SUMMARY

• Experienced and 2X Certified Salesforce Administrator with more than 1year of experience dealing with a variety of admin tasks in both Classic and lightning environments, with excellent communication and interpersonal skills.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Experienced in analyzing business requirements and implementing them to Salesforce custom objects, master - detail relationships, lookup relationships.
• Hands-on on all SDLC's phases like Requirements study, Design, Development and Implementation and Maintenance stages of various projects.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules and Workflows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Strong Knowledge in Salesforce.com Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Administered Salesforce.com setup, which involves modifying roles and profiles, creating/modifying dashboards/reports and managing users.
• Working knowledge of design patterns with the ability to code to architectural documentation.
• Translation of business requirements into systems design.
• Strong Knowledge in Salesforce.com Customization, Workflow Approvals, Data Validation, Sales, Customer Service and Support Administration.
• Experience of integrating applications with other existing applications.
• Ability to independently perform implementation, documentation, testing and updating as it relates to the SalesForce.com business requirements.
• Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.

TECHNICAL SKILLS

Salesforce Technologies: Lightning, Sales cloud, Service cloud, Data Loader, Translation workbench, Custom Labels, Custom Settings, Data Categories

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, App Exchange Package & Custom Application and Sandbox data loading.

Salesforce tools: Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production), Force.com Explorer and Sand box testing.

Methodologies: Agile Scrum and Water fall

Languages: Apex, Java

Database: MySQL

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

Salesforce Admin

Responsibilities:

• Performed detail analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com.
• Designed and implemented Accounts, Contacts, Leads, Campaigns and Cases.
• Customized several Validation rules, Tasks, Workflow rules to achieve the complex business functionality.
• Used Field level security along with the page layouts to manage the visibility and accessibility of fields for different profiles.
• Experience in creating page layouts, search layouts to organize fields, custom links and related lists.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Extensive experience in Integration of Data from Traditional Applications to Salesforce using REST/SOAPAPI, and bulk API.
• Used Workbench, Data loader and data import wizard to import the data.
• Helped users in developing meaningful reports Fixed data records by dealing with record types or ownerships that make them inaccessible to users.
• Troubleshooting email campaigns, workflows, approval cycles, or autoresponders that generate excessive bounced mails.
• Notified updates on new salesforce releases. Developed functionality and deployed into different environments and maintained released management cycles.
• Transfer record ownership due to changes in job responsibility or territory coverage.
• Created permission sets for additional permissions for user.
• Monitored Apex batch jobs for daily uploads and outbound data sets.
• Extensively used Data loader and workbench to maintain data used SOQL queries to pull specific data from workbench and developer console.
• Created various roles, profiles, public groups.
• Created custom objects and defining lookup and master-detail relationships on the objects.
• Involved in data mapping and migration of data between legacy systems and salesforce.com objects and fields.
• Extensively used Data loader and workbench to maintain data used SOQL queries to pull specific data from workbench and developer console.

Environment: Salesforce.com CRM, Sales Cloud, Service cloud, Web services, Custom Objects, Fields, sharing rules, Profiles, Queues, Validation, Sites, Data Loader, Reports, Dashboards.

Confidential, ATLANTA, GA

Quality Analyst

Responsibilities:

• Understanding existing business model and customer requirements in different local markets.
• Maintained the Traceability Matrix between Requirements, Design Components, Test Cases and Defects.
• Wrote the SQL queries to analyze the data between sources to target databases using the data model document.
• Analyzed/tested the heterogeneous data between Teradata and oracle servers.
• Organized testing framework and ensured that test functions were performed on defined processes.
• Developed Test Strategy, Test plan, Test cases, and Test scripts and various other project documentation in HP ALM.
• Utilized HPALM to maintain test documents and record test results, and Quality Center to log testing errors.
• Performed front end and back-end testing on the Oracle database by writing SQL/PLSQL queries
• Develop and execute test scripts and cases, and track defects specific to testing OBIEE reports and dashboards.
• Possess expert level of understanding of WSDL, XML, and HTML documents for Web Services Testing.
• Retrieved, analyzed conducted detail level debugging on XML, HTML error reports from Plan Partner servers.
• Extensive experience in Functional, Integration, End to End, User Acceptance (UAT) testing
• Worked on defect reportingand generated SDR & STE reports from HP QC/ALM.
• Participated in offshore calls on daily development activities and coordinate with the developers and QA in there day to day testing efforts.
• Coordinating with the team and interacting with the client for implementation of deliverable.

Environment: Agile requirement Designer (ARD), BDD, HP Quality Center 12.01, SQL Developer, Rally, Jira, SoapUI, SAMSON & Putty, SQL, ETAP Automation.