SUMMARY:

• Well organized, results oriented Information Technology and Management Professional with over 14 years of experience in high - tech industries.
• Adept at overseeing all facets of project lifecycle with expertise in diverse range of technologies within multiple industry settings.
• Demonstrated success managing Networking, Software Design, Quality Assurance, Product Development, and System Administration.
• Proven ability to analyze and build Business Process Management Solutions in a variety of industries and technical environments.
• Outstanding communication skills - focused on building strong client relationships.
• Solid management skills, capable of leading and motivating individuals to maximize levels of productivity, while forming cohesive team environments.
• Expert at developing and implementing best practice based structure.
• Certified Project Management Professional (PMP) and Pega PRPC Senior System Architect (Pega CSSA).
• Graduated Summa Cum Laude in Master of Technology (IT) and awarded with chancellor gold medal for securing the highest CGPA across all graduate programs in the university.
• Possess strong technical and business management skills. Excellent multi-tasker and a key team player with ability to efficiently plan and prioritize projects.
• Managed several IT projects. Hands-on experience handling national and international projects maintaining budgets and timeline.
• Experience in transforming users’ expectations of the system into Business Requirements and subsequently designing the solution.
• Proven ability to rapidly acquire knowledge on new technologies and implement them in software projects.
• Predominantly a self-starter and possess strong analytical thinking and troubleshooting capabilities.
• Developed several call center applications using Pega CPM framework.
• Proficient in Pega implementation life cycle using agile methodologies. The implementation cycle includes modeling of business process, PRPC tool installation, development, testing, and deployment.
• Well versed in creating Business Rule Engine, Business Process Management Application for Pega Rules Process Commander (PRPC).

SKILL:

Technologies Platforms: UNIX (Sun Solaris), DOS, Microsoft Windows operating systems from 95 on, Linux.

Application Servers: WebLogic, WebSphere, Tomcat.

Networking: TCP/IP, VPN, SSH, Networking Products (including Switches, Frame Relay Access Device, Routers (Cisco and Juniper), Juniper CMS/WX/WXC, Microwave Products.

Languages: C/C++, Basic, Java, HTML/DHTML, JavaScript, Java Applet, CSS, PHP, XML, XSL/XSLT/XSD.

Databases: Oracle, MySQL, Ms SQL and Ms Access.

Methodology: OOAD, Agile, PMBOK, Business Process Management (BPM), Business Rule Management (BRM)

Tools: Pega Rules Process Commander v6.x/v5.x/4.x, Software AG Designer 7.1/8.2, Ms Project, Eclipse, Net Beans, Adobe Photoshop, Jasc Paint Shop Pro, Ms Visio, Dream-weaver.

PROFESSIONAL EXPERIENCE:

Confidential, Asurion, VA

Senior Pega System Architect (Consultant) / Team Lead

Responsibilities:

• Lead the Pega development team in an onshore-offshore model.
• Develop call center applications for various clients using Pega CPM framework.
• Development of rules for Validation, database connectivity and work flow process management.
• Design and Implementation of the Customer Information Interface for customer data lookup.
• Extensively use JIRA tool for Project Planning and tracking of deliverables.
• Involve in all Phases of the project development making contributions whenever required.
• Provides technical input during the application design, development and deployment phase as and when required.
• Handle all the defects smoothly found during testing and provide technical information during User Acceptance Testing (UAT).
• Interaction with Business users to understand Use Cases and requirements.
• Created High Level Class structure, Workflows and Rule sets in Pega PRPC.
• Implementation of PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, flows, validation rules etc.
• Created Section, Layouts, New, Perform, Confirm and Review Harness for UI screens.
• Used RDB Method to created Database Connection and Created Web services using Connect SOAP.
• Involved in designing and developing Intents for Interaction Manager.
• Customized Interaction Driver (Pega CPM) according to business needs.
• Coordinated implementation, Integration, UAT and enhancement activities.
• Created Data models, Activities, Access groups and Access Roles.
• Modified out of box reports and created new reports using List view and Summary view rules.
• Coordinated with offshore team and played a key role in understanding the requirements.
• Taking care of Business Ad Hoc Requests to update the Production Data.
• Efficiently handled core production bug fixes, Unit testing and Performance testing using PAL.

Environment: PRPC 6.1, CPM 6.2, WebMethods 7.1/8.2, HTML and XML, JMS, JavaScript, Oracle, Java, CSS.

Confidential, MD

Senior Programmer Analyst / Team Lead

Responsibilities:

• Efficiently lead the Pega development team to achieve all the scheduled milestones on time and budget.
• Responsible for design and development of the HHS’ ERRP (Early Retiree Reinsurance Program) applications work flows using Pega PRPC business process management system during different releases or milestones.
• Divide the scope of the requirements among the developers and help them to meet all the aspect of the requirement in time.
• Developed call center applications using Pega CPM framework.
• Creation of search reports using List view and Summary view rules of PRPC.
• Development of rules for Validation, database connectivity and work flow process management.
• Design and Implementation of the Customer Information Interface for customer data lookup.
• Involved in Data modeling, Business analysis, and Code development using Pega’s rules language, HTML and JavaScript.
• Development of Decision Rules (When condition Rules, Decision Tree Rules, Decision Table Rules and Map Value Rules) and Declarative Rules as per the requirements.
• Worked in EJB, JMS and MQ messaging.
• Involved in Bug Fixing Activities and production support to fulfill the business requirement.
• Extensively involved in almost all Phases of the project development making contributions whenever required.
• Reviewed functional and Enterprise Test Specification.
• Provides technical input during the requirement-gathering phase whenever required.
• Handled all the defects smoothly found during testing and provided support during UAT.
• Responsible for the code deployment to testing (QUA) and production environment.

Environment: PRPC 5.5, CPM 6.1, HTML and XML, EJB, MQ, Hermes queue monitoring, JavaScript, Oracle, Java, CSS.

Confidential, MD

Programmer Analyst / Pega System Architect

Responsibilities:

• Responsible for design and development of the HHS’ ERRP (Early Retiree Reinsurance Program) applications work flows using Pega PRPC business process management system during different releases or milestones.
• Developed call center applications using Pega CPM framework.
• Implementation of Decision tables, Decision Maps and Declarative expressions.
• Creation of search reports using List view and Summary view rules of PRPC.
• Development of rules for Validation, database connectivity and work flow process management.
• Design and Implementation of the Customer Information Interface for customer data lookup.
• Involved in Data modeling, Business analysis, and Code development using Pega PRPC, HTML and JavaScript.
• Development of Decision Rules (When condition Rules, Decision Tree Rules, Decision Table Rules and Map Value Rules) and Declarative Rules as per the requirements.
• Worked in EJB, JMS and MQ messaging.
• Extensively used MS Project for Project Planning and tracking of deliverables.
• Involved in Bug Fixing Activities and production support to fulfill the business requirement.
• Extensively involved in almost all Phases of the project development making contributions whenever required.
• Reviewed functional and Enterprise Test Specification.
• Provides technical input during the requirement-gathering phase whenever required.
• Handled all the defects smoothly found during testing and provide technical information during UAT.
• Responsible for the code deployment to testing (QUA) and production environment.

Environment: PRPC 5.5, CPM 6.1, HTML and XML, EJB, MQ, Hermes queue monitoring, JavaScript, Oracle, Java, CSS.

Confidential, CA

Chief Manager / Senior Engineer

Responsibilities:

• Demonstrated effective leadership and encouraged team concepts. Provided leadership for the program teams ensuring that cross-functional teams are built and managed for the delivery of each business opportunity.
• Created and maintained project schedule and database documentation, and acted as liaison between all departments.
• Supervised the implementation of all data transformation and storage requirements for Member Services, Billing, Revenue Reporting, Partner Settlement, Marketing Product, and International subject areas.
• Facilitated User Acceptance Testing, ensuring that all errors were tracked and reported to development and management teams. Actively involved in unit testing and Functional testing.
• Track record of innovation includes management and design of pilot projects integrating new technologies including distributed file systems, Linux and database applications. Responsible for quick response times for the given use cases.
• Responsible for system administration and technical support; supervised the implementation of VSAT hub setup.
• Analyzed and architected workflow - business process, technical design "as-is" and "to-be", estimation, design, implementation, and refactoring.
• Managed product support for satellite communication products of the company. Assisted in designing the complete solution with the integration of various technologies and connectivity to improve the quality of service.
• Developed and implemented the escalation procedures for troubleshooting the problems within the technical departments and routine maintenance functions in a dynamic environment. Achieved a thorough working knowledge of STM's products and services.
• Handled both national and international projects successfully.
• Extensively used MS Project for Project Planning and tracking of deliverables.

Environment: Java, Servlets, JSP, JDBC, Tomcat, Oracle8i, PLSQL, HTML, XML, XSL, XSLT, Java Script, PHP, CSS.

Confidential

Teaching Assistant / Lecturer

Responsibilities:

• Provided assistance to the head of Computer Science and Engineering department and handled various academic projects.
• Conducted lectures on “C/C++” and "Design and Analysis of Algorithms" in the Department of Computer Science and Engineering.
• Handled different academic projects for various Engineering students’ groups using “Java” and “C++”.

Confidential

Technical Engineer / Project Manager

Responsibilities:

• Managed several projects that include ISP setups, sever installations and configurations, software development, and networking from initiation to closing.
• Fully responsible for design and development of the module according to the requirements and customers interactions.
• Designed and developed user interfaces to internet/intranet applications by setting expectations and features priorities throughout development life cycle; determining design methodologies and tool sets; completing programming using languages and software products; designing and conducting tests.
• Successfully carried out server administration with installation, commissioning and testing of the DNS, Mail Servers, Web Servers, etc.
• Handled the Installation, configuration and support of microwave connectivity (Point-to-Point and Point to Multipoint) including configurations of routers and switches for the Internet and Intranets applications.
• Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Environment: Java Script, PHP, MySQL, HTML, XML, XSL, XSLT, CSS.