Business Analyst/project Manager Resume
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SUMMARY
- Solutions - oriented Analyst possessing a unique combination of skills, including project management, business analysis, quality assurance testing, training and applications development experience.
TECHNICAL SKILLS
- Business systems analysis
- Mobile Application/Web
- Quality Assurance
- SharePoint
- Functional requirements
- MS Word
- Windows
- SDLC
- Requirement tracing
- MS Excel
- MSDOS
- Oracle
- User acceptance testing
- MS PowerPoint
- Mainframe
- MS Access
- Portfolio management
- Lotus Notes
- Business requirements matrixes
- Daptiv
- Trackrecord
- Snag-It
- Project management
- Agile
- Beyond Compare
- Retail
- Requirements gathering
- SAP
- Visual Studio MTM
- SDLC
- Scope and project definition
- Jira
- BluePrint
- Salesforce Marketing
- Cyberduck
- Categorical
- Zoom
- Roadmunk
- Slack
TECHNICAL SKILLS
Confidential
Business Analyst/Project Manager
Responsibilities:
- Communicated effectively with technical and business resources assigned to the project through various means, e.g. email, weekly status reports, Jira.
- Communicating needs and requests from the customers to the development team.
- Implement process improvements
- Evaluate complaints and implement corrections effectively
- Communicate with various departments and customers
- Created and maintained Sprint content in Jira
- Reported bugs
- Maintained project timelines and deliverables
Confidential
Training and Product Support Specialist
Responsibilities:
- Responsible for documenting, workflow process and training of several new Content Management Systems for newsroom across the country.
- Train newsrooms on their content management systems (CMS)
- Manage project deliverables for new CMS, newsletter vendors, mobile application vendors
- Create and maintain training documentation and videos
- Communicate with various departments and customers
- Reported bugs
- Tested new software tools from IT or vendors
- Maintained project timelines and deliverables
Confidential, Columbus, OH
Business Analyst/Quality Assurance Analyst
Responsibilities:
- Testing application enhancements
- Manage change logs
- Implement checklist for Carrier documentation and status
- Document enhancements
- Communicated effectively with technical and business resources assigned to the project through various means, e.g. email, weekly status reports, Slack updates.
- Reported bugs
FahrenheitIT Columbus, OH
Business Analyst/Quality Assurance Analyst
Responsibilities:
- Placed with Columbus Dispatch Printing Company as a Business Analyst/ QA Analyst
- Elicited stakeholder feedback and input through interviews and surveys.
- Release Manager a new Authentication project for their Desktop, Mobile Apps and Mobile Web
- Managed testing team
- Lead user acceptance testing for all releases
- Assisted in planning, requirements gathering and testing for the Authentication Project.
- Communicated effectively with technical and business resources assigned to the project through various means, e.g. email, weekly status reports, SharePoint updates.
- Reported bugs
Confidential, OH
Business Analyst
Responsibilities:
- Elicited stakeholder feedback and input through interviews and surveys for the SAP Collections and Disbursement implementation
- Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards.
- Communicated effectively with technical and business resources assigned to the project through various means, e.g. email, weekly status reports, SharePoint updates.
- Interfaced with business users to prepare and update Business Process Requirements BPR) and Software System Requirements (SSR).
- Created test cases and test scripts and user acceptance test steps.
- Ensured all artifacts complied with corporate SDLC Policies and guidelines.
- Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met.
- Identified "bottlenecks" and implemented new and improved processes and policies.
- Applied change requests, versions, and addendums to Scope documents, Businsess Process flows, test cases, test scenarios and training documents.
Confidentia, OH
Consultant I
Responsibilities:
- Support new Point-of-Sale installation for Confidential , Inc. since April 1, 2014.
- Successfully applied patches via Linux system.
- Using tools and creative thinking I troubleshooted and corrected application/hardware errors on Point-of-Sale system using Personality Server and Linux commands.
- Effectively communicate successes and issues to the project team in a timely manner.
Confidential Columbus, OH
Business Analyst
Responsibilities:
- Life Insurance branch of Grange Insurance to implement new agent facing technology on their web-based programs.
- Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards and maintain them using the project management tool, Daptiv.
- Interfaced with business users to prepare and update Business Process Requirements BPR) and Software System Requirements (SSR).
- Created test cases and test scripts.
- Ensured all artifacts complied with corporate SDLC Policies and guidelines.
- Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met.
- Effectively communicate successes and issues to the project team in a timely manner.
- Developed use cases, process flows, mock-ups, user acceptance strategy for all projects.
- Critical to the initiation to implementation of the Grange Agent Term Life On-Line Quoting system project.
- Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.
- Critical to the initiation to implementation of the Grange Agent On-Line Application project.
- Documented process flows and developed requirements for functional improvements and enhancements.
- Other projects were completed as well as production support on a daily basis.
- Managed Grange Life Project and Defect Portfolio Responsible for test scripts and test execution throughout the entire project.
- Responsible for successfully organizing and executing user acceptance testing teams Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.
Confidential, OH
Quality Assurance Analyst
Responsibilities:
- Assignment involved Web-based online submission of commercial insurance products.
- Tracked defects associated with testing for reporting purposes Manual testing of mainframe and web-based systems
- Created complex test plans, test cases, test scenarios for Commercial auto and Commercial Package product implementation projects
- Received accolades for part played in implementing a multi-million dollar revenue product
- Active participant in user story creation and acceptance criteria for agile Commercial Auto project.