SUMMARY:

• Confidential has over 6 years of experience of technical and functional aspects of Salesforce.com and Force.com Platform technologies including Apex, Triggers, Visualforce, Workflows & Approvals, Lightning, Integrations with external systems and has an end - to-end product development experience.
• He has worked on PAAS platforms like Heroku and has delivered multiple applications on them and additionally possesses strong knowledge of web development technologies like JAVA, HTML5, CSS3, JavaScript, JQuery, Bootstrap, Node, Materialize etc. and is capable of leading teams spread across geographical locations.
• He is a Salesforce.com Certified professional having experience on different phases of project including business analysis, client interaction, security auditing, development and deployment.
• He has worked with clients in Confidential as well as Financial Services Industries and has immense industry specific knowledge which has been acquired by working in a client facing role for more than 6 years.

CAREER OBJECTIVE:

To work in a competitive environment that effectively utilizes my analytical, interpersonal, leadership and organizational skills to conceive and achieve solutions. The solutions which help my clients in not only meeting its targets, but also allowing it to grow, thereby, enhancing my own skills as an individual and as a key player in the client’s business development.

TECHNICAL SKILLS:

Primary skills: Force.com platform (APEX, Visualforce, Triggers, Workflows, Approvals, OWD, Profiles, Sites, Data Loader, Email Services, Salesforce-to-Salesforce, Customer portal, Web-to-lead, Web-to-Case, Apex Sharing etc.), Reports & Dashboards, Knowledge Base, JAVA, HTML5, CSS3, JavaScript

Frameworks: Bootstrap, AJAX, JQuery, JQuery UI, JAXB, REST, SOAP, Partner API, Enterprise API, Metadata API

Development Tools: Force.com IDE, Eclipse, Bugzilla, Remedy, AXAPTA, Pentaho, Aptana Studio, APEX Data Loader, MS Office, Service Now, Jenkins, Bit bucket, Sourcetree

PROJECT EXPERIENCE:

Confidential

Salesforce Technical Lead

Responsibilities:

• Leading the development team, support team and migration team.
• Running the scrum calls and managing client’s expectation and performing timely demos and deliveries.
• Participating in the gate reviews and presenting the solution developed to various stakeholders during various phases of the project.
• Designing the data model and the application.
• Creating the detailed technical documentation for the design.
• Implementing new features on Force.com to support the business using the platform features including system configuration, custom objects and fields, workflows, approval processes, Apex code and Visualforce.
• Implementing device agnostic UI on Force.com or web apps using Heroku and Node js stack.
• Developing Integration Strategies if any involved in application (Performed Veeva and SuccessFactors)
• Creating test classes and doing code reviews for the team.
• Supporting the solution implemented after it goes live.

Technical environment: Salesforce.com, Visualforce, Apex, Eclipse, Bitbucket, SourceTree, Jenkins, Veeva, SuccessFactors

Confidential

Salesforce Technical Lead

Responsibilities:

• Lead the development team, support team and migration team.
• Ran the scrum calls and managing client’s expectation and performing timely demos and deliveries.
• Designed the data model and the application.
• Created the detailed technical documentation for the design.
• Implemented new features on Salesforce to support the business using the platform features including system configuration, custom objects and fields, workflows, approval processes, Apex code and Visualforce.
• Developed Integration Strategy to connect with SuccessFactors
• Developed mobile application to support candidate pre-boarding.
• Created the test cases and test classes.
• Supported the solution given after it went live.

Technical environment: Salesforce.com, Visualforce, Apex, Eclipse, Bitbucket, SourceTree, Jenkins, SuccessFactors

Confidential

Salesforce Lead Developer

Responsibilities:

• Implemented new features on Salesforce to support the business using the platform features including system configuration, custom objects and fields, workflows, approval processes, Apex code and Visualforce.
• Created VF pages to replicate the functionality of client’s existing order placing process.
• Worked on Service Console and customization around it for Phase 2 of the project which involved Service Cloud Implementation.
• Extensively worked on Email-To-Case routing and customization around incoming emails / email messages
• Customized the product selection page so that sales users are able to locate bundled products easily.
• Worked on Apex web services to provide real time integration between Salesforce and an external system of client
• Worked on the ANT migration tool extensively to migrate the metadata to production and also for Delta deployments
• Performed various bug fixes and enhancements in support phase of the project.
• Created and documented elaborate high level requirements, prototype scenarios, use cases and test cases along with steps.

Technical environment: Salesforce.com, Visualforce, Apex, Eclipse

Confidential

Salesforce Developer

Responsibilities:

• Capture requirements and the high-level design of marketing, sales, or custom business processes from the client.
• Implemented new features on Salesforce to support the business using the platform features including system configuration, custom objects and fields, workflows, approval processes, Apex code and Visualforce.
• Created VF pages to replicate the functionality of client’s existing order placing process.
• Implemented contract management for the existing Sales application.
• Worked on the ANT migration tool extensively to migrate the metadata to production and also for Delta deployments
• Performed various bug fixes and enhancements in support phase of the project.
• Created and documented elaborate high level requirements, prototype scenarios, use cases and test cases along with steps.

Technical environment: Salesforce.com, Visualforce, Apex, Eclipse, Bitbucket, SourceTree, Jenkins

Confidential

Salesforce Developer

Responsibilities:

• Capture requirements and the high-level design of marketing, sales, or custom force.com business processes from the business.
• Implemented new features on Salesforce to support the business using the platform features including system configuration, custom objects and fields, workflows, approval processes, Apex code and Visualforce.
• Worked over implementation of Service cloud / Article Management / Web to Case / Customer Community / Force.com Canvas for RMA
• Identified issues with the existing implementation and perform deployment of new enhancements / change requests. Collaborated with the various business heads to schedule / prioritize enhancements and changes.
• Identify issues with existing SSO and Canvas implementation.
• Performed integration with Oracle Demantra with using middleware technology (SOA).

Technical environment: Salesforce.com, Visualforce, Apex, Eclipse, Bitbucket, SourceTree, Jenkins, Oracle Demantra, Oracle EBS

Confidential

Salesforce Developer

Responsibilities:

• Implemented new features on Salesforce to support the business using the platform features including system configuration, custom objects and fields, workflows, approval processes, Apex code and Visualforce.
• Performed end user friendly Service Cloud Console implementation. Implemented Web-to-Case functionality to enable customer to create case directly from website.
• Implemented Email-to-Case functionality to enable customer to create cases via email.
• Entitlement management feature with Milestones was implemented for optimum service delivery.
• Wrote automatic scheduler to assign cases automatically.
• Configured Service KPI’s as per customer's understanding taking in account Business Hours.
• Performed Integration with Payment vendors (Cash U, Delhivery, Phonon-IVR, Techpro), SMS Vendor (Gupshup), CTI Integration

Technical environment: Salesforce.com, Visualforce, Apex, Eclipse, Bitbucket, SourceTree, Jenkins

Confidential

Salesforce Developer

Responsibilities:

• Implemented new features on Salesforce to support the business using the platform features including system configuration, custom objects and fields, workflows, approval processes, Apex code and Visualforce.
• Implemented Web-to-Case, Email to Case functionality to enable customer to create case.
• Implemented Email-to-Case functionality to enable customer to create case.
• Implemented of Customer Portal. Entitlement management feature with Milestones was implemented for optimum service delivery. Knowledge Base (with multiple Data Categories) was implemented and made available on Customer Portal and Public Website.
• Live Chat functionality was implemented on customer portal and public pages for instant communication with customers.
• Integration with their home-grown bug tracking system AccuWork so that service cases which classify as bugs can move over to AccuWork.
• Migration from their existing forums (UBB Threads) to Salesforce Chatter Answer Community.
• Migration of all existing JIRA issues and their comments along with historical dates to Salesforce.

Technical environment: Salesforce.com, Visualforce, Apex, Eclipse, Bitbucket, SourceTree, Jenkins

Confidential

Salesforce Developer

Responsibilities:

• Implemented new features on Salesforce service cloud to support the business using the platform features including system configuration, custom objects and fields, workflows, approval processes, Apex code and Visualforce.
• Configured Service Cloud.
• Implemented Web-to-Case, Email to Case functionality to enable customer to create case.
• Implemented Email-to-Case functionality to enable customer to create case.
• Implemented of Customer Portal. Entitlement management feature with Milestones was implemented for optimum service delivery. Knowledge Base (with multiple Data Categories) was implemented and made available on Customer Portal and Public Website.
• Live Chat functionality was implemented on customer portal and public pages for instant communication with customers
• Entitlement management feature with Milestones was implemented for optimum service delivery.

Technical environment: Salesforce.com, Visualforce, Apex, Eclipse, Bitbucket, SourceTree, Jenkins