SUMMARY

• Solutions - oriented Analyst possessing a unique combination of skills, including project management, business analysis, quality assurance testing, training and applications development experience.

TECHNICAL SKILLS

• Business systems analysis
• Mobile Application/Web
• Quality Assurance
• SharePoint
• Functional requirements
• MS Word
• Windows
• SDLC
• Requirement tracing
• MS Excel
• MSDOS
• Oracle
• User acceptance testing
• MS PowerPoint
• Mainframe
• MS Access
• Portfolio management
• Lotus Notes
• Business requirements matrixes
• Daptiv
• Trackrecord
• Snag-It
• Project management
• Agile
• Beyond Compare
• Retail
• Requirements gathering
• SAP
• Visual Studio MTM
• SDLC
• Scope and project definition
• Jira
• BluePrint
• Salesforce Marketing
• Cyberduck
• Categorical
• Zoom
• Roadmunk
• Slack

TECHNICAL SKILLS

Confidential

Business Analyst/Project Manager

Responsibilities:

• Communicated effectively with technical and business resources assigned to the project through various means, e.g. email, weekly status reports, Jira.
• Communicating needs and requests from the customers to the development team.
• Implement process improvements
• Evaluate complaints and implement corrections effectively
• Communicate with various departments and customers
• Created and maintained Sprint content in Jira
• Reported bugs
• Maintained project timelines and deliverables

Confidential

Training and Product Support Specialist

Responsibilities:

• Responsible for documenting, workflow process and training of several new Content Management Systems for newsroom across the country.
• Train newsrooms on their content management systems (CMS)
• Manage project deliverables for new CMS, newsletter vendors, mobile application vendors
• Create and maintain training documentation and videos
• Communicate with various departments and customers
• Reported bugs
• Tested new software tools from IT or vendors
• Maintained project timelines and deliverables

Confidential, Columbus, OH

Business Analyst/Quality Assurance Analyst

Responsibilities:

• Testing application enhancements
• Manage change logs
• Implement checklist for Carrier documentation and status
• Document enhancements
• Communicated effectively with technical and business resources assigned to the project through various means, e.g. email, weekly status reports, Slack updates.
• Reported bugs

FahrenheitIT Columbus, OH

Business Analyst/Quality Assurance Analyst

Responsibilities:

• Placed with Columbus Dispatch Printing Company as a Business Analyst/ QA Analyst
• Elicited stakeholder feedback and input through interviews and surveys.
• Release Manager a new Authentication project for their Desktop, Mobile Apps and Mobile Web
• Managed testing team
• Lead user acceptance testing for all releases
• Assisted in planning, requirements gathering and testing for the Authentication Project.
• Communicated effectively with technical and business resources assigned to the project through various means, e.g. email, weekly status reports, SharePoint updates.
• Reported bugs

Confidential, OH

Business Analyst

Responsibilities:

• Elicited stakeholder feedback and input through interviews and surveys for the SAP Collections and Disbursement implementation
• Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards.
• Communicated effectively with technical and business resources assigned to the project through various means, e.g. email, weekly status reports, SharePoint updates.
• Interfaced with business users to prepare and update Business Process Requirements BPR) and Software System Requirements (SSR).
• Created test cases and test scripts and user acceptance test steps.
• Ensured all artifacts complied with corporate SDLC Policies and guidelines.
• Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met.
• Identified "bottlenecks" and implemented new and improved processes and policies.
• Applied change requests, versions, and addendums to Scope documents, Businsess Process flows, test cases, test scenarios and training documents.

Confidentia, OH

Consultant I

Responsibilities:

• Support new Point-of-Sale installation for Confidential , Inc. since April 1, 2014.
• Successfully applied patches via Linux system.
• Using tools and creative thinking I troubleshooted and corrected application/hardware errors on Point-of-Sale system using Personality Server and Linux commands.
• Effectively communicate successes and issues to the project team in a timely manner.

Confidential Columbus, OH

Business Analyst

Responsibilities:

• Life Insurance branch of Grange Insurance to implement new agent facing technology on their web-based programs.
• Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards and maintain them using the project management tool, Daptiv.
• Interfaced with business users to prepare and update Business Process Requirements BPR) and Software System Requirements (SSR).
• Created test cases and test scripts.
• Ensured all artifacts complied with corporate SDLC Policies and guidelines.
• Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met.
• Effectively communicate successes and issues to the project team in a timely manner.
• Developed use cases, process flows, mock-ups, user acceptance strategy for all projects.
• Critical to the initiation to implementation of the Grange Agent Term Life On-Line Quoting system project.
• Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.
• Critical to the initiation to implementation of the Grange Agent On-Line Application project.
• Documented process flows and developed requirements for functional improvements and enhancements.
• Other projects were completed as well as production support on a daily basis.
• Managed Grange Life Project and Defect Portfolio Responsible for test scripts and test execution throughout the entire project.
• Responsible for successfully organizing and executing user acceptance testing teams Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.

Confidential, OH

Quality Assurance Analyst

Responsibilities:

• Assignment involved Web-based online submission of commercial insurance products.
• Tracked defects associated with testing for reporting purposes Manual testing of mainframe and web-based systems
• Created complex test plans, test cases, test scenarios for Commercial auto and Commercial Package product implementation projects
• Received accolades for part played in implementing a multi-million dollar revenue product
• Active participant in user story creation and acceptance criteria for agile Commercial Auto project.