick filters and quick table calculations and hierarchies when necessary.
• Created various views in Tableau (Tree maps, Heat Maps, Lollipop Charts).
• Creating data blending in case of merging two different datasets.

Confidential, Nashville, TN.

Senior Business Analyst

Responsibilities:

• Strategically conducted project planning for PQRS, Medicare/Medicaidand interface implementationfor e-Clinical Works (ECW).
• Analyzed As-Is process and prepared To-Be process flows to map them wifbusinessobjectives.
• Performed requirements validation and elicitation particularly on teh more complex requirements from teh provider to gain better understanding for accurate data mapping.
• Prepared businessRequirements Document, user cases, HIPAA, Use Case Specifications, Functional Specifications and Workflows.
• Used Electronic Medical Record (EMR) to extract useful information regarding patient’s data.
• Coordinated and communicated wif accounts team and other cross functional teams to provide account details, patients by weekly log reports to teh provider.
• Facilitated Scrum ceremonies wif technical/non-technical team, Accounts updating, data analysis and sharing wif providers, SME's to clarifybusinessrules, rectifying teh regulatory issues wif SME's and translated Functional requirements into User stories using JIRA.
• Worked wif product owner on backlog report, managing sprint backlog, prioritization of user stories.
• Clarified and prioritized requirements by conducting brainstorming sessions wif teh client and SMEs (Subject Matter Expert).
• Supported product owner in maintaining teh product report backlog and scheduling next cycle.
• Ensured TEMPeffective implementation of agile process
• Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks dat increased customer satisfaction.
• Set up Weekly meetings for project status update, close any queries and track progress of tasks.
• Responsible for teh weekly status reporting and proactively reporting any issues/risks to teh senior leadership.
• Align wif deliverable timelines/sprint calendar.
• Extensively used teh Tableau interface to TEMPeffectively create teh most powerful visualizations and combined teh visualizations into Interactive Dashboards and publish them to teh web.
• Created basic calculations including custom aggregations and ratios, date math, logic statements and quick table calculations.
• Prepared test data from user stories, write and execute test cases in JIRA
• Implemented,maintainedand scheduleddaily and monthly reports to market users for montandcloseevaluation
• Created Dashboard to present critical hospital data monthly to higher management.
• Analyzing process gaps and organizing feedback meetings, regular huddles and group meetings for timely resolution of issues.
• Developed financial,clinical,operational and administrativereports.
• Monitored performance of data input to ensure accuracy and data completeness.
• Used SQL in development of reports, analyzing data in tables, Cardinality between tables and joining tables.

Confidential

Operations Lead

Responsibilities:

• Teh main objective of teh project was to create a network design for teh new upcoming projects using teh BRD, schedule and train teh operations team based on teh requirements, create pilot batches for teh project based on teh skill set, manage both teh operations and QA team to ensure teh quality of teh project is 100%, projecting timely status of teh project using reporting tools, dashboards and validate and approve teh product requirements before teh project gets deployed in to live site.
• Extensively provided network design to cities like Charlotte, Austin, Nashville, Jacksonville Dallas, San Diego, phoenix and many other potential fiber cities using cloud compute tool.
• Acted as teh primary liaison between teh Business Units, Information Technology (IT), .operations team and client.
• Defined and explained teh scope of teh project to teh network team.
• Created and maintained project schedules, estimated time requirements, monitored milestone completion, tracked all phases of teh project lifecycle, provided timely reporting of issues dat impacted project progress, and coordinated tasks and actions.
• Performed business case analysis, software selection, procurement, and requirements research
• Proposed and prepared project change requests based on feedback from teh field operators.
• Monitored team progress and enforced deadlines.
• Created technical specification and functional specifications documents to support product development.
• Developed and lead multi-skilled team to ensure timely delivery of teh projects and organized well-structured training programs to enhance skill sets and create awareness of teh latest developments.
• Performed system end-user support by troubleshooting and resolving application problems.
• Allocated resources and scheduled resources when needed.
• Created city and state specific policies and established project workflow.
• Allocated daily operations to teh team members.
• Extracted, analyzed and presented weekly, monthly and quarterly project reports to teh clients using dashboards.
• Conducted policy related sessions/ trainings for teh operators on regular basis.
• Productively ensured to meet teh business targets..
• Developed proposals maintain schedules and deliver project status updates to teh client.
• Prepared project plans based on teh findings of analysis, recommended changes for process enhancement & performance improvement.
• Performed User Acceptance Testing (UAT) and worked closely wif QA team to perform different types of testing to thoroughly validate teh Product/application.
• Logging teh bugs under buganizer (Google bug tracking tool).
• Worked closely wif teh web development team to halp them understand teh requirements and supported teh implementation efforts by answering questions of teh developers related to teh requirements.

Confidential

Senior Legal investigation Analyst

Responsibilities:

• Analyzed data-sets to identify, prioritize, and address teh risks.
• Coordinated and collaborated wif legal and sales team to fix product issues, update policies and provide solutions for a better online experience to teh users.
• Proficient in identifying violations in websites and mobile applications.
• Worked wif technical teams to resolve core compliance bugs.
• Experienced in reviewing teh websites and mobile applications and reporting using buganizer tool.
• Provided project management and SME support for key cross functional teams wif strategic initiatives.
• Prepared metrics reports by collecting, analyzing, and summarizing information.
• Conducted policy related sync meetings wif other cross functional teams.
• Involved in risk management, analyzing teh risk and following up wif teh development team reporting on same.

Confidential

Senior business analyst

Responsibilities:

• Analyzed teh defects and teh current requirements to identify teh gaps and if necessary updated teh business requirements andbusinessrules to bridge teh identified gaps.
• Conducted customer review sessions to validatebusinessrequirements, IT functional requirement documents and work flow process diagrams.
• Streamlining operational process in teh form of process and functional automation theirby reducing inefficiencies and improving business value of teh programs.
• Designing & implementing system process for smooth functioning of operations & enhance operational efficiency strategies to ensure excellence in service delivery.
• Involved in coordinating delivery performance wif focus on quality parameters and reusability.
• Training teh members in processes, metrics and slas as part of knowledge transfer activities.
• Taking care of process audit to ensure processes are adhering to prescribed deliverables.
• Delegating work to teh team members, allocating targets on productivity and quality, monitoring team performance through timely feedbacks, theirby, ensuring overall team productivity and quality.
• Evaluating teh performance of team of 60 employees on weekly basis.
• Preparing analysis reports & publishing it to senior management