PROFESSIONAL SUMMARY:

• Over 7+ years of experience with Salesforce CRM Admin and Developer.
• Worked closely with Business Users to enable business processes using SFDC
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Chatter & App - exchange applications.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events
• Extensive experience in data migration and integration using Data Loader
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, Case Management
• Data Integration using IBM-Cast Iron.
• Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.
• Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Experience in migrating data from legacy systems to Salesforce using Apex Data Loader.
• Hands on experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Apex Web Service, Visualforce Pages, Visualforce Components & Controllers
• Configured and maintained user security permissions in compliance with organizational needs
• Proficiency in Object Oriented Languages like C++, Java, J2EE, JDBC and other Java technologies
• Proficient in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP
• Experience in databases such as SQL Server, Oracle and MySQL
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

Salesforce.com: Sales force DEV 401 certification, Apex, visual force, SOQL, SOSL, Email template, formula, Validation rules, apex trigger, workflow and approvals, App exchange, Eclipse, force.com IDE, Apex data loader, web services.

Java Tools & Technologies: Java/J2EE, Spring DI, JSP, JSF, Servlets, JS, AJAX, ACORD Web Services, Web Services (Axis 1.2), XML Beans, XPath, iBatis, Eclipse IDE, SOAP UI.

Middle Ware Technologies: Websphere MQ, Websphere Application Server (v 6.0) ND, Tomcat, JBoss.

Web technologies: JavaScript, XML, HTML, CSS, XHTML, Database, My SQL.

Operating system: Windows 2007/05/03/xp/00/nt/98/95, UNIX, Linux.

PROFESSIONAL EXPERIENCE:

Confidential, Wichita, KS

Salesforce Developer

Responsibilities:

• Duties included design, development, integration and administration of salesforce.com applications.
• Gathered user requirements and involved in application design discussions and documentation.
• Developed custom objects, profiles, sharing rules, roles and integration using web services, as needed by the business.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Implemented Classes and Interfaces.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Responsible for designing system/Unit/UAT test cases.
• Involved in creatingmacrosto meet the requirements,data dictionariesand maintained metadatafor each model
• With help of Informatica integrated Salesforce with MS SQL Database (In house BI Data warehouse) developed and implemented scheduled jobs for both batch and real-time Salesforce integration scenarios.
• UsedApex Data Loader for migrating records to Salesforce.
• Involved in data migration to Sand-box and production.
• Used sandbox mode for testing and migrated the code to the production instance in iterations.
• Involved in administrative activities like periodic data cleansing, security setup and workflow update.
• Worked inAgile project model and involved in documenting IT Stories and scoping sprints.
• Used Visualforce in development mode to change the behavior and appearance of Visualforce components.
• Implemented Visualforce Templates and Placeholders to encapsulate page elements to be reused across several Visualforce pages.
• Accustomed Picklists, Dependent Picklists, and Record Types to enforce data quality.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Worked on Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, Email Services, HTML,, Reports, Dashboards and Informatica JavaScript, Eclipse IDE Plug-in, Data Loader.

Confidential, St Louis, MO

Salesforce Developer

Responsibilities:

• Responsible for gathering requirements from key users.
• Implemented Marketing and Sales processes covering Campaign, Leads, Accounts, Contacts, Opportunities, Forecasting, Quotes, Pipeline management etc.
• Implemented app-exchange applications.
• Integrated Apex with External services by making callouts that used SOAP and WSDL
• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL an SOQL queries, Locking statements, Transactional control and Exception statements to invoke Apex triggers
• Worked with Anonymous Blocks that could be compiled and executed using System Log Console, Force.com IDE and Web Services API call.
• Worked with components, functions and global variables to embed links to default actions for creating new Accounts, Contacts and other standard objects.
• Worked with Global variables and expression language syntax to manipulate data types for conditionally executing operations
• Worked with Methods to insert and update records without re-directing users to a new record.
• Worked with Standard Controllers and record identifiers to implement automatic record retrieval and display/update a record's data, bind input fields to new records, display warning and error messages, create links for form processing, place command buttons and create custom messages, implement nested Visualforce pages.
• Worked with Visualforce components to customize captions, headers and footers of a table and to embed a standard list view of an object's records.
• Worked with Visualforce List Controllers to act on a set of records with pagination and iterate over a list of records to produce output in a list.
• Laid the groundwork for the Force.com platform by creating custom objects, fields, tabs and filled object data using Data Loader.
• Modified simple workflows to in corporate Email Alerts and Field Updates.
• Scheduled retrieval of report data to be used with Analytic Snapshots.
• Worked with Formula fields for calculation, related object display, integration and data realization.
• Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based sharing.
• Defined permissions for Profiles and Administrative permissions to grant/deny users access to platform features.
• Setup Audit Trail to gather information about client usage.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, IBM-Cast Iron, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

Confidential, Denver, CO

Salesforce Admin/Developer

Responsibilities:

• Involved in requirement gathering from users.
• Design Requirement documents and functional document for the development team.
• Set up Marketing Campaigns, Campaign Hierarchies, lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Configured Campaign Management, Campaign Influence and Lead Conversion.
• Configured the Case Management Process.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Implemented Classes and Interfaces.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Add methods that can be called from Visualforce pages to Controller Extensions.
• Created Custom Controllers to make external web service callouts, validate and insert data. Designed Custom Formula Fields, Field Dependencies, Visual workflows, Apex Classes, Triggers, Visual Force and Site.com Pages, Validation Rules, Workflow, and Approval Processes for automated alerts, field updates, and Email Generation for 300 business partners.
• Data Integration, Web Integration and Migration from excel sheets, using Informatica middleware and Salesforce Apex Data Loader.
• Monitored, managed and improved Sales Database quality by leveraging tools (Apex Data Loader, Salesforce Data Loader) to standardize, consolidate, update and mass import/delete data as required.
• Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Developed Visualforce pages that could be rendered as PDF's, build dashboard components and define email templates.
• Created Visualforce pages which identified a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed.
• Implemented Visualforce pages with public-facing websites by using Force.com Sites.
• Specify timers that send Ajax update requests to Force.com according to a specified time interval.
• Used Visualforce in development mode to change the behavior and appearance of Visualforce components.
• Implemented Visualforce Templates and Placeholders to encapsulate page elements to be reused across several Visualforce pages.
• Used Organization security, Network-based security and Session security to implement platform security.
• Accustomed Picklists, Dependent Picklists, and Record Types to enforce data quality.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Implemented relationship fields for proper data loading.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

Confidential

Web Programmer (Java/J2ee developer), IT Analyst

Responsibilities:

• Designed and developed a Web Portal following the MVC pattern: Struts framework is being used as a front-end solution.
• Session Façade J2EE pattern is being used on the middleware level (Stateless Session Beans + Data Access Objects as transaction handlers).
• Implemented Standard mailbox features as well as designed and developed online credit card gateway (third-party processing center is being used) with MySQL DB being a back-end tier.
• Developed a web site generation mechanism which allows generating DNS name on-fly, configuring web site using provided templates (tomcat web server management). System provides full statistical and marketing analysis of the affiliate web sites.
• Involved in code designing and technical documentation.
• Involved in Initial designing and creating Use case diagrams, Sequence Diagrams and class diagrams using the MS Visio Tool.
• Develop web application using Struts Framework.
• Develop user interfaces using JSP, HTML and CSS.
• Support technical resource and other Information Technology (IT) analysts and business units by resolving complex database andsystemsproblems.
• Created support data & architecture for new and existingsystemsusing Microsoft SQL Server
• Responsible for performing root cause analysis/resolution.
• Participate as cross-functional team member and provide expertise to solve business problems with sales,finance, manufacturing, engineering, service, and other functional areas.
• Develop programs and scripts to effectively provide solutions in a diverse system environment. Create queries and reports to help end users gain visibility into their information.
• Coordinate testing and alterations to the system, and provide error free information.
• Create and maintain invoicing and reporting hierarchies. Associate newly installed services with requested invoicing accounts for customers with location level billing.
• Provide external customers with access to specific accounts and applications on the Enterprise Center portal.
• Audit and review all requests to ensure accuracy/completeness and compliance with Customer Proprietary Network Information (CPNI) guidelines.
• Maintain a very high level of accuracy on data entry tasks, including searching native billing and inventorysystemsto validate data.
• Participate in requirements gathering, design reviews and user acceptance testing as needed; proactively identify automation opportunities and process improvements; and work withITto resolve production issues.
• Report regularly to management on team's performance. Escalate issues to management as necessary.

Environment: Java, JSP 1.2, Oracle 8i, Tom Cat, Java Script and HTML.