SUMMARY:

• Over 25 years of successful project/ program management, change management, operations management, multi - product management and systems development - including many complete lifecycles (Agile to Waterfall/ Human Centered Design). Especially successful with troubled projects and operations.
• Noted for combining process and technology into solutions.
• Noted for preparing an organization for change - both the technology and user staff. Focus is on the transition (continuity, efficiency and effectiveness of operations), so projects are uniformly successful, processes are sustainable.
• Experienced in coordinating across organizations; in small, medium and large organizations; across matrixed organizations, multi-departmental and multi-divisional organizations, especially in high pressure and frequently changing environments.
• Experienced in managing multi-project, multi-year endeavors, including a modernization - a complete replacement of all infrastructure and applications (small, medium and large).
• Positions have included: Program/ Project Manager, Product Manager, Technology Division Manager, Big 4 Consulting Manager, Operations Manager, Line of Business Manager and VP-Strategic Planning.
• Experienced in managing multi - project, multi-year endeavors across multiple organizations as well as ensuring the tight coupling of process and technology to obtain the most effective solutions

TECHNICAL SKILLS:

Program/ Project Management

Change Management

Operations Planning/ Management

Development/ Database Administration Management

ServiceNow

Strategic Planning

Governance

Full Life Cycle Development

Custom System Design

System Design

Department of Defense Architecture Framework (DODAF)

Data Modeling

Financial Modeling

Business Analysis

Agile

Scaled Agile Framework (SAFe)

Human Centered Design

EXPERIENCE HISTORY:

Confidential

Principal

Responsibilities:

• Consulting on Project, Program and Portfolio Management, including Agile and SAFe 5.0 processes.
• Investigating Machine Learning approaches for future reference
• Developing focused approaches/ considerations for managing, including high level considerations for governance, processes, feedback, controls, and planning.
• Released high level considerations for Change/ Innovation Management.
• While certifications provide some very rigorous approaches that work, organizations may have more immediate approaches that will position them for standard approaches in the future.

Confidential

Senior Program Manager

Responsibilities:

• Coordination of activities across the various QIO’s and communications addressing needs and ensuring smooth implementations that improved continuity of business activities.
• Project oversight supporting the Quality Management and Review System (QMARS) development, the Access to Data and Use (ADU), Case Review Information System (CRIS), Financial Information and Vouchering System (FIVS), Program Progress Reports (PPR), the Data and Deliverable Submission Tool (DDST) and the Deliverable Administration/Review/Repository Tool (DARRT).
• Program/ project oversight of 12th Statement of Work implementation for new scopes of work for new sets of QIO’s. This activity included complete replacement of all applications to Cloud-based facility using Agile/ Scaled Agile (SAFe), DevOps, Human-Centered Design and Open Source software.
• Metrics development for the management of agile projects over the full project.
• Brainstorming session for the development of the Quality Payment Program (QPP) - Technical Assistance (TA) program.
• Project monitoring for the Center for Medicare and Medicaid Innovation (CMMI)/ Business Support Group (BSG) of various projects affecting the Social Security Number Replacement Initiative.
• Managed the transition infrastructure processes for the initiation of the PM3 contract.
• Began use of ServiceNow for service support.

Confidential

Program Manager

Responsibilities:

• Supported a Project Management Office, testing team, data management support team, technical support team, functional support team, solutions support team. Team oversaw the systems, impacts to processes, recommendations for improvements in the systems and financial processes.
• Supported and expanded the use of the Oracles Business Intelligence Enterprise Edition (OBIEE) capability, to improve financial control and metrics reporting of overall performance.
• Supported the Oracle Financial R12 upgrade, including a specific request to manage the implementation of the integrated schedule for development, infrastructure, testing and training groups.
• Supported the Health Information Technology for Economic and Clinical Health ( Confidential ), Registration & Attestation application.
• Supported the electronic submittal of Medical Documents (esMD) overseeing the development and implementation of a system needed to secure the transmitted healthcare information.
• Implemented a Web Modernization effort for the Office of Financial Management for their internal sites.
• Review of possible implementation of ServiceNow for system support.

Project Manager/ Designer

Confidential

Responsibilities:

• Provided the project management and design of the Budget Formulation tool for Confidential .
• Enabled each Confidential budget area to develop separate models with feeders, automatically updating the overall budget.
• Reduced errors, provided flexibility in timing of changes (days not weeks), and established audit trails.

Confidential

Project Manager

Responsibilities:

• Provided project support for Member Portal Applications

Confidential

Program Manager

Responsibilities:

• Provided Program/ Project Management and designed a prototype of virtual lockers to be used in emergencies that could be activated by anyone in case government support was unavailable. It would provide a secure interchange of credentials and minimal communication with states providing volunteers so that the validation of credentials occurred within a mandated 72 hours.

Confidential

Project Manager

Responsibilities:

• Supported this project manages certifications provided by State and Federal governments to document the safety of foods and material from insects, etc.

Confidential

Program/Project Manager

Responsibilities:

• Supported projects including Security Clearance Questionnaire; initial security clearance questionnaire; Fingerprinting Transaction System.