PROFESSIONAL SUMMARY

• 7+ years of professional experience as a developer, More than 4 years of industry experience in Administration and development of different implementations on Salesforce CRM Platform.
• Certified Platform Developer 1/Certified Administrator with experience in multiple industry domains.
• Involved in end to end service cloud and Market Cloud implementation.
• Experience in scope, design, testing, training, deployment and follow up on a multitude of strategic projects within Salesforce.com as the Salesforce.com Administrator and Developer.
• Experience in Administration, Configuration, Implementation, Integration, and Support of Salesforce CRM based on ApexLanguage and leveraging Force.com Platform.
• Experience in Implementation & Integration experience on SalesForce.com using Apex Language (Classes, Controllers & Triggers), Visualforce Pages, Custom Tabs, Custom Objects, S - Controls, Reports, Analytic Snapshots, and Dashboards.
• Experience in standard Salesforce configuration that includesworkflow rules, page layouts, Record Types, Approval Processes, Assignment rules and Validation rules.
• Experience in realizing the businessrequirements to design on salesforce.complatform by designing the required entities like custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats.
• Creating the relationships/ junction objects like Master-Child, Lookups and Entity relationship data model, Pages, Classes, and Interfaces.
• me-rep and IVA/CLM implementation.
• me has Experiencedin SFDC development using Apex classes,Apex Triggers, Visual Force pages, Apex controllers using the Salesforce best practices.Force.com IDE, SOQL, SOSL.
• Experience in working with Wave Analytics, creating various Reports (summary reports, matrix reports, pie charts) and dashboards.
• Proficient in Data Migration and Integration from traditional applications to Salesforce.com using Import Wizard and Data Loader.
• Experienced in CPQ tool using Salesforce and enhance the quote to cash process.
• Implemented security and sharing rules at object, field, and record level for various levels of theorganization. Also created various profiles and configured the permissions sets based on the organizational hierarchy.
• Implemented and delivered projects under Agile Development Environment and Test-Driven Environments with large and small Team Project.
• Develop and execute marketing programs that use Marketing Cloud apps such as Email Studio, AutomationStudio,and Journey Builder
• Knowledge in Lightning UI development and building Salesforce Lightning pages.
• me has best practices with thelightning tool and Lightning Design System
• Experienced in Building apps visually with Lightning App Builder and Lightning Components.
• Experience in integration of theAppExchange application with Salesforce.com.

TECHNICAL SKILLS

SalesForce.com Technologies: Apex, Visual force Pages, SOQL, SOSL, Apex triggers, workflows, Approvals, Email templates, Formulas, Validation Rules, Data loader, Dashboards, Reports, Custom objects, S Controls, Wave Analytics, Lightning App Builder, Lightning Components tools, Lightning Design System.

Database Environment: SQL Server, Tera Data, Bigdata

Language: Apex, C, C++, Java, J2EE, JSP, Java Script, Action Script, SQL, T-SQL, Matlab.

Web Technologies: XML, HTML, CSS, JavaScript,SOAP, REST -based web services.

Tools: Force.com IDE, Data Loader, Migration Tool - Informatica, web services - Microsoft SQL Server (SSIS, SSAS, SSRS), IDE-Eclipse

SDLC: Rational Unified Process (RUP), UML, Use cases and Use case diagrams,Class/ State diagrams, Entity Relationship Diagrams, Agile methodology / Scrum, Waterfall methodology, V model

Operating Systems: Windows XP/Vista/Windows, Linux, Unix

PROFESSIONAL EXPERIENCE

Confidential, Little Rock, AR

Salesforce Developer/ Administrator

Responsibilities:

• Experienced in design, configureand customizingthe Salesforce.com/Force.com CRM
• Worked on various Salesforce.com Standard Objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities
• Designed, and developed the Custom objects, validation rules,Triggers, Custom tabs, Components, Visual force Pages to suit the needs of the application.
• Worked onImplemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects. Usedfield level security along with page layouts to manage access to certain fields.
• Integrate multiple cloud and premise based technologies with Salesforce.com/Force.com.
• Designed and deployed Custom tabs, Validation rules, and Auto-Response Rules for automating business logic Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
• Experienced in building Salesforce Lightning pages. Experienced in Building apps visually with Lightning App Builder and Lightning Components. me has best practices with the Lightning tool and Lightning Design System
• Experienced in Extend or build new apps with the Lightning App Builder and Lightning Components.
• Customized tabs for different business user’s groups and business centers
• Closely monitored the development of Triggers, Apex classes, and Visual force pages and ensured their alignment with the requirements
• Experienced in CPQ tool using Salesforce and enhance the quote to cash process.
• Created the workflows for Automated Lead Routing, Lead Escalation, Alerts and Custom Coaching Plans.
• Experienced in the use of Data Loader and scheduling timely data backup operations using Apex Scheduler
• Involved in handling data migration for the objects like Users, Accounts, Leads, Contacts, Campaigns, Campaign Members, Quotes
• Implemented escalation rules, automatic case generation, and their escalation to call center representative, and generated email alerts for quick issue resolution
• Performed the role of Support Engineer for the internal users and helped them in getting used to the Application, generated reports and saved them for further access to the users.
• Used a Sandbox for testing and migrated the code to the Production instance after all the test cases were cleared.
• Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool.
• Configured various Reports for different user profiles based on the needs of the organization.
• Involved in Salesforce.com Application Setup and Customization activities to fulfill the functional needs of the organization.
• Experienced with implementing and supporting large scale technically complex solutions and integration of Salesforce with Informatica
• Interacted with the business team and stakeholders for Requirements Gathering, Analysis and implemented them on Salesforce.com platform.
• Used REST&SOAPUI tool to test the WSDLs generated from the classes written on REST& SOAP based Web services
• Closely worked with SalesForce.com teammates while implementing solutions for the requirements.
• Worked with Salesforce.com Premier Support and handled the support cases.
• me has Knowledge of DevOps tools such as SonarQube, Selenium, Jenkins
• Provided training to the internal users to use the application and develop their own custom Reports.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Components, Controllers & Extensions, Data Loader, Apex, Triggers, Web Services, SOAP/REST, Reports, Custom Objects, Custom Tabs, Lightning App Builder, Lightning Components tools, Lightning Design System, Email Services, Java, JavaScript/jQuery, Security Controls, Force.com IDE, Eclipse IDE Plug-in.

Confidential, Scottsdale, AZ

Salesforce Developer

Responsibilities:

• Designed, and developed the Custom objects, validation rules, Custom tabs, Components, Visual force Pages to suit the needs of the application.
• Worked on Salesforce application, using Salesforce Setup menu, creating and managing custom objects, fields, formulas, analytic snapshots and report types.
• Experienced in Veeva CRM is core to Veeva Commercial Cloud, which brings together customer data, compliant content, and multichannel engagement to deliver fast.
• Experienced in using both Veeva Vault and Salesforce Service Cloud can respond to and fulfill customer service requests through Salesforce Service Cloud with approved, compliant content from Veeva Vault.Veeva custom objects building including V-mobile, My setup etc.
• Veeva Implementation on force.com platform.
• Veeva Vault integration with Veeva CRM, CLM admin tab configurations, Vault implementation
• Veeva custom objects building including V-mobile, My setup etc
• Worked Extensively on Accounts, Contacts, Opportunities, Cases, Solutions and other Standard Objects and customized Objects for Additional Fields, Layouts and Record Types and Validation rules.
• Managed ongoing Exact Target/Marketing Cloud implementation, troubleshoot system errors and provide user support for a large enterprise
• Hands on experience in Apttus CPQ to streamline configuration also to ensure pricing and quoting accuracy.
• Experience developing solutions for the Apttus Contract Lifecycle Management (CLM) system including X-Author for Word/Excel, development of clause libraries and contract templates.
• Apttus Order Management and Apttus Billing / Revenue Recognition.
• Experience with X-Author tool for Data Migration, excel/word to for the static clauses.
• Experienced in developingSalesforceApps, Components, Controllers, and Events.
• Sound experience in writing, tuning of SOQL, SOSL queries, relationship queries in Apex Triggers, Controllers and used Statements and Database methods for performing DML operations.
• Experience in analyzing the business requirements to design onsalesforce.com platform by designing the required entities like custom objects, creating the relationships/junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and Validation rules, escalation rules and Approval processes.
• Experienced in CPQ tool using Salesforce and enhance the quote to cash process
• Involved in usability and accessibility testing for templates, Manage user IDs, logins and permissions
• Experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management and Case Management. Created Workflows rules and implemented related tasks, field updates, and email alerts.
• Used different data tools - Apex Data Loader, Import Wizard, SFDC Data export and Mass delete.
• Worked on Migration tools like ANT, Force.com IDE and Knowledge in Change sets to migrate data from sandbox to production.
• Integrate with DocuSign and Draw loop third-party applications with Salesforce.
• Supported the application for the new internal requests from the users.
• Performed Unit Testing and Regression Testing.
• Performed Integration using Call Outs, Triggers and Out bounding messages.
• Develop and executed marketing programs that use Marketing Cloud apps such as Email Studio, Automation Studio, and Journey Builder
• Developed web services for Integration using Salesforce.com Webservices API (REST and Soap API) to provide data for third party clients. Performed Data Migration, Collaborated with marketing, analytics and technology teams
• Oversee new data in Marketing Cloud and advice on data use for targeting, configuration strategy, and reporting
• Analyzed data from analytics and assist in implementing improvements to Marketing Cloud performance and deliverability
• me has Knowledge of DevOps tools such as Jenkins, Code Deploy, Antifactory,Ansible
• me has Knowledge in Salesforce lightning pages, lightning Design system, and tools
• Implemented the Requirements on Salesforce.Com Platform and Force.Com Ide Plug-In Using Eclipse.
• Experienced in marketing automation processes and campaign management
• Identified the project risks and present alternatives to resolve issues and Validate solution components and provides training for marketing partner when appropriate

Environment:Saleforce.com CRM, Force.com platform, Apex Classes, Chatter,Lightning App Builder, Lightning Components tools, Lightning Design System,Visual Force Pages, SOAP/REST, Web Services, Triggers, Workflow Rules, Veeva Vault Controllers, Salesforce.com/Veeva CRM/Vault, Veeva Vault Promomats, Medcomms and Submissions Custom Objects, Custom Tabs, Email Services, Security Controls, Apex Data Loader.Force.com IDE, Windows XP, Java, Java Script, ETL tools

Confidential - Plano, TX

Salesforce.com Developer / Administrator

Responsibilities:

• Worked closely with sales team and business analysts to perform detailed analysis of business and technical requirements and to design the solution by customizing various standard objects ofSalesForce.com (SFDC).
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports, and Dashboards.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual force Pages to suit the needs of the application.
• Developed Visual force page using the extension controller as per the clients' requirement.
• Developed Apex Classes&Triggers to implement the business logic as per the requirements.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Developed SOQL and SOSL queries to getdata from different related objects and Used Force.com Explorer for SOQL testing.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Used Salesforce Automation (SFA) for Sales Lead Management, Opportunity Management, Case Management, Account and Contact Management, Data Quality Management, Approvals, and Workflow.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files. Worked with BI tools, such as Oracle publisher, Cognos, OBIEE, Micro Strategy and other reporting tools. Created by Summary reports, matrix reports, dashboards.
• Developed Apex Classes, Pages, and Triggers to achieved business required which were not apossible out-of-the box.
• Experienced in integrating Auto-registration between Salesforce and SAP Success Factors and
• Experienced in Setup of email to theobject (case management) and Creation of assessment requests.
• Experienced in CPQ tool using Salesforce and enhance the Quote to cash process
• Work with teams throughout the organization to improve their workflow and grow Sales force with business needs and tasks.
• Develop validation rules to prevent bad data from being entered. me has written the SQL Queries, stored procedures, triggers and prepared statements. Create workflow to update fields or send email alerts as appropriate
• Experienced integration of Salesforce with Informatica and Integration between Jira and Salesforce and other applications.
• Setup new objects and implement appropriately to handle new business needs.
• Requirement generation by meeting with the customer interaction team, Involved in Salesforce.com application and customized apps to match the functional needs of the client.
• Migration of data from Microsoft Excel to Sales force using Import Wizard
• me has good Knowledge of DevOps tools Jenkins, Code Deploy, Antifactory, Ansible
• Created page layouts to organize fields, related list and other details on a record detail and edit page.
• Implementation of Sales force principals to create custom objects from pick lists, dependent pick lists, lookups, junction objects, master details relationships, validation and formula fields
• Customized work flow implementation using SFDC standard objects such as Leads, Reports, Dashboard,

Environments:Salesforce.com Platform, PRM Portal, Apex Language, Triggers, Visual Force Pages, Data Loader, HTML, S-Controls, Workflow & Approvals, Reports, SOAP/REST, Web Services, Custom Objects, Pivotal Tracker, PL/SQL, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce Admin/Salesforce Business Analyst

Responsibilities:

• Daily administration and support of Salesforce.com service cloud applications, managing multiple user setups, profiles, and roles, customization of objects, fields, record types, page layouts and validations.
• Working with management, strategic planning & analysis staff, and end-users to create and manage complex workflow rules, data validation, and triggers.
• Develop and create customized Reports and dashboards. Worked with Oracle Publisher, OBIEE, Micro Strategy reporting tools.
• Coordinate with Salesforce developers and clients, Create and document application requirements by working together with those involved in the development of program enhancements.
• Assist the software testing process, which includes devising test plans, establishing protocols, and configuring appropriate testing environments.
• Expert noledge of MVC concepts, object-oriented methodologies, and approaches
• salesforce.com features and functionality and provide recommendations for process improvements.
• Experience in working with Apex Data Loader, SOQL or more advanced ETL tools me.e. Informatica.
• Experience working with Wave Analytics, CreateWave datasets from using internal Salesforce data and external data sources
• Experience with theSalesforce web services APIi.e. REST/ SOAP API Data integration.
• programming interfaces. REST API - Access objects in anorganization using REST. SOAP API - Integrate organization's data with other applications using SOAP.
• Write SFDC SOQL queries to search and display data from SFDC Org using tools such as Workbench
• Designsdevelops and maintains reports and multilevel dashboards in Wave
• Write database SQL queries to search and display data from an Oracle database using tools such as SQL Plus and TOAD.
• me has Knowledge of DevOps tools such as SonarQube, Selenium, Jenkins, Code Deploy, Antifactory,Ansible
• Experienced in training inexperienced users on Salesforce.com and Assist with providing technical support to application users.
• Participate in the development of technical documentation of existing and future applications.

Environment:Saleforce.com CRM, Force.com platform, Apex Classes, Chatter,Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Triggers, SOAP/REST, Web Services, Email Services, Security Controls, Apex Data Loader.Force.com IDE,SQL, Java, JavaScript, HTML, Java, and Apex Windows platforms.

Confidential

JAVA developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Worked with Off-shore teamto meet the business requirements.
• Developed Servlets to process update information.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application using.

Environment: Java, JSP, Servlets, Java Beans, MVC, JMS, EJB, WebLogic, JavaScript, Oracle, HTML, XML, Windows XP.