PROFESSIONAL SUMMARY:

• 8 years of overall professional Experience in application software design, development, Testing, and implementation.
• Over 5+ years of extensive experience in Confidential .com CRM and Force.com platform as developer and administrator.
• Good Experience in developing applications using JAVA, XML, JAVASCRIPT, HTML, Web services.
• Experience in Database Design, writing stored procedures, functions, triggers with Oracle and MS - SQL, My SQL Server.
• Experienced IT professional good noledge of Confidential .com CRM platform and technologies.
• Experience in setup, Configuration, Customization and Support of Confidential .com CRM and related applications.
• Experience in designing and developing Force.com based Apps / Products using Apex, Visual force Pages, Force.com IDE, Data Loader, Apex Explorer and Confidential .com Sandbox environments.
• Expert in writing Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application.
• Experience in creating the Validation Rules, Approval Process and workflows for automated lead routing, lead escalation and email alerts.
• Extensive work experience using Force.com Web services API for implementing web services in the application for access to data from different users.
• Administration, Configuration, Implementation experience on Confidential .com CRM.
• Good command over FORCE.COM WEB SERVICES.
• Experience in implementation using Apex Language, JavaScript, Classes, Controllers, extensions & Triggers, Web Services, Visual force pages, Cast iron, Components, Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards.
• Experience in front-end development using HTML, Java Script, CSS and AJAX Tools.
• Experience with SQL Server, Oracle, and MySQL databases.
• Implementation & Integration experience on Confidential .com using Apex Language Web Services, Visual Force Pages, Components, Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots and Dashboards.
• Experience working with Force.com IDE for development and deployment.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards.
• Experience in Apex Classes, Controllers & Triggers considering governor limits and various other components as per the client and application requirements.
• Experience in realizing the business requirements to design on Confidential .com platform by designing the required entities like custom objects.
• Experience in creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
• Experience in installing, evaluating the AppExchange application under the Confidential .com platform.
• Experience in capturing, analyzing and documenting requirements (Use Cases) for Confidential .com implementations.
• Experience with Customer Support (Service Cloud).
• Experience in creating Approval Process.
• Experience in all phases of Software Development Life Cycle (SDLC) and Agile SDLC.
• Working noledge in handling cross browser compatibility issues.
• Responsible for developing Training videos and Documentation and training the end users for the new process in SFDC.

TECHNICAL SKILLS:

CRM Tools: Confidential .com

Confidential Technologies: Apex Custom Controllers and Extension, Apex triggers, S-controls, SOQL, SOSL, Ajax Toolkit, Packaging and migrations, Force.com IDE (Eclipse)

Confidential API Tools: Eclipse, Force.com Explorer, Offline Edition, App Exchange Data Loader

Visual force: Custom Visual force pages

Languages & Framework: C, C++, Java, Apex, JDK, Struts, Servlets,JSP, JDBC, JUnit, PL/SQL, XML, Ajax

Databases: MS Access, Oracle 9i,10G, DB2,SQL Server 2005/2008/R2/2010/2012, MySQL

Operating Systems: Windows NT/2000/ XP Pro/ Vista/7/8, Windows Server 2000/2003/2008/2012/2012 R2

Java Technologies: Java, Servlets, JSP

Web Technologies: JavaScript, HTML, HTTP, Servlets, XML, CSS, SOAP, WSDL.

Others: MS Office Suite, MS Visio, MS Project

PROFESSIONAL EXPERIENCE:

Confidential, Eagan,MN

Confidential Admin/Developer

Responsibilities:

• Involved in Business requirement meetings like gathering information for IT team and also analyzing the information provided by Business.
• Maintained multiple user roles, security, profiles, workflow rules, etc.
• Interfaced with Business user to update the business requirement document as well as testing document.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Work on Assigned Jira’s and Deliver on Time to QA Team.
• Review Test Cases with QA Team and Smoke Test Plan During Implementation Night.
• Refreshing Lower Environments once Quarterly Release is implemented.
• Work with IBM Middle Ware Team to Update Org Id for Lower Environments for SSO.
• Work with IT Security to see Application Role/ Business Role was properly assigned to Users in Confidential Role and Profile Combination from Service Now.
• Work on Incidents dat are assigned to Contact Center.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the Case statistics.
• Created and deployed Several Reports using Confidential .com platform.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Created page layouts, organized fields and other components on a record detail and edit pages.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Analyzed the existing process to build an Architectural Design for Real Time Process.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, S-Controls, Dashboards, Reports, Production environment, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse, IDE Plug-in

Confidential, Sunnyvale, CA

Confidential Developer

Responsibilities:

• Performed the role of Confidential .com Developer and Administrator in the organization.
• Worked with various Confidential .com objects like Accounts, Contacts, Leads, Opportunities, Reports and Custom Objects.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Stored procedures and triggers are created for high performance.
• Implemented the requirements on Confidential .com platform and Force.com IDE Plug-in using Eclipse and also Apex Classes, Apex Language Apex Triggers.
• Created and used Email templates in HTML, Custom (without using Letterhead), Text and Visual force.
• Interacted with the Confidential .com premium tech support team on a regular basis.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Confidential .com, checking for the correctness of the data.
• Involved in Business requirement meetings like gathering information for IT team and also analyzing the information provided by Business users.
• Interfaced with Business user to update the business requirement document as well as testing document.
• Developed Technical Design Document after analyzing the different scenarios.
• Created page layouts, organized fields and other components on a record detail and edit pages.
• Developed Apex Classes, Apex Triggers and Validation rules.
• Used Dashboards and reports to show the performance of the offices and also time taken to assign Leads.
• Implemented new enhancements including creation of custom objects, workflows, email alerts and templates
• Developed and maintain visual force, Force.com pages and integration to other third party solutions
• Maintained multiple user roles, security, profiles, workflow rules, etc.
• Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally
• Having solid business analysis and good inter-personal skills

Environment: Confidential Enterprise Edition, S-controls, Apex, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Escalation rules, Security controls, Email Services, Sandbox data loading, chatter, Force.com Eclipse plug in, Eclipse, Unit testing, Import Wizard.

Confidential, Newyork, NY

Confidential .com Administrator

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Designed, developed and deployed Apex Classes and Test classes, Controller Classes and Apex Triggers, validation rules for various functional needs in the application.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Developed Apex triggers, Apex classes and test classes working around the governor limits.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, and Renewal Forecasting.
• SOQL queries to fetch the data from Workbench and Explorer.
• In Administrative function, created profiles and implemented Object level, field-level and record-level security.
• Provided support ongoing Confidential .com maintenance and administration services including periodic data cleansing, custom objects, workflow and Triggers.
• Integrate of Application with Confidential .com with using SOAP web services API and WebSphere Cast iron.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Used Dashboards to keep in track the percentage of sales.

Environment:Saleforce.com platform, Apex, Visual Force, Controller extensions, Data Loader, HTML, Workflow & Approvals, Reports, Cases, Custom Objects, Custom Tabs, Email Services, Security Controls, Cast Iron, SOAP, Sandbox data loading, Windows XP, Eclipse IDE Plug-in, Sandbox, Test Classes.

Confidential, Costa Mesa, CA

Confidential .com Developer

Responsibilities:

• Involved in gathering requirements from business and work with developers and administrators to convey details properly to assure clear understanding and accurate requirement documents.
• Intensely conducted meetings with business and technology groups at both organizations.
• Involved in Confidential .com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with configuration and also Security aspects of Confidential .
• Worked with various Confidential .com objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
• Identifying the need of third party tools, required number of licenses and users.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Developed and configured various Custom Reports and Report Folders for different user profiles.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using Confidential .com platform.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Created and used Email templates in HTML and Visual force.
• Data migration from legacy system to Confidential using Data Loader and CSV files.
• Used Data migration tools and de-duplication.
• Working with products, proposals, Quotes.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Designed Apex Before Insert, Before Update, After Insert and After Update Triggers.
• Data migration from legacy system to Confidential using Data Loader and CSV files.
• Involved in querying Confidential tables using SOQL & SOSL queries using Force.com Explorer.
• Integrating Oracle Application with Confidential .com with using metadata API.
• Interacted with the Confidential .com premium tech support team on a regular basis.
• Worked with Chatter which helps the users to communicate with the organization easily and quickly.

Environment: Saleforce.com platform, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Escalation rules, Security controls, Email Services, Security Controls, Sandbox data loading, chatter, Informatica On demand, Eclipse, Import Wizard.

Confidential, Chicago, IL

Confidential .com Administrator

Responsibilities:

• Worked as SFDC Developer/Consultant for development projects as required and Acted as the liaison to resolve issues between business requirements, Business Process Model (BPM) and technical design limitations.
• Review and understand the business requirements as documented through Business Process Model (BPM), Use Cases Model and non-Functional Specifications. Work with Business Analysts and end user to determine screen layouts for a new web application.
• Implemented Web-to-Case, Email-to-Case functionalities to provide a better customer support to the customers.
• Worked on various Confidential .com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards, Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard and scheduling tools to automate bulk data loading.
• Involved with Confidential .com Premier Support and handled the support cases with the help Confidential .com support.
• Developed S-controls to manage sales plan call sheets within Confidential, capturing prep data and call activity.
• Developed various Custom Reports and deployed them for different business user levels.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
• Administrated and monitored the company’s Confidential CRM application.

Environment:Saleforce.com platform, Apex, Visual Force Pages, Apex Explorer, Quotes, Data Loader, Workflow & Approvals, Web to case, Email to case, Reports, Tags, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, HTML, Time based triggers, Workflows and Validation rule, SOQL, SOSL.

Confidential

Java Developer

Environment: Servlets 2.2, JSP 1.1, XML, HTML, JavaScript, Clear Quest and Windows NT.

Responsibilities:

• Part of the technical team in the development of Model View Controller (MVC) Model architecture to handle configuration, database connectivity, and template management allowing the developer to focus on application-specific business logic.
• Created a Reporting tool using JSP and Servlets dat calculates the amount of state and federal taxes.
• Involved in the development of a web authentication module using Java Servlets, JSP to authenticate a user based on a dynamically created token by a web authentication software
• Handle Session Time-outs with HTTPSessionListener interface.
• Performed XML parsing using DOM parser.
• Tracked software errors with Clear Quest and coordinated with help desk staff in resolving bug.
• Maintained version control using CVS.

Environment: J2EE 1.3, JSP 1.2, Servlets 2.3, EJB 2.0, Struts 1.1, JNDI 1.2, JDBC 2.1, Oracle 8i, UML, DAO, JMS, XML, Weblogic 7.0, MVC Design Pattern, Eclipse 2.1, Log4j and Junit.