IT Analyst Resume Chantilly, VA - Hire IT People

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

IT Analyst

Confidential, Chantilly, VA

Responsibilities:

Achieved troubleshooting for Microsoft Office, Windows OS, Active Directory, Networking, Security issues, and specialized softwares
Managed calls from information technology queen and maintained a 97% answer rate and 98% resolution rate
Escalated issues as needed and maintained communication with customer and assigned technical teams
Executed data recovery backups to ensure security, deconfiguration, imaging, repairing and replacing Dell computers, Microsoft computers, phones, printers, and hardware
Demonstrated ability to provide technical support such as, configuration, installation, troubleshooting of computer hardware, LAN for users in a timely manner, and provided recommendations for improvement
Commended for quickly resolving complex issues including system crashes, connectivity problems, resolving CAC card and smart card certificate issues for DOD users, token authorization
Organized and administered tickets for incident management services on service now and maintained inventory lists for Asset management on software’s and computers