SUMMARY

• Professional with 14+ years of experience as a Business Analyst with extensive experience with Requirement gathering (from process design owners, Business Groups, Power Users and End users), Business Blueprint (Identifying Reports, Gap Analysis, Enhancements), and Post production Support.
• Conducted Stake Holder analysis to get a clear understanding of the process and various roles and responsibilities of the team members and to know the POC - Point of Contact.
• Skilled in performing Gap analysis and Impact Analysis by identifying existing technologies, documenting the enhancements to meet the end-state requirements.
• Extensive experience in Supply chain management. Worked on multiple project deliveries for Brand, Demand Planning, Production Planning and Customer Logistics teams.
• Experience in integrating Inventory, Sales and Product data in SAP HANA and creating multiple dashboards using Tableau and Power BI. Responsible for capturing all the business requirements for the dashboards to include more advanced /predictive logic for calling out the inventory gaps and ordering/forecasting predictions vs. just looking at current days of supply vs. past days of supply.
• Proficient in documenting Business Process Design, creating Business requirements document (BRD), Use case specifications, Functional Specification Document (FSD), Detailed Design Specifications (DDS), User Interface Specifications (UIS), Traceability Matrices for baseline documents on other related artifacts.
• Expert in writing detail systemuse cases, developing businesstest cases, andworking with QA teams during testing phasetherebyfacilitating acceptance testingwith stakeholders and users.
• Exposed to various development methodologies like Waterfall, SDLC, Agile (Scrum).
• Strengths include strong understanding of the business processes and conversion of business requirements into SAP solutions.
• Experience in conductingUser Acceptance Testing.
• Good experience in writing User stories in JIRA and working in agile methodology.

TECHNICAL SKILLS

BI Tools: Business Objects 4.0, XI R3, IDT, Universe Designer, Desktop Intelligence, BI Launch pad, Web Intelligence/Info view, Import Wizard,Upgrade Management Tool, Publishing Wizard, CMC, Live Office, BEx Designer, BEx Analyzer, Info Cubes, Tableau, Crystal Reports2008/XI/10/9.0

RDBMS: Oracle 11g/10g/9i/8i, MS SQL Server 2000/2005, Tera data V12, IBM DB2 V8

Programming Languages: SQL, PL/SQL

Front End Tools: Cognos, Business Objects, Bex, JIRA, HP ALM (Quality Center), Erwin 4.1, TOAD and SQL Developer, Tableau

ERP: SAP ECC 6.0, SAP BW/BI 7.0, HANA

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business process lead IV/Product owner/Data Analytics

Responsibilities:

• Responsible for delivering harmonized data lake by integrating data from different business sources of information like Billing, Claims(Vistex) data from SAP BW, SAP CO-PA (Cost Profit analysis) data and SAP FICO from SAP ECC, Salesforce.com (SFDC) and build a common data visualization product in HANA and Tableau with End- User customization and solve the highest priority use cases for business like true Profitability of customer groups ( Distributors, End Users, Segments etc.), Understand the revenue opportunities (Direct, Indirect, E-comm etc.) and Customer retention.
• Gather requirements from internal clients and provide business and technical expertise to the Process teams.
• Working with backend source systems (SAP FICO, SD, MM, SCM) to be able to identify source(s) of transactional information to define analytic requirements for SAP HANA and Tableau dashboards.
• Translate business requirements into functional designs for effective analytic solutions.
• Collaborates with Solution Architects and BI designers to make sure that the solution fits within enterprise context.
• Responsible for the roll out of a Distributor P&L in COPA that determines true profitability and multiple projects for Customer logistics team.
• Worked with the SAP SD Team for Design and Configuration of the Sales process and integration with FI.
• Responsible for planning, coordination of technical environments, process readiness, user setup, transports, Security model, configuration dependency and all over Performance improvement of the systems.
• Participated in daily SCRUM meetings in an agile environment, retrospective meetings for issues, in corporate suggestions, decisions in code development and handling multiple scrum teams in a different geographical location (onsite / offshore model).
• Provide functional leadership in design, development and testing of complex analytical reporting solutions.
• Involved in change management activities, Knowledge Transfer workshops, Risk management and assessments, and communication to the business user communities.
• Working on different stages of BI - project estimation, requirements determination,gapanalysis,businessprocess re-engineering, issue resolution, configuration, training, go-live assistance and post implementation support.
• Participate in the overall agile delivery model to ensure timelines are met.
• Design & build templates for User Acceptance testing (UAT).
• Preparing test scenarios to see all functional business requirements are addressed.
• Good experience in writing User stories in JIRA and working in agile methodology.

Environment: SAP ECC (FICO, SD, MM, SCM), SFDC, SAP HANA, SAP BW, Tableau, Analysis for office, Power BI

Confidential, Nashville

Sr. Business Analyst/ Product owner

Responsibilities:

• Provide SAP Data Analytics support for the Marketing team and gather requirements from the business for reporting via SAP Business Objects (Dashboards and Adhoc Reporting) from the source SAP CRM/Netezza.
• Also involved in the GAP analysis for the SAP CRM enhancement projects and the Data Analytics platform.
• Developed Functional specifications that outlines required Characteristics, Measures and Business rules.
• Product Owner of all the dashboards for the Marketing team and derive new Data Analytic requirements for Dashboards/reports based on the business feedback.
• Deployed and scheduled reports for end users and customers.
• Strong leadership skills with experience managing project teams in offsite and remote locations.
• Served as liaison between business users and application service providers
• Conducted business process Gap Analysis between To-Be design and SAP standard Business Processes, and made recommendations for Process Improvement
• Translated business requirements into SAP functional requirements and created Functional Design Specifications
• Solved application and configuration issues and collaborated with other BSA's to ensure end-to-end business process integration
• Created Test Scripts, developed SAP User Procedures, Training Curriculum and conducted Training Sessions for all levels of end users
• Good experience in writing User stories in JIRA and working in agile methodology.
• Lead the SAP Scoping, Configuration, Upgrade and Implementation support in Finance and Process documentation.
• Involved in preparing and signing off the functional specification (FS) documents, FUT and UAT testing cycles (functional unit testing, and User Acceptance Testing) before Go Live.
• Supported the critical integration areas of SAP-FI with other modules like SD, MM, CO-PA

Environment: Marketing, SAP CRM on HANA, Data Analytics, Power BI

Confidential, SFO

Sr. Business Analyst

Responsibilities:

• Project goal was to sunset the use of forms and increase productivity, streamline communication, and eliminate duplicate data entry by replacing the manual process into an integrated automation solution by utilizing the current framework that supports the MRM campaign Navigator and provide on demand reports based on the Promotions/ Coupons using SAP Business Objects.
• Experience as Functional Analyst in implementing SAP BW on HANA, SD modules.
• Meeting with Business and Functional owners for requirement gathering and high-level design review sessions to derive and execute action plans.
• Experience of working on different stages of BI - project estimation, requirements determination, gap analysis, business process reengineering, issue resolution, configuration, training, go-live assistance and post implementation support.
• Worked collaboratively with cross-functional departments to develop work plans and deliverables on time.
• Responsible to develop BI strategy, integration based on business requirements, information gathering and recommend appropriate business systems.
• Facilitated workshops and requirement facilitation sessions with end-user/clients/stakeholders and the IT group.
• Written Manual Test scripts and performed end-to end testing for the OMS project in HP quality center. Reconciled the data for testing from source system to target system.
• Created Dashboards to monitor business performance, insight analytics, role-based dashboards.
• Closely coordinated with both business users and developers for arriving at a mutually acceptable solution.
• Assist departments and project teams in overcoming inefficiencies, problems and inconsistencies by coming up with feasible solutions.
• Creating functional and configuration specification documents including development, documentation and Test protocols. Support the QA team by providing input to acceptance criteria and test cases.
• Consumption of HANA information Models in BW by creating Composite Providers.
• Good experience in writing User stories in JIRA and working in agile methodology.

Environment: E-commerce, OMS, SAP BW on HANA, Power BI, Tableau, Jira

Confidential, Sheboygan, WI

Sr. Business Analyst/Functional Lead/Product owner

Responsibilities:

• This project started as a merger from another company and I was responsible for requirement gathering that involved in automation of Confidential Vendor E-commerce process. Gathering requirements from the merger company, worked as system integration specialist between 2 companies (as they were running on different systems) and integrated the process to the same standards as Confidential .
• Worked extensively with the 14 stakeholders on the project approval process.
• Gather requirements from internal clients and provide business and technical expertise to the
• Process teams in support of process design for the portal.
• Created Use Case Diagrams, Data Flow Diagrams, Activity Diagrams and Sequence Diagrams in MS Visio.
• Lead, gather, develop, coordinate, and maintain business requirements from initial phase to final implementation, assuring requirements meet standards.
• I have setup multiple user sessions to understand the existing logic and document the requirements based out of the meetings from multiple Source systems like ECC 6.0, CRM, and External flat file & various legacy systems.
• Interact with users, other portfolios, and vendors for full life cycle of project.
• Troubleshoot, coordinate, and maintain production systems/programs/applications, as needed.
• Engage daily, weekly and Monthly status review meeting with key customer stakeholders - Managers, Directors and Senior directors.
• Conducted JAD sessions and bridge the gap between the Business and technical team.
• Provided estimates and submitted project plan documentation for report conversion project.
• Written User stories in JIRA and worked in agile methodology.
• Responsible for performing Functional, Integration, Performance Testing and End to End testing in HP QC.
• Involved in quality assurance phase planning, coordination an implementation of QA strategy for overall project. Performed user acceptance testing (UAT) to validate user requirements and expectation.
• Analyzed business processes to identify functional gaps and points of external integration.
• Mapped business processes to SAP functionalities.

Environment: Marketing, E-commerce, SAP BW, BOBJ, Jira, Oracle 11g

Confidential, Juno Beach, FL

Sr. Business Analyst / Product owner

Responsibilities:

• Over 5 years with Confidential Corporation, I have involved in multiple projects and worked on different technologies like SAP BW, Teradata, Cognos, Business Objects and SQL Server. Worked as a Subject Matter Expert (SME) and Product Owner for an end - to -end implementation project for the Enterprise Data Warehouse (SAP ECC-WebSphere - SAP BW - Teradata - Cognos)
• Provide strategic business process/reengineering consulting as appropriate and typically work on multiple, technically complex, mission-critical, and/or high-profile projects.
• Liaison between the Implementation Technical Teams, Digital Operations and the Brand Stakeholders
• Provides Technical infrastructure platform support across multiple verticals.
• Analysis to support and provide strategic leadership toward the proactive selection, development, implementation, and support of applications to meet short and long-term business needs that drive business value.
• Created and delivered full sign-off project documentation starting from Development and ending at post-Production deliverables by working with Key Stakeholders to elicit information and gain agreement
• Managed and mentored a team of 8 quality assurance associates to deliver 24/7 support
• Completed in-depth analyses for business-optimization projects, reporting tools, back-office programs and payment-processing apps. Measurable outcomes:
• Provided executives with analytics and decision-support tools used as the basis for reorganization, consolidation and relocation strategies.
• Collaborated with developers to automate manual processes, saving time and money while decreasing errors. Credited as a primary driving force behind a 5% increase in margins this fiscal year.
• Collaborated with stakeholder groups across the organization to ensure business and technology alignment. Proposed solutions meeting defined specifications and needs.
• Performed quality assurance, system integration and user acceptance testing facilitating on time, on budget and acclaimed “go-live” of enterprise implementations for up to 12,000 global users.
• Provided advice to business SME’s to analyze, design and deliver SAP functionalities.
• Developed technical and functional specifications.
• Provided the technical studies for data conversion to SAP system.
• In SAP-CO-PA, worked in coordination with SD, MM regarding "Pricing" in defining condition types, Condition tables, Procedures and access sequence.
• Documented support processes to deliver best results training to end users.
• Optimized training plans and training efficiency.
• Provided system production support and functional design for project enhancements.
• Experience in working with diversified teams in onsite and offshore model.
• Provide user support and coordinate resolution of issues to include change management, root cause analysis, and appropriate escalation as needed.
• Develop use cases and functional specifications and coordinate the capture of process models and functional testing, ensuring system is functionally appropriate, technically sound, and well-integrated
• Develop and manage user acceptance criteria
• Prepared description and flow-charts of business processes using MS Visio.

Environment: SAP ECC 6.0, SAP BW, BOBJ 4.0, Teradata 14, SQL, Cognos, Data Analytics

Confidential, MN

Sr. SAP BW Analyst

Responsibilities:

• Worked collaboratively with cross-functional departments to develop work plans and realize stated milestones/deliverables on time and on budget.
• Understanding Business needs and create/finalize a technical requirement document.
• Performed design checks, validations, mappings, calculations, data reconciliations and implement changes relevant to regulatory reporting.
• As part of the requirement, my role involved in Re-Designing and Implementation of Customized and Standard content objects of Project Systems (PS), Logistics and FICO.
• BI Data Modeling - Info cubes, Data Store Objects (DSO’s), MultiProviders, Real Time Data Acquisition (RDA), BI Info Sets, as well as data distribution via Open Hub
• As part of another assignment extensively worked on LO Cockpit structures, Generic and Delta Extraction.
• Extracted Master & Transaction Data using Generic Data Sources from OLTP.
• Experience with SAP Enterprise Portal (EP 7.0), Information Broadcasting, and Integrated Planning.
• Worked on FICO extractors like FIAR C02 (AR Transaction Data), FIAR C03 (AR Line Item), FIAP C03 (AP Line item) and generated queries based on the requirement.
• To query source data and calculations for monthly, quarterly and adhoc periods to provide information to internal customers.
• To coordinate with different internal customers, vendors and solution providers to get task done.
• Participate in vendor software customization, configuration requirements, analysis, mapping and stakeholder signoff on key BRD, SDI documentation.
• Support Program management with weekly statuses on planned activities, deviations, issues, queries, milestones and escalations along with mitigation plans to senior management.
• Perform functional testing, log defects in HP QC and re-test fixes for QV.
• Identify the involvement of cross-functional teams and create a requirement report including funding details.
• Interaction with cross-functional technical teams for understanding of requirements.
• Creating unit test document and verify the results with each functional team.
• Creating Integration test document and verify the results after system integration.
• Conduct a final product demonstration with the business and arrange user acceptance test with business.
• Get business sign-off and make sure the product is implemented on-time as per business demand.

Confidential, MN

Business Analyst

Responsibilities:

• Develop business architecture using requirements such as scope, processes, alternatives, and risks.
• Researched data dialysis errors and worked to rectify errors, allowing the business to make informed decisions and improve operational efficiency.
• Created reports in partnership with IT Developers, empowering business partners to drive productivity improvements.
• Developed test scripts, conducted unit tests, documented and resolved discrepancies resulting in zero defects in production.
• Translated business requirements into IT solution design to drive a seamless future system.
• Orchestrated daily production with focus on productivity, meeting SLA's for customers, compliance with regulatory requirements and process improvements.
• Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.
• Conduct 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are resolved.
• Communicate client’s business requirements by constructing easy-to-understand data and process models.
• Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications.
• Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.