Technical Delivery\Release Manager Resume

SUMMARY

Information Systems professional skilled at leading and managing integration and process improvements of corporate services in support of organizational needs.
My 14 years of progressive IT experience in software development and managing various applications enable me to adapt quickly to analyze and define processes dat ensure maintenance of repeatable processes.
Experience includes supporting, implementing, and customizing financial accounting systems, Sales, CRM applications, compensation systems, campaign and events management systems, enterprise application integration and data migration.
One of the keys to my success is my ability to communicate well across teams, wif team members and business partners at all levels of management. My leadership includes setting realistic, measureable, achievable, time - bound goals to meet or exceed service expectations.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Technical Delivery\Release Manager

Confidential

Responsibilities:

Successfully implemented multiple process improvements for the Platform
Implemented a change control board to minimize and eliminate potential down time events
Streamlined process for defect triage and resolution
Monitored and communicated status of projects to all levels of management and department heads throughout the effort to maintain timely and quality completion of tasks
Established a Express delivery process for independent change items for quicker time to market
Responsible for managing 15+ resource work allocation\distribution, work delivery wif following defined SDLC processes.
Responsible for On Time Delivery, manage releases and development of EDGE (Siebel 8.1 CRM & Sales Management system), SIMS & Rapid Rate application

Delivery Manager

Confidential

Responsibilities:

Facilitated meetings wif business, dependent team members and vendors, reported status to the business regarding the progress and issues and managed the resource allocations and status from the team on a weekly basis. Took action to bring project efforts from red (1month behind) to green wifin 9 months
Review Technical Design and Mapping documents for vendor transactions and dependent team
Analyzed and designed the integration between vendors and Siebel 8

Siebel Technical Manager

Confidential

Responsibilities:

Recommended the hardware needs and architecture for the proposed system
Designed the solution which met the business requirements and provided the functionality available in legacy system being replaced
Integrated wif the other legacy systems to keep the different system in sync
Recommended the data conversion and migration needs for the proposed system
Implemented Siebel Mobile Web Client in DMZ for the partner remote users to eliminate the need for VPN connections which saved client $$$$$ on licensing cost.
Supported Onshore - Offshore model

Application Lead/Analyst

Confidential IL

Responsibilities:

Wrote Functional Specification & Design Specification
Worked on Siebel 7.8 & 8.0 wif eScript, EAI, Integration Object, Web services, Business Services, Assignment Manager & Workflow
Designed and developed the custom Letter Generation (Correspondence) functionality.