SUMMARY

• Around 7+ years of experience in IT and5 years in Salesforce.com including Development, Implementation and Configuration experience
• Experience in salesforce.com Service Cloud and Sales Cloud.
• Experience in Salesforce.com Integration wif Big Machines and Web Sphere Cast Iron Cloud Integration.
• Implementation & Integration experience on SalesForce.com using Apex Language (Classes, Controllers & Triggers), Visual Force Pages, Custom Tabs, Custom Objects, S - Controls, Reports, Analytic Snapshots and Dashboards.
• Experience in developing Apex Classes, Triggers, writing Workflows, CSS, HTML and JavaScript. Familiar wif AJAX
• Proficient in Data Migration from Traditional Applications to SalesForce using Data Loader Utility and Informatica On Demand.
• Experience in working wif Salesforce.com sandbox and production environments.
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
• Expertise in analyzing and documenting the workflows and functionality of existing systems, preparing presentation materials to all levels of management
• Involved in every SDLC phase of the project wif thorough understanding of the delivery process and expectation.

TECHNICAL SKILLS

Salesforce.com Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Force.com Apex Explorer, AJAX, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in

Languages: C, C++, Java, JSP, HTML, XML, Java Script

Other Software: Informatica,Informatica on Demand, Toad, SQL Navigator, PL/SQL Developer, Real Force Explorer, Force.com IDE.

Database: Oracle 10G/9i/8.0, DB2, MS SQL Server7.0, MS Access

Operating System: UNIX, LINUX, Windows XP/ VISTA/ NT/ 2000/ 2003, AIX

PROFESSIONAL EXPERIENCE

Confidential - Houston, TX

Senior Salesforce.com Developer/Admin

Responsibilities:

• Interacted wif Business users forrequirements gathering, analysis and development.
• Involved in Salesforce.com application setup and customization activities to match the functional needs of the organization.
• Configured and customized sales cloud, service cloud, Standard objects like Accounts, Contacts, Opportunities, Products, OpportunityLineItems, Leads, Campaign, Events, Tasks, Cases.
• Created Custom Objects, Tabs, validation rules, Components wif respect to business requirements.
• Written customization code using Apex Classes, Visualforce pages, used Visualforce components like PageBlock, CommandButtons, ActionSupport, ActionFunction.
• Worked wifSOQL, SOSLqueries wifGovernor Limitationsto store and download the data from Salesforce.com platform database.
• Created relationships among objects using Lookup and Master-detail relationships.
• Created multiple Profiles,Roles,Page Layouts, Record Typesand configured thePermissions/Permissionsets based on the Organization hierarchy requirements.
• DevelopedCustom tabs,validation rules,Approval Processesand Auto-Response for automating business logic.
• Created workflow rules and defined associated Tasks, time triggered tasks, Email alerts, Field Updates to implement business logic.
• Developed severalCustom Reports&Dashboardswhich are used by Business user and Management for reporting and setup analytic snapshot to dump data on regular basis.
• Generated stubs in salesforce from the WSDL of external application.
• Written apex REST web service classes for inbound calls to salesforce.
• Implemented Data Loader through the Command Line Interface to extract the data from database to run Confidential scheduled times.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Developed Email templates in Text, HTML and Visualforce for setting up email alerts for auto response and data updates.
• Embedded Javascript and JQuery in the visualforce pages.
• Implemented customCascading Style Sheets (CSS)for visualforce pages.
• Written Apex Test classes to Unit test Apex classes before Production deployment.
• Created and maintained the documentation for Design, Migration and Integration.
• Deployed applications from sandbox to sandbox/production using ant migration tool, Eclipse and Change Set.

Environment: Saleforce.com CRM, Apex Classes, Controllers, Triggers, Visualforce pages, Custom Objects, Tabs, Email Templates, Workflow & Approvals, Sharing rules, Reports, Dashboards, Eclipse, Force.com IDE, Salesforce outlook connector, Web service, SOAP, REST, HTML, CSS, Java script, Windows7.

Confidential, Santa Clara, CA

Salesforce.com Admin & Developer

Responsibilities:

• Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Created and deployed Several Reports using salesforce.com platform.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Extracted the data from salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the InformaticaPowerCenter.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Worked on Dimensional modeling, Data cleansing and Data Staging of operational sources using ETL processes.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity.
• Created ETL test data for all ETL mapping rules to test the functionality of the Informatica mappings
• Tuned ETL jobs/procedures/scripts, SQL queries, PL/SQL procedures to improve the system performance.
• Designed and developed UNIX shell scripts as part of the ETL process to automate the process of loading, pulling the data for testing ETL loads.
• Written several shell scripts using UNIX Korn shell for file transfers, error log creations and log file cleanup process.
• Created and used Email templates in HTML and Visualforce.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted wif the Salesforce.com premium tech support team on a regular basis

Environment: Saleforce.com platform, Seibel CRM, Informatica power center, APEX Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Siebel, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tab Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential, Minnapolis, MN

Salesforce Analyst

Responsibilities:

• Interacted wif various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and using other Platform based technologies like Visualforce and Force.com API
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization
• Involved in Salesforce.comApplication Setup activities and customized the apps to match the functional needs of the organization
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards
• Implemented case management automation (on Case Object) to track and solve customer’s issues Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization
• Participated in the training sessions provided by the Salesforce team

Environment: Salesforce.com, S-Controls, Import Wizard, Apex, XML, Controllers, Sharing Rules, Workflows, Email Updates, Eclipse IDE, JavaScript, Web Services API.

Confidential, Richardson, TX

Salesforce.com Developer

Responsibilities:

• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent picklists, and complex page layouts.
• Create complex workflows and Approval processes.
• Implemented Data segregation through Record Types and Field level security.
• Developed and maintained validation rules and custom workflow.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Created S-Controls to meet new business requirements.
• Audited, uncovered and resolved data integrity issues wif legacy systems.
• Complete bulk imports of data using Apex Dataloader.
• Developed and maintained custom reports.
• Batch reassignment of accounts and opportunities based on organizational changes.
• Prepared training materials for business use.
• Created custom controllers implementing complex code for retrieval from SalesForce to VF pages.
• Wrote SOQL and SOSL statements wifin custom controllers, extensions and triggers.
• Always wrote test methods wif code coverage of 80-100%.
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Austin TX

Salesforce.com Developer

Responsibilities:

• Followed Agile scrum methodology to meet our project deadlines and make our team work more efficient.
• Performed overall roles like SFDC Analyst, SFDC Developer, SFDC Administrator, and Production Support.
• Involved in merging of different Line of business Salesforce organization to Main Line of business of sudden link Salesforce organization and performed Data migration using Data Loader on Accounts, Contacts, Opportunities, Cases, Opportunity Products, Quotes, Quote Line Items, Related Custom Objects, Attachments, Price books, Products.
• Interacted wif different business stakeholders and Sales Representatives of sudden link communications in order to gather requirements and worked together wif Representatives to reach the goal of exactly what business required.
• As an analyst role use to analyze the requirement and see whether achieving that requirement is possible to implement wif salesforce.com or not.
• Worked on Integration project of Salesforce wif Confidential Task using the REST API callouts.
• Used AJAX tool kit to pull the data from Salesforce database into client level scripting to provide valid validations as requested by business.
• Worked on various Apex Controller classes, Wrapper Classes and Apex triggers for various functional needs in the application by understanding the use cases.
• Used SOQL and SOSL in Apex Controller classes and Triggers by taking Governor Limits into consideration and also when performing different CRUD operations on the Standard or Custom Objects.
• Implemented Bulk upload functionality for inserting Accounts, Contacts, Opportunities, Cases, Custom Objects data into salesforce in single load Confidential a time (Limit of 100 records) by reading data from a csv file using a visual force page and Apex DML to insert the record into Database Confidential the backend controller.
• Created many Custom Objects, and provided many Lookup relationships, Master Detail relationships, and Many to Many relationships by creating a junction objects in between.
• Worked on User’s, Profiles, Roles, Permission sets, Groups and Queue’s, in Manage Users section Under Administer Setup section.
• Implemented several Validation Rules, Workflows, Filed Updates, and Email Alerts using HTML Email Templates to meet the requirement.
• Time dependent Workflows and scheduled Apex class TEMPhas been implemented based on the time based execution and by meeting certain Rule Criteria’s and writing Formulas.
• Created lot of Page Layouts and Record Types and related them based on Record Types by providing access to the respective profiles.
• Used JavaScript and CSS and HTML 5 in Visual force pages development in order to provide proper validations on fields, event action in the page, design of fields and layout of the page.
• Generated all kinds of Reports and Dashboards provided by salesforce as required by business.
• Experienced in deploying the Apex code, Triggers, Custom objects, Reports, Report Types, Workflows, page layouts, Record types using outbound change sets in Sandbox to Inbound change sets in Production .

Environment: Saleforce.com Unlimited and Developer Edition, Force.com plugin in Eclipse Juno IDE, Developer console, Apex Data Loader 30.0,Jitterbit Data Loader, HTML, Java script, CSS, Workflows, Reports and Dashboards,Force.com Excel Connector, SOQL and SOSL, Force.com Setup Portal, Custom Objects and fields, Custom Tabs, Restful Web Services, Report Types,workbentch.developerforce.com, Schema Builder, AJAX Toolkit, Microsoft Excel 2010.

Confidential

JAVA Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Developed Servlets to process update information.
• Used JDBC for communicating wif the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, JSP, Servlets, Java Beans, MVC, JMS, EJB2.0), Weblogic8.1, JavaScript, ORACLE8i, HTML, DHTML, XML, WindowsXP