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Service Now Developer Resume

Houston, TX


  • Overall 7 years of professional IT experience wif around 4 years of experience inServiceNowplatform asdeveloper.
  • Hands on experience in IT services ofService - Nowtool like incident and problem management, change management, configuration management,servicecatalog requests, knowledge management, reporting and integration wif Web Services.
  • Proficiency in following SDLC, which includes involving in requirements gathering, analysis, designing Technical Design Document (TDD), Unit Test Plans (UTP) and performing development testing like Unit, Integration, regression and system testing.
  • Expertise wifService-Nowintegration using LDAP, ADFS, MS Active Directory, Single Sign-on and web services integrations.
  • Expertise in implementingservicecatalog, Confidential, configuration management, change management, workflows and release management.
  • Flexible in developingservicecatalog items and handling UI Scripts.
  • Worked on multipleService-Nowimplementations and has developed custom applications
  • Profound knowledge of CMDB and asset management services, business services and configuration item (CI) relationships.
  • Expertise in ITIL, Web services, Business Rules, Client Scripts and Work flows inService-Now.
  • Experience wif Create and use update sets to move customizations betweenService-Now instances
  • Experience in Content Management System (CMS) inServiceNow.
  • Good understanding and experience in Employee SelfService(ESS) portal.
  • Work wif other internal and external technical teams in teh development of detailed technical specifications, test plans and implementation strategies
  • Knowledge of system design and development used wifinServiceOriented architecture and web services integration (SOAP, WSDL)
  • Worked on Discovery tool to maintain CI relationships in CMDB.
  • Designed and Implementedservicerequests throughservicecatalogue inservicenow.
  • Developed SLA and reporting and defined teh process for eachservicerequest.
  • Created Buttons and context menus both on form and lists using UI actions.
  • Worked wif SDLC and teh ability to lead small and medium projects through teh various stages from requirements need through design, testing, delivery, make sure dat goals or objectives are met according to teh business need.
  • Developed UI Actions, script includes and business rules for over all platform
  • Creating scheduled tasks, monitoring teh ticket queues and generating statistics.
  • Created catalogue items, workflows, inbound emails actions and update sets forservicerequests.
  • Assisted in Release Management during product and patch releases and managed documents and verified teh changes
  • Involved in Testing and installation of new software,servicepacks, and cumulative updates.
  • Leveraging knowledge and experience to deliver end-to-end methodologies wifinServiceNow, which includes architecting technical implementation of IT Infrastructure Library (ITIL) processes, organizing and prioritizing development effort, interfacing wif vendors and management, and coordinating teh effort of administrators
  • ExperienceService-Nowsoftware solutions using JavaScript, Jelly, MYSQL, XML, HTML and CSS.
  • Proven experience as a key technical resource leading teh development of solutions in client environments.


ITSM Tools: ServiceNow (Geneva, Fuji, Eureka), BMC Remedy, CA Service Manager.

Web Technologies: XML, HTML, Java, JavaScript, Excel VBA, PowerPoint VBA, VB Script.

Database Tools: Oracle 11g, SQL, Sybase.

Operating System: Windows/2000, HP UNIX (UNIX Shell Scripting).

Tools: Quest TOAD, OEM, SQL Developer, PL/SQL Developer, SQL*Plus, SQL*Loader, Crystal Reports 10, Crystal Enterprise XI, Business Objects, Erwin, MS Office, MS Visio WINSQL, WinSCP

Scripting Languages: JavaScript, Jelly Script

Defect Tracking: LoadRunner, Quick Test Pro (QTP)

Methodologies: Agile, RUP, SDLC, Waterfall, Scrum, Six Sigma, CMMI, ITIL

Configuration Tools: Rational Clear Case LT, Visual Source Safe (VSS), Rational Requisite Pro

GUI/Tools: MS Project, Project Scheduler (PS7), Visio, MS Office, XML, and HTML


Confidential, Houston, TX

Service Now Developer


  • Involved in analysis of end user requirements and business rules based on given documentation and worked closely wif tech leads and Business analysts in understanding teh current ServiceNow system.
  • Setup teh process for Confidential, Problem Management, Knowledge Management, Change Management, Asset Management and Service Catalog.
  • Implemented Data Sources and created transformation maps to import teh data into theServiceNow from different data sources.
  • Used SOAP and REST Web services for integrating Different Instances.
  • Created Schedule Jobs to run scripts, to import data by running Scheduled transform map.
  • Created scripts like Client Scripts, Business rules, Script Includes, UI scripts and UI Policies to customize teh instance as per Business needs.
  • Responsible for access control, security, minor enhancements such as form or workflow editing, and UAT/Regression testing of any development.
  • Developed UI Appearance forServiceCatalog Requests.
  • Used Glide Scripting for creating UI Action and Business rules.
  • Created GROUPS for set of users and used them for approval, assignment, receiving notifications.
  • Used Access Control Rules for securing and providing teh right access to right person/role.
  • Used Update Sets for moving group of customizations from one instance to another.
  • Worked on CMDB and Asset management. Performed Data migration to import data from other Applications and external databases.
  • Used SCRUM methodology for teh development and SDLC module for defect tracking.
  • Responsible for Helsinki Up gradation inServiceNowand also involved in teh analysis of teh impact on teh existing customization after Helsinki up gradation.
  • Investigate performance issues, learn troubleshooting tools, and use system logs to find issues.
  • Creates Workflow activities and approvals. Implement new workflows dat use a variety of activities to understand how records are generated from workflows.
  • Performed updates to existing modules and workflows.
  • Worked on End to End implementation of CMDB module using Discovery tool inServiceNow.
  • Configuration of Email Notification and Alerts to notify users about specific activities in teh system
  • Involved in development of Content Management system.
  • Supported teh team while upgradingServiceNowfrom Helsinki to Istanbul.
  • Extensive development in ourServiceNowplatform including creation and customization of our Incident, Request,ServiceChange,ServiceLevel, CreateNowsuite.
  • Developed custom reports, dashboards.
  • Customized widgets to view and maintain teh widgets.
  • Configured formula indicators, thresholds, bucket groups, and target colored schemas.
  • Experience on data upload and configuration in CMDB and other ITSM modules.
  • Develop reports, database views and develop some scheduled jobs needed for reports as per user requirement
  • Manages data wif Tables, teh CMDB, Import Sets, and Update Sets.
  • Create, monitor, modify, and publishServicecatalog workflows wif approvals.
  • Development of requirement integration components (SSO, LDAP, SOAP).

Environment: ServiceNow Fuji / Geneva / Helsinki, Windows 7/8, XML, Java script, Jelly script, CSS, HTML, WebServices, CMDB, BIRT 2.5.1, SRM 7.6, MS SQL server 2008

Confidential, Atlanta, GA

ServiceNow Developer


  • Perform day to day administration of theService-Nowtool Maintain business services and configuration item relationships inService-Nowtool.
  • Develop and manage application code, user interface, and third-party integration components
  • Develop necessary development documentation as needed e.g. technical design,developernotes, etc.
  • Performs core configuration tasks including system policies, business rules and client scripts.
  • Manages users, groups and roles
  • Manages data wif Tables, teh CMDB, Import Sets, and Update Sets.
  • Creates Workflow activities and approvals. Implement new workflows dat use a variety of activities to understand how records are generated from workflows
  • Performs migration activities Dev to QA, QA to Prod
  • CoordinatesServiceCatalog options, including two-step checkout, cart controls, and variables
  • Investigate performance issues, troubleshooting tools, and use system logs to find issues.
  • Coordinates installation of ServiceNow upgrades and/orservicepacks. Develops and manages teh preparation of systems, test criteria and control for upgrades,servicepacks, new functionality, enhancements or error correction.
  • Develops and improves user systems procedures, and prepares systems documentation.
  • Establishes and maintains TEMPeffective communications wif customers, other technology specialists, and vendors about services.
  • Installed MID Servers on remote desktop and conducted tests required for Discovery.
  • CoordinatedServiceCatalog options, including two-step checkout, cart controls, and variables
  • Created notifications based on user requirements and also configured inbound email actions to create incidents or requests.
  • Coordinates installation ofServiceNowupgrades and/orservicepacks. Develops and manages teh preparation of systems, test criteria and control for upgrades,servicepacks, new functionality, enhancements or error correction.
  • ImplementService-Nowcustomization including, but not limited to, Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, and data imports and exports.
  • ServiceNow application development; including creation and configuration ofServiceCatalogs, Email Notifications, Data imports and exports and Reports.
  • Experienced in teh analysis, development and automation of various ITSM processes including Confidential, Change Management, Asset Management,ServiceRequest, Configuration Management including setup and configuration of MID Server and Configuration Item Discovery
  • Theservicewe also provide to clients is a semi managedservicefor administering theirService desks dat TEMPhas been implemented. dis includes various administration tasks wifinServicedesk software.

Environment: ServiceNow, Asset Management, Confidential, Problem M

Confidential, Durham, NC

ServiceNow Developer/Admin


  • Moved data in and out of an instance using import sets and transform maps and also auto import of data intoservicenow.
  • DefinedServiceLevel Agreements SLAs, notifications, and reports.
  • Integration ofservicenowwif LDAP for user authentication purposes.
  • Worked on creating users, roles, groups and Configured LDAP Server and LDAP Listener for updating teh user and group table record.
  • Worked wif process owners and business stakeholders to translate business requirements into functional requirements wifinServiceNow.
  • Use JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions.
  • Writing Business Rules, Client Scripts, UI Policies and UI Actions to customize teh instance as per Business needs.
  • Assist in teh import of configuration and asset data.
  • Implementation, customization and configuration of differentServiceManager Modules like Change Request, ESS,ServiceDesk,ServiceCatalog, Problem and SLM.
  • Working on Report, dashboard designing.
  • Configured SLA workflow for teh advance SLA configuration.
  • Involved in testingService-Nowform and reports for correct mapping of teh objects and data correctness.
  • Worked in production support for all theService-Nowand report related issues.
  • Investigate performance issues, learn troubleshooting tools, and use system logs to find issues.
  • Created teh UI pages to use them in catalog items, Implemented-using UI scripts.
  • Worked on order guides, to arrange them in sequential order to make teh user comfortable while raising a request.
  • Re-designed workflows using workflow editor, Reconciled complicated workflows to simpler form.
  • Wrote script includes invoking them in reference qualifiers or variable scripting
  • Understand teh functional business logic to implement into teh report level to meet teh user requirements.

Confidential, Hartford CT

UI Developer


  • Developed application using JSP,HTML,JavaScript,Spring, and Hibernate
  • Documented teh tech design artifacts and socialized wif teh key stakeholders for approval.
  • UsedSpringto manage beans and define integration points wif web services and data access toOracledatabase usingHibernate
  • Responsible for developing web pages quickly and TEMPeffectively usingHTML 5, CSS 3, AJAX, JSON and Object OrientedJQuery
  • Using AngularJS, HTML 5 and CSS 3. All HTML and DHTML is accomplished through AngularJS directives.
  • Developed callback functions to parse and handle JSON data returned from teh server.
  • Teh tech stack is AngularJS, LESS, Bootstrap and cutting edge server side technologies.
  • Developed all client-side logical implementation part of applications wif AngularJS controllers under specific modules, manipulating nodes in DOM tree
  • Wrote application level code to interact wif teh backend databases JQUERY AJAX and JSON.
  • Developed all theUIpages using extensive markup and scripting languages (HTML, DHTML, JavaScript andCSS).
  • Extensively usedjQuerycore library functions for teh logical implementation part at client side for all teh application.
  • Involved in WritingjQuerybased AjaxRequests.
  • Provided multiple implementations usingJavaScript,HTMLandSQL Queries.
  • Debug teh application usingFirebugto traverse teh document and manipulated teh Nodes usingDOMandDOMFunctions.
  • Updatedbilling pages usingHTML,CSSinAngular.js framework.
  • Created Angular JS controllers and services.
  • Used Angular js filters for filter functionality in search box and integrator functionalities.
  • Built Rich Prototypes and Applications using HTML 5, CSS 3, JavaScript, JQuery, Ajax, JSON, Angular.js, Backbone.js, Node.js and Bootstrap wif MySQL database.
  • Accountable for various programming tasks as well as manage multiplewebapplications owned by teh company.
  • Reflecting teh change inwebtechnologies to ongoing projects.
  • Performweboptimizationon websites andwebservices for improved functionality overcross browsersand platforms.
  • Developed teh user interface pages using HTML, DHTML, DOM, CSS, JSON, JavaScript, JQuery, Ajax.
  • UsedJQuerycore libraries for teh logical implementation part at teh client side of teh website.
  • Involved in writingJQuerybased Ajax requests usingjQuery. Get(url, data, success, type) andjquery.post(url, data, success, type).
  • UsedJQueryevents to manipulates teh elements based on teh user interaction like ready (), hover (), click (),mouseover() andkeypress ().
  • UsedJQueryto traverse through teh DOM and access teh nodes.
  • UsedJQuerypluginsfor Drag and Drop, widgets, menus, forms and user interfaces.
  • Performed client side validations wif customized error messages using JavaScript.
  • Debugged teh application using Firebug and traversed through teh nodes of teh tree using DOM functions.
  • Worked wif teh internal teams through several meetings and got teh requirements for teh project.
  • Involved in writing stored procedures, queries, triggers and views and used them in teh JavaScript.
  • Wrote SQL queries to interact wif SQL Server database.
  • Used SVN for version control and Clear Quest for defect tracking.
  • Successfully executed all teh test cases and fixed any bugs dat arose at teh test level.

Environment: HTML, CSS, DHTML, DOM,JQuery, JavaScript, SVN, Clear Quest,Adobe Dreamweaver, Ajax, JSON, SQL Server and MS Office, Angular.JS, Java, JSP,HTML,JavaScript,Spring,jQuery, and Hibernate, HTML, CSS, DHTML, DOM,JQuery, JavaScript, SVN, Clear Quest,Adobe Dreamweaver, Ajax, JSON, Visual Studio, SQL Server and MS Office.


Java Developer


  • Involved in Requirements and Analysis: Understanding teh requirements of teh client and teh flow of teh application as well as teh MVC application Framework.
  • Created HTML 5 and CSS from Photoshop mockups.
  • Defined and developed teh application’s presentation layer using HTML 5, CSS 3, JavaScript, and JQuery Scripting and used Backbone.js framework.
  • Worked and involved in development, enhancement and testing of teh application.
  • Worked on Responsive Web Design to make teh web pages responsive.
  • Defined different media queries for different devices.
  • Redesigned pages to improve application design and UI to attract teh customers by taking inputs from senior management.
  • Got chance to interact wif business team on regular basis and gather requirements.
  • Developed mockups and prototypes using HTML 5 and CSS 3.
  • Used JS for custom client-side validation and DOM manipulations.
  • Successfully wrote and implemented SQL Queries, Stored procedures and Triggers in SQL Server
  • Heavily interacted wif teh end users and stakeholders for design validation.
  • Evaluated, analyzed, and tested web interface to understand and enhance teh overall usability of teh designs
  • Contributed in developing company’s internal cheat sheet.
  • Developed cross browser and multi browser compatible web pages using HTML 5, CSS 3, and JavaScript.
  • Used advanced level of HTML 5, JavaScript, CSS 3 and pure CSS layouts (table less layout).
  • Produced content pages wif CSS 3 layout and style markup presentations and also used JavaScript methods and properties.
  • Developed teh pages dat are complaint to W3C standard.
  • Version control through SVN.
  • Actively participated and provided feedback in a constructive and insightful manner during weekly Iterative review meetings to track teh progress for each iterative cycle and figure out teh issues.
  • Ensured site design integrity and quality control consistency throughout teh project’s lifecycle.
  • Updated teh website from time to time for special Requirements.
  • Responsible for quality assurance of finished websites including teh validation of web forms and links.

Environment: HTML 5, XML, CSS 3, JavaScript, JQuery, Eclipse, AJAX, MySQL, JavaScript and Windows X

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