SUMMARY

• 3+ years of IT experience with more than 2 years’ experience in salesforce.com (SFDC) CRM platform as an administrator.
• Experience with Sales ForceCustomization, Security Access, creating Visual Force pages, controllers, Apex Classes, Apex Triggers.Proficiency in administrative tasks like creating profiles, roles, users, email services, Approvals, Workflows, Reports, Dashboards, Forecasts, Developed Formula fields, Workflow rules, Validation rules.
• Strong Knowledgeof SFDC standard Data structuresand familiarity withdesigning Custom Objects and Force.com platformand Force.com Sites.
• Experience in development, administration, configuration, Implementation, and Support of sales force CRM, and Salesforce applications based onApex Languageand leveragingForce.comPlatform - - world is first commercial Software as a Service(SAAS)application running in Cloud Computing Environment.
• Expertise in Force.com technology stack: APEX, Visual Force, SOQL, SOSL.
• In depth understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Account Management, Case Management.
• Extensive experience in development of Salesforec.com applications, designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflows and Approval Processes for automated alerts, field updates and Email generation according to application requirements.
• Strong Implementation and Integration experience usingCustom objects, Triggers, workflow rules, approvals, S-Controls, Visual Force Pages, and Apex classes.
• Experience in working with Force.com IDE, data migration and updates through the tool App Exchange Data Loader in Salesforce.com (SFDC)
• Proficiency in Object Oriented Languages like C++, Java, J2EE, JSP, Servlets and other Java technologies.
• Experience in web technologies like HTML, XML, CSS,JavaScript.
• Experience in databases such as SQL.
• Hardworking, Detail-oriented, Dependable, Team Player and Result-oriented.

TECHNICAL SKILLS

Force.com Platform: Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components, Controllers) Workflow and Approvals, Dashboards, Reports, Custom Objects, Data Loader

Programming Languages: C, Java,C++, Python

Scripting Languages: HTML, DHTML, CSS, JavaScript

IDE: Eclipse 3.x, Force.com IDE

Databases: Oracle, SQL

PROFESSIONAL EXPERIENCE

Salesforce Business Analyst/Admin/Developer

Confidential

Responsibilities:

• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks.
• Worked on various Salesforce.com standard objects like Opportunities, Accounts, Contacts, Users, Custom Objects, Cases etc.
• Complete regular internal system audits and prepare for upgrades.
• Manage Salesforce.com data feeds and other integrations.
• Coordinate the evaluation, scope and completion of new development requests.
• Work with our management team to establish suitable processes to support administrative, development, and change management activities.
• Assist in training of new users and grow the Salesforce.com skill set across the organization.
• Work independently with members of the user community to define and document development requirements.
• Deployed the custom objects, Custom tabs, Page layouts and components to satisfy the requirements.
• Maintained and gave permissions to communication templates based on profiles.
• Hands on experience on Roles, Profiles, Permission sets Security and Sharing Settings.
• Worked on deployment activities using change sets.
• Used Data loader for insert, upsert, update and bulk import or export of data from salesforce.com objects. Used it to read, extract, and load data from CSV files.
• Defined lookup and master-detail relationship on the objects and created objects to establish a relationship among them.
• Created Reports, Dashboards as per the requirements.
• Created Workflow Rules, Page layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage workflow and approvals.
• Experienced in Process Builder
• Slightly worked on Apex pages to validate the data.
• Experience in using apex triggers for before and after actions
• Experience in working on visual force pages (Java Script).
• Defined few SOQL queries to display the data and performed some DML operations like Insert, Update, and Delete.
• Worked on Standard and Custom Objects in Salesforce.
• Experience in Apttus(Salesforce Add-On).
• Experience in using Debug logs.
• Experience in using Dream factory to migrate components from one sandbox to another.
• Created few Templates using Apttus X-Author and synced those with Salesforce.
• Developed few email templates.
• Worked workflows, Approval Processes, layouts, Validation rules etc.
• Worked on Search Layouts, Compact Layouts etc.
• Knowledge on Debug Logs, Audit Trails, Email logs etc..
• Experience in using Workbench and Eclipse to migrate data from Sandbox-Sandbox/Sandbox-Production.
• Experience in creating a migrating package using XML.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed and tested SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual force pages as user interface.
• Well versed with the process of detailed analysis of business and technical requirements and designed the solution by customizing various objects of Salesforce and using other Platform based technologies like Visual force, Force.com.
• Worked closely with UAT team and QA team in clarifying and resolving any issues while implementing projects.
• Worked on various Salesforce.com standard objects like Opportunities, Accounts, and Contacts etc.
• Designed, Implemented and deployed the custom objects, Custom tabs, Page layouts and components to satisfy the requirements.
• Defined lookup and master-detail relationship on the objects and created objects to establish a relationship among them.
• Created Workflow Rules, Page layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage workflow and approvals.
• Developed application based on SDLC (Software Development Life Cycle).
• Performed Unit Testing of all Modules.

Environment: Apex Programming (Classes and Triggers), Visual Force (Pages, Components and Controllers), Workflow and Approvals, Custom Objects, Custom Tabs, Apex Data Loader, HTML.

Programmer Analyst

Confidential

Responsibilities:

• Experience in working on software applications using Java.
• Created few web pages using HTML, CSS and Java Script.
• Developed a portal for Global Education Development.
• Gathered requirements from the clients.

Environment: Windows XP, Java, Oracle 10g.