PROFESSIONAL SUMMARY:

• Over 9+ Years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects using Salesforce.com CRM and Java/J2EE technologies and followed Agile (SCRUM) & Waterfall Methodologies.
• 6+ years of extensive knowledge of Salesforce.com CRM and its Development Life Cycle as a Developer / Administrator and 4 years on Java/J2EE technologies.
• SFDC Configurations/Customizations - as Administrator and Developer.
• Develop User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, etc.
• Salesforce CRM platform & environment of SFDC such as Sales Cloud, Service Cloud, Call Center, Force.com and Chatter. Good understanding on Partner portal (Partner Relationship Management).
• Creating Custom Objects and Tabs, designing Custom Fields, assigning Validation Rules and Field-Level Dependencies, Approval Processes.
• Translating business process into Custom Objects and creating Lookup Relationships & Master-Detail Relationships.
• Implement Security/Sharing Rules, Configure Permission sets, Field Level Security, Record Level Security, Profiles, Roles & Resource monitoring at different Hierarchical Levels of the organization.
• Administrative tasks like User Management, Creating Profiles, Roles & Permission Sets, Workflow, Tasks & Events, Email notification & Templates, Reports & Dashboard, Metadata & Metadata API.
• Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard.
• Implementing Apex Classes, Visual Force Pages, Apex Components, Controllers, Triggers, Scheduler, Batch Apex, Analytic Snapshots, Migration Tool, Web Services API and working wif Force.com IDE. Exposure in Customer Portal and Self -Service Portal.
• Experience in Trigger, Test Methods, and writing SOQL and SOSL queries.
• Experience integrating Pardot into Salesforce for improving web lead information by configuring Pardot.
• Web technologies like HTML5, XML, CSS, JSP, JavaScript, jQuery, AJAX, AngularJS, Lightning Components, WSDL, REST API, SOAP API, BULK API, Force.com Callouts, Batch and Apex Programs Schedule.
• Experience in Salesforce Lightning Inspector and building UI in Lightning using Aura components, CSS, Bootstrap.
• Email-to-Case, Web-to-Case, Web-to-Lead, Tracking Field History, Set-up Logging History, Set-up Audit Trail & Data Migration. Developed Wave Analytics Data set security wif JSON Programming.
• Understanding and functionality of Web Services for SOAP API and REST API.
• ANT Migration tool, Jenkins, Bit Bucket and JIRA to manage change management across Salesforce Organization.
• Write Business logics in APL using Eclipse IDE wif Force.com Plug-in environment.
• Worked wif Migration tools Force.com IDE, Eclipse and has knowledge of Change set migration code and configuration from the Dev Sandbox to Production.
• Strong Implementation and Integration experience using Custom objects, Triggers, workflow rules, Approval Process, Visual Force Pages, and Apex classes.
• Experience in Salesforce Sales cloud, marketing cloud and Service cloud implementation.
• Good Knowledge on creating Lightning components and Lightning Applications.
• Proficient in using Meta - data migration tools like Eclipse IDE and Salesforce Apex Data Loader.
• Integrated Salesforce wif external applications like oracle systems using Force.com APIs (SOAP and REST)
• Experience in using different tools like GitHub.
• Experience in integrating SFDC wif 3rd party applications and tools.
• Worked wif Jitterbit tool to load data into salesforce.
• Worked on Process Builder, workflow rules to add more functionality for the users.
• Report extractions to various formats, Reporting Snapshots, Dashboards, and Email templates according to application requirements.
• Customized compact layout and Navigation menu in the Salesforce Mobile App to meet the user requirements.
• Maintained CPQ (Configure, Price, Quote) tool updated wif latest functionality by Installing Apttus CPQ releases.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader

Languages: Apex, Visualforce, Java, HTML, CSS, PL-SQL, C.

Tools: Apex Data loader, GitHub, Web services APIs like SOAP, Eclipse IDE Plug-in, Force.com Explorer, and JIRA.

Database: MS SQL Server 2000/2005, PL/SQL, MS Access

SDLC: Rational Unified Process (RUP), UML, use cases and Use case diagrams, Class/ State diagrams, Entity Relationship Diagrams, Agile methodology / Scrum, Waterfall methodology, V model

Deployment Tools: Force.com IDE, Force.com Migration Tool (ANT).

PROFESSIONAL EXPERIENCE

Salesforce Developer/Admin

Confidential

Responsibilities:

• Involved in SDLC including Analysis, Requirement gathering, Designing, Development, Enhancements and Testing.
• Designed, developed and deployed Apex Classes, Controller Classes, Visual Force Pages and Apex Triggers for various functional needs in the application.
• Written Apex REST API Web Service classes to automate the end-to-end flow.
• Integrated SFDC wif applications on Splunk base using REST API and used MuleSoft for Integration purpose.
• Developer Console to debug & resolve issues and used Workbench REST Explorer for Unit testing the functionality.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created various Reports (Summary reports, Matrix reports, Pie charts, Dashboards and Graphics) and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the need in the organization.
• Visualforce Pages using front-end technologies like JavaScript, AngularJS, HTML & CSS, included Apex Triggers for extra functionality, and wrote Apex Classes and controller to provide functionality to the Visual Force pages.
• Created UI in Lightning using Aura components, CSS, Bootstrap for a user to enter case details and submit to Salesforce. Experience in using Salesforce Lightning Inspector to debug the lightning components.
• Involved in building Lightning components apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Created custom objects, workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic. Created a Permission Set and assigned to marketing profile to give access to objects to execute the functionality.
• Integrated Pardot wif Salesforce and used Pardot marketing automation to gain new referrals.
• Implemented Pardot B2B Marketing Automation platform for lead generation/nurturing.
• Profiles, Roles, OWD, Field Dependencies, Objects, Page Layouts, Validation Rules, Approvals, Workflow Rules, Security & Sharing Rules, Delegated Administration, Tasks and actions, Public Groups, Queues, Reports & Dashboards.
• Designed and deployed Custom tabs, Validation rules, Approval Processes and Auto-Response Rules for automating business logic. Specified user Support and bug fixing actions.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Used the sandbox for testing and migrated the code to the production after testing, using ANT (Package creation).
• Interacted wif users to understand complex business requirements and documented the requirements.
• Designing, Developing and Data modeling of application & ensured that they are wifin Salesforce Governor Limits.
• Created productive documents, which will be used by rest of the team to has a better understanding of the related system; Salesforce.com CRM.
• Facilitated the creation of Test scenarios and validation of Test scripts.
• Developed Test classes for Apex class and worked for improving code coverage.
• Worked extensively on TFS (Microsoft Team Foundation Server) for drafting User Stories, Effort Estimation Tasks, Velocity Benchmark and as a Version Control. Jenkins for Continuous Integration.
• JIRA and Bit Bucket to push changes and track via sublime to make sure all code changes were tracked and managed during deployment periods.
• Involved in Unit, Integration, Regression and User acceptance testing of the application.
• Documented existing flows in terms of ERD’s, Triggers, Technical Flow of application, Business & Software Requirements.

Environment: Salesforce Enterprise Edition, Salesforce.com / Visual Force, Custom/Standard Objects, Custom Tabs, Page Layouts, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, Security Controls.

Confidential, Louisville, KY

Salesforce Developer/Admin

Responsibilities:

• Worked wif Business System Analyst to provide recommendation and designed the Best Solutions for implementing new business ideas.
• Development, implementation and update focusing on Sales cloud and Service cloud.
• Implementation of Apex Triggers, Apex Class for automation of the business process on Account, Contact, Opportunity and Custom Objects.
• Implementation of Batch Classes, Scheduled Classes as part of the Business Requirement.
• Wrote an Apex Trigger on Contact for cross-object field update for reporting purposes.
• Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Integrated Salesforce.com wif external systems like Oracle and SAP using SOAP API and REST API.
• Visual Force Pages using Standard Controllers, Custom Controllers, Extension Controllers & Web Services API. Creating new User Interface using JavaScript, HTML, AngularJS and CSS in Visual Force Pages.
• Page Layouts to organize Fields, Custom Links, Related Lists & other Components on Record Pages.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields and defined Field Dependencies for Custom Picklist Fields.
• Case Assignment Rules to direct the case to appropriate group such as Stories & PCS Central Support.
• Managed ongoing support requests and Administrative needs of users.
• Administered, Configured and maintained Salesforce.com application User Profiles, Roles, Assigning Permissions, Generating Security Tokens, Validation Rule and Upgrade Installation.
• Worked on Standard Object s such as Accounts, Contacts, Opportunities, Campaigns, Cases and Solutions.
• As a part of Administrative tasks, Created custom objects, custom Fields, Validation Rules and Formula Fields. Wrote scripts to load Forecast Data from Salesforce.com.
• Created Visualforce Pages, Apex Triggers, Apex Classes, Test Methods and Workflows.
• Worked on Sales Cloud functionality, including Account Planning, Sales Forecasting, Opportunity Management, Lead Management and the Configure/Price/Quote (CPQ) processes.
• Analyzed Integration flow and helped developers in implementing Service Max App wifin the organization.
• Performed administrative tasks such as managing Accounts, Contacts and Cases, setting Workflows and Approval Process for approving new accounts and another business process.
• Created Reports and Dashboards wif help of Salesforce Wave Analytics to track Opportunity Pipeline/Stages for Management visibility. Developed Wave Analytics Data set security wif JSON Programming.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Case Management by Configuring Email-to-Case for the end user to submit a case through Outlook.
• Configured Email templates which are used by PCS central users for approval processes and other field updates.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Worked wif Informatica ETL team for creating Data mapping for source and target (Salesforce) systems.
• Increased leads & sales wif Pardot email drip programs. Administrator for two instances of Salesforce wif Pardot and DocuSign add-ons. Provide Release Management support for processing config and custom code changes.
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Worked on different Sandboxes for development & testing; Involved in migrating the code to production instance in installments using Change Set. Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Involved in Test configuration Apttus wifin Sandbox environments to ensure that once users are granted access, all the aspects are fully functional.
• Deliver continuing Support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project co-ordination.
• Responsible for weekly and monthly Data Export, updates and backup for the organization.
• Used Apex Data Loader to Insert, Update and Import data from Microsoft Excel into Salesforce.com.

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Apex Language, Visual Force,Salesforce.com Data Loader, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, Philadelphia, PA

Salesforce Admin

Responsibilities:

• Worked as a Salesforce Administrator.
• Interacted wif various business team members to gather the requirements and documented the requirements.
• Worked on Salesforce.com application to setup activities and customized it to match the functional needs of the organization.
• SFDC Configurations/Customizations - User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules.
• Extensive experience over creating workflows, approval processes, validation rules and sharing & security rules.
• Worked on Informatica PowerCenter and ETL.
• Used Force.com platform for developing feature-rich and user-friendly Visual Force pages for enhancing SFDC UI.
• Developed various Custom Objects, validation rules on the objects and tabs, Components and Custom links.
• Designed and developed applications on the Force.com platform using the Apex programming language for controller extensions, apex based triggers and, validation rules. APEX/Trigger development.
• Added various new functionality to the business for enhancement.
• Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to autanticate users based on their profiles (permissions).
• Created user Roles and Profiles, security controls and shared settings.
• Implemented field level security, profiles and audit trail setup.
• Coordinated and maintained Off shore team

Environment: Salesforce Enterprise Edition, Salesforce.com / Visual Force, Custom/Standard Objects, Custom Tabs, Page Layouts, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, Security Controls.

Confidential, San Francisco, CA

Salesforce Administrator

Responsibilities:

• Used Force.com platform for developing feature rich and user friendly pages for enhancing Salesforce UI.
• Developed VisualForce pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance wif the company requirements.
• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records
• Defined Assignment rules to enable proper routing of cases to the case team members.
• Created various Reports (summary reports, matrix reports, pie charts, and graphics) and Report Folders to assist Service managers to better utilize Sales force and configured various Reports and for different user profiles based on the need in the organization.
• Created Customized dashboards for the service representatives and case team members to keep track of the cases assigned to them and to share insight across the company.
• Created sliders, custom buttons, and auto-grow text areas and imported HTML editor into Visual Force pages.
• Extensively used the Firebug on the visualforce pages to navigate thru the Visualforce Tags.
• Involved in working wif CSS and Java Scripting while designing the Visual Force Pages.

Environment: Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Workflow & Approvals, Reports, Eclipse, Visual Force, Force.com Eclipse Plug-in, SalesForce.com Apex Data loader 17.0.

Confidential

Software Development Engineer

Responsibilities:

• Involved in analysis and design of the application architecture based on MVC Architecture, used open source Struts framework and Database wif new field updates added to the legacy system.
• Worked on SOAP Web services using C++ in multi-threaded application development processing XML requests. Used various data structures, algorithms. C/C++ interface to retrieve/update info from/to the DB.
• Developed multithreaded cache offline program in C++ to support various UIs to deliver/process data for a scalable, high throughput, low latency applications.
• Wrote and customized several Java Programs for the spend management system at SBI to streamline the process of procurement. Web Tier was developed by using Struts Frame Work.
• Involved in Application development wif IDE Tool Eclipse and web server Tomcat.
• Designed and developed User Interfaces, Menus using HTML, CSS, DHTML, JSP, JavaScript and client-side & server-side validations. Created front-end screens for the module by using JSP’s.
• JavaBeans has been developed for using them among various modules of the application.
• Used PL/SQL, Stored Procedures and table level and system level triggers for handling database processing and for generating analysis reports from MS SQL Server.
• Involved in writing XML parser handlers for parsing XML files and filling JavaBean Objects.
• Used SVN for Source Control and Version Management.
• Involved in Module and Unit Level Testing wif JUnit, participated in database tuning.

Environment: MVC Architecture, SOAP, C++, XML, IDE, HTML, CSS, DHTML, JSP, PL/SQL, XML, MS SQL, SVN.

Confidential

Web UI Developer

Responsibilities:

• Involved in developing the UI pages using HTML, DHTML, CSS, JavaScript, JSON, jQuery, Ajax.
• Used jQuery core library functions for the logical implementation part at client side for all the application.
• Used jQuery plugins for Drag-and-Drop, Widgets, Menus, User Interface and Forms.
• Involved in developing HTML and JavaScript for client-side presentation and, data validation on the client side wif in the forms.
• Involved in gathering business requirements, analyzing the project and created UML diagrams such as Class Diagrams, Sequence Diagrams and flowcharts.
• Involved in writing SQL Queries, Stored Procedures.
• Developed Page layouts, Navigation and presented designs and concepts to the clients and the management to review.
• Involved in writing application level code to interact wif APIs, Web Services using AJAX, JSON and XML.
• Successfully executed all the test cases and fixed any bugs/issues identified during the test cycles
• Responsible for checking cross browser compatibility and hence worked on different browsers like safari, Internet explorer, Firefox and Google chrome.
• Involved in writing and modifying Procedure, Queries, Views and Triggers and calling them from JavaScript.

Environment: HTML 4.x, CSS2.x, JavaScript, JQUERY, AJAX, JSON, XML, Eclipse, Sub Version.