SUMMARY

• Around 8 years of overall professional Software Development Experience with strong Object Oriented Analysis, designing and programming technical skills including 4+ years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as developer and administrator.
• Experience in teh complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing, Deployment and Maintenance.
• Extensive experience in transforming business requirements into functional specifications; focused on workflow analysis and design, business process reengineering, user interface design and process flow modeling.
• Proficiency in SFDCAdministrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions and Process Builder.
• Experience in SFDC development using Apex classes and Triggers (Apex Triggers, Apex Scheduler and Batch Apex), Visual Force, Force.comIDE, SOQL, SOSL.
• Hands - on experience with development tools like Force.com IDE, Force.com Explorer and Data Loader.
• Key player in migrations and deployment of code from one environment to other using Force.com IDE deployment wizard.
• Extensive experience in designing validation rules, custom objects, custom fields, role based page layouts, workflow alerts & actions, pick lists, approval processes, record types, custom tabs, report extractions to various formats, and email generation according to application requirements.
• Sound understanding of SOQL and SOSL for Querying and Searching Data for Force.com platform.
• Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on teh need in teh organization.
• Skilled in Sales cloud, Service cloud, Marketing cloud, Custom cloud and AppExchange applications.
• Proficient in implementing business flows using teh Declarative framework via Workflow Rules and Approval Processes.
• Adept in sales analysis, marketing & customer support business processes used by Salesforce.com customers and recommendations to customers for improving their processes using Salesforce.com
• Expertise in performing data migration from legacy system to Salesforce.
• Good working experience in various capacities such as Salesforce developer, SalesforceAdministrator, Force.com developer and business analyst and involved in various phases of entire project from requirement gathering, architecture development and implementation and training teh end users.
• Good understanding with Client/Server architecture, Object-Oriented design techniques and web application design under Model View Controller (MVC) and Service Oriented Architecture (SOA).
• Experienced in web technologies like HTML5,HTML, XML, CSS, JSP, JavaScript, WSDL,REST and SOAP.
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata and SOAP.
• Proficient inData Migrationfrom Traditional Applications to Salesforce UsingData LoaderUtility andInformaticaOn Demand.
• Executed various levels of Unit, Integration, Regression and User Acceptance (UAT) using test cases to prove dat system conform to specifications of business and quality requirements.
• Experience in Implementing and executing System Logs and Debug Logs.
• Good experience in Agile/Scrum Environment.
• Self-starter who is proactive and quick learner with perseverance, strong work ethics and a never ending zeal to be teh best.
• Team player with excellent interpersonal and communicational skills, ability to learn and adapt to new technologies and experience in successfully implementing new technologies in teh projects.

TECHNICAL SKILLS

CRM Package: Salesforce.com

SalesForce.com: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Migration tool, Force.com Connector, Web Services API,Force.com Eclipse IDE Plug-in

ETL/Integration Tools: Force.com, Data loader, Force.com Workbench

Languages: C, XML, UMLAgile, N-tier Architecture Java, J2EE, Servlets, Apex, Visual Force, SOQL.

Database: Microsoft SQL Server 2008, MS Access, Oracle 8i/9i/ 10g/ 11g, MySQL.

Web: HTML, XML, JavaScript, CSS, SOAP API, REST API.

Platforms: Windows 98/2000/XP/2003/2007, Windows Server 2003/2008.

Tools: Eclipse IDE, MS-Visio, MS-Project 2000.

PROFESSIONAL EXPERIENCE

Confidential, South San Francisco, CA

Salesforce Developer/Admin

Responsibilities:

• Experience in mapping of business requirements into variousSalesforcemodules through configuration and customization.Played teh role ofSalesforce.com Administrator, Analyst, and Developer.
• Providing Business solutions and technical development strategies using custom controllers, APEX Classes, Visual Force Pages and APEX triggers.
• Experience with projects using Agile/SCRUM methodology and DevOps framework.
• Developed and designed business processes using Workflow rules, Validation rules, approval process,Custom Objects, Custom Settings, Labels, Record types, Custom Tabs, Time-Dependent Workflow Actions including Field updates and email alerts.
• Worked on variousSalesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Campaigns, Report Types, Reports and Dashboards.
• Developed page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Created User Roles based on Organization role hierarchy, Profiles, Permission sets and implemented Record-Level and Field-Level security and configured teh sharing settings for theB2B, B2C Salesforce.com platform.
• Extensively used SOQL & SOSL for data manipulation needs of teh application using platform database objects.
• Developed Issue Tracking capability using teh Support Request custom feature for business users to log teh platform level production issues for root cause analysis.
• Experience in deploying components though Eclipse and Inbound/ Outbound Change Sets.
• Developed Apex Trigger to enable proper routing of cases to teh case team members by case management automation.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks creating and maintaining user profiles and privileges.
• Developed email-to-case functionality for efficiently resolve customer inquiries via email and to capture email inquiries in teh Marketing Cloud for Issue tracking mechanism.
• Responsible for performing administrative functions inSalesforce.com CRM such as create/modify pick lists, dependent pick lists, lookups, master detail relationships, field validation and formula fields to teh custom objects.
• Developed various Custom Reports, Dashboards and deployed them for different business user levels. Provided training to internal business users to use application and develop their own custom reports and dashboards.
• Implemented teh requirements onSalesforce.com using Eclipse Force.com IDE Plug-in.
• Used teh sandbox for development, testing and code migration to Production.

Environment: Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Visual Force Pages & Components, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, Data Loader, Workbench, Agile, Scrum.

Confidential, Phoenix, AZ

Salesforce Developer/Admin

Responsibilities:

• Interacted with various business team members to gather requirements and documented teh same.
• Worked on advanced workflow rules & Approval processes
• Prepared BRD's implementing ER Diagrams, Mock Screenshots, Algorithms in teh document as per teh requirements
• Customized application to extendSalesforce functionality and wrote Apex Classes to provide functionality to teh Visualforce pages.
• Designed Test Scenarios and Expected results for teh Use Cases and documented them
• Implemented mass data loads and pre-deployment testing
• Designed and developed Apex Classes, Controllers, extensions and Apex Triggers for various functional needs in teh application.
• Created triggers to enforce teh constraints on teh fields.
• Created scheduled class for batch jobs.
• Created auto assignment rules using teh workflow process to route tasks
• Created Custom Email Templates as part of sending Alerts to users based on teh business requirement.
• Created Visual Force pages and components to render data from associated controllers as needed
• Used SOAP API's to create, retrieve, update or delete teh records on teh objects.
• Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed,Knowledge Base and Entitlements
• Created Object and Field level security to hide teh critical information on teh profile users.
• Created Test Classeswith 90% code coverage.
• Standard and custom controllers were used to handle queries
• Customized page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages
• Worked on Regression tests based on fixes and new enhancements
• Used teh Change Sets to deploy code between teh Sandbox and Production environments for final implementations and prepared Deployment documents

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL, SOAP, Sandbox, Eclipse IDE Plug-in, Windows 7.

Confidential, New York

Salesforce Developer/Admin

Responsibilities:

• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on teh objects and tabs, Components and Custom links.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Interacted with various business team members to gather teh requirements and documented teh requirements.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to teh customers.
• Performed detailed analysis of business and technical requirements and developed teh Apex classes using other Platform based technologies like Visual Force, Force.com IDE.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Participated in teh training sessions provided by teh Sales force team and support end users
• Developed Visual force Pages to include extra functionality and wrote Apex Classes to provide functionality to teh visual pages.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in

Confidential

Salesforce Administrator

Responsibilities:

• Worked as enhancement team member and performed teh roles ofSalesforce.com Administrator in teh organization.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Used it to read, extract, and load data from comma separated values (CSV) files.
• Imported accounts and contacts data through Import Wizard.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage teh Workflow & Approvals.
• Customizing Company Profile, Security Controls and Communication Templates of teh organization as per teh organization requirements.
• Creating Junction Objects and displaying formula fields to view teh data of either teh objects or developing Reports.
• Complete Security Settings testing and deployed metadata along with teh records.
• On teh basis of Response teh custom object, creating Reports and Dashboards to view teh business analysis and its impacts.
• Created custom Reports based on business need and associated them to Dashboard.
• Involved in teh maintenance of teh previous versions of teh product by addressing bugs and client issues.

Environment: Custom objects, Formula Fields, Validation Rules, Approval Process, Workflows and Data Loader.

Confidential

Java Developer

Responsibilities:

• Involved in various stages of teh SDLC using Waterfall development process.
• Object Oriented Analysis and Design using UML including development of class diagrams, Sequence diagrams, and State diagrams and implemented these diagrams in Microsoft Visio.
• Developed teh view pages using HTML, DHTML, CSS, JavaScript for client side development and validations.
• Responsible for developing teh Registration modules of teh wholesale application.
• Utilize teh various J2EE Design patterns to develop teh Business modules based on teh required functionality.
• Responsible for developing teh application level flow by utilizing Java, JSP and Struts.
• Used Java Script front end Validations.
• Develop Session beans and entity Beans representing business logic abstractions.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.

Environment: Java, JSP, HTML, SQL, JavaScript, CSS, and Web Sphere.

Confidential

System Administrator

Responsibilities:

• Support LANs, WANs, network segments, Internet, and intranet systems.
• Maintain system efficiency.
• Ensure design of system allows all components to work properly together.
• Troubleshoot problems reported by users.
• Make recommendations for future upgrades.
• Maintain network and system security.
• Monitor networks to ensure security and availability to specific users.
• Evaluate and modify system's performance.
• Identify user needs.
• Maintain integrity of teh network, server deployment, and security.
• Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
• Perform network address assignment.
• Assign configuration of authentication and authorization of directory services.
• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smart phones, software deployment, security updates and patches.