SUMMARY

• Around 8 +Years of IT experience in all Software Development Life Cycle (SDLC) phases from requirement gathering to analysis, design, development, implementation, and enhancement of projects in Salesforce.com CRM and JAVA.
• 5+ years’ experience in implementation and design of Salesforce.com CRM and Force.com platform wif proficiency in using Java and Scripting languages as Salesforce Administrator and Developer.
• Facilitate communication between BusinessOwners and Development team to produce effective project outcome.
• Strong interpersonal communication, time management, process optimizations and problem - solving skills wif detail orientation in teh technology arena.
• SFDC development using Visual Force Pages, VF Components, Apex Classes, and Custom Controllers, Controller extensions, tests, test cases, SOQL, SOSL, MVC architecture and Force.com IDE from scratch.
• Salesforce.com Applications Build and Design using teh best practices.
• Good exposure onSalesforceLightningDesign System.
• Expertise in building Lightning components for Record pages and Quick actions.
• Used Lightning Component Framework, Dashboards and Reports in Lightning Experience.
• Salesforce Development Life Cycle implementation covering Sales Cloud, Service Cloud, Call Center, Chatter and App-exchange applications.
• Salesforce CRM UI customization using Apex, Custom Controllers, Visual force, CSS, JavaScript libraries.
• CRM Business processes like Forecasting, Campaign management, Lead Management (Web-to-Lead), Order Management, Account Management, Case Management (Email-to-Case and Web-to-Case).
• Salesforce Integration wif Oracle, SAP ERP using Apex web services WSDL and outbound messaging.
• Salesforce.comimplementation and customization using Apex (Classes, Controllers, Triggers), Apex Scheduler, Batch Apex, Apex Web Service, Visualforce Pages, Custom Tabs and Objects, Analytic Snapshots, Dashboards.
• Writing Apex batches, Schedule classes by implementing interfaces to process large data sets.
• Have in depth Knowledge and understanding of business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Customization of Salesforce.com Accounts, Leads, Opportunities, Cases, Campaign, Solutions, Standard Objects and Custom Objects; Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Experienced in scripting languages likeHTML, XML, CSS, JSP, WSDL, SOAP, AJAX, APEXWeb Services API development skills and Java Script, Web Services-Axis.
• Implement Security and Sharing rules, Configuring Permission sets, Field level security, Object level security, Profiles, Triggers, Resource monitoring usingCustom objects, Triggers, Workflow rules, Approval process for Automated alerts, field updates, SOQL, SOSL, Visual force pages and Apex classes.
• Experienced in JIRA in bug tracking, issue workflow, Labelling, linking issues and in creating projects and story points.
• VS Code IDE for writing business logic in Apex programming language.
• WSDL, SOAP API, REST API, Call Outs, Batch and Schedule Apex programs.
• Implement data security/visibility rules using Sharing rules, configuring OWD (Organization wide default), create criteria-based and owner-based sharing rules across objects and sharing data to different set of roles.
• Salesforce.comgovernor limits understanding wif ability to optimize code to respect teh limits.
• Agile Methodologies, Scrum Software Development processes as well as Waterfall model.
• Experience on Lightning Web components (LWC)wif Visual Studio and Experience in Salesforce Business Analysis.
• Worked closely wif business users, analysts for requirements understanding, analyzing, and preparing technical document for teh functional requirements and use LWC to increase application performance.
• Experienced working wif various AppExchange products and CPQ products like Salesforce CPQ (formerly SteelBrick CPQ) and APPTUS CPQ.

TECHNICAL SKILLS

Cloud Technologies: Salesforce (Apex, Visualforce, Triggers, Reports, etc.), LWC/ Aura

Scripting Technologies: HTML, JavaScript, XML, CSS

Tools: & Utilities: Apex Data Loader, ETL Data Extraction, Force.com Migration Tool, Force.com Excel Connector.

Domain Expertise: Sales Cloud, Service Cloud and Marketing Cloud.

PROFESSIONAL EXPERIENCE

Salesforce Lightning Developer

Confidential, New Jersey, NJ

Responsibilities:

• Interacted wif various business user groups for gathering teh requirements forSalesforce implementation and documented teh Business and Software Requirements.
• Involved inSalesforce.com Application Setup activities and customized teh apps to match teh functional needs of teh organization.
• Upgraded some Apps fromSalesforceClassic to Lightning Experience to develop rich user interface and better interaction of pages.
• Implemented teh requirements onSalesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Performed detailed analysis of business and technical requirements and designed teh solution by customizing various standard objects ofSalesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Created and maintained teh email templates to be used in teh Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module inSalesCloud.
• Worked on customization ofSalesCloudschema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products.
• Developed apex classes, extension controller classes to searching adding records into other objects using DML methods.
• Worked onSalesforceLightningProcess builder to easily automate business processes. Developed re-usable UI components wif theLightningComponent Framework. Migrating from Salesforce Classic to Lightning and created Lightning components.
• Involved in building Lightning components apps to provide better and more interactive interfaces to end users, which halp in sales enhancements.
• Used JavaScript, jQuery for client-side validations and implementing custom pagination using data-tables.Written apex batch classes to process large data updates, queried large datasets and exported to excel.
• Worked on Lightning Process builder flows, Connect API, Chatter, and quick Action.
• Integration Methodologies, different API, Trigger framework, Recursive Triggers, VF Remoting, Asynchronous Framework & options.
• Good Experience on Salesforce Lightning. Experience in third party integration wif ERP (Marketing Cloud, Service Cloud).
• Provide technical architecture strategy and guidance for Salesforce rollouts and assist wif design for adoption strategy.
• Support and provide recommendations to teh COO, CTO, VP of Sales, and VP of Services by tailoring Salesforce.com to meet agile business needs.
• Created and updated users, reports, and dashboards to track pipeline/stages for management visibility, while integrating Apex (applications) to Salesforce accounts such as Conga Merge and Outlook
• Strong noledge on VMOC rules, Veeva vault integration wif Veeva CRM, IRep implementation and wif Approved email setup and implementation.
• Designed and developed Test utility framework and used annotations @isTest, @testSetup and ensured to meet 75% of code coverage.
• Implemented Web-to-Lead and custom Lead conversion using custom Visualforce and Apex Extension controller class.Used Relationship, Aggregate queries using SOQL, SOSL to query and search records fromsalesforceplatform database.
• Experienced in scripting languages likeHTML, XML, CSS, JSP, WSDL, SOAP, AJAX, APEXWeb Services API development skills and Java Script, Web Services-Axis.
• Developed custom Apex extension controllers (Dispatchers) and visual force pages to dispatch to visualforce page and standard page layouts based on record type.Developed custom Visualforce components and implemented components at different visualforce pages.
• Extensively used Eclipse IDE,DeveloperConsole and Workbench for developing Apex Classes, Triggers and customizing other meta-data components.
• Worked in developing and consuming SOAP and REST services in service-oriented architecture.
• Worked on integration wifin built application of Windstream to generate teh Quote using SOAP services.
• Deployed teh applications to various SFDC environments using Change Sets, deployment connections and Packages.
• Specially worked on Case Management wif Workflow and Approval Process, User Entitlements and Role hierarchy forSalesforce.com Applications.Implemented Field Level Security for sensitive data holder fields.
• Created Summary reports, Matrix reports, Charts and Dashboards to assist teh business team.
• Worked on supporting tickets in teh following area: Roles, Profiles, Access Settings, Workflow Rules, Validation, creation and modification of fields and page layouts, upload of data.
• Involved in Business Process Modeling and Re-engineering to improve teh current business process and gain efficiency through teh new application.

Environment: Saleforce.com platform, Apex Language, VisualForcePages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Jenkins, Security Controls, Sandbox, Eclipse IDE Plug-in, Dell Boomi, SOQL, SOSL.

Salesforce Developer

Confidential, Harvey, IL

Responsibilities:

• Collaborated wifsalesteam and business analysts to analyze business, technical needs and design solutions by customizing standard objects of SalesForce.com (SFDC); developed project templates as per SDLC methodology
• Developed various lightning components that integrate to form a single point of interactive payment calculator to generate a payment plan.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in teh application compatible wiflightning.
• Worked on Chatter and Email integration features for Sales Cloud and Marketing Cloud; designed, developed, planned, tested and integrated Salesforce Cloud Services; configured Chatter usage to generate dashboard reports
• Developed Apex program and Apex triggers for various functional needs and worked wif dynamic Apex to access objects and fields to describe information, execute SOQL, SOSL and DML queries from scratch
• Supported teh data migration and data export activities through various business centers using Apex Data Loader, Apex Data Export, Force.com Excel Connector and Import Wizard.
• Employed Data Loader to migrate data from Oracle to Salesforce database and configured in Oracle application to Salesforce platform; migrated leads, accounts and contacts to Sales Cloud using third party tools
• Worked onsalescloudand customized objects Accounts, Contacts, Opportunities, Products, Price Books and custom objects, implemented Web-to-Lead and custom Lead conversion.
• Experience in working onSalesCloud(Partner Portals) as well as ServiceCloud(Customer Portals). Good noledge in writing test classes before deploying into production.
• Implemented on Force.com/servicecloudfunctionality leveraging web and email services/web-to-custom object/email-to case functionality.
• Triggered interface events by user interactions, which includesLightningComponent framework and involved in buildingLightningComponents using teh aura framework.Integratedweb services by making WSDL files to extract data from external systems to display in salesforce.com
• Established SOAP API wif teh aid of a two-way communication between Salesforce and other applications. Code deployment was done using teh Eclipse IDE, Deployment Change Set and Snapshot.
• Designed and deployed custom tabs and objects, page layouts, components, visual force pages, validation rules, approval processes and auto-response rules; added fields and functionality using custom controllers and extensions
• Salesforce Lightning Design System and Lightning App Builder.
• Developed enterprise Einstein Analytics strategy to replace teh tableau dashboards.
• Configured product and pricing setup using CPQ/Product consoles Formatted and migrated teh user data into Lightning Experience.
• Extensive Knowledge in Design and Development of User Interfaces usingHTML, DHTML, AJAX, XML, XSL.
• Worked wif Accounts, Contacts, Leads, Campaigns, Cases, Solutions Standard Objects and Custom Objects.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships and record types to enforce data quality setup marketing campaigns and assignment rules
• Implemented search, filtering and tagging features on page layouts for sales to locate relevant marketing content and documents inSalesForce.com CRM content; ensured effective ways to leverage Saleforce.com CRM features
• Developed enterprise Einstein Analytics strategy for data integration, mobile first approach in designing teh dashboards
• Defined Analytics dashboards to bring action-based insights on Opportunities / Sales / team performance.
• Developed Rest API callouts to perform data sync between salesforce and Apttus.
• Research Salesforce and Apttus CPQ capabilities as needed to suit business requirements.
• Quote/Proposal and Agreement document generation using Apttus.
• Used Sandbox for testing and migrated teh code to teh deployment instance after testing
• Created summary reports, matrix reports, pie charts and dashboards and setup report folders to autanticate users based on profiles permissions; created objects screen that compares databases and schemachanges
• Performed periodic data cleaning and administered custom objects, workflow and campaign management
• Involved in project documentation review cycles and followed-up for reviews to see them through to completion

Environment: Saleforce.com Platform, Salesforce APIs, Reports, Dashboards, Email, Triggers, Chatter, Sharing Rules, Validation Rules, SOQL, SOSL, OOTB, Documentation, Data Loader, App Exchange, WSDL, Reports, AppExchange, Data Tools

Salesforce Developer

Confidential

Responsibilities:

• Involved in BSR (BusinessSystemRequirements) meetings, documenting functional and non-functional needs; was part of designing key solutions needed for project's progress.
• Analyzed customer needs and translated them to technical reality extendable by communicating wif Business users.
• Used Salesforce Automation for managing Sales, Opportunity, Account Contact, and Data Quality.
• Developed Apex classes, Apex triggers, Rest Services and Controller classes for functional needs in application.
• Used JavaScript and libraries like jQuery wif Apex for teh desired functionality.
• Created processes to load data in database and/or extract from database and send to clients via email and FTP.
• Created Triggers like sending emails to portal users on updating account information comparing new wif old.
• Involved in integratingSalesforcewif external master data using SOAP and REST API; integrated web services by generating WSDL files to extract data from external systems to display in salesforce.com
• Designed logic involving Apex Controllers and Triggers to support forecasting app confined to Governor Limits.
• Configured Identity confirmation, Login restrictions, User Interface settings and Profile settings.
• Created roles, groups and executed role hierarchy, sharing rules and permissions for shared access among users.
• Created Page Layouts to make users comfortable to input data into CRM; implemented search, filtering, and tagging on page layouts for sales to locate relevant marketing content and documents inSalesForce.com CRM content.
• Developed UI using CSS, HTML tags, Visual Force components and used JavaScript for front-end validation.
• Developed tabular reports, matrix reports and joined reports including data filters, groupings, and customized graphs to better assist managers and report folders to provide report accessibility to appropriate personnel.
• Created custom objects and defined lookup, master-detail relations used to read, extract, and load data from comma separated values (CSV) files; Data Loader to insert, update, and bulk import/export data from Sales Force objects.
• Developed custom reports and configured snapshots to dump data for sales performance and lead generation’s stats.
• Personalized teh supplier's bank details page and invoice work bench page as per user requirements.
• Used sandbox mode for testing, migrated code using change sets to production instance; created test scenarios on Sandbox for complex business logic and used Force.com component deployment wizard for migration of data.

Environment: Salesforce.com, Apex Controller, Visual Pages, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Workflows, Rules, Data loader, SOQL, SOSL, Sandbox, Profile settings, WSDL, HTML, CSS, Java Script.

Java Developer

Confidential

Responsibilities:

• Designed and developed application in n-tier fashion as per struts based MVC architecture using Servlets, Struts Action classes, Action Forms, JSP and Session Beans and developed User Interfaces using JSP, HTML, and CSS
• Developed business modules using J2EE design patterns and extensively used JavaCollections API
• Scripting of Test cases based on teh Specifications received for teh request.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.
• Implemented Maven and used Jenkin build tool to build jar and war files and deployed war files to target servers.
• Managing Build using Maven.
• Responsible for Coding using JSP, Java Servlets, Spring MVC and XML.
• Responsible for proactively monitoring performance, diagnosing problems and tuning queries and databases.
• Worked on Dynamic, object-oriented programming language RUBY.
• Developed Shell scriptsfor automating teh closing document process using JavaScript front end validations
• Implemented EnterpriseJavaBeans (EJB) to interact wif database to insert, update, delete and retrieve values; developed session beans and entity beans representing business logic abstractions
• Worked on Eclipse as teh development environment using CVS version controller
• Called Stored procedures in Oracle using callable statements in JDBC
• Converted reusable services into Web-Services using SOAP which can be accessed across teh enterprise
• Involved in Testing applications on various levels like unit testing, integration testing and system testing using JUNIT
• Used ANT tool to build and deploy application on Tomcat Server

Environment: Salesforce.com, Apex Controller, Visual Pages, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Workflows, Rules, Data loader, SOQL, SOSL, Sandbox, Profile settings, WSDL, HTML, CSS, Java Script.