SUMMARY

• Business Analyst with over 8 years’ experience in Banking, Mortgage, Insurance and HealthcareOver 7 years of Business Analyst experience in Product, Project and Release Management in executing several enterprise - wise development initiatives - new development, product development and enhancement projects.
• Business Analysis: Develop, maintain and provide regular and ad-hoc business statistical reports. Define, document, analyze and verify requirements.
• Process Improvement: Identify opportunities and constraints for business process improvements. Analyze Business Processes, systems and procedures and make recommendations to increase efficiency. Use Business Process Model for all activities from conceptual to procedural level.
• Experience in analysis and requirement-gathering efforts for Application Development Projects using Agile and Waterfall processes
• Creating Use Case Models, Activity Diagrams and Communications Diagrams
• Skilled in conducting Brainstorming Sessions, Requirement Reviews, System Walkthroughs & Client Interviews
• Experience in Functionality, Usability, Reliability, Performance and Regression Testing and User Acceptance Testing (UAT)
• Experienced in coordinating with teh User Experience team in conducting Usability Studies, validating Entity Relationship Diagrams (ERDs)
• Experience in conducting SWOT Analysis, Cost Benefit Analysis and ROI Analysis
• Strong Analytical, Interpersonal, Communications and Problem-Solving skills, and timely execution of projects

TECHNICAL SKILLS

Processes: Agile, Waterfall

Databases: Web Application Tools

MS Access: Adobe: Acrobat, Photoshop

Microsoft Office Tools: Microsoft Word, Excel, PowerPoint, Access, Outlook, Visio

PROFESSIONAL EXPERIENCE

Confidential

Project Business Analyst

Responsibilities

• Reviewed requirement specifications and functional design documents for completeness and testability as well as ambiguity and inconsistency.
• Worked on scenarios for different application modules according to functional requirements and business specifications using teh Agile methodology.
• Took a lead role in automation and manual testing by creating detailed test plans & test cases.
• Responsible for conducting Functional, Regression testing.
• Collaborated with Manual testers and Business Analysts as needed to report data related issues Regression testing and determine teh root cause of defects.
• Tracked bugs and performed regression testing of teh entire application once teh bugs were fixed. Frequently updated teh requirements.
• Participated in both internal and external process improvement projects like QA and UAT with Business, Marketing and External Vendors teams.
• Involved in User Acceptance Testing on later stages of SDLC.

Confidential

Agency Management System Project Business Analyst

Responsibilities:

• Developed teh scope and vision document that defined teh primary goals, objectives and scope of teh project.
• Organized stakeholder meeting sessions to define application scope, performed gap analysis to come up with application boundaries and touch points for teh origination workflow based on waterfall methodology.
• Identified various business processes and developed process flow diagrams for business processes and validated teh processes with subject matter experts.
• Identified and documented business and customer requirements, using Requisition and defined application’s functional requirements.
• Developed class diagrams and sequence diagrams to validate different business processes.
• Used Rational Rose to formalize business modeling and data modeling (ER Diagrams) and developed application’s business architecture for rapid and controlled insurance application development and integration of workflow.
• Worked as an interface between business users, testers and application development team so that all users understand business needs and drivers clearly; and are on-board.
• Involved in Incident Reporting and Change Control procedures to track changes during teh development of teh system.

Confidential

Loan Work Project Business Systems Analyst

Responsibilities

• Organized and setup process owner and stakeholder meeting sessions to define application scope and performed gap analysis to come up with application boundaries and touch points for teh origination workflow.
• Developed teh scope and vision document to define primary goals, objectives & scope of Loan Work project using agile fundamentals.
• Implemented Service-Oriented Architecture (SOA) for linking business and computational resources on demand to achieve teh desired results for service consumers (which can be end users or other services).
• Identified various business processes and developed process flow diagrams for teh pre-approval business processes and validated teh processes with subject matter experts.
• Identified and documented business and customer requirements and defined application’s functional requirements.
• Employed Rational Unified Process (RUP) to develop an Object-Oriented model and wrote Use Cases.
• Developed class diagrams and sequence diagrams to validate different business processes.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, information needs and ensured that critical requirements are not missed for teh approval and pricing engine.
• Worked as an interface between business users, testers and application development team so that all users understand business needs and drivers clearly; and are on-board.
• Involved in Incident Reporting and Change Control procedures to track changes during teh development of teh online loan application system.

Confidential

Health Cloud Project Business Analyst

Responsibilities:

• Established a new self-organizing scrum team by training on agile fundamentals and coaching team for sustaining changes introduced. After teh burn-in period, teh team was able to execute 80% - 90% of user stories over multiple sprints.
• Rapid bootstrapping of distributed team and excellent cadence build-up within 2 iterations.
• High-performing and motivated team created with record close to 95% participation in agile meetings.
• Executive briefing and reporting on scrum metrics, burn-up and process improvements periodically.
• Assisted in teh definition and teh rollout of product roadmap across multiple releases, working with physicians, technology and operations personnel.
• Performed market analysis to determine requirements both at a product and feature/functionality level for teh FDA validation module.
• Conducted JAD sessions to elicit requirements from medical personnel while ensuring feasibility with technical leads.
• Produced key product requirements document including use case diagrams and scenarios that provide detailed explanation of what is to be delivered and teh priority of each request.
• Conducted brainstorming sessions to aid high level analysis to identify key actor roles and functions and documented use case diagrams.
• Maintained teh UML models and promoted teh creation of repeatable models for teh Transfer and Departure subsystem.
• Conducted usability analysis in coordination with UI design engineers and reviewed system test cases.
• Led requirement review sessions with both internal and external stakeholders to ensure that product requirements respond appropriately to teh needs of Center, their doctors and other end-users.
• Reviewed test cases to ensure accurate and complete testing of user requirements.
• Led User Acceptance Test before teh go-live of teh project.