SUMMARY

• 5 years of IT experience on Salesforce.com CRM Application Software Designing, Development, Testing and Implementation. This involved hands - on design and development using Force.com Platform.
• Experience in Sales Cloud and Service Cloud implementations, salesforce.com sandbox and production environments.
• Experience in SFDC development using Apex classes and Triggers, Integration (SOAP and REST), Visualforce, Force.com API, Force.com Sites, SOQL, SOSL and Single Sign-On (SSO).
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Record Types, Email Services, Approvals, Workflows, Reports, Dashboards.
• Strong Agile Software Development Experience in Handling Scrum and Sprint Planning.
• Installed Sales Force AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.
• Lightning app builder experience, customizing standard lightning components and also from pre-built components from app exchange.
• Expertise in Lightning app builder (salesforce 1) and implemented new application based on lightning to have compatibility of the app in mobile, Tab and Desktop versions.
• Experienced in using Sales Force Change Sets and eclipse to migrate changes between sandboxes.
• Designed Junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Work Flows and Approval Processes for automated alerts, Field updates and Email generation as per Business needs.
• Experience in working within governor limits when integrating using SOAP and REST API’s.
• Extensive experience in data migration and integration using Data Loader &Informatica Cloud. Further Utilized salesforce analytics (WAVE) for creating dashboards via datasets, lenses.
• Creating and designing of Reports, Custom Reports, Report Folders, Snapshots, Dashboards and Email generation according to application requirements.
• Experienced in analyzing business requirements and Entity relationship diagram and implementing them with Salesforce Junction objects, master-detail relationships and lookup relationships.
• Expertise in diversified Sales domain like Configure - Price-Quote, Contract Management, Revenue Management & Billing
• Experience in migration applications from Sandbox to Production using Force.com IDE and Salesforce.com change-set.
• Experience with data migration and updates through tool App Exchange Data Loader in Salesforce.com.
• Experience with Salesforce Lightning Components, Lightning connect and Lightning Pages.
• Expertise in migrating to Lightning Experience.
• Experience in Email to Case, Web to Case and Support Process.
• Experience in Creating Workflow rules, Duplicate Rules, Validation Rules and Triggers.
• Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflow Actions and Approval Process.

TECHNICAL SKILLS

SDLC Methodologies: Waterfall, Agile (SCRUM), Kanban.

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls.

Force.com tools: Apex Data loader, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading

Project Management Tools: JIRA, Rally, VersionOne, TFS

Database Management Systems: Oracle, SQL Server

Operating System: Windows, Linux

Programming languages: Apex, C, C++, Java, Java Script, UML, HTML, XML, XHTML, SQL environments.

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Salesforce Developer

Responsibilities:

• Interacted with various business user groups to gather requirements and documented requirements.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visual Force Pages.
• Interacted with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in application.
• Experience with Force.com migration tool sets like and Ant Tools and Change sets.
• Application Release Management Support Experience.
• Worked with observing and logging tool Splunk
• Participated in Software Releases and Service Requests.
• Works intimately with clients to bundle and convey application code or potentially contents to help application bug fixes or upgrades.
• Performed analysis to effectively understand and address release management issues. Consults with customers, operational providers and Change Management to effectively remediate issues.
• Used SOQL & SOSL for data manipulation needs of the application by preprocessing records.
• Implemented Web-to-Case which involves enabling the feature, choosing settings, and adding the Web-to-Case form to your website.
• Customized Lightning components were built using Java script on client side and Apex on server side.
• Utilized Ant scripts for list of salesforce metadata components and deploy to different salesforce sandboxes and deploy signoff functionalities to production using ant scripts
• Deployed applications from sandbox to sandbox/production using ant migration tool, Eclipse and Change Set
• Maintain and create workflow rules, validation rules, formulae fields, escalation rules, auto-assignment rules.
• Developed using Apex classes and Triggers, Integration (SOAP and REST), Visualforce, SOQL, SOSL
• Created Custom Objects, Custom fields, Validation rules, Page layouts in salesforce.
• Created and when required, modified already existing stored procedures, triggers, views, indexes.
• Utilized EMAIL to Case to turn customer mails to cases
• Setup live Agent Chat to resolve user issues.
• Setup and customize your basic Live Agent Chat implementation, add it to the Salesforce console so that your agents and supervisors
• Setting up some other Live Agent Chat features in the Salesforce console to create an even more robust chat experience for your agents and your customers.
• Replaced all standard buttons and actions with Quick Actions or Lightning Components

Environment: Apex, Visualforce Pages, Components, Lightning, Lightning Connect Data Loader, HTML, Angular JS,Sandbox, Java Script, CSS, Workflow & Approvals, Reports, Agile, Iron Integration, Marketo, ANT, Cucumber, Jira, Custom Objects, Custom Tabs, Email Services, Eclipse with Force.com IDE Plug-in.

Confidential, Ontario, CA

Salesforce Developer

Responsibilities:

• Designed/Developed the application to support complex and critical client’s business requirements.
• Delivered Agile features with high Standards in an Environment with many restrictions due to Information Compliance policies.
• Followed Agile SAFE methodology.
• Worked with client business analysts for Requirement documents, Functional specifications, Technical Documentation, High-level document, Low-level document, WBS, configuration workbook, Security documentation.
• Established the connectivity between Salesforce and SAP
• Developed web service classes for REST services synchronous and asynchronous to connect with SAP via Snap Logic and BizTalk.
• Developed standard and custom objects, Case, Contract, Product to add more functionality to existing service order and new tabs with visual force pages to view and manage inventory.
• Development using Apex classes, Triggers, Visualforce pages, Objects, fields, validation rules, custom settings, record types, page layouts, relationships.
• Developed trigger framework and integration framework. Apex log configuration to prepare apex logs for storing all the inbound and outbound transactions.
• Implemented SSO with PingFedSSO.
• Implemented REST and SOAP Integrations with external systems with Self and Mutually signed Certificates with Gateways.
• Designed and developed Lightning Components and Build re-usable components in lightning.
• Migrated Salesforce Classic application to Lightning experience.
• Working knowledge on Salesforce Connect Tool.
• Developed Triggers, Apex Classes, Batch Classes, Test Classes, Visual force pages, Custom controllers and extensions to fulfill the business requirements.
• Invoked Batch Process from Trigger to support asynchronous operations on relevant data.
• Implemented Test Classes to cover positive and negative use cases for Classes and Triggers.
• Performed IDE and Change Set Deployments across sandboxes.
• Worked on various salesforce.com standard and custom objects like Cases, Contacts, Reports, Dashboards, Quick Text, Knowledge, Routing Matrix, Tokens, WFM, and Error Handling.

Environment: Saleforce.com CRM, Force.com platform, Veeva Vault, Veeva CRM, Apex Triggers, Chatter, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Force.com IDE, Windows.

Confidential, Chicago, IL

Salesforce Developer

Responsibilities:

• Interacted with Business Stakeholders to gather the requirements and Implement these requirements on Force.com Platform.
• Worked with solution Architects and enterprise Architects to finalize solution and design in line with client’s defined process and environmental Setup.
• Designed, implemented the custom objects, Custom tabs, Validation rules, Page Layouts, Compact Layouts to suit the needs of the Application.
• Created Object and Field level security to hide the critical information on the profile users.
• Created Workflow rules, defined related tasks, time-triggered tasks, email alerts, field updates to implement the business logic.
• Designed and developed Apex Classes, Controller Classes, and Apex Triggers for functional needs in the application.
• Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick list, Custom Formula, Filed Dependencies, Sharing rules, Approval Process for automated alerts, field updates and Email generation.
• Used SOQL and SOSL within Governor Limits for data manipulation needs of the application using the platform database objects.
• Worked with Salesforce.com experts to review the design approach followed.
• Prepared Functional specifications, Technical Documentation, High-level document, Low-level document, WBS, configuration workbook, Security documentation.
• Responsible for implementing solution using extensive customization as required on force.com platform using communities.
• Implemented 20 live integrations using different APIs (SOAP/REST)
• Implemented Salesforce Continuation for long running callouts.
• Worked with developers and UI/UX designers to build solutions on salesforce platform that are easy-to-use, and easy-to-maintain.
• Worked with team to develop Visualforce, HTML, Knockout JS, Angular JS Library, Standard JavaScript based pages to create custom User Interface on force.com platform.
• Worked with cross-functional teams to perform Joint Unit Testing across the systems.
• Supported QA Teams during Iteration and System Integration Testing.

Environment: SalesForce.com CRM Application, HTML, JavaScript, jQuery, Visual Force, APEX, SOAP and REST integrations, Custom Objects, Tabs, Page Layouts, Dashboards, Reports, Agile, Eclipse, Sandbox, Production environment, data loader.

Confidential

Salesforce Developer

Responsibilities:

• Created Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Customized Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Generated various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Performed detailed analysis of Technical and business requirements.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Designed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation.
• Designed and Delivered Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Conducted JAD sessions, analysis development, test inspections, and other project meetings throughout project life cycle.
• Implementation experience using Custom Objects, Custom Fields, Custom Tabs, Record Types and list views.
• Created page layouts, mini page layout and search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Visual Force Components & Controllers, App Exchange, Cast Iron (5.6), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Dashboards, Custom Objects & Tabs, SOAP API, Email Services, Sandbox, Force.com Eclipse IDE Plugin Windows 7.