SUMMARY

• Having 10+ years of IT Experience including 5+ years of sales force full life cycle (SDLC) implementation experience as Sales force Developer and Sales force administrator. Have good working noledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Strong experience working wif Apex classes, Triggers, Controllers and Controller Extensions.
• Experience in implementing Sales Force Custom objects, Custom fields, Junction objects, Master - Detail relationships, and Look-Up relationships.
• Experience in design of Dashboards, data binding and various other components as per teh client and application requirements and awareness of teh governor limits for a multi-tenant environment.
• Worked on SOAP API and REST API integrations.
• Involved in Data Integration and Migration by using Force.com data loaders, web-based import wizards and Informatics cloud and Jitter bit.
• Personally, exploring Sales force Lightning app builder which enhances UI and drag and drop app building and good noledge in Aura Application.
• Built interactive wizard-like and Custom GUI using Visualforce page and coded server-side apex scripts (Controllers, helper classes and triggers) implementing complex business rules for multiple users and profiles provided wif documentation.
• Skilled in Salesforce CRM, Apttus CLM & CPQ (Configure Price Quoting) - to manage configuration, pricing, quoting, discounts & proposals.
• Worked on Sales Cloud, Service Cloud, Marketing Cloud/Exact Target, Health Cloud Platforms, and also Sales and Marketing Application Development.
• Sound Knowledge on Agent console & customizable layouts, Analytics snapshots, Asset management & product tracking, Auto-suggested solutions.
• Experience wif Case auto-assignment, Case email auto-response, Case escalation rules & queues, Case management and history tracking, Case team collaboration and Console Customization.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Proficiency in Single Sign on (SSO) configuration on ETL Informatica Cloud.
• Integrated Salesforce CRM and teh legacy system using Cast Iron Integration tools like Informatica, ETL Cloud Systems.
• Interacting wif stakeholders to gather requirements, analyzing and provide solutions for business in Salesforce and CPQ. configured Data Loader, uploading data in CSV files into salesforce.com, checking for teh correctness of teh data.
• Developed and supported Extraction, Transformation and Load process (ETL) using Informatica.
• Worked on Dimensional modeling, Data cleansing and Data Staging of operational sources using ETL processes.
• Migrated data from various systems into Salesforce CRM using Data ETL tools - Informatica on Demand, Cast Iron, and Data Loader.
• Using health cloud, for patients and members can use teh Salesforce Customer Community channel to securely log into healthcare accounts while teh Salesforce Health Cloud wif its rich API structure and back-end EHR systems integration can generate clinical and CRM data on a user.
• Experienced in working across various SFDC implementations covering Sales Cloud, Service Cloud, Community Cloud, Commerce Cloud, Health Cloud, Partner portals & App-exchange applications.
• Also Implemented Health Cloud data model by using Schema Builder. Schema Builder provides details, such as teh field values, required fields, and how objects are related, by displaying lookup and master-detail relationships.
• Worked on Sales Cloud, Service Cloud, Marketing Cloud/Exact Target, Health Cloud Platforms, and also Sales and Marketing Application Development.
• Expert in Query language using SOQL and SOSL statements.
• Experience in Data Migration using Data Loader Import Wizard and schedule teh batch using Jitter Bit.
• Strong Experience in Code Migration using Force.com IDE, Change sets and using ANT also.
• Expert in SFDC Administrative skills like creating Profiles, Roles, OWD, Users, Relationships, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Extensive experience of using declarative features like Validation rules, for satisfying complex business process automations.

TECHNICAL SKILLS

CRM Tools: Salesforce.com

Sales Force Technologies: Sales Force CRM, Apex, Triggers, Apex Classes/ Controllers, Visual force, JQuery, Angular JS Pages/Components, S-Controls, Health cloud, Workflow & Approvals, Case Management Custom Objects, Dashboards, Reports, SOQL and SOSL.

Sales force API Tools: Apex Explorer, Offline Edition, App Exchange, Data Loader, Connect Offline, Salesforce Integration Tools Apex Data Loader, ETL

CRM Tools: Siebel

Siebel Technologies: Siebel UCM, Siebel Configuration, Script, Workflows, Siebel EAI

Languages: Apex, C, C++, Java, SQL, HTML, XML

Operating Systems: Windows NT / 2000 / XP Pro / Vista/windows 7

PROFESSIONAL EXPERIENCE

Confidential, Irving, TX

Sr. Salesforce Developer/Admin

Responsibilities:

• Worked on various Salesforce Standard & Custom Objects, Triggers, Classes, Pages, Report Types, Reports and Dashboards & Lightning Application in Sales Cloud and Service Cloud.
• On teh Sales Cloud Designed, Developed and Deployed Custom Objects, Page Layouts, Custom Tabs, Components, Visualforce Pages, Lightning Application to suit to teh needs of teh application.
• Managed API integrations and web services.
• Developed Web Services to integrate wif external system to generate Opportunities in Salesforce.
• Worked closely wif Business POC's and independently perform Development, Testing, Implementation and Documentation.
• Implemented Best Practices Coding Standards for existing Apex, Visualforce, Salesforce Integration, Security Integration.
• Asked to represent Accenture as a Technical Lead in multiple perspective client presentations
• Created Aura Lightning Components and Lightning Web Components for different UI needs.
• Created Lightning Apps using Lightning Design System, Lightning App Builder and Lightning Component features to in corporate Salesforce1 platform for mobile apps.
• Developed Workflows and Process Builder.
• Lead in teh planning process for outage windows and Cutover Activities
• Based on requirements build Advanced Formula and Salesforce Validation Rules.
• Created multiple Lightning Components, added CSS and Design Parameters that makes teh lightning component look and feel better.
• Proficiency in Single Sign on (SSO) configuration on ETL Informatica Cloud.
• Integrating Salesforce CRM and teh legacy system using Cast Iron Integration tools like Informatica, ETL Cloud Systems.
• Involved in discussions wif customer operations manager to identify issues and areas of potential improvement.
• Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to teh component.
• Developed reusable salesforce Aura Lightning Components.
• Lead Basis and Infrastructure Teams based offshore to complete Project Scope
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Coordinated wif Salesforce QA at different levels of testing like Functional, Regression and Integration Testing for business scenarios.
• Worked on Sales Cloud, Service Cloud, Marketing Cloud/Exact Target, Health Cloud Platforms, and also Sales and Marketing Application Development.
• Lead a team made up of on-shore and off-shore resources
• Developed and Customized User interface in Salesforce using Visualforce, Apex controllers and Force.com IDE.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to teh visual pages.
• Worked on Data Loading activities for loading and archiving data using Salesforce Import Wizard, Data Loader and Workbench.
• Lead all efforts surrounding Load Generation and End to End Performance Testing
• Involved in migrating data from oracle db to Salesforce application using Apex Data Loader.
• Wrote SOQL and SOSL statements wifin custom controllers, extensions and triggers by following teh Governor limits in Salesforce.
• Installed, integrated and configured Marketo App and NewVoiceMedia App from Salesforce AppExchange.
• Identify Process Improvements, working on enhancements and giving demo to business.
• Proficiently used Agile Scrum methodology to reach out to business team goal by gathering day-to-day. requirements and converting them to technical design and built using Force.com platform.
• Migration of changes via Copa do (CI/CD DevOps) following Agile methodology.
• Involved in developing teh Process Builders, Lightning flows and login flows.
• Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.

Environment: Apex, Visualforce, Visual Studio, Health cloud, Amazon Git, Apex Classes, SOQL, Lightning Components, Lightning Web Components, Apex triggers, Lightning,SalesForce.com sandbox, Salesforce DX, ETL Informatica, Heroku CLI, GitHub, production Support.

Confidential, Arlington, VA

Sr. Salesforce Developer

Responsibilities:

• Implemented teh Salesforce.com applications using Agile SCRUM Methodology that involves teh iterative development.
• Developed Apex classes, Utility classes to use them for multiple functionalities.
• Designed, developed, test and deployed custom Salesforce applications software using APEX.
• Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in teh application.
• Used SOQL and SOSL for data manipulation needs of teh application using platform database objects
• Worked on Sales Cloud, Service Cloud, Marketing Cloud/Exact Target, Health Cloud Platforms, and also Sales and Marketing Application Development.
• Setting up & customizing Service cloud console.
• Developing custom console components and integrating wif console.
• Configuring Assignment rules & escalation rules for cases.
• Development &consumed SOAP and REST based web services.
• Created workflow rules, process builders, lightning flows to related tasks, time-triggered tasks, email alerts, and filed updates to implement business requirements.
• Involved in integration of Live Agent API and custom Email Services
• SFDC Integration using Web service and Apex programming, Salesforce Service Cloud enterprise.
• Experience using version control system - SVN for managing source code.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Developed Apex Test Classes wif assurance of maximum code coverage.
• Involved in Lightning Sync Outlook Integration wif Salesforce in order to Sync Contacts and Events from Outlook.
• Using health cloud, for patients and members can use teh Salesforce Customer Community channel to securely log into healthcare accounts while teh Salesforce Health Cloud wif its rich API structure and back-end EHR systems integration can generate clinical and CRM data on a user.
• Development of Python APIs to dump teh array structures in teh Processor at teh failure point for debugging.
• Worked on upgrading Salesforce classic application into Lightning application.
• Deployed teh Metadata from teh Dev Sandbox to teh test Sandbox wif ANT migration tool.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Experienced in working across various SFDC implementations covering Sales Cloud, Service Cloud, Community Cloud, Commerce Cloud, Health Cloud, Partner portals & App-exchange applications.
• Also Implemented Health Cloud data model by using Schema Builder. Schema Builder provides details, such as teh field values, required fields, and how objects are related, by displaying lookup and master-detail relationships.
• Worked on Dimensional modeling, Data cleansing and Data Staging of operational sources using ETL processes.
• Migrating data from various systems into Salesforce CRM using Data ETL tools - Informatica on Demand, Cast Iron, and Data Loader.
• Implementing teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Using Java application integrated Salesforce by using SOAP, WSDL and BULK API to retrieve data for different objects, get record count, and generate queries.
• Developed Lightning components and Lightning pages using JavaScript and Aura framework.
• Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.
• Worked on data migration of objects like Account, contact, lead, attachments and custom objects from source SFDC to Target SFDC, used data loader and file exporter tools.
• Worked on integrating teh existing system wif external systems using WSDL, SOAP, and REST API.
• Integrating SFDC wif applications like AS400, Oracle, FTP, BOX.Com, Mule soft, AWS.
• Implemented Salesforce web services like SOAP and REST API, Java, XML.
• Worked wif Integration and web services. Integrated Salesforce wif legacy systems using Apex Web services and outbound messaging.
• Integrated web services by generating teh necessary stubs from teh WSDL files for extracting teh data from teh other systems.
• Used third party tool - File exporter for migrating Documents, Attachments objects.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, Workbench, HTML, Health cloud, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, SQL Developer, SQL Plus, Microsoft SQL Server management Studio, Windows.

Confidential, Dallas, TX

Sr. Salesforce Developer /Admin

Responsibilities:

• Worked on Unit testing, for teh customizations and developments done during teh project.
• Worked on various standard objects like accounts, contacts, leads, opportunities, activities, dashboards.
• Developed classes and triggers using Force.com IDE and Developer Console.
• Implemented field level tracking and audit trail setup.
• Implemented Anonymous Apex, Batch and Scheduled Apex.
• Developed different Visual Force Pages, Triggers, Components and Controllers to suit to teh needs of teh application using different Visual force components.
• Perform detailed analysis of business and technical requirements and developed teh Apex classes using other Platform based technologies like VisualForce, Force.com IDE.
• Supported data migration activities for migrating data from various business centers and business center users wif teh support of Saleforce.com.
• Have implemented an CTI integration wif using salesforce application wif CISCO calling and also Live agent wif using teh LDAP Technology.
• Implemented Web-to-lead to track and solve leads from teh website.
• Designed, Implemented and deployed Custom objects, Page layouts, Custom tabs, and S Control to suit to application needs.
• Developed Visual Force Pages and Visual Force Custom Controllers. Proficiency in Anonymous Apex.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Followed/Participated / Conducted Code Review Sessions.
• Created various Profiles, Roles, Page Layouts and configured teh permissions based on teh organization hierarchy
• Created detailed data mapping document for integrating various systems wif Salesforce.com.
• Worked on Live Agent for enabling teh interaction between teh User and teh Agent in teh organization.

Environment: Saleforce.com platform, Eclipse IDE Plug-in, SQL Developer, SQL Plus, Microsoft SQL Server management Studio, Windows.

Confidential, Lousville, KY

Sr. Salesforce Consultant

Responsibilities:

• Created objects, fields, Validation Rules, workflow rules, time triggered tasks, email alerts, filed updates to implement business logic.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Worked on various AppExchange products DRAWLOOP, DEMANDTOOLS,APPTUS according to teh needs of teh organization.
• Extensively developed SFDC custom objects and workflow business rules, fields, views.
• Created Permission sets on a button to mass update of teh cases through teh list view so that many cases can be updated at once.
• Also Implemented Health Cloud data model by using Schema Builder. Schema Builder provides details, such as teh field values, required fields, and how objects are related, by displaying lookup and master-detail relationships.
• Enabled teh case’s classification field update when an article is attached to teh case even if teh portal content is blank so that there will be complete classification information on each case.
• Developed and supported Extraction, Transformation and Load process (ETL) using Informatica.
• Supported teh data migration activities for migrating teh data from various business sources wif teh support of Salesforce CRM.
• Worked on Dimensional modeling, Data cleansing and Data Staging of operational sources using ETL processes.
• Involved in Data mapping specifications to create and execute detailed system test plans.
• Involved in Salesforce.com application setup activities and customized teh apps to match teh functional needs of teh organization.
• Developed page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages
• Responsible for working wif developers team to create Visual force pages and Apex code development
• Gather business requirements and translate them into user stories
• Making changes and Automate Territory Management
• Developing and overseeing teh development of teh requirements
• Design test scripts and execute functional testing
• Work wif business users to plan and execute user acceptance testing
• Trained and deployed SFDC solutions.
• Implemented Contract Management wif better Approvals and Renewals.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Confidential

Salesforce Developer

Responsibilities:

• Developed Apex Triggers, Apex Classes, Controllers and Test Classes wifin Governor Limits.
• Developed various Batch Apex Classes and scheduled those using Apex Schedulable Classes.
• Designed Visual force pages using Visual force Components, Style Sheets, JavaScript and JQuery.
• Created SFDC sites to provide public access to visual force pages.
• Implemented various Apex classes, Triggers, Batch & Schedulable classesand also teh Future method for handling huge data transactions or Bulk operations.
• Developed a Visual Force Email Template which notifies teh clients once it satisfies teh business logic and when criteria are met. This also involved generating Client Logo and attaching to teh template.
• Involved in client based meetings to fulfill teh end requirement using BMC Remedy Force increasing teh sales process.
• Used custom tools like Apex data loader & Jitter Bit for teh handling teh data for insertion, update & deletion.
• Also worked and developed various Portal based requirements for teh end clients to view teh data.
• Created various Test Classes and deployed into Production which satisfies teh code coverage.
• Proficient in administering, configuring User Profiles, Roles, Permissions, Validation Rules, Security Controls, Public Groups, Permission Sets, Workflow Rules, Approval Processes.
• Worked on Leads, Accounts, Contacts, Opportunities and Opportunity Price books.
• Created page layouts to organize fields, custom links, related lists, and Custom Buttons.
• Created Many-to-Many, Master-detail, Look up and Formula Fields to satisfy business needs.
• Migrated bulk data from Legacy Systems to Salesforce.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Visual Work flows, Apex Language, Data Loader, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

Java Developer

Responsibilities:

• Used agile methodology for developing teh application.
• Involved in developing teh user interface using JSP’s, JSTL, HTML.
• Reviewing and analyzing data model for developing teh Presentation layer and Value Objects.
• Developed, implemented, and maintained an asynchronous, AJAX based rich client for improved customer experience using XML data and XSLT templates.
• Responsible and active in teh analysis, design, implementation, management, and deployment of full Software Development life-cycle of project (SDLC).
• Developing User Interface and implementing business process using JSP and Servlets.
• Development of teh application that was used to create dynamic JSPs, given input from a database table containing information about teh contents of teh JSP being developed.
• Involved in writing teh presentation layer in Java Server Pages (JSP).
• Wrote Servlets programming and JSP scripting for teh communication between web browser and server.
• Responsible for coding SQL Statements and Stored procedures for back end communication using JDBC.
• Developed an API to write XML documents from a database. Utilized XML and XSL Transformation for dynamic web-content and database connectivity.
• Coded different deployment descriptors using XML. Generated Jar files are deployed on Apache Tomcat Server.
• Extensively worked wif Eclipse IDE.
• Involved in teh development of presentation layer and GUI framework in JSP. Client Side validations were done using JavaScript.
• Involved in code reviews and mentored teh team in resolving issues.
• Participated in weekly design reviews and walkthroughs wif project manager and development teams.
• Worked on RDBMS implementing using PL/SQL on oracle databases.
• Provide technical guidance to business analysts, gather teh requirements and convert them into technical specifications/artifacts for developers to start.
• Developed SQL stored procedures and prepared statements for updating and accessing data from database.
• Development carried out under Eclipse Integrated Development Environment (IDE

Environment: Java, J2EE, WebLogic, Eclipse, JSP, JavaScript, HTML, XML and Oracle.