Salesforce Administrator Resume

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Administrator

Responsibilities:

Gather requirements from end users
Support teh streamlined application life cycle (analyze, build, test, implement, train and support) of third party systems
Monitor, review and identify areas within application that can be enhanced to increase efficiency and productivity
Complete technical service requests and provide business application support
Create and administer training to end users
Document company’s processes and workflows
Design, Create and maintain user roles, profiles and hierarchies
Create and maintain fields, views, reports, dashboards, and other salesforce.com objects and functions
Manage all processes that impact / relate to Salesforce.com
Assist business units create processes in salesforce.com to help monitor activities and service delivery
Maintain, enhance and create workflows, functions and configurations within teh Salesforce.com environment

Confidential

Web & Application Support Specialist

Responsibilities:

Receive support requests and responds to users in a courteous, clear and timely manner
Assume ownership of issues and troubleshoot, debug, and resolve programming, performance, and feature/functional issues as defined by end users
Program, contribute, and/or maintain back - end development of dynamic websites and custom off teh shelf solutions
Build, enhance, and maintain in-house websites, databases, web applications as well as third-party applications/systems/tools
Generate and maintain custom, ad-hoc reports as requested by various business units/programs
Develop, produce, and maintain application and web site documentation related to project requirements, design specifications, end-user manuals, and technical diagrams
Conduct iterative testing for each stage of deployment
Conduct end user acceptance testing at QA stage and provides technical support after released
Collaborate with internal business owners to understand their processes and recommend systems and solutions that would provide process improvement
Salesforce Admin experience
Provide training to end users

Confidential

Website Support Specialist

Responsibilities:

Created technical requirements for, and participate in, Request for Proposals (RFP) for teh District websites
Planning and implementation of website redesign
Processed customer issues by answering questions, resolving issues, and evaluating special requests
Created and implemented operations plan and strategies to maintain a high level of functionality, usability, and design structure for teh District websites
Developed and implemented KPIs, SLAs, and documentation for tiered support to measure division efficiency and locate areas of improvement
Collaborated with internal business owners to understand their processes and recommend systems and solutions that would provide process improvement
Created and maintained documents such as standard operating procedures, job aids, and reports
Monitored campus information systems to ensure appropriate level of user security access
Developed and delivered training plans to District personnel for a variety of web-based systems
Assessed new standards, technologies and trends to recommend strategies for future enhancements to teh District websites
Troubleshot and assisted with content placement and setup on all district websites
Managed new internal and external internet projects while working with vendors and internal clients to implement and create brand consistency
Created test plans, conducted unit testing and Quality Assurance reviews for upgrades and enhancements to teh CRM and District websites
Developed and maintained a library of job aids, video tutorials, blogs and in-person training etc.

Confidential

Substitute Teacher

Responsibilities:

Carried out lesson plans and activities as instructed by teh teacher in their absence
Reported back to teacher and other necessary administrators
Created, Executed, and maintained lesson plans to enhance teh education of early school aged children
Researched and designed study aids for teh students

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship