PROFESSIONAL SUMMARY:

• Over 9years of professional experience as a developer that includes 6+ years of experience on Salesforce includes configuration, development, integration and data migration, 2 years of experience with JAVA Technologies.
• Having experience in configuration, Implementation, and Support of Salesforce CRM applications based on Apex.
• Salesforce.com administrative tasks like creating Profiles, Roles, Users, Email services, Approval process, Workflows,Reports, Dashboards, Developed Formula fields, Work Flow Rules, Validation rules.Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts,Contacts, Campaigns, Leads, Opportunities, Products &Price Books, Cases, Forecasting, Reports, and Dashboards.
• Strong experience in designing of Custom Objects, Custom Fields, Role Based Page Layouts,Custom Tabs, Custom Reports, Report Folders, Report Extractions to various formats.
• Experienced in Salesforce.com Automation, Force.com Apex Classes, Apex Triggers, Batch Classes, Schedule Classes and Test Classes, Integration, Visualforce, Force.com API, SOQL, SOSL.
• Strong experience on designing VisualForce Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.
• Experience with User Acceptance Testing (UAT) and Accessibility Testing.
• Installed Salesforce Apps, configured and maintained user security permissionsaccording to the organizational needs.
• Having strong knowledge of SFDC standard data structures and familiarity with Force.com platform.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers,and Events.
• Customized existing VisualForce to align with Salesforce new Lightning UI experience.
• Extensive experience in Salesforce.com Customizations, Data - Loading, Integration, and Deployment.
• Data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDCData Export, Mass Delete etc.
• Experience as Business Analyst working with Subject Matter Experts (SMEs) and documented them in a format that could be reviewed and understood by both business and technical teams.
• Knowledge on DBAMPscript is a scripting language that can embed within HTML emails, text emails, landing pages, SMS messages, and push notifications from MobilePush.
• Experienced withVisualForce Pages using Standard Controller, Custom Controllerand Extension Controllers.
• Experience in web technologies like HTML, XML, JSON,CSS, JSP, JavaScript, WSDL, jQuery,Bootstrap and SOAP.
• Integrated SFDC withMarketoTool to make Marketing process easy to access Leads and opportunities.
• BULK API & Metadata API, Force.com IDE, Change Sets, Force.com ANT Migration, Workbench.
• Having strong experience on Integration with external systems like SAP and Oracle using SOAP APIand REST API.
• Experience in Custom Integration of Outbound Messages, Workflows, Security Controls,AppExchange Package& Custom Application, Sandbox Data Loading.
• Communities for Partners and Customers using Napili Template and Visualforce Pages.
• Extensive Experience of Agile Methodology and Scrum Methodology of software engineering processes.
• Proficient in learning new technologies and quickly adapting to new environment.
• Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM,AppExchange,Force.com IDE, Flosum, Lightning, ApexClasses/Triggers, SOQL, SOSL, DML, Visual Force Pages/ Components, Apex Web Services,Lightning UI, Workflow & Approvals, Analytic Snapshots, Case Management Automation; Experience in Sales Cloud, Marketing Cloud, and Service Cloud, Community Cloud.

Databases: PL/SQL, Oracle 8i/9i/10g, MS Access & MySQL

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, DBamp Script, SOQL Xplorer

Technologies: C, C++, C#, Java, Java Script, Silverlight, LINQ, SQL, ETL tools,UML, HTML,XML, XHTML, DHTML.

Web Tools: SOAP, WSDL, AJAX, CSS3, jQuery, PHP.

PROFESSIONAL EXPERIENCE:

Confidential, Ann Arbor, MI

Salesforce Developer

Responsibilities:

• Extensively used Agile Scrum methodology to reach our business team goal by gathering day to day requirements and building them using Force.com platform.
• Hands on experience of CRM processes like Sales automation, Marketing, Customer service and customer support, Business processes and recommended solutions to improve their processes using salesforce.com.
• Used Jira for project management and bug tracking, Subversion for source code control, and flosum for deployment and continuous integration.
• Used Trigger framework Interface to implement different business logic in multiple apex classes such a way that if a single or multiple event occurs on single trigger multiple classes can be called.
• Proficient in dealing with functionalities related toSales cloud, Service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.
• Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Experience in CRM business processes like Forecasting,Campaign Management,Lead Management,Pipeline Management,Order Management,Account Management, Entitlement Process andCase Management.
• Experience inLightning app builder(salesforce 1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.
• DevelopedLightning Component Frameworkand also builtLightning componentusingaura framework.
• Experience with Entitlement process and Territory Assignment rules.
• Knowledge on Salesforce Lightning, Process Builder, app builder and creating Visual Workflows, salesforce support communities and chatter groups.
• Ability to work with business analyst team to become familiar with the application requirement to analyze and recommend efficient solution within Salesforceconfiguration changes in support of enhancement requests.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Strong understanding with force.com MVC structure, data schema and implementing custom functionality using APEX classes, APEX Triggers, Visualforce, Batch Apex, Custom controllers.
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Experience in creating Live agent Setup in service cloud and integrated with multiple websites and knowledge Management configuration.
• Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.
• Created Force.com Sites for external users and configured public access to accommodate data access in Visualforce pages.
• Exposure to AppExchange partners such as MARKETO, CPQ/Steelbrick (Config, Price & Quote).

Environment: Salesforce.com platform, Knowledge and Partner Communities, Lightning, Sales and Service Cloud, Live Agent, Web services, Apex, Visualforce,Controllers, Workflow & Approvals, Custom Reports, AppExchange, Batch classes, schedules apex, Reports &Dashboards, Security Controls, Sandbox data loading.

Confidential, New York, NY

Salesforce Developer

Responsibilities:

• Integrated our system with InContact, Plivo, Trust Pilot, Cyanna, Core, Authorize.Net.
• Worked on SMS functionality (Plivo)
• Call Masking and Unmasking to protect credit card details(InContact) and service to upload list on InContact for Agents.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Developed Salesforce.com workflow, rules and triggers using Apex, Coordinate with Data Migration team in identifying the Mapping Tables with the Legacy Database. Customized page layouts for Salesforce.com standard and custom objects.
• Developed several Apex triggers, Apex classes, Controllers and Test methods during the project lifecycle.
• SFDC implementations covering Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Call center, CTI, Chatter & App-exchange applications.
• Created Visualforce pages and Visualforce Custom Controllers on Force.com Eclipse IDE to customize the view and functionality of the page according to the organizational needs.
• Developed dynamic Salesforce.com Visualforce pages using Apex and AJAX tool kit.
• Migration of data integration process: data massaging, and uploading data from individual data external sets using data loader into Salesforce.
• Involved in administering, configuring, maintaining Salesforce.com application user profiles, roles, Permissions, generating security tokens, validation Rule, continuous Integration, Release Management.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and Aura Framework.
• Good hands on practice with the new Lightning Design System (LDS) which helps to quickly and easily create modern enterprise apps using Lightning App Builder and Lightning Components Performed.
• Used Sublime, GIT, SVN, force.com migration tool and Jenkins combination along with ant script to develop code, maintain the versioning and moving code around the Environments.
• Experience in using salesforce Lightning Inspector to debug the lightning components
• Defined lookup and master-detail relationships on the objects and created junction objects to establish may-to-many relationships.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed Apex classes along with Enabling Aura to make them available to lightning components.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Developed SOAP based Web Services for External Systems to communicate with Salesforce.
• Created Managed Packages with deprecated annotations to be available for partner Salesforce users.
• Used Apex Data Loader, jitterbit to migrate data such as accounts, campaigns from different legacy systems.
• Created Force.com Sites for external users and configured public access to accommodate data access in Visualforce pages.
• Developed Triggers to handle bulk records within the governor limits to automate business logic.

Environment: Salesforce.com Unlimited Edition, HTML, BMQL, BML, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Force.com Migration Tool, Cloud Deploy, Windows 7.

Salesforce Developer

Confidential, Boca Raton, Florida

Responsibilities:

• Comprehensive understanding of Order Management along with Account, Contact and Opportunity Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Designed, developed and deployed Visualforce Pages, Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed Visualforce pages using UI libraries like jQuery and AngularJS.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic. Used Data loader to load the records on to the force.com platform.
• Created workflow rules and defined related tasks, email alerts, field updates and time triggered tasks to implement business logic. Used field level security along with page layouts to manage access to certain fields.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Extracted the data from Salesforce.com application into the external databases for generating large data reports using the Informatica on Demand.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Marketing Cloud, Call Center, Chatter & App-exchange applications.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Used Marketsync Sales Fulfillment and Campaign Monitor for marketing campaigns to grow your business.
• Experience in Unit Testing, for the customizations and developments done during the project.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com Support.

Environment: Salesforce.com platform, Web services, Apex Classes, Controllers, Workflow & Approvals, Custom Reports, Batch classes, schedules apex, Dashboards, Apex Language, Lightning, Visualforce Pages, Security Controls, Sandbox data loading.

Confidential

Salesforce Admin

Responsibilities:

• Involved inSalesforce.com Application Setup Activities and Customized Apps to match functional needs.
• PerformedSalesforce.comDeveloperand Administrator roles.
• Interacted with various business team members to gather and document requirements.
• Implemented Salesforce Service Cloud and Opportunity Management.
• Implemented Salesforce.com platform &Force.com IDE Plug-in using ECLIPSE.
• Developed Custom VF pages and Apex Classes and have also written various VisualForceEmailTemplates.
• Implemented Bootstrap Frame work for Custom VF Pages for Optimization
• Created Custom Objects and defined lookup and Master-Detail relationships on objects and created JunctionObjects to establish Many-to-Many relationship among objects.
• Created Profiles and configured Permissions based on organizational hierarchy requirements.
• Implemented Apex Classes&Triggers and linked them to manage WorkFlows implemented in system.
• Implemented various Custom Reports and deployed them for different business user levels.
• Used sandbox for Testing and Migrated code to deployment instance after testing.
• Implemented Data Loader through the Command Line Interface to extract the data from the database.
• Migrated data from external sources and performed Insert, Delete, Upset & Export operations on millions of records.
• Supported data Migration Activities for migrating data from various business centers and business center users with the support of Saleforce.com.

Environment: Salesforce.com platform, Web services, Apex Classes, Controllers, Workflow & Approvals, Custom Reports, Batch classes, schedules apex, Dashboards, Apex Language, Visualforce Pages, Security Controls, Sandbox data loading.

Confidential

Java Developer

Responsibilities:

• Involved in requirements gathering, Analysis, Design and Testing of the complete system.
• Implemented the presentation layer using JSP, HTML and CSS.
• Configured Tomcat Apache for deployment.
• Involved in the developing of functionality as per use case documents for various modules and responsible for writing ANT Scripts for building the entire web application.
• Performed unit testing using JUnit.
• Developed and deployed applications using Web Logic 7.x with JBuilder as IDE tool.
• Used JDBC to connect and perform operations on database.
• Responsible for fixing the production issues and supported the application after pushing to the production.
• Designed and created various tables required for the project in MySQL database.
• Involved in writing and executing PL/SQL stored procedures and functions and triggers for Oracle to createDatabase Management System
• Responsible forUIand UX design, graphic design, assembling Flash-based videos, coding XHTML, Jquery,CSS, and JavaScript.
• Used Log4j to capture the log that includes runtime exceptions and debug information.
• Developed the application using ECLIPSE.

Environment: JavaScript,java, HTML, XML, CSS, Oracle, PL/SQL, JDBC, REST, Eclipse, Web-logic, GIT, GIT-Hub.