EXECUTIVE SUMMARY

• Over 15 years of delivery leadership experience driving business and technology transformation programs, wif strong expertise IT Program Management wif 10+ in implementation and service delivery managing large scale IT programs encompassing strategy, architecture, global roll out and managed service delivery.
• Proven thought leadership to execute strategically to achieve business goals in implementing solutions to manage structured and unstructured data, reporting and analytics including Business Intelligence, Data Warehousing, OLTP and enterprise application initiatives.
• 10+ years of experience in Leadership roles working in a matrix organization
• 10+ years of experience in project /program management role in project planning, schedule estimates
• 16 + years working in teh IT Industry
• More than 10 years of experience in CMMI level companies and in handling teh QA and QC activities
• 8 + years of experience in responding to RFE’s, Due - diligence and E2E project execution
• TEMPEffectively training, motivating and mentoring junior managers and project leads
• In-depth understanding of RDBMS concepts and expertise wif databases
• Hands on software development experience and release management working wif Sales, Finance, Deployment PM’s & Vendors.
• CSM Certified
• Managing multiple scrum teams successfully migrating from waterfall to agile methodologies
• Successfully delivered complex program worth of $40+MM wif team size 150+ involving multiple technologies, strong project management, scalable system architecture wif legacy application and DB retirement in a multi-vendor environment for fortune 500 clients
• Developed collaboration between Development, QA and Support teams avoiding 15% of re-work in an overall 40 weeks schedule
• Exceptional ability to maintain and build client relationships, able to comfortably converse wif all facets in teh clients organization bringing in additional revenue worth of $25+M/year thru account mining
• Strong contribution towards an Account growth from $300K revenue wif 6 resources in 2009 to $50+ Million wif 250 headcount in 3 years at JnJ
• Transitioned KRAFT foods at Accenture from 1% to 90% CMMI compliance in 3 months
• Delivered Sales Force Automation CRM implementation wif high performance for Cummins Inc. who were never been successful on-time implementation wif earlier CRM vendors TCS, Infosys & KPIT
• Exceptional ability to maintain and build client relationships, able to comfortably converse wif all facets in teh clients organization bringing in additional revenue worth of $25+M/year thru account mining
• Leader in driving enterprise technology and business capability development, wif a proven track record in developing technology plans, capabilities, blueprints, and organizational models. Experience includes vendor management, supporting new businesses and client relationships.
• Possess strong experience driving organizational growth by championing recruiting and onboarding programs. Some of teh career key highlights are:
• Played key leadership roles in large scale projects establishing, maintaining strong relationships wif business & functional team members to align objectives, resources and expectations
• Directed team of more than 70+ employees in strategic implementation programs coordinating customer support, communications, software development, IS teams, operations and vendor management
• Managed more than 30 mid to large scale projects ranging from $500K to $40M leveraging PMI, Agile, and best practices from industry leading companies
• Experience wif developing project budgets, schedules, work plans, resource requirements, and cost estimates and projections for E2E program delivery
• Experience wif Strategic, Roadmap and or Implementation Plan among complex organizations like Confidential, Dollar Tree, and Johnson & Johnson, Verizon, GE Power systems, Cummins Inc.
• Strong skill in delivering projects on time and wifin budget for projects wif a large number of stakeholders spanning multiple global locations
• Consistently delivered projects on-time and on-budget (4 weeks ahead of schedule)
• Go to market strategy and business relationship for product development and support sales & marketing
• PMBOK and Agile experienced professional
• Strong experience in learning management both internal and implementing to external clients

TECHNICAL SKILLS

• Program & Project Management
• IT Delivery & Operations
• Data Integration & Migration
• Configuration Management
• Environment Management
• Quality Management
• Release & Change Management
• Business Operations
• Digital Marketing
• Merger & Integration
• RFI, RFP, SOW
• Process Improvement
• Agile tools: Mural, Jira
• Industry Expertise Technical Expertise
• Retail & Consumer Goods VB, ASP. .NET, Java
• Business Analytics DB2, Oracle, SQL
• Trade Promotion & POS Siebel, SFDC
• Data Warehousing Digital Marketing
• Order Management Informatica, Cognos
• Life sciences, Telecom Mainframes
• Financial Services - X-sell Rational Products
• Vendor Management Active Directory
• GxP, HIPAA, SOX, 21CFR Part 11 Quality Assurance
• FDA regulatory affairs, eMDR SOP, User Training
• State Projects Project charter
• Case management and SLA monitoring

PROFESSIONAL EXPERIENCE

Confidential

Business Delivery Manager

Responsibilities:

• Playing agile coach/scrum master and solution manager to implement cognitive capabilities for internal Confidential ’s MD&me bluemine application
• Working as product owner for teh business key strategic initiatives involving statistical and machine learning techniques to build cognitive business application
• TEMPEffectively collaborate wif business teams to develop and execute project deliverables, including Business Requirements Documents, Functional Specification and User acceptance scenarios
• Building innovation platform to enable marking analysts to get data and learn to use tools, API services & environments wif on-going training and support from SMEs -- all in one place Leverage data management processes and available infrastructure / API tools to develop POC capabilities/solutions
• Creating Kanban board & Scrum boards for Sprint works for enabling cross-functional collaboration
• Work alongside engineers to establish an Confidential Watson analytics platform to be used across teh business
• Support multiple Agile Scrum teams wif planning, scoping and creation of technical solutions for teh new product capabilities, through to continuous delivery to production
• Facilitate self-directed multi-disciplinary teams in teh development of plans, goals, objectives, policies, and procedures for successful delivery of teh sprints
• Create and present status reports as required to PMO & Steering committee
• Track risks, resolve issues, track assignments and completion by team members
• Setting project goals dat are in alignment wif business objectives
• Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work.
• Ability to work in a team environment, resolve issues, and assist team members in meeting project objectives.
• Prioritizing work assignments, track and report progress, track and report issues and risks
• Ability to balance teh competing demands for quality, scope, schedule, and cost
• Facilitating daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos, and other Scrum-related meetings to ensure teh development teams are practicing teh Agile principals
• Assign Project Leads and resources to projects communicating budget, schedule, approach and deliverables for a team of approximately 70 plus resources
• Track delivery, create/provide team status, actively participate in appropriate internal and external customer and governance meetings
• Maintain teh team's financial forecast and budget
• Identify and manage issues and risks and act as an escalation point for team.
• Work wif other delivery managers and project managers to ensure teh team delivery/releases conform to standard release cycles.
• Leading a team of 6-8 across 10+ projects managing E2E project delivery including support activities.
• Managing and developing technical leads and team building competency through cross-training and leadership development
• Develop and mentor people, act as a career counselor and create a high performing organization

Confidential

Onsite Program Manager

Responsibilities:

• Development of project schedule & work plans for a 30,000+ ma hours of budget
• Estimating resource needs across multiple releases/teams
• Project resource recruitment & mobilization
• Development of resource plan for different releases/phases
• Breakdown of budget by release/team/phase
• Management of schedule, budget and resources for teh different project phases
• Monitoring and control of activity list/schedule
• Maintenance, monitoring and control of project work plan leveraging PMI standards
• Identify and manage issues and risks and act as an escalation point
• Work wif teams to ensure understanding of scope and accountability
• Develop, mentor and motivate teams, act as a career counselor and create a high performing organization
• Enabling cross selling and obtain new customers thru campaigns as part of CRM digital marketing
• Defining strategy for Social CRM for analyzing 360 degree view of customer behavior for improving POS
• Day in Life wif teh sales rep and warehousing to gather pain areas to recommend IT solution
• Manage team mix to teh standard pyramid for Service Delivery team, headcount, macro resource load balance (rolling 3 months), utilization, overtime

Confidential

Onsite Program Manager

Responsibilities:

• Development of project schedule & work plans for a 40,000 hour plus budget
• Part of client PMO worked closely wif Delivery Managers and Senior Leadership to drive teh PMO and take steps to improve operational governance
• Estimating resource needs across multiple releases/teams including external vendors covering all project stream covering CRM, E-Commerce, Business team
• Development of resource plan for different releases/phases
• Breakdown of budget by release/team/phase
• Management of schedule, budget and resources for teh different project phases
• Conducted JAD and workshop session for requirement gathering and scope definition working wif teh business and end users
• Recommended significant variances and trends in industry in Open UI and Mobile solution to enhance system requirements
• Maintenance, monitoring and control of project work plan leveraging PMI & Agile standards
• Identify and manage issues and risks and act as an escalation point
• Work wif teams to ensure understanding of scope and accountability management E2E for successful implementation
• Develop, mentor and motivate teams, act as a career counselor and create a high performing organization
• Managed 10,000 hours of testing effort covering system integration, regression & performance testing
• Defined global roll out and business case for Go to Market strategy for business leaders

Confidential

Business Consulting Manager

Responsibilities:

• Define teh business solution driving teh product and services rendered by teh customer business as an Excellent, Innovative and Trustworthy entity
• Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending latest market trends
• Direct & Indirect account management managing teh customer relationship through sales partners wif more thorough Account noledge to leverage this connection to reach teh set objectives
• Identify business opportunities and build business offers wif support of technical pre sales team, COE and product vendors
• Implemented successfully case management for Invensys starting from RFP until implementation engaging on-boarding teh users following organizational change management
• Be accountable for reaching sales targets, client and account growth, and profitability objectives by halping to close key opportunities
• Strong customer satisfaction thru delivery excellence and quality deliverable
• Develops negotiating strategies and positions by studying integration of new venture wif company strategies and operations; examining risks and potentials; estimating partners' needs and goals
• Acts as teh primary liaison wif teh existing group accounts/associations/management/ decision makers. Maintains follow-up to ensure dat clients’ needs are satisfied
• Demonstrated ability to organize and lead global project team communications, including team meetings, calls and action item TEMPeffectively to win significant sales opportunities
• Negotiate work contracts wif internal and external vendor agencies
• Complete all aspects of teh pre-sales cycle (meetings, completing risk review, enrollment, proposal presentation, due diligence etc.) in coordination wif client
• Remain in contact wif clients (including at teh executive/owner level) and assist in client satisfaction, communication, and retention
• Provide market feedback to leadership regarding competitive offerings, prospect needs, and generate new business and project development ideas
• Institute roadmaps to meet program initiatives wif focus on strategic vision
• Good interpersonal and team building skills including goal setting and conflict resolution wif TEMPeffective persuasive sales ability
• Co-manages a pipeline of opportunities, leveraging client data/ analytics to plan and prioritize activities wifin large portfolios
• Practice development for presales support winning new logos, development and implementing of tools and best practices working wif COEs and product vendors at Confidential Technology Solutions

Confidential

Onsite Program Manager

Responsibilities:

• Primarily delivered a complex program at onsite delivered 280,000+ total hours spent on teh project; 160,480 person hours of application services effort ; 1500+ user requirements wif 20+ critical process changes
• Average of 60 resources dedicated to teh project through teh duration. Peak team size is 150+ resources
• IT Service lead in managing L2, L3 & L4 support
• Working wif teh business leaders for QMS and CAPA related involving medical equipment and product returns wif bar code labels
• Managing teh NCR and FDA audit results into requirements and supporting business for IT solutions to address teh gaps to support audit
• Ensuring dat teh CAPA findings implemented according to teh regulatory and compliance requirements
• Reviewing CAPAs to ensure compliance to CAPA procedures adhering to teh SOP updates
• Compile & write training material and conduct training sessions on improvement tools & methodologies
• Interact wif customers and ensure compliance wif agreed upon quality requirements
• Managed 3500PD of testing effort covering test planning, test case preparation, reviews, execution and defect management covering system integrated testing, regression and UAT
• Played key roles as release, change and QA manager delivering E2E driving teh internal and external vendor project team working wif VP and CxO level
• Legacy application retirement and data conversion
• Strong experience in defining data management strategy for used to track, manage and store documents and reduce paper align wif FDA regulations working wif external vendors like Iron mountain
• Defining robust process to manage metadata for document management, integration, validation, storage, retrieval wif security guidelines and access control to be available for audits as required
• Strong experience in defining and building solution for Enterprise information management combining teh content/source data wif teh Business Process Management (BPM), Customer Experience Management (CEM), and Business Intelligence (BI)