SUMMARY

• Around 6 years of IT experience which includes 5 years of Salesforce CRM Developer which involves Administrator, Development, Integration, communities and lightninglike classic tolightningmigration andlightning component development and around 1 year of experience as a Java Developer.
• Analyzed Sales, Marketing, Customer Service, and Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
• Strong noledge on Administration setup, Apex, Visualforce, and experience with different SFDC development tools like Force.com Eclipse IDE and integration tools like Apex Data Loader.
• Experience in developing client - specific solutions on force.com platform using Apex classes and Triggers, Visualforce, Force.com IDE, SOQL, SOSL
• Experience in designing of custom objects, custom fields, picklists, Controller/dependent picklist Custom Formula Fields, Field Dependencies role based page layouts, Triggers, Workflow Approvals, Validation Rules, Approval Processes, Custom Tabs, custom reports, report folders, report extractions to various formats, Reporting Snapshots, Dashboards, and Email templates according to application requirements.
• Used different data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
• Knowledge on Salesforce.com Web Services APIs - Force.com SOAP and REST-based Web Service APIs, teh Bulk API, and teh Metadata API.
• Configured and maintain User profiles, role hierarchy, sharing rules and Security, password policies
• Experience in developing Client-specific solutions on force.com platform using Apex Classes and Triggers, Web service API, Force.com IDE, Validation rules, SOQL and SOSL
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes, and recommended solutions to improve their processes using SFDC
• Knowledge on Salesforce.com Web Services APIs - Force.com SOAP and REST-based Web Service APIs, teh Bulk API, and teh Metadata API.
• Extensive experience in implementation of Salesforce Chatter
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Experience with SFDC Service console, customer portal, case management, noledge base, and customer communities and service account management.
• Knowledge on SalesforceLightning framework to drive teh client server management andlightning app builder to build Visualforce pages forlightning experience.
• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.
• Strong noledge in developingLightning Components (Aura attributes) by creating events in controller and styling teh container page and thenlightningcomponents tolightningpages.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions inLightningApplications.
• Exposure to different types of software development life cycle methodologies including Agile & Scrum methodologies and have experience in using applications like JIRA for issue tracking and project management.
• Proficient in learning new technologies and adapting to new environment.
• A well-organized, goal-oriented, highly motivated TEMPeffective team member with excellent analytical, troubleshooting, and problem solving Skills.
• Flourished in both independent and collaborative work environments with quick learning abilities and excellent communication skills and presentation skills.

TECHNICAL SKILLS

CRM TOOLS: Salesforce.com

SALESFORCE TECHNOLOGIES: Force.com platform, Apex Classes, Test Classes, SOQL, SOSL, Visual Force (Pages, Component & Controllers), S-Controls, Triggers, Custom Objects, Web services, Validation Rules, Work Flows, Dashboards, Reports, Sandbox development and Testing

SALESFORCE TOOLS: Force.com Eclipse IDE Plugin, Change Sets, Import Wizard, Force.com Data Loader, Workbench, Dataloader.io, Force.com Excel Connector, Connect for Outlook, Exchange Sync, Informatica Cloud Data Wizard, Adobe Esign, S-Docs, CRM fusion.

Web Design Tools: Eclipse, Spring STS, IntelliJ, JBoss Developer Studio, SQL Query Analyzer, Adobe Photoshop, Dreamweaver, Tortoise SVN, GITHIB, MS Office, Visio 5.0, Adobe Acrobat Pro.

LANGUAGES: Apex, Ajax, C, C++, Java, J2EE, JSP, Java Script, JQuery, HTML, XML, SQL, CSS.

DATABASES: Force.com DB MySql, Oracle 8i/9i/10g/11g, Microsoft SQL Server 2000/2005/ 2008, DB2, NoSQL.

Frameworks: Spring, Hibernate, Apache Camel

OPERATING SYSTEMS: Windows 98/2000/XP/2003/vista, Windows Server 2000/2003/2008, Linux, Unix.

WEB TECHNOLOGIES: Web Services, XML, HTML, CSS, DHTML

PROFESSIONAL EXPERIENCE

Confidential - Chantilly, VA

Sr.Salesforce Admin

Responsibilities:

• Created modern Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Involved in project technical design plan, conversions, Mapping, configuration of portions of teh SFDC application.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrieved some data and its functionality from Third-Party API's and displayed within teh lightning component.
• Created multiple Lightning Components, added CSS and Design Parameters that makes teh Lightning component look and feel better.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Designed and developed Apex classes, controller classes, extension and Apex Triggers for various functional needs in teh application.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Leads, Campaigns, Reports and Dashboards.
• Designed and deployed teh custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow rules, Email alerts, Auto-Response rules, Page Layouts.
• Designed and deployed Visual Force pages to suit to teh needs of teh application.
• Involved in Deployment, Deployed all teh classes, Triggers, Objects, Components, Pages from one environment to another environment.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Developed and Configured Various Reports and Report Folders for different user profiles based on teh need in teh organization.
• Implementing different types of custom fields like Pick lists, Formula fields, Hierarchal, Lookup, Master-detail and many to many relationships.
• Used SOQL and SOSL with consideration to governor Limits for data manipulation needs of teh application using platform database objects.
• Implemented teh requirements on Salesforce.com platform and Force.com IDE plug-in using Eclipse.
• Worked on sales force content Management objects and Chatter Objects.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Drove System Integration test and User Acceptance test
• Involved in daily standup meetings, Scrum. dis resulted to bring good solution to teh business requirement.

Environment: s: Salesforce.com Platform, Force.com sites, Draw Loop for merging teh word Documents, Apex, Visual Force pages, Data Loader, HTML, Java Script, CSS, Workflow and Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Control, Sandbox data loading.

Confidential - Boston, MA

Salesforce Admin

Responsibilities:

• Interacted with various business user groups for requirements analysis, design and prepared Technical Design Document.
• Written complex relationship SOQL, SOSL queries in Apex Classes, Batch Processes Triggers to retrieve data from standard and custom objects.
• Developed Apex Custom, Extension Controller classes, Triggers, Visualforce pages in teh application for customizing Lead Conversion, Campaign, Opportunity and Custom objects.
• Worked on XML/JSON Parsing and mapping teh XML/JSON string into teh object entities for Integration.
• Involved in integrating Salesforce with external systems by making HTTP callouts.
• Written Apex test classes and achieved 90% of teh organization code coverage by writing test utility methods.
• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Worked on Apttus CPQ configuration and integration.
• Designed, developed and customized custom objects, entity-relationship data model using Lookup, Master-Detail and Junction Object.
• Configured and created Out of teh Box Page Layouts, Record Types, Custom Tabs, and Validation rules, Sales Processes, Workflows and Approvals.
• Created workflow rules and defined related actions like Email Alerts, Field Updates, creating Tasks and Outbound messages.
• Worked on Apttus CPQ (Configure Price Quote) tool, shopping cart.
• Written Sharing rules for data security on various Objects, for records visibility across various users in teh organization based on role hierarchy using Criteria-Based, Owner-Based and Apex Managed Share.
• Implemented Inbound Email Handler interface for creation of records in Salesforce based on teh Email received using Apex class.
• Installation and support of App Exchange applications like exact target and Marketo.
• Experienced with CPQ (Configure-Price-Quote), for creating Quote proposals.
• Implemented CPQ System to improve user experience in teh Quoting process using Salesforce.
• Part of team tasked with migration from Salesforce Classic to Lightning. Experience with Lightning App Builder, Lightning components and Lightning Design System.
• Worked with Exact Target marketing automation suite for emails, landing pages, camping web analytics, lead scoring, assert management, and trigger workflow.
• Worked on Journey/Audience Builder in creating Email Campaigns.
• Created and customized Reports and Dashboards on Custom and Standard objects for different channels in teh Organization.
• Created Data Dictionary and Field level mapping of Salesforce and Siebel CRM systems for Integration and Migration, performed data migration using Data Loader.
• Deployed components across Sandbox and Production instances using Force.com migration tool, Change Sets.
• Used C# Web Services to integrate Salesforce from e-marketing web site using Webservice API.
• Performed detailed analysis of business and technical requirements and designed teh solution by customizing various standard objects of Salesforce (SFDC).

Environment: Saleforce.com CRM, Force.com Platform, Apex Classes, Controllers (Custom and Extension), Visualforce Pages, Components, Web Services, SOAP, WSDL, REST, HTML, CSS, JavaScript, jQuery, Workflows, Approvals, Apex Data Loader, Sandbox, Lightning, Eclipse IDE Plug-in, Windows 7.

Confidential - Phoenix, AZ

Salesforce Lightning Admin/Developer

Responsibilities:

• Experience in working with Business Owners to gather teh requirements and implement teh user stories.
• Analyzing, designing, writing, debugging, testing and implementing new Salesforce applications.
• Performing teh ongoing maintenance of existing Salesforce applications.
• Experience in working with Agile Accelerator for bug tracking/ user stories.
• Extensive Experience in working with Communities.
• Updated teh APEX Controller and Helper functions regularly making teh Component Context Aware as per business requirement.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of teh application using platform database objects.
• Implemented Single Sign-On on force.com.
• According to teh business user's requirement, creating Reports and Dashboards.
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Created Public Groups, Queues, Permission Sets, Profiles, Users &Security Settings based on role hierarchy. Involved in Data Migration from three Legacy Systems to Salesforce.
• Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, Visual Force Sites) for business support and technical support for its channel customers.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download teh data from Salesforce.com platform database.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Implemented teh Web Services through WSDL in teh Salesforce.com for outbound messaging.
• Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.

Environment: Apex classes and Controllers, Salesforce.com Platform, Force.com, Apttus CPQ, Force.com Eclipse IDE, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP API, REST API.

Confidential

SALESFORCE Admin

Responsibilities:

• Used Force.com developer toolkit including Apex Classes, Apex Triggers, and Visualforce pages to develop custom business logic.
• Customized application to extend Salesforce functionality and wrote Apex Classes to provide functionality to teh visual pages.
• Implemented Security Settings and configured profiles and permission sets.
• Experience working in service cloud, supporting cases, developed workflows, and triggers for automated case resolutions.
• Implemented Apex Data loader "Command Line Interface (CLI)" to automate teh data loading process for teh sandbox refresh activity.
• Designed various Webpages in Visual Force for customers to select a variety of services offered by teh org and integrate them with teh pricing team.
• Involved in architectural discussions around real time synchronization of SharePoint Document libraries with Salesforce content Libraries.
• Created and used Email templates in HTML and Visualforce.
• Used SOQL & SOSL for data manipulation needs of teh application using platform database objects.
• Worked on teh security level setting in teh company for all teh levels.
• Used force.com connects to interact Salesforce with lotus notes to insert contacts and add teh emails and, also integrate teh chatter with same time (a feature for messaging within lotus notes)
• Used Salesforce Automation Process (SAP), Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Designed, and developed Apex Classes, Controller Classes, extensions, and Apex Triggers for various functional needs in teh application.
• Worked as enhancement developer and team member, performed teh roles of SalesForce.com Developer and Administrator in teh organization.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Responsible for setting up web service integrations.
• Implemented Inside sales telephonic plug-in application implementation.
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed teh solution by customizing various standard objects of SalesForce.com.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals,Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Sales cloud, Service cloud, Security Controls, Visualforce Controllers, Sandbox data loading, Data Loader, SQL.

Confidential

JAVA DEVELOPER

Responsibilities:

• Implemented server side task using Java, Servlets, Java Beans and XML.
• Involved in design and development of web interface using JSP, Servlets, JavaScript and JDBC for administering and managing data.
• Used SQL server as teh backend database.
• Used Hibernate ORM to automate teh mapping between SQL databases and objects in Java.
• Extensively used Junit for unit testing.
• Developed GUI with HTML, DHTML, CSS.
• Implementation of Spring core J2EE patterns like MVC, Dependency Injection (DI), and Inversion of Control (IOC).
• Used Eclipse IDE as development environment to design, develop and deploy Spring components on Tomcat server.
• Done Analysis, design, development of Web services (SOAP, RESTful).
• Developed JSP for UI and Java classes for business logic.
• Utilized JavaScript for client side validation.
• Utilized Oracle PL/SQL for database operations using JDBC API.
• Implemented DAO for Oracle 8i for DML Operations like Insert, Update, Delete teh records.
• Involved in teh design, development and deployment of teh Application using Java/J2EE Technologies.
• Developed Application in Struts Framework using MVC architecture.
• Customizing all teh JSP pages with same look and feel using Tiles, CSS (Cascading Style Sheets).
• Designed teh user interface of teh application using HTML5, CSS3, JavaScript, and AJAX.
• Involved in coding for teh presentation layer using Apache Struts, XML and JavaScript.
• Involved in Functional Testing, Integration Testing, End-To-End testing, Sanity testing, Regression testing and also involved in UAT and UAT support.
• Developed and maintained automated regression test cases in Selenium Web Driver using Java programming Language.

Environment: Java/J2EE, JSP, Servlets, struts 1.1, Spring, JUnit, Eclipse, JSP, JavaBeans, JavaScript, Tomcat 4.1, Jdeveloper, Oracle 8i, XML, XSLT, HTML/DHTML/XHTML, CSS, PL/SQL, Selenium, Jenkins, Maven, SOAP, Hibernate 2.0, Eclipse, Windows, UNIX.