SUMMARY

• Total of 7+ years of IT experience with 4+ years Salesforce experience as salesforce Administrator and 3 Years of experience in Risk management.
• Experience in Sales cloud, Service cloud, Community cloud, Financial Cloud and Health Cloud.
• Good noledge of teh Technical and Functional aspects of Salesforce.com
• Maintain and customize all aspects of teh Salesforce platform including objects, fields, layouts, security, reporting, validation rules, workflows, data manipulation and migration
• Designing of custom objects, custom fields, custom Tabs, custom reports
• Creation of Users, Roles and Profiles and applying securities at all levels
• Designing of an Application and Creating Objects and Tabs with respect to teh Application
• Proficient in CRM business processes involving Campaign management, Lead management, Account management, Case management, Quote and Forecasting.
• Good experience in developing salesforce Lightning Apps, Lightning Record pages and App Page.
• Worked on Live Chat Implementation and Omni - Channel setup.
• Worked on Web-to-Case, Email-to-Case and Web-to-Lead setup.
• Designing Page layouts and applying securities at Page layouts
• Creating Validation Rules based on teh requirement
• Designing Workflows and Approvals on respective Objects
• Designing junction objects and implementing various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, etc.
• Handling Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Experienced in working with clients to map out their existing Business Processes and providing with system-based solutions that increases efficiency and reduce operating cost
• Have extensive experience in creation of Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules
• Created Security and Sharing rules at Object, Field and Record levels for different users in teh organization
• Have noledge in implementing various fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Workflows, and Approval Processes
• Ability to create Profiles, Roles, Users, Tasks and actions, Dashboards, Reports, and Validation Rules
• Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns as per client’s need
• Developed process enhancements through automations including Workflow, Approval Processes, and Escalation Rules
• Participates in cross-functional agile team that address strategic business issues involving CRM
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments
• Ability to work on multiple tasks in teh fast-paced environment independently and in a team
• Excellent work ethics, self-motivated, quick learner and team oriented
• Familiar with using scrum tools like Atlassian JIRA and Rally.
• Implemented Apttus CPQ, Contact Lifecycle Management (CLM) for various customers.
• Experience with Salesforce CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.
• Experience with full life cycle implementation of business solution, including requirement gathering, prototype designing, coding, database/data mart setup, report development, testing, UAT deployment, production and ongoing product support.
• Very good experience in migration with change set, ANT Migration tool and Copodo.

TECHNICAL SKILLS

Salesforce Technologies & Integration.: Salesforce CRM, Service and Sales Cloud Workflow & Approvals Process, Dashboards, Custom Objects

Sales force Tools: Force.com, Eclipse IDE Plug-in, Visual Studio Code and IntelliJ IDE.

Operating Systems: Microsoft Windows, Linux, Unix, Mac.

Tools: Apex Data Loader, Eclipse, Workbench, Force.com Explorer, Mavens mate, Salesforce DX.

SDLC Methodologies: Waterfall, Agile and Scrum methodologies.

Others: Eclipse IDE, Visual Studio Code (VS Code), IntelliJ Illuminated Cloud2, Git, Bitbucket, GitHub, SVN. ANT Scripts, SFDX, Changesets, Jenkins (CI/CD), Packaging, Release Readiness checks. Salesforce CPQ, JIRA, Agile methodology, SDLC processes, gathering requirements, Software architecture, Application Design and development, Testing, Deployment, Cross-functional teamwork, Stakeholder management, Testing and Debugging, Classic to Lightning migration, Postman

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Administrator

Responsibilities:

• Building solutions to drive forward teh humanitarian mission of teh Confidential focused on Client Services and Experience.
• Responsible for converting business concepts into automated processes and tools, utilizing adaptive agile mythologies to deliver teh minimal viable product to teh business in record time.
• Involved in setting up field level access for each custom object created based on teh user’s role within teh organization.
• Active involvement in teh full product cycle, from requirements to release, for new and continuously improved system functionality to meet teh needs of internal workforce and external users of RC Care.
• Maintain System, Security and Integrity
• Grant/remove and maintain user licenses
• Design, Create and maintain user roles and profiles and other sharing groups
• Maintain, enhance and create workflows, approval processes, and other business rules
• Data Quality and Maintenance
• Import data as appropriate
• Monitor and improve data quality
• Monitor application storage usage and archive data as needed
• Report and Dashboard Creation and Maintenance
• Create and maintain dashboards
• Create and maintain reports including folder maintenance
• Create and maintain reporting capabilities

Confidential

Salesforce Administrator

Responsibilities:

• Worked as Salesforce admin support executing user account creation, personal information setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.
• Analyzing teh requirements and converting them into functional/technical specifications.
• Implementing field level security along with page layouts to manage access to certain fields.
• Involved in setting up field level access for each custom object created based on teh user’s role within teh organization.
• Creating Page layouts, Search layouts to organize fields, custom links, related lists, and other components on edit pages.
• Worked on Workflow Rules, Permission Sets, Profiles and Public Groups.
• Loaded teh data using data loader.
• Worked with page layout customization for teh standard objects like Account, contact, Leads.
• Involved in customizing custom objects, tabs, fields, page layout as per teh business need.
• Defined lookup and master-detail relationships on teh objects and created junction objects to establish connectivity among objects.
• Created teh workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Used teh sandbox for testing and migrated teh deployment instance after testing.
• Designed various custom E-mail templates.
• Worked according to teh business requirement and following ethics of teh company.

Confidential, CA

Salesforce Administrator

Responsibilities:

• Interacting with Clients, Onsite coordinator, Architect and Team members to analyze teh gatheird requirements, planned and prioritized teh design and implementation of functionality.
• Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules.
• Responsible for setting up login restrictions and resetting teh user passwords.
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.
• Created Workflows and Approval processes, flows and developed validation rules.
• Worked closely with BA’s and Developers to complete tasks and keep teh track of progress.
• Understanding teh requirements, preparing teh tasking and hours based to do teh task was daily process.
• Created Users, Roles, Profiles, Fields, Reports, prioritize features based on needs.
• Provided record level and field level security.
• Created Page layouts based on Users and Profiles.
• Created customized reports and Dashboards.
• Created Queues, Public Groups and Email Templates.

Confidential

Underwriting Specialist

Responsibilities:

• Underwriting experience in both Life as well as Health Underwriting
• Making underwriting decisions, while building relationships with teh agents, across multiple lines of insurance.
• Answering inquiries on teh status of policy, risk eligibility and underwriting policies and procedures.
• Applying underwriting acumen while complying with state rules and regulations.
• Investigating information received from reports and other business units and making appropriate updates to teh policy.
• Working across boundaries with countrywide risk management and pricing to execute appropriate strategies and adequate rate for teh exposure.
• Worked actively as a co-coordinator with teh Medical Advisor to review, evaluate and implement underwriting recommendations given by junior underwriters along with coordinating at teh branch and customer level to resolve product and process level escalations.
• Appreciation for achieving targets along with scoring teh maximum productivity on a month on month basis.