SUMMARY

• Certified Salesforce Developer/Administrator with having 5+ years of hands on experience in IT with around 5 years of strong hands on experience in Salesforce Developer/Administrator with domain experience involves configuration, customization, communities, integration, deployment, classic to lightning development, light - ning components, lightning design system, lightning locker services and lightning data services, Designing of service Cloud, Sales Cloud, force.com 4 years of experience in developing web application using Java J2EE.
• Good working experience in various capacities such as Salesforce developer, Salesforce Administrator, Force.com developer and business analyst and involved in various phases of entire project from require- ment gathering, architecture development, implementation, training the end users.
• Rich experience in Administration and Development of Salesforce.com CRM using Force.com, Visual force, and APEX.
• Strong Knowledge about Sales cloud, Service cloud, Community Market Configuration, and Customiza- tion and good understanding with Client/Server architecture, Object oriented design techniques and web application design.
• In-depth understanding of Salesforce.com’s Sales Cloud, Service Cloud and Force.com product offerings and Health Cloud experience.
• Experience in security and sharing model, SSO, Salesforce Configuration, desktop/mobile integrations.
• Expertise in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Expertise in designing of Custom Objects, Custom Fields, Pick List, Role based page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, Re- port extractions to various formats, Design of Visual Force Pages, Record Types, Dashboards, and Email generation according to application requirements.
• Extensive experience using Salesforce.com Administration, Creating Roles, profiles, Page layouts.
• Worked on the designing of the custom objects, custom fields, and role-based page layout, Custom tabs, Custom reports, and Custom folders, report extraction to various formats, design of visual force pages, Snapshots and dashboards.
• Experience in developing Visual force pages and Custom Objects using Apex Programming on Force.com Platform.
• Added Lightning Component to Lighting Pages and Record Pages. Have worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Expertise in developing Apex classes, Controller and Triggers on Force.com platform to customize applica- tion according to the functional needs and strong understanding with Force.com MVC Structure.
• Expertise in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Experience in integrating SFDC with Legacy applications (SAP, ACT) using Web Services API.
• Extensive experience in customizing the User Interface of Salesforce CRM using Apex Programming, Cus- tom Controllers, Visual force, CSS and Omni script, JavaScript.
• Experience in customizing Data model of Salesforce.com CRM using Workflows, Triggers, Validation Rules, and Approval Processes.
• Proficient in using tools like Force.com IDE on Mac and PC environment.
• Extensive experience in customization, configuration, Eclipse IDE, Apex, Visualforce pages.
• Experienced in defining custom formulas and creating validation rules to suit the needs of the data model and ensure data quality.
• Configured the Mule process for fetching the data from topic and makes web service calls to the middle tier Mule ESB for processing. Worked on MULE API manager and RAML (RESTful API modeling Language).
• Hands-on experience with development tools like Force.com IDE, Force.com Explorer.
• Key player in migrations and deployment of code from one environment to other using Force.com IDE de- ployment wizard.
• Created and map fields between Salesforce and Pardot. Help strategize and implement Pardot best prac- tices across various departments and process flows.
• Experience of delivering working end to end solutions using Pardot and Salesforce Sales Cloud.
• Experience in creating and customizing websites using CMS WordPress, Joomla, and Drupal and integrat- ing them with Salesforce CRM for generating web-to-leads and web-to-cases.
• Experience in Requirements gathering experience Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).
• Configured various channels such as Voice (IVR call flow setup), Chat, Email, SMS, Open CTI integration with CIC 4.0 and Salesforce CRM application

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components & Controllers, S-Controls, Apex Web Services, Apex Data Loader, Force.com Apex Explorer, AJAX, Dashboards, Lightning, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in, Jitterbit, Workflow rule, Approvals, Case Management Automation.

Force.com Configuration: SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Quotes and Custom Object development, Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Workflow: time-dependent actions.

Programming Languages: Java, C#, Apex, SQL Server 2005.

Scripting Languages: HTML, XML, Java script, CSS, jQuery, Omni-script Shell, Ruby, Python

Web Services: SOAP/REST API

Databases: MYSQL, Oracle9i, Oracle 10g, Microsoft Access, SQL Server 2005/2008

Packages: MS Word, MS PowerPoint, Eclipse IDE

ETL/Integration Tools: Apex Data Loader, Jitterbit, MuleSoft, Cast Iron, Force.com workbench.

PROFESSIONAL EXPERIENCE

Confidential, Dublin, OH

Salesforce Lightning Developer

Responsibilities:

• Developed Apex Classes, Controller Classes and Apex Triggers on Force.com for various functional needs in the application and experienced in creating lighting pages inside lighting Community builder
• Triggered interface events by user interactions, which includes Lightning Component framework and Also involved in building Lightning Components using the aura framework.
• Worked on Salesforce Platform to build Mobile App by enabling lightning components for use in the Salesforce1 mobile platform to make Lightning application to mobile
• CreatedLightningpagewithsome customizations basedonthe components usedandcreated the Lightning app.
• Added Lightning Component to Lightning Pages and Record Pages. Have worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Worked on salesforce Lightning components for building customized components replacing the existing ones and embed Lightning components in Visualforce page by using new lightning out feature by event- driven programming.
• To configure the customer journey with the company, worked on Journey Builder, Email Studio, mobile studio and Automation Studio of Salesforce Marketing Cloud (Exact Target).
• Worked on Marketing Cloud data product, DMP activating and unifying the data to strengthen consumer relationships
• Involved in Salesforce Marketing Cloud implementation, designed email automation journeys and seg- mentation.
• Created front end, UI/UX and back end data systems for an interactive online event management system within their Exact Target Marketing cloud.
• Configured Salesforce Marketing Cloud connector.
• Implemented marketing cloud on campaign object in order to promote sales and designed UI components in reports in Salesforce Marketing cloud using jQuery and Bootstrap.
• Developed different Segment for the customer data hub to transfer to salesforce Marketing cloud, Experi- ence working with Marketo tool in order to avoid duplicate Leads/Contacts to be entered into Salesforce.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Stayed current with new Salesforce marketing cloud features and functionality and provide recommenda- tions for process improvements.
• Delivered continuing support in the areas of SFDC Marketing Cloud configuration, administration, report- ing, data migration, and solution design and project co-ordination
• Captured and Analyzed Pardot and associated technology requirements which can be quickly delivered using Agile delivery processes and tooling
• Created complex workflow rules criteria for field updates and email alerts and used field level Security along with the page layouts in lightning to manage access to certain fields
• Created validation rules for performing data validations depending on the user’s profile and their record type.
• Created custom VF pages to leverage the functionality of displaying the information from different objects and also update them on the same page.
• Created REST API using RAML and developed flows using APIKIT Router.
• Created SOAP and REST based service interfaces using Mule ESB Any point Platform and delivered fast, reliable, and scalable integration API codes.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Developed custom Force.com components on Opportunity object for creating Pipeline Reports and Trend Reports.
• Worked on the AppExchange application “Process Composer” - to build and automate simple or complex repetitive process.
• Added geographical redundancy to the computing needs in order to track the customer location using community cloud
• Used Community cloud in order to perform computing types of application massive data simulations with data rich, real time visualization

Environment: Salesforce.com Platform, Apex Language, Lightning, Data Loader, Apttus CPQ, HTML, omni script Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, SOAP/REST API, Sandbox data loading, CTI, Eclipse IDE Plug-in, Windows XP.

Confidential, San Francisco, CA

Salesforce Developer

Responsibilities:

• Created different profiles and setup the permissions based on the roles in the organization.
• Gained basic Knowledge on lightning App builder to develop Apps visually, without code using Custom- build lightning components
• Created server-side controllers to meet the business requirement. Experienced in migrating the standard and custom objects in standard experience to lighting experience
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the applica- tion with lightning.
• Responsible for deployments to Production environment using Ant tool, change sets and Force.com migra- tion tool.
• Expertise in working with Cisco CTIOS and CTI Server platform.
• Worked on Salesforce Lightning components for building customized components replacing the existing ones
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Used GIT for version controlling system and used source tree as an UI to perform the code push/push op- erations
• Used Sublime, Mavens mate, GIT, force.com migration tool and Jenkins combination along with Ant script to develop code, maintain the versioning, and moving code around the environments
• Enhanced in Communities by adding new fields, field sets by using salesforce.com
• Hands on experience on Inbound and Outbound integration of salesforce with external systems by devel- oping custom apex SOAP, RESTFUL classes for inbound class and written Apex Callout for invoking out- bound application
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Used Community cloud to build deeper relationship with customers to provide better services through online
• Implemented Salesforce for Outlook functionality and installed outlook integration with different user sys- tems
• Wave analytics also helped the sales manager to take immediate action by creating a campaign and dive in deep the data for quick decision making.
• Designed Workflow rules Approval process and its associated actions like time triggered tasks, email alerts field updates to implement the business logic.
• Worked with Validation Rules, Workflows, Approval Process and Reports & Dashboards.
• Worked with Data Loader and App Exchange Applications.
• Integrated external systems like record settler data, Dodge MDS, People Soft into Salesforce.com primarily used the partner and enterprise WSDL’S with J2EE technology
• Worked on REST/SOAP Web service to integrate Salesforce with third party systems.
• Created Web Services for handling requests and API and SaaS based applications using REST or SOAP- based web services.
• Worked with different Deployment Plans for each release and Sandbox Refreshing.
• Performed Apex Callouts from salesforce to the same external system to get tracking information an order
• Utilized Salesforce1 mobile platform to allow uploading pictures relating to service requests and infor- mation about competitive products
• Experience configure price quote (CPQ) app such as Zuora.
• Understand the requirement for designing the BI Architecture and ETL.

Environment: Saleforce.com platform, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Cus- tom Objects, Custom Tabs, Email Services, Security Controls, Apex language, Visual Force (Pages, Component & Controllers), SOAP/REST API, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential - Minneapolis, MN

Salesforce Developer

Responsibilities:

• Involved in identifying, planning, and implementing new Salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Used the force.com IDE (Eclipse) for development and code promotion.
• Developed batch interfaces and processes to integrate Salesforce.com with external systems.
• Experience in using Data loader and scheduling timely data backup operations using Apex scheduler.
• Implemented escalation rules, Automatic Case generation and their escalation to call center representative and generated emails alerts for quick issue resolution
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visual Force Pages.
• Developed several Triggers, Apex Classes and Visual force Pages as a part of a application development
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created Master-Detail and Lookup relationships on Standard and custom objects and defined junction objects to establish connectivity among objects.
• Written Batch Apex to handle unprogressed opportunities.
• Implemented field level security along with the page layouts to control access to certain fields.
• Maintained version control using GITHUB along with auto rabbit to manage all the deployment
• Audited, uncovered and resolved data integrity issues with legacy systems
• Involved in developing tests for custom apex code.
• Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica On demand.
• Created various RAML resources to implement REST Based APIs as a part of project implementation.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatica On demand.
• Involved in establishing and maintaining the change control processes for multiple sandbox environments.
• Developed and performed training for the sales staff on the use of the system.

Environment: Apex, Force.com, Triggers, API integration, Workflow & Approvals, Salesforce.com Platform, Web Services, HTML, CSS3, SQL, PL/SQL, JavaScript, JQuery, Oracle, SOAP UI, SOAP, API, Chatter, Sandbox data loading, Git, DML Query, Apttus CPQ and Web Service integration, Metadata API, Saas/PaaS.

Confidential, San Francisco CA

Salesforce Administrator/Developer

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed solutions by customizing various standard objects of SalesForce.com (SFDC).
• Developed Apex Classes, Test Classes, Controller Classes and Apex Triggers for various functional needs of the application.
• Good experience in development and maintenance of Sales & Service clouds.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented DML operations of Inserting and Updating records.
• Worked on SOQL and SOSL queries.
• Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements.
• Communicating with executive management on project status and overall project progress against target.
• Involved in Salesforce.com Application Setup activities and customized the objects to match the functional needs of the organization.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, and Re- ports and developed the Custom objects, Page layouts, Custom tabs, Components and user Dashboards.
• Created various profiles and configured the permissions based on the organizational hierarchy require- ments.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail page and edit pages.
• Created workflow rules and defined related actions, time triggered tasks, email alert, field updates to im- plement business logic.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Re- port Folders to assist managers to better utilize Salesforce as a sales tool and configured various reports and for different user profiles based on the need in the organization.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Ser- vices, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader