Transformation Program Lead Resume

SUMMARY

Seeking leadership role in growing organization that values entrepreneurial thinking, employee engagement, and process excellence.

TECHNICAL SKILLS

Visio
SharePoint
PowerPoint
Excel and Word
IBM BlueWorks BPM
Jira
Microsoft Project
Clarity
Planview
Jira
SalesForce.com
Business Objects Reporting
PowerBI
PowerApps
Tableau
SalesForce CRM
Various ERP and HCM platforms including SAP
Ultipro
Workday
Lawson
Millennium and Learning Management Systems including Cornerstone OnDemand
SkillSoft
SumTotal
Harvard ManageMentor
SABA Cloud
Oracle
Taleo.

PROFESSIONAL EXPERIENCE

Transformation Program Lead

Confidential

Responsibilities:

Lead transformation org (40+ resources across 4 sites globally) and own transformation programs for Confidential Operations BPO account team responsible for processing over $140B/year.
Assumed leadership of program to convert client BPO account to a BPM driven organization, including the implementation of ARIS BPMN SaaS platform.
Guide transformation organization through successive waves of client reorganization and accompanying process reengineering, while ensuring no disruption to operations BAU.
Rolled out team standards for execution and reporting, stabilized staff attrition, increased productivity & project delivery metrics, enhanced customer (internal and external) experience, and drove greater accountability across team.
Reset Training Team to become more agile and leveraged performance data to determine training gaps across operations to prioritize extensive new curricula development. Drove introduction of elearning to evolve from instructor led training only org. Introduced learning assessments to measure knowledge acquisition success rates for training org and to ID how to support existing trainers with low scores. Created PowerBI reporting dashboards as input into training needs analysis. Sought to tie HR data to training and onboarding/retention globally as a metric of success.
Led the creation of PowerApps portal for project and change management intake and reporting, creating accountability for PM team, as well as visibility and transparency for all stakeholders.
Trained PM and Business Analysis team on Agile & Lean principles, as well as fundamentals of requirements gathering, change communications, stakeholder engagement, UAT planning and execution, and post - go live sustainment of change.

Program Manager

Confidential

Responsibilities:

Led Talent Acquisition organization through organizational redesign leveraging Lean Six Sigma methodologies resulting in $0.5MM yearly savings through lean process improvements, operational efficiencies, identify and implement AI and RPA solutions, and identifying TA technology optimizations.
Performed analysis via interviews and leveraging Tableau dashboards, vetted results with executives and stakeholders, created plan to engage all levels of organization in phased, agile transition approach, and created training plan to ensure adoption. Partnered with Sr management to schedule changes to coordinating with other priority workstreams to minimize risk and organizational impact.
Distributed regular spot check surveys to gauge stakeholders change tolerance and to collect feedback to best adapt messaging and training for these audiences.
Designed, proposed and implemented a successful workplace mindfulness meditation program with colleague, including business case creation, health and wellness benefits assessment, curricula, and facilitation.

Organizational Change & HR Software Implementation Consultant

Confidential

Responsibilities:

Led medium to enterprise scale HR organizations through entire change lifecycle in support of process change, SaaS technology configuration & implementation projects (LMS, HRIS, Talent Management, ATS), training and change management strategy and delivery.
Provided services including RFP lifecycle, technology configuration and testing, project management, training & development, robust organizational change management to drive adoption and sustainment, as well as support/governance model creation.
Industries include Consumer technology, Healthcare, Pharmaceutical, Consumer health products, Retail, Transportation, energy, Insurance, Media, IT and others.
Overview of client engagements available upon request.

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