PROFESSIONAL SUMMARY:

• Over 5+ years of IT experience on Java and ITIL related technologies, including more than 4+ years of experience in ServiceNow Development & Administration.
• Hands - on experience in technical implementation of Incident Management, Problem Management, Change Management, Release Management and Service Catalog.
• Experienced in Implementing ‘Release Management’ store application in ServiceNow, Configuring Application based on client Requirements and Business needs.
• Experience in implementing end-to-end Service Catalog.
• Experienced on Creating widgets, pages in Service Portal. Designed and Developed Service Portal on ITSM customers.
• Worked on Multiple ServiceNow Upgrades projects.
• Designed and configured different Workflows for various Service Catalog items.
• Worked in Installation and Configuration of different modules of ServiceNow.
• Hands on experience developing Content Management System (CMS) in Service Now.
• Created different Transform maps to import data into ServiceNow.
• Implementing system security by using Access Control Lists (ACL).
• Worked on End to End implementation of CMDB module using Discovery tool in ServiceNow.
• Provides daily support of Service Management Platform (ServiceNow), including Scripting, Configuration, Customization, Integrations, Administration ServiceNow processes (User management/Group management), Functions, Service Catalog and Workflow.
• Experience in generating different kinds of scheduled Reports and marking them as Gauges.
• Experience in creating Update Sets to migrate group of customizations from one instance to another instance.
• Configured MID Server to import data from external sources.
• Experience in integrating ServiceNow with Web services (SOAP and REST).
• Extensive experience in writing Client Side and ServerSide scripts.
• Participated in workshops (new technologies, enhancement) with ServiceNow partner teams to help company implement ServiceNow using best practices in ITSM.
• Experience in web development (UI) using HTML 5, CSS 3, Angular JS and JQuery.
• Open Source JavaScript Library: JQuery (Core, Selectors, Attributes, Traversing, Manipulation, CSS, Events, Effects, AJAX, Utilities, Internals) and Angular JS (Tables, XML HTTP Request, Forms, Modules, Input Validation).
• Expertise writing SQL Queries.
• Expertise in application development using Java, J2EE, JSP, Servlets, Struts, spring.
• Possess a strong coding experience using Core Java.
• Excellent work experience on Front-end and Back-end testing.
• Excellent oral and written communications, interpersonal, negotiation, analysis and problem-solving skills.
• Experience in all phase of SDLC like Requirement Analysis, Implementation and Maintenance, and extensive experience with Agile Methodology.

TECHNICAL SKILLS:

ITIL: ServiceNow

Requirement Management: MS Word, MS PowerPoint, MS Excel, MS Visio

Programming Languages: C/C++, Java,J2EE, SQL, PL/SQL

Scripting Languages: JavaScript, Jelly Script, HTML, CSS, AJAX, XML, JSON, JQuery

Web/Application Server: Tomcat Web Server, MID Server, Web Sphere

IDE: Eclipse, Net Beans, TOAD

ServiceNow Certifications: Certified Application Developer, Certified System Administrator

Project Management / Tools: MS Project, MS Office, SharePoint, TFS, HP Quality Center Tool, Trello Object Modelling Software

Process: SDLC, Waterfall, Agile Methodology, Prototype model.

PROFESSIONAL EXPERIENCE:

Confidential, Eagan, MN

Sr ServiceNow Developer/Administrator

Responsibilities:

• Upgrade successfully to Jakarta version and London versions.
• Created, Installed new MID servers on Servers for ServiceNow Automation.
• Involved in gathering the Business Requirements and current state processes to develop and configure in the ServiceNow Platform.
• Designed, Developed and Implemented Service Portal for Confidential Organization.
• Worked on various modules of Service Now like Incident management, Change management, Release Management and Problem management, Service Catalog, User Administration, Reporting and Discovery.
• Successfully installed Store version of “Release Management “and customized application by introducing New UI Actions, Business rules and client scripts.
• Created standard Email notifications and templates for “Release Management” application.
• Configured CMDB tables relation with Release Management process for creating dependences on change and release tasks.
• Created the Business rules, Catalog Client scripts, Catalog UI policies for the new service catalog requests developed for various catalogs depending on business need.
• Utilized Java Scripting to deliver solutions that automate and audit business processes using UI Policy, Client Script, UI Action and Business Rules.
• Involved in creating and configuring the SLAs as per the requirement.
• Created Data Sources for various external applications. Used Import sets and Transform maps to import data into ServiceNow.
• Created Access Control List (ACL) rules for forms, tables, modules and also managed groups/roles according to the requirement.
• Worked on Discovery tool to find all configuration Item and populate the CMDB.
• Responsible for creating various homepages including basic Reporting according to the business needs.
• Created Update sets to move customizations between different instances.
• Have experience on Data Lookup definitions and implemented in Incident management.
• Developed Email Templates and Email Notifications.
• Worked on User Management to add, update and deactivate users in Service Now.
• Worked on Upgrading instance from Fuji to Geneva and also worked on instance Cloning.
• Worked on variousServiceNowcustomization, enhancements as per Client requirements.
• Incorporating the coding standards and best practices in the implementation.
• Deploying the developed code to Stage/QA/Production instances using Update Sets.

Application Environment: ServiceNow Fuji / Geneva / Helsinki, Windows 7/8, XML, Java script, Jelly script.

Confidential, St Louis, MO

ServiceNow Developer/Administrator

Responsibilities:

• Involved in gathering the Business Requirements and current state processes to develop and configure in the ServiceNow Platform.
• Provided analysis, design and development of Service-Now trouble ticketing and incident management systems to support the company’s technical operations.
• Responsible technical documentation for Configuration, Customization, Integration with External Services, Administration ServiceNow processes.
• Worked on various modules of Service Now like Incident management, Change management, and Problem management, Service Catalog, User Administration, Reporting and Discovery.
• Identifies and Recommends the ITIL v3 methodologies to deliver technical methodologies around the ServiceNow platform.
• Created the Business rules, Catalog Client scripts, Catalog UI policies for the new service catalog requests developed for new employee hire on boarding request.
• Worked on End to End implementation of CMDB and Asset management. Performed Data migration to import data from other applications and external databases.
• Created Access Control List (ACL) rules for forms, tables, modules and also managed groups/roles according to the requirement.
• Created and modified various Business Rules, Script includes, Ajax Query, JavaScript, and Jelly scripts, UI Actions, UI Policies and Service Level Agreements (SLA) for the existing and customized applications as per the business requirements.
• Designed Workflows, along with standard Workflow templates which can be reused.
• Developed reports as per requirements from management.
• Documented all implementations and best practices defined within team.
• Created Update Sets to migrate customizations from one instance to another instance.

Application Environment: ServiceNow, Windows 7/8, XML, Java script, Jelly Script, Oracle, Toad.

Confidential, Houston, TX

ServiceNow Developer/Sr Administrator

Responsibilities:

• Gathered requirement from stake holders for attributes needed to develop Service Catalog items. Identifies and Recommends the ITIL v3 methodologies to delivered technical methodologies around the ServiceNow platform.
• Attended review meetings and project meetings, Analyzed Business Requirements and Functional Specifications and performed Service Catalog, Incident, Problem and Service Level Management Implementation.
• Utilized Java Scripting to deliver solutions that automate and audit business processes using UI Policy, Client Script, UI Action and Business Rules
• Configuration and customization of Help Desk and different Modules including: Business Rules, Client Scripts, Dictionary Overrides, UI Policies and UI Actions based on user requirements.
• Responsible for creating homepages including basic Reporting.
• Worked on Configuring the IP Addresses to identify the undiscovered CI's and insert them into CMDB.
• Worked on CMDB and Asset management. Performed Data migration to import data from other Applications and external databases.
• Created Data Sources for various external applications. Used Import sets and Transform maps to import data into ServiceNow.
• Created Update sets to move customizations between different systems.
• Developed solutions using JavaScript, Web Services, SOAP and other web technologies to integrate ServiceNow with internal/ external systems and tools.
• Created full documentation for Service-Now applications.
• Created Data Sources from various external applications, scripts to parse incoming data and transform into Service Now.
• Implemented JDBC Export to execute custom SQL queries in the target database based on requirement.
• Design and implement new functionality using Business Rules, UI Policies, and Access Lists etc.
• Created Buttons and context menus both on form and lists using UI actions.
• Worked with Apache Jelly to create various kinds of UI pages.
• Created and maintained API and data integration processes between ServiceNow and other services.
• Involved in creating and configuring the SLAs as per the requirement.
• Designed, developed new Service Catalog items.
• Worked on variousServiceNowcustomization, enhancements as per Client requirements.
• Created Inbound Email Integrations.
• Created and modified various Business Rules, Script includes, Ajax, JQuery, JavaScript, and Jelly scripts, UI Actions, UI Policies for the existing and customized applications as per the business requirements.
• Participated in daily scrum meeting and developer meetings.

Application Environment: ServiceNow, Java Script, Jelly Script, XML, JSON, AJAX.

Confidential

Java UI Developer

Responsibilities:

• Developed presentation layer using HTML, JavaScript, CSS, and AJAX etc.
• Developed AJAX scripting to process server side JSP scripting.
• Developing enterprise applications using Struts Frameworks
• Implemented the Connectivity to the Data Base Server Using JDBC.
• Involved in development of back-end business layers using Servlets.
• Understanding the requirements of the project and performing Unit and integration Testing.
• Involved in creating requirements document by analyzing on the function requirements given by clients.
• DevelopedJSPsand implementedJavaScriptvalidation of data.
• Developed the Server side using Model View Architecture implemented bySpring MVC
• Developed Form Beans, Action Classes and JSP pages.
• Server-side development is done by using servlets and JavaBeans.
• ConfiguringHibernate ORM methodologies,writing SQL and PL/SQLStored procedures.
• DevelopingHibernate mapping and Hibernate configuration files.
• DevelopedDAOto perform CRUD operations over database.
• Oracle Databases are used in the applications and we used JDBC to communicate with that database.
• Deployed application using the WebSphere Server.

Application Environment: Java, J2EE, HTML, CSS, Servlets, Query, AJAX, JavaScript, JSP, JSTL, JDBC, UML, Eclipse, Junit, ServiceNow, Java Script, Jelly Script, XML, JSON, AJAX, HTML.