SUMMARY:

A dynamic, energetic, results - oriented IT professional with 21+ years of IT expertise in Business and Technology, including extensive experience in hands-on coaching, direction, program/project management, application design, development, and deployment, infrastructure, change management, and IT/Agile transformation. Capable of managing budgets ranging from CAD$ 1M - CAD$ 50M+ annually. Skilled with multi-location project execution aligned with global delivery models, and aligned with Six Sigma, Lean, ISO, and SEI CMMI processes. Skilled in employing methodologies and best practices to continuously streamline and improve processes. Able to cultivate strategic relationships with customers, peers, managers, and stakeholders.

CORE COMPETENCIES:

Business Acumen | Program Management | Project Management | Agile Coaching | Agile Project Management | Leadership | Mentoring/Training | Program Delivery | Program/Project Process Engineering | Big Data | Enterprise Data Warehouses | Business Intelligence | Master Data Management (MDM) | Target Operating Model (TOM) | SAS | Analytics | Data Governance & Analytics | Capital Markets - Regulatory | Banking, Financials, Security, Insurance

TECHNICAL PROFICIENCIES:

Project Management Tools: Microsoft Project, Microsoft Office, HP Project & Portfolio Management, Project Management methodologies (Agile, Scrum, XP, Kanban), Microsoft Project Central/Server, EPPM - Planview, Clarity, JIRA, Confluence, Rally, Visio

Business Intelligence/Analytics: SAS 9.1.3 (Base & Macros), SAS Information Map Studio 3.1, SAS Management Console 9.1, SAS Campaign Management Studio (CI), SAS Interactive Management, SAS Data Quality (DQ) & SAS OpsRisk Monitor, SSIS, SSRS, SSAS, Power BI

RDBMS: Oracle, MS SQL, MySQL, Access, TeraData

Web Designing Tools: Java Scripting, Java, JSP, J2EE (EJB), JSF, JMS, WSDL XML, Jbuilder, Struts, Junit, Jmeter, ASP, ASP.net, VB, VB.net

PROFESSIONAL EXPERIENCE:

Confidential

Vice President and PMO Head

Responsibilities:

• Charged with leading/managing large projects and portfolios; with being a player/coach, facilitator, collaborator, risk mitigator, community builder, and expert planner; and with developing/maintaining executive-level relationships.
• Deliver on promises and build high-functioning teams.
• Serve as a leader within the PM discipline and helping to strengthen the team at global level through people growth/development.
• Cultivate relationships with key clients, industry organizations, teaming partners, and stakeholders; identify teaming opportunities to grow the business.
• Responsible for liaising and collaborating with internal/external stakeholders to review technology requirements/initiatives.
• Address operational and strategic concerns. Provide financial management of annual operating/initiative expenses. Develop, monitor, and report on budgets.
• Expanded the business with new clients and portfolios by 20%.
• Successfully improved/optimized the PMO framework, process, and methodologies for better program/project delivery.

Confidential

Senior Program Manager/Agile Coach

Responsibilities:

• Direct, mentor, coach, lead, manage up to 40+ cross-functional resources including Scrum Masters, PMs, and senior team members.
• Ensure that PMO procedures/processes are correctly implemented and documented to provide seamless service delivery and IT service management including regulatory reporting with a $10M+ budget.
• Coach leaders, management, Scrum Masters, BAs, and managers/executives on Agile values, principles, artifacts, and practices to promote continuous improvement.
• Facilitate/coach in Sprint planning, daily scrums, scrum of scrum, retrospectives, stakeholder meetings, and software demos.
• Concentrate efforts on product backlogs, grooming, and project timelines. Collaborate with project owners/Scrum Masters in backlog management and continuous feature delivery. Educate, train, and reinforce Scrum methodology and Agile framework to team members, Scrum Masters and key stakeholders including senior management.

Confidential

Chief Technology Officer (CTO) and PMO - Head

Responsibilities:

• Tasked with coaching, directing, leading, and mentoring the organization by establishing PMO and governance aligned with the SDLC, Change Management, Agile methodology (Scrum).
• Led project managers, cross-functional technical teams of 100 resources, and the Business Development team.
• Responsible for technical pre-sales by acquiring large enterprise and multimillion-dollar program/projects from fortune 500 companies.
• Accountable for providing daily supervision of all financial aspects of program/projects, customer satisfaction/support, cyber transformation and security, change management, release management/planning, data governance, data analytics, financial forecasting, enterprise data warehouse/management; monitoring, tracking, reporting projects, Digital Marketing, Mobile App clients, and 3rd party vendors/partner management.

Confidential

Senior Program/Project Manager/Agile Coach

Responsibilities:

• Oversaw the Banking/Financial SAS product line, program/project management, the supervision of all financial aspects of program/projects, customer satisfaction/support, cyber security transformations, change management, release management/ planning, compliance, regulatory reporting, building servers, project/data governance, resource/financial forecasting, and process optimization/engineering within the PMO.
• Increased project output, BI implementations, enterprise data warehouse/management, big data, data governance, data management, data strategy, workflow, data marts, monitoring, tracking, reporting projects for financial institutions/banks using SAS and Agile methodologies.

Confidential

Senior Program Manager/Agile Coach

Responsibilities:

• Helped the product owner with backlog maintenance using Scrum. Performed product demonstrations and retrospectives, and resolved action items.
• Responsible for defining product roadmaps and creating backlogs in collaboration with product owner, key business partners, and Sprint retrospective to improve cycles/deliverables.
• Maintained open channels of communication; provided leadership in program direction, risk/issues, change management, release management, financial management, stakeholder management, and vendor software management.
• Coached leaders, management, teams, Scrum Masters, Business Analysts, managers/executives on Agile values, principles, artifacts, and practices to promote continuous improvements. Mentored teams to become self-directed with strong accountability, decision-making, conflict resolution, transparency, and team building.
• Introduced Agile best practices including time-boxing, continuous integration, code/design reviews, transparency, accountability, Rally/JIRA tracking, product visioning, self-management, empowerment, and role training, achieving a velocity improvement of 50%+.

Confidential

Senior Program/Project Manager

Responsibilities:

• Obtained online customer 360 views, executed as per hybrid methodologies; directed, mentored, coached, led, and managed 35-40+ cross-functional technical resources to ensure that Confidential EDF (PMO) procedures/processes were implemented and documented to provide seamless service delivery and IT service management for credit risk, enterprise data warehouse, big data, data marts, and contact center applications.
• Helped agents/bankers to up-/cross-sell products to their respective customers, achieving an increase of %12.

Confidential

Senior Program/Project Manager/Agile Coach

Responsibilities:

• Led program management and IT/infrastructure cyber security transformations within the Capital Market (front Office); Risk IT; Liquidity & Credit risks; counterparty risks; launched/enhancements of regional regulatory reports; process engineering; mortgages; leading; investments (mutual funds, fixed Income); treasury, digital channel; Forex; trading (trading book, book of record); compliance.
• Implemented globally by bridging the gap between Business, Technology, Infrastructure in collaboration with VPs/directors from multiple regions.
• Mentored/coached leaders, management, teams, Scrum Masters, Business Analysts, managers, and executives on Agile values, principles, artifacts, and practices to promote continuous improvement by 30%.

Confidential

Senior Program Manager

Responsibilities:

• Tracked/managed a significant product backlog, spirit cycles, burn-down metrics, velocity, and task breakdowns.
• Mitigated issues using risk management and contingency planning.
• Implemented backlog grooming, release/Sprint planning, daily stand-ups, impediment removals, and reporting.
• Delivered a cash back credit card (a timebox program) on time and budget aligned with the launch date.