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System Analyst /ivr Analyst Resume

Warren, NJ

SUMMARY

  • Over 7 years of experience as a Functional Business Analyst/IVR system analyst in business requirements and functional requirements gathering, analyzing requirements, data analysis, data mapping, business process re - engineering, object-oriented designing, unified modeling language (UML), SDLC methodology (RUP, Agile, SCRUM, Waterfall) and project management in finance and Telecommunication domain.
  • Effectively interacted with CAM and Subject Matter Experts (SME) to gather business requirements across multiple business process areas.
  • Highly Proficient in Requirements Analysis techniques such as User Stories, Use Cases, Prototypes, survey, and Storyboards with a strong ability to facilitate JAD sessions, GAP analysis, ROI analysis, SWOT Analysis, and Impact analysis on existing software.
  • Expert in writing very detailed Functional approach, Use Cases structured Basic scenarios, Alternate Scenario, Exception Scenario, UML Diagram, Process Flow Diagram, Data Flow Diagrams, and Activity Diagram by using MS Visio.
  • Expert in designing User Interfaces call flows and set up business logic to create high fidelity simulations by using IVR tools, Vocab tool, and Activity tool.
  • Expert in creating RTM (Requirement Traceability Matrix) in multiple projects and provide recommendation for meeting gap between BR’s and FR’s.
  • Possess a rooted noledge of PMBOK, BABOK and ability to implore various negotiating strategies to gather resources for project implementation and in-depth data analysis background and Strong experience in coordinating Joint Application Development (JAD) sessions and interviews to converge towards a design acceptable to teh customer and feasible for teh developers.
  • Interacted regularly with development team, Front door, database designer, system administrator and teh senior management to meet teh deadlines of Project milestones.
  • Effective in working with business stakeholders, CAMs, VPs, MDs, Support Managers off-site and on-site, Senior Project Managers, Project Managers, Solution Architects.
  • Worked extensively on Buy-side applications (Private Equity, Currency Hedge Funds, Buy-Side Research, Asset Management), and STP settlement process.
  • Excellent experience in MS Office Suite, MS Project, MS Visio and gathering user requirements and technical documentation.
  • Well-versed in data manipulation and analysis. Write queries and sample/select large data sets from disparate data sources using SQL and other tools.
  • Experienced in working with QA teams and coordinating User Acceptance Testing (UAT), and developed Test Plan, Test cases, tracked results and resolved issues.

TECHNICAL SKILLS

  • Microsoft Office tools (Word
  • PowerPoint
  • Access
  • Excel
  • Outlook
  • Project
  • Visio)
  • Project Management tools (WBS
  • Gantt charts)
  • Jira Agile (Green hopper 6.2). Microsoft Visio 2013
  • Rational Suite (Rose
  • Requisite Pro)
  • Quick Test Pro (QTP
  • HP Application management life cycle (11.0)
  • Oracle
  • Microsoft SQL Server (2005
  • HP Quality Center (10.0)
  • IVR tools. Share point.

PROFESSIONAL EXPERIENCE

Confidential, Warren, NJ

System Analyst /IVR Analyst

Responsibilities:

  • Attended meetings with business sponsors and CAM to understand teh business need.
  • Sent XML response request to identify all API calls between system to system
  • Attended project kickoff meetings and created all functional specification approach.
  • Tracked and maintained project plan items to ensure timely completion of tasks by contacting task owners and escalate to business or development leads if necessary.
  • Designed/managed IVR system flows in MS Visio based on business requirements and reviewed approach with internal team and sponsors to ensure business expectations and commitments were met
  • Attended Tri-weekly meetings with management team to review outstanding issues and track business plan items and used Microsoft SharePoint to update and share project documentation and updated all teh changes into project portfolio to update activity of teh project to front door.
  • Acted as point of contact to assist in issue resolution and determined feasibility of provided business requirements and document IT implementation plan for development and QA teams.
  • Provided support to QA and business teams during system and user acceptance testing phases to ensure functionality of call flow design.
  • Conducted post-project analysis to determine success rate, return on investment, and possible areas of improvement

Confidential

Responsibilities:

  • Synchronized meetings with CAM’s through Microsoft Outlook and Responsible for distribution of executive level status reports and Maintain contact and distribution lists. And communicated with team members and business leaders to develop and understand operational metrics.
  • Worked with business sponsors and teh legal team to reserved and finalize teh verbiage
  • Worked with multi-cultural team to get Spanish translate version of teh verbiage and approved teh verbiage and analyzed customer behavior and conducted activity path analysis created KPI report to understand customer need and updated DNIS Routing tab
  • Created various call analysis reports, activity path analysis reports based on manger’s need using MS excel, Pivot table and PowerPoint and IVR tools such as Web TC, Activity tools, Vocab tools.
  • Reviewed teh functional approach with teh internal team and business sponsors to ensure all changes met teh business needs and customer expectations.
  • Provided support to QA and business teams during system and user acceptance testing phases to ensure functionality of call flow design.

Environment: IVR Tools, Vocab Tools, Activity tools, MS Visio, MS excel, PowerPoint, HP ALM (11.0), SharePoint, Java scripts, Peri, Microsoft project management., Oracle SQL, Teradata, MS TSQL.

Confidential, Princeton, NJ

Business Analyst

Responsibilities:

  • Conducted JAD, brain storming sessions, One-on-One sessions, and web conferences with SMEs and stake holders to gather requirements.
  • Wrote and maintained Business Requirements Documents (BRD) and functional Requirements Documents (FRD) for delivering teh highest quality website.
  • Designs, implements and maintains teh application-specific blueprints, life-cycle plans, and roadmaps.
  • Followed and applied agile methodology in defining problem, gathering requirements, business modeling and communicating with teh technical team for development of teh system and used JIRA to enter all user stories as product backlog items.
  • Interacted with SMEs to enhance understanding of teh Asset management, portfolio management and risk management.
  • Performed current state analysis and created Business Process Design Document (Business Process Model) to document “as is” business process and “to be” business process
  • Created Use Case Diagrams, Activity Diagrams and UI prototypes.
  • Documented User Stories and facilitated Story Point discussions to analyze teh level of effort on project specifications.
  • Facilitated Scrum planning meetings to coordinate between product team, development team and QA team and managing schedules while working with multiple teams.
  • Managed prioritized stories for teh sprint project and maintained backlog items.
  • Conducted demo sessions with management before product release.
  • Created Ticket for developer and QA to fix and test teh bug based on priority.
  • Developed and execute test scripts, and coordinated in different phases of Test effort like Smoke/Sanity Testing, Functional Testing, GUI, Regression Testing and UAT with teh QA team.

Environment: Jira (Green Hopper 6.2), Microsoft Office, Microsoft Visio (2012), Windows XP, Sybase, SQL server, TSQL, Java, html, Confidential ’s own proprietary tools, HP Quick Test Professional (QTP, 11.5).

Confidential, Polaris Pkwy, OH

Business Analyst

Responsibilities:

  • Directly interacted with teh users to determine teh requirements and prepared User Requirements Document (URD) and Functional Requirements Document (FRD).
  • Developed a Traceability Matrix to keep track of teh Requirements, Use Cases and Test Cases and Created and maintained data mapping documents.
  • Performed extensive Gap analysis to determine teh risks and assisted teh PM in budget and resource planning.
  • Utilized RUP methodology to create Process Flow, Use Case Diagrams and Interaction Diagrams
  • Assisted teh development team with design and development of teh application, provided usability metrics collected from user surveys.
  • Facilitated teh weekly meetings with teh review teams to continuously improve teh QA process for teh application development.
  • Used power point presentations for conduction walkthroughs with teh stakeholders.
  • Conducted walkthroughs with teh end users and stakeholders to gather teh modification requests from teh user to upgrade or change teh business specifications for teh product.
  • Resolved bugs with developers and wrote teh software development plan and held meetings with teh developers and forwarded Information and documents to them.
  • Acted as liaison between teh senior management and different teams with effective presentations to achieve best results and Reported status to project management and project owners on a weekly and monthly basis.
  • Managed all phases of teh software testing process, including planning tests, writing test cases, executing tests and tracking defects using Quality Center.
  • Documented best practices in teh project for reusability.
  • Reviewed Test Plan and Test Cases to ensure dat they met teh requirements.

Environment: Microsoft Office suites (Word, PowerPoint, Access, Excel, Outlook, Project, Visio), UML (2.5), Rational Requisite Pro (7.1), Rational Rose (8.0), Microsoft Visio 2010, HP Quick Test Professional (v11.5 &11.52), SQL server, TSQL.

Confidential, Flemington, NJ

Business Data Analyst

Responsibilities:

  • Interacting with teh SMEs and stakeholders to get a better understanding of client business processes and gather business requirements.
  • Conducted walkthroughs with teh different department heads to has a deeper understanding of teh requirements.
  • Interact with Technical team and create Functional Specifications from teh Business Requirement. Whole application was developed using agile methodology.
  • Created both high level use cases and detailed use case specifications to explain teh system’s interaction with teh users and constantly halped development team in understanding teh trading process when teh trade is initiated by equity trader.
  • Developed Use Case Diagrams and created teh data mapping document
  • Wrote SQL statements to extract data from teh tables and conducted data mapping.
  • Created ad-hoc report such as, position by country report, net performance report, project status report and Work with teh architects to arrive at teh right logical data modelling.
  • Assisted Portfolio Manager in Equities, Fixed Income Securities, mutual fund, hedge fund and asset backed securities.
  • Involved in analysis of various types of risks (Credit Risk, Market Risk) which impact teh portfolio management and assisted users with requests for ad-hoc reporting and data analysis.
  • Analyzed system requirements, developed detailed Test plan, Test cases, Test scripts for testing teh functionality, and security testing.
  • Performed risk analysis of teh requirements to identify teh key business risk areas for teh project and prioritized teh application development and testing.
  • Managed prioritized stories for teh sprint project and maintained backlog items.
  • Participated in daily SCRUM work meeting /stand-up meeting and weekly Sprint project progress meetings
  • Performed current state analysis and created Business Process Design Document (Business Process Model) to document “as is” business process and “to be” business process.
  • Participated and contributed in Daily Scrum, Sprint meeting and sprint review meetings.
  • Involved in development of test plans and test case.
  • Developed and executed manual, automated functional, GUI, Regression, UAT test cases using QTP.

Environment: Agile/Scrum (Green Hopper 6.0), Windows, MS project, MS Visio 2009, Microsoft office tool, HP Quick Test Professional (11.0), SQL server 2008, ETL tool (SSRS) Confidential Inc., New York, NY 5/2009 - 1/2010

Business Analyst

Confidential

Responsibilities:

  • Conducted interviews with teh “Traders” by preparing questionnaire regarding property & casualty and getting teh feedback.
  • Analyzed and translated business requirements into system specifications utilizing UML and RUP methodology.
  • Constantly halped development team in understanding teh trading process when teh trade is initiated by different user.
  • Prepared a traceability matrix for tracking teh requirement to software requirement specifications and test cases
  • Accumulated other trader’s requirements from various end through surveys, interviews and JAD sessions and translated them into system requirements.
  • Conducted iterations and communicated results and milestone achievements to teh stakeholders while keeping teh developers closely updated on all documented refinements.
  • Suggested measures and recommendations to improve teh current application performance.
  • Updated and modified progress and resources allocation in MS project for teh team.
  • Created and executed manual test cases and evaluated their results
  • Submitted issues and defects and assigned them to developers
  • Conducted UAT for teh users and also Quality Assurance Testing
  • Provided teh development team with portfolio re-balancing requirements, calculations and assisted teh Testing team
  • Reported progress and maintained project documents, conducted walk-throughs and meetings
  • Facilitated user acceptance testing and test strategies with developers and testers.
  • Involved in development of test plans and test case and conducted UAT tasting.

Environment: MS Office tools, IBM Rational Suite (Rational Requisite Pro, Rational Rose), Microsoft SQL Server 2008, HP quality center (v8.2 & v9.0), Mercury win runner, MS Project 2000, MS Visio 2008.

Confidential

Credit Risk Analyst / Consultant

Responsibilities:

  • Involved analyzing various banking asset management products such as auto loans, home loans, Student loan and recommend approval or denial decisions.
  • Promoted a full range of personal banking products and services and maintained strong customer relationships.
  • Assessed teh credit information of teh customer to determine teh degree of risk involved in extending credit or lending money to customer and commercial applicants.
  • Reviewed teh credit applications and made recommendations based on teh customer’s credit worthiness
  • Conducted SWOT analysis to define credit risk.
  • Prepared and maintained teh worksheets of teh loan applications and disbursed
  • Ensured completion and processing of all necessary documentation by support staff.
  • Escalated teh applications which required Manager Review
  • Followed-up with customers to ensure a high level of customer satisfaction was maintained and lead a team and mentored them to achieve best performance as a team.

Environment: Microsoft Office suites (Word, PowerPoint, Access, Excel, Outlook, Project, Visio), Microsoft SQL server 2005,

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