SUMMARY

• Over 8 years of broad experience as Business Analyst analyzing business requirements, transforming the business processes and enhancing the business capabilities.
• Enormous experience with business process setup using Use Case Modeling, Business Process Modeling, Change Modeling, SDLC, RUP, Agile and UML.
• Experience Designing Workflows, architecting solutions, Integrating Salesforce CRM with internal systems. Extensive experience of automating complex business processes using declarative features such as workflows, approval process, sharing rules and validation rules.
• Proficiency with MS Office Tools (Word, Excel, Project, PowerPoint, Access), and requirement management tools such as Requisite Pro and Quality Center.
• Excellent data collection skills, analyzing, communicating the requirement to senior management and documenting skills.
• Good experience in the Financial Industry with a good understanding of Fixed Income Assets, Investment Management, Investment Banking, Asset management and Risk Management.
• Understanding and in - depth experience of alternative lending options such as Business Line of Credit, Equipment Financing, Commercial Real Estate Loan, and SBA loans, etc...
• Excellent documentation skills creating Business Requirement Documents (BRD) and translating the requirement into Functional Requirement Document (FRD).
• Experience working on the launch of latest software implementation with good knowledge of SQL and Oracle database with the ability to write SQL queries.
• Proficient in the development of Test Strategies and Test Plans, writing detailed Test Cases and developing and implementing complete software Test methodologies.
• Highly motivated team player with excellent communication, presentation and interpersonal skills, always willing to work in challenging and cross-platform environment.
• Bilingual with a good command of both French and English languages.

TECHNICAL SKILLS

• UML
• Rational Rose
• Salesforce.com
• Rational Requisite Pro
• MS- office
• MS Visio
• MS SQL Server (2008/2010)
• MS Windows (XP/Vista/7)
• Oracle 11i
• 10g
• JAVA
• ETL tools
• Erwin
• MS share point 2010/2007
• Quality Center 11
• Selenium Web driver. Java
• Digital Marketing.

PROFESSIONAL EXPERIENCE

Confidential, Weehawken, NJ

Salesforce Business Analyst

Responsibilities:

• Performed in-depth analysis of business practices and provided recommendations on ways to improve the processes
• Collaborated with CRM system developers to maintain, create, and update user roles, security, profiles, workflow rules, etc.
• Designed Mockups For web-to -lead Forms, web-to-case forms and designed the workflow rules and assignments rules requirements.
• Oversaw the analyzing and documenting business requirements, business workflow, developing file mapping and technical specification and worked with business partners/stakeholders to determine details and priority of requirements
• Collaborated with the IT Architects, delivery Team, and Competency Center to ensure business processes are aligned with enterprise architecture and application standards
• Managed functional testing cycles including test planning, script development, status reporting, and test execution
• Developed, run, updated and exported salesforce.com reports, analytics and dashboards to support and monitor key performance measures
• Experience running SOQL queries and designing training material and conducted internal training sessions for business users on Salesforce technology functionalities
• Designed different custom dashboards for various user groups based on their business functionalities and needs
• Performed as a subject-matter expert’s input throughout the whole life cycle of Salesforce change development process (from idea to deployment stage)
• Served as liaison between customers and team developers to overcome applications issues and maintain established business relationships

Environment: SOQL, UML, Force.com, Data Loader, Force.com Migration Tool, MS Word, Excel, Project, Visio, Rally Force.com, Apex, Agile, Sales cloud, service cloud.

Confidential, Albany, New York

Business Analyst

Responsibilities:

• Analyzed Business Requirements and developed BRD, FRD and system use cases, Business flow, artifact templates and procedures.
• Developed and processed business mapping, activity diagrams, and functional software specification and requirements documentations.
• Documented requirements to support the design and development of the SSRS Audit Reports
• Secondary business requirement model to understand and achieve need of end business users, establishing process workflows, diagrams and data mapping through MS Visio and MS Excel.
• Wrote SQL queries to filter and retrieve Criminal Inquiry data and created reports.
• Developed use case diagrams for the Criminal Justice Repository Data Management use cases Using UML Modeling through MS Visio.
• Responsible for the delivery of Business Intelligence and Analytics solutions using Informatica PowerCenter, data delivery and presentation.
• Involved in Master data management, Data mapping Documentation for ETL, for the migration of the application form legacy system to new portal.
• Prepared use case scenarios using MS Word, PowerPoint for better presentation and understanding of the application.
• Designed Mockups screens for newly enhanced application, designed to perform DMV records search.
• QA lead for civil management project where I was in charge of developing the test strategy, creating the test case using QC.
• Created manual Tests scripts using MS Word or MS Excel and exported the Tests into Quality Center.
• Performed functional and system tests, including performance and regression testing. Participate in user acceptance testing (UAT).
• Identify and document defects and track to resolution, performing retesting as required.
• Created automated test scripts using selenium and java for regression testing.
• Resolved productions Tickets by assisting users through phone calls, emails or WebEx.

Environment: Forte, SOAP UI, Java1.5, Toad, HP Quality Center 11.00, Oracle, SQL, UML, Informatica, SharePoint, MS Word, MS Excel, PowerPoint, Access, MS Visio, Rational Requisite Pro, Selenium, TestNG.

Confidential, New York

Business Analyst

Responsibilities:

• Documented requirements to support International Equity Valuation processes to determine Absolute & Relative performance measurement of Equity securities.
• Gathering requirements for day-to-day management of investments, including the monitoring of endowment portfolio, execution of approved buy/ sell transactions, and regular cash and investment account maintenance.
• Performed manual testing of credit risk application using credit ratingin evaluating thecredit riskof a prospective borrower.
• Generated Return on Equity by application of mathematical models like CAPM & Multi factor model of estimating required returns.
• Documentation of the Valuation models to determine firm specific “Free Cash flow to equity & Free Cash flow to Firm”.
• Created test plan document for Quality Assurance (QA), developed tests scripts and test cases for UAT.
• Performed Data analysis using Oracle SQL developer and Interacted with developers to resolve application defects.

Environment: RUP, UAT, XML, GAD (Gap Analysis Document), Microsoft Office 2007 Professional (Outlook, Word, Excel, Access), Microsoft SharePoint 2007, SQL, Quality Center.