SUMMARY

• Around 7+ years of experience in information technology with experience in all the phases of SDLC (Analysis, Design, Development, Administration, Testing, Implementation and Support) in various software Applications using Salesforce (CRM) and Mainframe.
• Expertise in standard Sales force configuration that include workflow rules, page layouts, Record Types, Approval Processes, Assignment rules, Validation rules, bulk Triggers, etc.
• Hands on experience in SFDC development using the APEX classes, Triggers, Batch processes, S - Controls,
• Experienced in Web technologies like HTML, CSS, Java Scripts and Java technologies like JDK, J2EE, JSP, and Servlets.
• Professional on base Lightning components are available as Aura components and as Lightning web components.
• Extensive experience in Insidesales.com (sales Acceleration Platform) to provide services for salespeople and close the deals.
• Involved in implementing and deploying the Service Cloud and Sales cloud applications for US Veeva, EUCAN, MAXX and Global FLEX projects.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Experience with custom application development in Force.com, utilizing Visualforce and Lightning Components/Framework.
• Worked on Pardot Lead nurture program and Automation rules.
• Configured various Salesforce modules including Workflows, Profiles, Permission Sets, Roles, Users, Sharing Rules, OWD, Object Level Security, Field Level Security, and Record Level Security within the organization to connect with employees.
• Good Knowledge on Software Development Life Cycle (SDLC), Agile and Scrum Methodologies.
• Experience in Web Services like Service cloud, Sales cloud, Customer portal and Partner portal and Integrated Google Apps in Salesforce.
• Experienced in different modules of Salesforce.com: Sales Cloud, App Cloud Application Integration, and Community Cloud.
• Components, VF Controllers, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug-in.
• Salesforce Lightning Experience - Used SLDS for developing Lightning Components, Actions, Event and Server-Side Controller.
• Experienced Salesforce health cloud data model. Creating roles for care team members.
• Excellent in performing GAP Analysis to check the compatibility of the existing system infrastructure with new business requirements.
• Installed Salesforce AppExchange Apps and Deployed Customization from Sandbox to another environment by Eclipse IDE, Change Set, API and custom user interfaces using HTML and Apex tags.
• Experience in working on leads, case management, web-to-lead, Web-to case, Email-to-case.
• Experience in developing Context diagrams, Use Case Diagrams, Behavior Diagrams (Sequence Diagrams and Activity Diagrams) based on the UML Methodology.
• Experience in Force.com Visual Force, Batch Apex, REST, BULK API, SOAP based Web Services, Force.com API.
• Used Sandbox migrated the code and deploying inbound and outbound change sets instance after testing.
• Experience in SalesForce Testing and Administration spanning all facets of package software and SaaS application implementation and good knowledge on software design patterns.
• Extensive experience in designing of custom objects, custom fields, Picklist, role-based page layouts, Workflow Alerts & Actions, UML, WSDL, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Record Types, Dashboards, and Email generation according-to the application requirements.
• Configured Outlook integration with salesforce and Integrated Salesforce with Microsoft Outlook to synchronize contacts, events and tasks.
• Extensive experience in Requirements Gathering, Business Requirement Documents (BRD), Functional Requirement Specifications/Documents (FRS/FRD) and RTM.
• Proficiency in Veeva implementation and functionalities like cycle plan, call management, Sample management, Accounts management, Multichannel activities, Product management, Territory management etc.
• Expertise in creating different email templates and inbound emails using Visualforce for the clients and customers.

TECHNICAL SKILLS

Salesforce Technologies: Apex Classes, Force.com, APEX Triggers, SOQL, SOSL, Visual Force Pages/Components & Controllers, CRM VEEVA, Web Services, Lighting Components, Dashboards, Reports, Custom Objects, Workflow rule, JIRA, Bitbucket, Jenkins.

Salesforce Tools: Eclipse IDE, Force.com Explorer, CTI, SSO, Apex Data Loader, Command Line Data Loader, Lighting Controllers, Force.com Platform (Sandbox and Production), UML Tools, Ajax tool kit.

Programming Languages: APEX, SQL, Java, Angular JS, Visualforce Page, J-Query, SQL, C++.

Scripting Languages: HTML, XML, SOQL/SOSL, Java Script, CSS, PERL.

Web Services: WSDL, SOAP/REST API, Service Cloud, Sales Cloud.

Databases: MS Access, MYSQL, SQL Server … Oracle 10g/9i.

Packages: Microsoft Outlook, MS PowerPoint, MS Excel, MS Project, MS Visio, Eclipse ID

PROFESSIONAL EXPERIENCE

Salesforce Lightning Developer

Confidential, Hastings, MI

Responsibilities:

• Interacted with various business user groups for requirements analysis, design and prepared Technical Design Document.
• Developed Apex Classes forVisual forcepages. Developed required Triggers for application.
• Daily administration and support of Data.com by providing marketing leads and support to front-line sales colleagues.
• Have written BatchApexfor the asynchronous data updates. Created E-mail Templates for the email alerts created. Used analytic snapshots for bi-weekly reports.
• UsedEclipse, Force.com, Developerconsole IDE'sfor development ofApex classes, Visualforce pages, Triggers and changing meta-data.
• Installed/Uninstalled packages fromAppExchange.Setup Email Services onForce.complatform to handle inbound emails.
• Involved in Setting up Service Cloud (Creating queues, Web-to-case setup, auto assignment rules, auto response rules, escalation rules).
• Involved in Setting up Sales Cloud Queues, web-to-lead setup, lead conversion mappings, assignment rules, auto response rules etc.)
• Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI Integration.
• Worked on Salesforce Community cloud like how to engage with employees, customers, and partners.
• Configure salesforce and marketing cloud integration user along with configuration in salesforce.
• Implement Roll-up Summary fields to aggregate data from child records on the parent.
• Developed many Report Types and created various Reports (summary reports) using theReport Builderaccording to the need of the organization.
• Created manyLightningComponentsand server-side controllers to meet the business requirements.
• Developed rich UI usingHTML5andCSS3in Visualforce pages and usedJavaScriptand JQuery to utilize the plug-ins.
• Experienced in migrating the standard and custom objects in standard experience tolightningexperience.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.
• Handled ongoing customization/ alteration of Salesforce.com. to increase benefits and usability.
• Worked onSalesforce1Platform to build Mobile App by enablingLightningComponentsfor use inSalesforce1mobile platform to makeLightningApplication mobile.
• Created custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.
• Worked on multiple Number of lightning Web Components and allowed the LWC to manipulate the DOM instead of JavaScript.
• Implemented Configuration, Customization and Development with Salesforce.com on Service Cloud and Sales Cloud.
• Used Single sign-on,SAMLsettings to enable the user to login to various applications.
• WrittenApexTest classes to meet Unit testing before migrating fromSandboxto Production environment.
• UseSOQL & SOSLconsidering the Governor Limits for data manipulation using theapexcode.
• Design, create and maintain user roles, profiles and hierarchies. Monitor application storage usage and archive data as needed.
• Created case escalation rules to escalate cases automatically if they are not resolved within a certain period of time, also worked on app-exchange tools for tracking orders.
• DevelopedApex Triggers,Apex Classesand Test methods, Controllers & Extensions to supportVisualforce pages,Test Classesfor Unit testing as per the functional needs in application.
• Customized standard Sales force objects like Accounts, Contacts, Case management and Solutions. Developed and created customized reports and dashboards.
• Developed Test classes for all theApexclasses and Triggers with minimum 92% code coverage fortriggers and classes.
• ImplementedSalesforce.com web servicesclient using sales forceweb services API, Java, XML and partner WSDL.
• Applied Design variations & custom Aura design tokens to the Base Lightning Components Aura components and Lightning web components.
• Exported data from legacy system and imported intoSFDCthroughApexdata loader fordata Migration.
• Worked with admin team and management team to create users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users also involved in working with Admin in the business office to upgrade handoffs in production.
• Followed CI/CD process for deployments using Force.com Migration Tool and Snapshot.
• Followed ScrumAgile methodologyfor the iterative development of the application and participated in weekly Sprints, daily stand up meetings and customer reporting backlogs.
• Used Source tree to move the code from one environment to other environment and Target Process to maintain sprint stories and defects.

Environment: Saleforce.com, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Relationships, Apex Classes, Visual Force (Pages & Components), Workflows, Rules, Eclipse, Force.com Explorer, Apex Data Loader.

Sr. Salesforce Developer

Confidential, Phoenix, Arizona

Responsibilities:

• Working on a Large-scale complex Salesforce development projects along with integrating date from other systems/Repositories.
• Salesforce Configurations across all the Standard objects like Accounts Contacts Cases etc.
• Worked on configuring standard Salesforce Chatter and also customizing it by including custom logics on chatter objects using triggers and Classes and VF Pages.
• Good understanding of standard Chatter objects and their limitations.
• Designed Implemented and deployed the Service Cloud with various custom built Page layouts Custom tabs Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them.
• Designed and developed various Visualforce Pages Apex Classes Controller Classes Extensions and Apex Triggers for functional needs in the various applications.
• Created Various Validation Rules Workflows specific to limited user groups by filtering out through their Profiles while working on Service Cloud.
• Implemented Data Loader to load data from Marketing Cloud to Service Cloud.
• Designed Reports and worked with Business users to make them understand the functioning of Reports better.
• Worked on Financial Service Cloud to develop the Application.
• Experienced in sales cloud by adding object, Fields, Tabs, Reports, and Dashboards and migrate data into Salesforce.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• In-depth understanding of Salesforce.com Sales Cloud, Service Cloud and Force.com product offerings and Health Cloud experience.
• Worked on to prioritize tasks across all their patients’ needs with health cloud.
• Designed very complex Visualforce pages using JavaScript CSS HTML JQuery and Controllers.
• Involved in User Management - Creating users Roles Profiles.
• Created various Record Types Support Processes Assignment Rules Public Groups Queues Custom Settings Sites Time-Based Workflows etc.
• Designed Implemented and deployed the Service Cloud with various custom built Page layouts Custom tabs Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them.
• Created custom metadata settings to configure Health cloud. Created care plan template and also managed the health cloud permissions.
• Designed salesforce service cloud console to enhance productivity with dashboard like interface.
• Used complex SOQL Queries in the Codes and also in the tools like Data Loader to Extract Insert or Update vast data millions of records from/into custom objects Standard objects.
• Used HTTP Callout using JSON to fetch records/data from other system and display them on the fly in the Visualforce Page each time the page opens.
• Designed System Configuration Enhancements Dashboards Reporting Page Layouts Sharing Rules Role Hierarchy etc.
• Worked on deployment of Apex Classes, Controller Classes and Apex Triggers and automated CI/CD pipeline using Jenkins.
• Well maintained Test Code Coverage Unit Testing for all the codes in the system following the Salesforce limits.
• Responsible for my Project deployments for all the releases and for Post deployment Testing.
• Involved in working with Offshore QA DEV teams.
• Developed Documentation of all the Projects those I worked on and maintained them in SharePoint.
• Complete Full Lifecycle salesforce.com Implementation Experience.
• Responsible for guiding QA UAT teams for testing the assigned Projects for all the releases both in Sandbox and Production Orgs.

Environment: Agile Salesforce Unlimited Edition Service Cloud Sales Cloud Apex VisualForce Pages Component Controllers JQuery JSON XML HTML CSS Workflow Approvals Reports Custom Objects WSDL Custom Tabs Eclipse/Force.com IDE.

Salesforce Admin & Developer

Confidential, Addison, Texas

Responsibilities:

• Extensively worked on agile methodology and attended Daily status/standup meetings.
• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps.
• Reviews and streamlined existing CRM to endure accurate adoption metrics reporting. Deactivating users to release licenses.
• Created user Roles and Profiles and given them Security controls and shared settings.
• Maintaining profiles roles and Standard Objects like user Accounts, Contacts, Leads, Campaigns, Dashboards, Reports.
• Also created Reports for custom financial data of current and potential portfolio.
• Authorized access to data, financial data and overall better customer security facilities.
• Developed various Custom Objects, Components, Controllers, Custom Reports, Custom Tabs, Labels, Visual force pages, Validation rules, Approval Processes and Auto-Response rules for automating business logic and Report folders for different users and profiles based on the requirement.
• Also created Reports for custom financial data of current and potential portfolio.
• Authorized access to data, financial data and overall better customer security facilities.
• Involved in Steel Brick CPQ implementation and customizations around the app exchange.
• Developed customer management app for the customer services team to track client databases and financial transactions by collecting requirement for the application of the Salesforce CRM with the Customer Portal.
• Worked at the client site with the customer and manager the project from end-to-end.
• Involved in Developing, Testing and Deploying the application in UAT and QA servers.
• Written Triggers and order to process incoming service e-mail requests from customers to automatically create new case records.
• Created various Reports (Summary reports, Matrix reports, Pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as sales tool and configured various reports and door different user profiles based on the need in the organization.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Performed administrative tasks like Data management, User management (Creating and managing roles, profiles and users).
• Migrated financial transactions using Data loader tools that enabled ease of account reconciliation of various journal accounts.
• Migrating Components to different environments using ANT Eclipse and Change Sets.
• Integrated Salesforce.com with an external application using SOAP, REST based web services.
• Implemented multi-channel service desk including email to case, web to case, CTI integration using ingenious open CTI, live agent setup, case escalation and assignment rules.
• Worked on Customizing service console.
• Used REST API for implementing Web Service Definition Language (WSDL) in the application for access to data from external systems and web sites.
• Used SOQL and SOSL for data manipulation.
• Designed web pages in Visualforce for capturing various customer’s data.
• Developed User Interface using Apex controllers, Visual Force and Force.com IDE
• Created the Reports and Dashboards as per the business requirements.
• Migrated data from Excel and CSV files to SFDC using Data Loader and Data Import Wizard.
• Maintained Sandbox Environment for QA Activities.
• Worked on Process Builder based on the requirements.
• Migrated the code/components from Sandbox to other Sandbox using Change set.
• Experience with Salesforce Service cloud implementation and Sales cloud.
• Co-ordinate with the test team and provide the application flow demo before the test team starts Testing.
• Developed a SOAPUI based framework to enable testing of legacy SOAP/REST API implementations and Salesforce Service cloud integration with CI/CD Automation.

Environment: Salesforce.com platform, Force.com IDE, Apex classes, Triggers, Visualforce (Pages, Components & Controllers), UAT Server, QA Server, SOSL and SOQL, HTML, CSS, JSON service module, sales cloud, Apex data loader, Workflows & Approvals, Sandbox, Production, CTI, Java Script, Eclipse, Apex Triggers, Workbench, Steel Brick, REST API, SOAP, WSDL, Windows.

Salesforce Developer

Confidential, Burr Ridge, Illinois

Responsibilities:

• Involved in identifying, planning and implementing new Salesforce.com features and functions new screens, workflow, force.com objects, reports, apex code) to meet business requirements.
• Handled different Integrations with other platforms.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Created and deployed Several Reports using salesforce.com platform.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in building of the Customer Portal in the organization.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Integrated Salesforce with Informatica on Demand for the proper mappings and extraction and transformation of data.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created and used Email templates in HTML and Visualforce.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Environment: Salesforce.com platform, Apex Language, REST API, VisualForce(Pages, Component & Controllers), Workflow & Approvals, Custom Objects, JavaScript, Dojo, JSP, Ajax, Sandbox data loading, Eclipse IDE Plug-in.

Java/J2EE Developer

Confidential, Williamsport, Pennsylvania

Responsibilities:

• Developed modules in Java and integrated with MySQL database.
• Responsible for coding using Java Servlets, Java Beans and XML.
• Worked with OOPS concepts such as Inheritance, Encapsulation, Abstraction and Polymorphism.
• Expertise in performing operations such as Collections, Exception Handling and Multithreading.
• Developed web applications using Spring MVC framework.
• Setup the class path for the Java JDK and managed the JVM (Java Virtual Machine) settings.
• Involved in Analysis, Design and Development of different phases of Process Flow module.
• Designed and developed highly customized front end screens using Sencha ExtJs framework library, JavaScript, HTML, CSS as a Rich Internet Application (RIA).
• Experience in Programming with SQL, PL/SQL.
• Used JDBC for administering and managing users and clients.
• Implemented XSLT transformation for converting XML to HTML.
• Implemented database tables, middleware designing, client-side web programming and server-side java programming.
• Followed Scrum Agile methodology for the iterative development of the application.
• Scripting of Test cases base on the specifications received for the request.
• Utilized various Testing methodologies for testing application on various levels like system testing and integration.

Environment: Java 1.3, Java Script, Java Beans, Java Servlets, JQuery, Apache Tomcat, Eclipse, AJAX, Windows, PL/SQL, JDBC, XML, CSS, HTML.