PROFESSIONAL SUMMARY:

• 7+ years of IT experience in application design, customization, development, support which includes 4+ years of experience in SalesForce.com CRM platform as Developer and Administrator and 3 years of experience as Java Developer and expertise in J2EE and Client Server technologies.
• Experienced IT professional good noledge of Salesforce.com CRM platform and technologies.
• Experience in setup, Configuration, Customization and Support of Salesforce.com CRM and related applications.
• Experience in designing and developing Confidential .com based Apps / Products using Apex, Visual Confidential Pages, Confidential .com IDE, Data Loader, Apex Explorer and Salesforce.com Sandbox environments.
• Expert in writing Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application.
• Easy - to-understand, prioritized views of your hottest, most engaged prospects and accounts through Eloqua.
• Customizable alerts and buy signals that enable Sales to keep tabs on their most important
• Intuitive, graphical summaries of prospects’ online activity and behavior through Eloqua.
• Experience in creating the Validation Rules, Approval Process and workflows for automated lead routing, lead escalation and email alerts.
• Extensive work experience using Confidential .com Web services API for implementing web services in the application for access to data from different users.
• Administration, Configuration, Implementation experience on Salesforce.com CRM.
• Good command over Confidential .COM WEB SERVICES.
• Experience in implementation using Apex Language, JavaScript, Classes, Controllers, extensions & Triggers, Web Services, Visual Confidential pages, Cast iron, Components, Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards.
• Experience in front-end development using HTML, Java Script, CSS and AJAX Tools.
• Experience wif SQL Server, Oracle, and MySQL databases.
• Implementation & Integration experience on Salesforce.com using Apex Language Web Services, Visual Confidential Pages, Components, Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots and Dashboards.
• Experience working wif Confidential .com IDE for development and deployment.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Confidential Pages, Snapshots, Dashboards.
• Experience in Apex Classes, Controllers & Triggers considering governor limits and various other components as per the client and application requirements.
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects.
• Experience in creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
• Experience in installing, evaluating the AppExchange application under the salesforce.com platform.
• Experience in capturing, analyzing and documenting requirements (Use Cases) for SalesForce.com implementations.
• Experience wif Customer Support (Service Cloud).
• Experience in creating Approval Process.
• Experience in all phases of Software Development Life Cycle (SDLC) and Agile SDLC.
• Working noledge in handling cross browser compatibility issues.
• Responsible for developing Training videos and Documentation and training the end users for the new process in SFDC.
• Assist Quality Assurance engineers in the issue identification, isolation, and remediation issues during formal QA cycles.

TECHNICAL SKILLS:

SF Technologies: Apex Triggers, Apex Classes, SOQL, SOSL, Visual Confidential Pages, S-Controls, Apex

Languages: JAVA, J2EE, Apex, C, SQL, HTML

Web Technologies: HTML, CSS, AJAX, Java script.

Web Services: SOAP, Cast Iron, WSDL, XML

Databases: Oracle, Microsoft SQL Server, SQL & PL/SQL.

Operating Systems: Windows XP, Windows Vista, NT, 2000, 2003.

Project Management: Waterfall, Rational Unified Process (RUP), Agile, SCRUM.

PROFESSIONAL EXPERIENCE:

Confidential, Sunnyvale, CA

Salesforce Administrator/Analyst.

Responsibilities:

• Involved in Business requirement meetings like gathering information for IT team and also analyzing the information provided by Business.
• Interfaced wif Business user to update the business requirement document as well as testing document.
• Analyzed the existing process to build an Architectural Design for Real Time Process.
• Developed Technical Design Document after analyzing the different scenarios.
• Mainly worked wif Lead Management in SFDC.
• Expert in Salesforce Sales and Service cloud implementation.
• Created page layouts, organized fields and other components on a record detail and edit pages.
• Developed Apex Classes, Apex Triggers and Validation rules for Leads.
• Integrating the application wif SOAP Web services and also Informatica Web services.
• Worked on Email handling requirements for assigning the leads to Agents.
• Used Dashboards and reports to show the performance of the offices and also time taken to assign Leads.
• Been a part of Unit testing and guided my offshore Developers.
• Involved in the entire SDLC using agile methodologies.
• Developed custom objects and custom tabs for various modules of applications.
• Extended standard native Confidential .com functionality using Visual Confidential, Apex, AJAX, JQuery and Web services.
• Written numerous SOQL and SOSL queries using Confidential .com explorer.
• Prepared various test cases to test the functionality of the code in accordance to the governor’s limits.

Environment: Salesforce Enterprise Edition, S-controls, Apex, Visual Confidential (Pages, Component & Controllers), Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Escalation rules, Security controls, Email Services, Sandbox data loading, chatter, Confidential .com Eclipse plug in, Eclipse, Unit testing, Import Wizard.

Confidential, Newyork, NY

Salesforce.com Administrator

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Designed, developed and deployed Apex Classes and Test classes, Controller Classes and Apex Triggers, validation rules for various functional needs in the application.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Developed Apex triggers, Apex classes and test classes working around the governor limits.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, and Renewal Forecasting.
• SOQL queries to fetch the data from Workbench and Explorer.
• In Administrative function, created profiles and implemented Object level, field-level and record-level security.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and Triggers.
• Integrate of Application wif Salesforce.com wif using SOAP web services API and WebSphere Cast iron.
• Created email templates and inbound emails using Visual Confidential for the clients and customers.
• Used Dashboards to keep in track the percentage of sales.

Environment:Saleforce.com platform, Apex, Visual Confidential, Controller extensions, Data Loader, HTML, Workflow & Approvals, Reports, Cases, Custom Objects, Custom Tabs, Email Services, Security Controls, Cast Iron, SOAP, Sandbox data loading, Windows XP, Eclipse IDE Plug-in, Sandbox, Test Classes.

Confidential, Costa Mesa, CA

Salesforce.com Administrator

Responsibilities:

• Involved in gathering requirements from business and work wif developers and administrators to convey details properly to assure clear understanding and accurate requirement documents.
• Intensely conducted meetings wif business and technology groups at both organizations.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked wif configuration and also Security aspects of Salesforce.
• Worked wif various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
• Identifying the need of third party tools, required number of licenses and users.
• Developed various Custom Objects, Tabs, Components and Visual Confidential Pages and Controllers.
• Developed and configured various Custom Reports and Report Folders for different user profiles.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using salesforce.com platform.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Created and used Email templates in HTML and Visual Confidential .
• Data migration from legacy system to Salesforce using Data Loader and CSV files.
• Used Data migration tools and de-duplication.
• Working wif products, proposals, Quotes.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Designed Apex Before Insert, Before Update, After Insert and After Update Triggers.
• Data migration from legacy system to Salesforce using Data Loader and CSV files.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Confidential .com Explorer.
• Integrating Oracle Application wif Salesforce.com wif using metadata API.
• Interacted wif the Salesforce.com premium tech support team on a regular basis.
• Worked wif Chatter which helps the users to communicate wif the organization easily and quickly.

Environment: Saleforce.com platform, Apex, Visual Confidential (Pages, Component & Controllers), Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Escalation rules, Security controls, Email Services, Security Controls, Sandbox data loading, chatter, Informatica On demand, Eclipse, Import Wizard.

Confidential, Chicago, IL

SalesForce.com Administrator

Responsibilities:

• Worked as SFDC Developer/Consultant for development projects as required and Acted as the liaison to resolve issues between business requirements, Business Process Model (BPM) and technical design limitations.
• Review and understand the business requirements as documented through Business Process Model (BPM), Use Cases Model and non-Functional Specifications. Work wif Business Analysts and end user to determine screen layouts for a new web application.
• Implemented Web-to-Case, Email-to-Case functionalities to provide a better customer support to the customers.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards, Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Confidential Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard and scheduling tools to automate bulk data loading.
• Involved wif Salesforce.com Premier Support and handled the support cases wif the help Salesforce.com support.
• Developed S-controls to manage sales plan call sheets wifin Salesforce, capturing prep data and call activity.
• Developed various Custom Reports and deployed them for different business user levels.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Supported the data migration activities for migrating the data from various business centers and business center users wif the support of Saleforce.com.
• Administrated and monitored the company’s Salesforce CRM application.

Environment:Saleforce.com platform, Apex, Visual Confidential Pages, Apex Explorer, Quotes, Data Loader, Workflow & Approvals, Web to case, Email to case, Reports, Tags, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, HTML, Time based triggers, Workflows and Validation rule, SOQL, SOSL.

Confidential

Java Developer

Environment: Servlets 2.2, JSP 1.1, XML, HTML, JavaScript, Clear Quest and Windows NT.

Responsibilities:

• Part of the technical team in the development of Model View Controller (MVC) Model architecture to handle configuration, database connectivity, and template management allowing the developer to focus on application-specific business logic.
• Created a Reporting tool using JSP and Servlets that calculates the amount of state and federal taxes.
• Involved in the development of a web autantication module using Java Servlets, JSP to autanticate a user based on a dynamically created token by a web autantication software
• Handle Session Time-outs wif HTTPSessionListener interface.
• Performed XML parsing using DOM parser.
• Tracked software errors wif Clear Quest and coordinated wif help desk staff in resolving bug.
• Maintained version control using CVS.

Environment: J2EE 1.3, JSP 1.2, Servlets 2.3, EJB 2.0, Struts 1.1, JNDI 1.2, JDBC 2.1, Oracle 8i, UML, DAO, JMS, XML, Weblogic 7.0, MVC Design Pattern, Eclipse 2.1, Log4j and Junit.