PROFILE:

• Around 10 years of progressive experience in analysis, design, development and implementation of software applications on client/server architecture and engineering.
• Experience working with Big 5 Consulting companies.
• 7+ years as Siebel CRM Techno - functional Consultant with thorough knowledge and hands-on technical experience for Finance, Telecommunication, Media, Public Sector and Insurance, Organizations.
• Extensive experience in analysis, design, development and testing of Siebel Call Center, Siebel Public Sector, Siebel eMedia, Siebel eCustomer, Siebel eCommunication, Siebel Sales and Siebel Marketing using Siebel Tools.
• Experience in Siebel Architecture, Siebel Data Model, Web service, RDBMS, SOA. Excellent understanding of Software Development Life Cycle (SDLC).
• 2+ years as Salesforce (SFDC) Administrator/Business Analyst & Tester with thorough knowledge and hands-on technical experience.
• Experience with Agile (Scrum) and Waterfall iterative development methodologies.
• Exposure to quality control processes. Ensure the adherence of quality compliance initiatives for the project, suiting to the requirements
• Excellent communication skills with solid technical capabilities. Ability to learn quickly in work environment and cooperate with group requirements efficiently

PROFESSIONAL EXPERIENCE:

Confidential, Jersey City, NJ

CRM Consultant

Responsibilities:

• Involved in the redesign of the following entities Leads and Prospects, Opportunities, List/Event Management, CRM - Outlook Integration.
• Involved in Managing the Requirements Traceability Matrix (RTM) and the Review record for the BRD.
• Created business process flows in Visio based for the TO BE flows for the new application.
• Provided research analysis of the following entities to the client for the capabilities of the following items and recommend best practices
• Siebel - Outlook integration (CRM desktop, Siebel SSSE)
• Salesforce - Outlook integration (Salesforce for Outlook, Connect for Outlook, 3rd party Apps from AppExchange) - Provided demo of Salesforce - Outlook integration capabilities.
• Outlook Integration with Enterprise Applications
• Siebel Open UI
• Siebel Event Management
• Created/Modified Wireline Diagrams in Balsamiq to the Business Community helping them visualize the new screens and flow for Leads/Prospect and Opportunity Entities.
• Prepared and delivered View Spec and Control-Action-Response (CAR) document for Leads/Prospects and Opportunities.

Confidential, Middletown, NJ

Siebel Business Analyst / Solution Architect

Responsibilities:

• Worked with Business team during JARs (Joint Application Requirements) to finalize the Business or JRD (Joint Requirement Document) from a Business standpoint.
• Conducted Requirements gathering sessions / Conference Room Pilot (CRP), analyze business needs, and develop Functional/System requirements for the Siebel CRM Application for Leads, Campaigns, Opportunities, Contact, Account, Forecast, Support Request, Quotes, Contract and Sales Order Request Entities.
• Prepared and delivered E2E Siebel Functional Design Documents for various Confidential & Confidential Product Specific Programs for the following Sales Business processes (Address Validation, Service Availability, Credit Check, Sales Incentive Process, Inventory, Support Request, Sales order Request. Contract and Reporting).
• Provided Integration Solutions for integrating Siebel with back office such as MDM (Account and Product Hub), Master Database, Workflow Management Systems, Design Price and Proposal, Service Delivery, Service Assurance and Billing Applications.
• Performed fitment gap analysis in terms of providing the Architecture Recommendations “AS IS” and “TO BE” flows based on long term and short term needs.
• Created Mockups or Wireline Diagrams to the Business Community helping them visualize the Siebel Screens and flow before the development kickoff.
• Worked as a liaison between the business community and the development team (IBM) to ensure that the related business requirements are designed and implemented appropriately in the Siebel application.
• Reviewed with the Design and Development team to handoff / approve Technical Design Document (TDD) and Application Interface Document (AID) when multiples systems are involved.
• Partnered with the Sales Process Business analyst and create Helpdesk Training templates.
• Mentored Junior Business Analyst and employees to help understand Siebel with guiding them through different screens, views and functionality

Confidential, O’Fallon, MO

Siebel Organizational Business Analyst/ Offshore Coordinator

Responsibilities:

• Worked with Offshore Technical lead to provide the Gap Analysis in terms of providing the Architecture Recommendations (MQ, Web services or Middleware) based on long term and short term needs.
• Determine the best Siebel Solution in terms on Client needs and restrictions due to PCI Compliance.
• Created Use Case documents during Analysis phase based on Client requirements and recommendations.
• Acted as a Liaison between the MSAT Development team (onsite and offsite) and the Client Architecture/Design team as and when needed
• Created Functional, Non-Functional and Systems Requirement Documents for CRM application by working with Client Architecture team from a systems perspective.
• Maintain the Requirements Traceability Matrix (RTM) across the Deliverables of a project.

Confidential, Piscataway, NJ

Siebel Developer / Analyst

Responsibilities:

• Extensively worked on Account, Contact and Personal Address and Service Request and Quotes entities in eMedia Application for enhancements and bug fixes.
• Worked on Confidential Renewal process using Campaign Functionality to notify users for membership renewal and dues.
• Involved in enhancing the Workflow process and creating new Business Services to use them in various workflows as per business requirements.
• Creation of DVM Rules and Runtime Events for Generating Custom Error Messages.
• Modified Web template files for customized look and feel in eCustomer Application as per Business generated HTML.
• Use of Personalization Rules to control Visibility of Views, Applets for different set of Members in eCustomer Application.

Confidential, NYC, NY

Siebel Developer

Responsibilities:

• Involved in Upgrade of Siebel Call Center 7.5 to Siebel Public Sector 7.8.
• Involved in gathering and documenting technical requirements and guiding business users to translate business requirements into system functionality for Taxi and Limousine Commission (TLC) and Department of Buildings (DOB) departments.
• Analyze Solution design document and create Technical design document during the design phase.
• Identification of mapping entities, corresponding table and relation between them.
• Development of Pick lists, applets, views etc to meet out project requirement.
• Extensively worked with User properties and Calculated Fields.
• Worked with Workflows to achieve various functionalities like Assign Divisions and Auto Close Past SR’s etc.
• Developed Smart Scripts for customer interaction and questions related to service request model.

Confidential, Irvine, CA

Siebel Analyst/ Production Support

Responsibilities:

• Responsible for setting up, extracting and initializing employees in the Siebel development environment.
• Worked on adding system tables assigning positions, responsibilities, organizations, and employees.
• Administered Siebel Admin Tasks (created LOVs, Employees Data, maintained Positions and Responsibilities.).
• Created workflow policies to invoke the workflow processes.
• Developed Smart Scripts for customer interaction and questions.