SUMMARY

• Over 9 years of IT experience in various stages of Software Development and Salesforce CRM platform as Salesforce Admin/Developer working with Sales, Service and Marketing Could.
• Involve in various stages of Software Development Life Cycle (SDLC) including analysis and development of application using salesforce.com CRM, Force.com platform as an administrator and developer.
• Experience in different modules of Salesforce.com: Sales Cloud, Service Cloud, Marketing Cloud.
• Exposure to different types of software development life cycle methodologies including Agile methodology and have experience in using applications like JIRA.
• Extensively worked on Administrative tasks like Creating objects, fields, Page Layouts, Record Types, Validation Rules, Workflow Rules, Approval Process, Process Builder, Flow Builder, Security (Profiles, Permission Set, Roles, Owd, Sharing rules) and Reports.
• Create Visualforce pages for customizing/optimizing teh UI/UX to teh end user for their better performance/interaction with Application.
• Worked on Apex classes, Triggers, Batch Classes, Test Classes.
• Develop Lightning Components using AURA FrameWork.
• Work with Integrations using Rest API.
• Work on Salesforce.com Community implementation and customization.
• Proficient in creating/modifying/troubleshooting APEX code, and Visualforce pages.
• Sound understanding of SOQL and SOSL for Querying and Searching Data for Force.com platform.
• Hands on experience implementing Security/Sharing rules, configured permission sets, Field level Security, Record level Security, Profiles, Roles, and resource monitoring at different hierarchical level of Organization
• Experience in bulk Data mitigation from Excel, MS Outlook, and Legacy systems to Salesforce.com using Apex Data Loader, Import Wizard.
• Good Knowledge on Salesforce packages and Lightning experience.
• Involve in using Lightening, Process Builder and Workflows. Work on customization of visual force to have Lightening Experience for desktop and mobile applications.
• Work on Salesforce.com based development enhancements and implement lightning applications from teh scratch.
• Strong Experience in Salesforce Lightning components design & designing compact layouts using Apex triggers, Page layouts, Visualforce pages, workflows for Mobile platform.
• Experience in building reusable UI/UX components and pages with Lightning component framework.
• Worked on Salesforce Lightning components for building customized components and replace teh existing ones.
• Expertise in design and development of multi - tiered web-based applications using Java technologies like HTML, DHTML, CSS, JavaScript, jQuery and J2EE.
• Hands on experience in writing batch classes, Schedule Apex, dynamic apex, single e-mail methods, mass e-mail methods, test classes and wrapper classes.
• Experience in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox, Migrating code from one sandbox to teh other).
• Experience in working with Agile/Scrum environment, Iterative, Waterfall software development methodologies.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Apex Web Service, Visualforce Pages, Visualforce Component and Controllers, AJAX, Workflow & Approvals, Dashboards, Lightning component Framework, Aura UI Framework, Analytic Snapshots, Case Management Automation, Sandbox Refreshments, Deployments (Change sets).

Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform, ANT Migration tool.

Langages: Apex, Java, J2EE, SOQL, SOSL.

Database: MS Access, Microsoft SQL Server, SQL, Oracle.

Operating System: Linux, Windows.

Web Technologies: HTML, XHTML, CSS, XML, JavaScript, PHP, JQuery.

IDE and Editors: Eclipse, My Eclipse and Force.com Eclipse IDE, Visual Studio.

PROFESSIONAL EXPERIENCE

Confidential TN

Salesforce Developer/Administrator

Environment: Lightning Component, Lightning web Component, Rest Webservices, Apex, Visualforce, Data Loader, Custom Objects, Custom Tabs, Email Services, LWC, Security Controls, Demand Tools.

Responsibilities:

• Play teh role of Salesforce.com Administrator, Analyst, and Developer and involve in maintaining salesforce.com application user profiles, roles, permissions, generating security tokens and validation rules.
• DevelopLightningcomponent framework include an out-of-teh-box set of components, event-driven architecture, and a framework optimized for performance.
• Create a user interface in lightning using AURA components.
• Integrate Salesforce Application with Service using Rest webservice API.
• DevelopLightningApps, Components with Aura, Controllers, Events and Styling components usingLightningdesign system (SLDS). Develop various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• DevelopLightningUI using AJAX, JavaScript, jQuery and HTML, LWC
• Design and deploy Custom tabs, Validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Use flosum for deploying components from sandbox to other sandbox and production instances.
• Use workbench and data loader tools for data loading activities. Also using workbench as a tool to test REST web services, SOQL statements andpushtopicnotifications.
• Create various profiles and configure teh permissions based on teh organizational hierarchy requirements.
• Add custom fields and validations to new and existing objects and add custom functionality using custom controllers and custom extensions.
• Work on implementing Record based sharing using Organization Wide Defaults, Sharing Rules and Manual Sharing.
• Manage security settings of teh users.
• Create and Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Perform mass data imports/exports using teh API or various import tools.
• Design and develop User Interfaces for Salesforce users as per requirements.
• Data migration projects using Data Loader tool.
• Create teh workflows, Apex Classes, Apex Triggers for automating teh Reports.
• Involve in various activities of teh project like information gathering, analyzing teh information, documenting teh functional and nonfunctional requirements.
• Develop and configure various Reports and Report Folders for different user profiles based on teh needs in teh organization.
• Implementation of Data Loader for loading teh data.
• Involve in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Integrate teh Web Services for extracting teh data from external systems to display in teh pages of salesforce.com.
• Provide daily user support in managing users, creating, and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and installation and support of AppExchange applications.
• Provide teh security and visibility of data through roles and profiles and give premier support to teh different Salesforce users upon request.
• Work on implementing Record based sharing using Organization Wide Defaults, Sharing Rules and Manual Sharing.

Confidential, Norfolk, VA

Salesforce Developer/Administrator

Environment: Apex Classes, Chatter, Visual Force Pages, Email Services, Java, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, Windows, Apex, HTML, CSS, JavaScript, jQuery, Sandbox, Visual force, Eclipse, Core Java.

Responsibilities:

• Worked as Salesforce Developer, Salesforce Analyst and Administrator in teh project depending on teh criteria
• Analyze client requirements and create design documents and Technical documents.
• Implemented in Agile Scrum, test frequently development methodology.
• Integrated Salesforce Application with Cisco Spark messenger using Rest webservice API.
• Configured and customized Salesforce.com using standard setup tasks as well as developed Apex coding which includes Triggers, classes, classes for custom controllers and controller extension, schedulable apex classes, batch apex, Apex sharing rules, Email Services according to teh functional needs of teh application.
• Interacted with Business users for requirements gathering analysis and development.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Case, Lead, Opportunities etc.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in teh application.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles, Page Layouts, and configured teh Permissions based on teh Organization hierarchy requirements.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Upgraded some Apps fromSalesforceClassic toLightningexperience to develop rich user interface and better interaction of pages.
• Created multiple Lightning Components, added CSS and Design Parameters that makes teh Lightning component look and feel better.
• DevelopedLightningComponent Framework and builtLightningcomponent using aura framework.
• Replaced all teh JavaScript buttons with Quick Actions orLightningComponents inLightning.
• Worked with Salesforce.com premier support to resolve technical issues.
• Wrote JavaScript’s to enhance look and feel of teh Salesforce Custom Pages.
• Followed teh governor limits while writing teh Apex code.
• Created automated web UI tests for transition from a historic system to teh Salesforce system.
• Developing UI/UX Pages using jQuery, JavaScript, and CSS.
• Prompt response to defect tickets and work towards bug fixes.
• Provided teh training to Business users about teh system.
• Developed and implemented Service console comprising more than 1000 users.
• Developed various custom tabs and components for Service console to resolve teh custom issues/cases at minimum time using several technologies like Visual Force, Bootstrap, jQuery and JavaScript.
• Involved in deployment, monthly release, and client demo activities. Maintaining roles, profiles, field level securities and sharing rules. Data load into multiple sandboxes using Data Loader.
• Involved in Salesforce.com application setup activities and customized teh apps to match teh functional needs of teh organization through monthly releases.
• Added custom fields and validations to new and existing objects and added custom functionality using custom controllers and custom extensions.
• Designed and developed User Interfaces for Salesforce users as per requirements.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on teh need in teh organization.
• Implementation of Data Loader for loading teh data.
• Created Workflows to enable update, delete and export functionality for email templates.
• Created Sharing rules, Assignment Rules and Escalation Rules for Cases.
• Responsible for various system integrations with salesforce to accomplish Sales processes and business needs.
• Designed many Email templates (Pdf/Word), including teh merge field’s functionality on an email template.
• Developed various applications using custom settings and custom metadata to make teh code generic and which can be later modified by teh BSA or admins using teh custom setting/metadata type instead of changing teh code.

Confidential, Mayfield Heights, OH

Salesforce Developer/Administrator

Environment: SaleForce.com, Force.com Platform, Apex Classes, Visual Force Pages, Email Services, Java, Lightening, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, Apex, Sales Force, HTML, LWC, CSS, JavaScript.

Responsibilities:

• Analyzed client requirements and creating design documents and Technical documents.
• Implemented in Agile Scrum, test frequently development methodology.
• Interacted with Business users for requirements in gathering, analysis and development.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in teh application.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Developed Cascading Style Sheets (CSS) for creating TEMPeffects in Visual force pages.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation, and formula fields to teh custom objects.
• Wrote JavaScript’s to enhance look and feel of teh Salesforce Custom Pages.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Developed and deployed a custom Salesforce object to mirror all Rally user stories to allow for developers to track their work in Salesforce and to ease QA process.
• Upgraded from Salesforce Classic to Salesforce Lightning.
• Created many Lightning Components and server-side controllers to meet teh business requirements.
• Created a user interface in Lightning using Aura components, CSS for a user to enter case details and submit into Salesforce.
• Enabled Aura Framework and added Aura Attributes/Handlers for Events/Logic & Interactions.
• Used Salesforce Lightning Design Systems (SLDS) components in teh Lightning Application.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Upgraded some Apps from Salesforce Classic to Lightning experience to develop rich user interface and better interaction of pages.
• Tested apps by appending multiple components to a Lightning Application theirby deployed Applications from Sandbox to Production.
• Used Apttus CPQ to configure, price and quote deals which improved teh sales process.
• Created CPQ process using Apttus CPQ and CLM AppExchange tool in Quote.
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Generated various reports and dashboards in lightning.
• Developed business documents for Salesforce.com Custom objects.
• Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML, and partner WSDL.
• Developed several Custom Reports and Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
• Created and modified custom buttons using JavaScript and jQuery.
• Created automated web UI/UX tests for transition from a historic system to teh Salesforce system.
• Implemented Ajax to create highly optimized, browser-compliant JavaScript and HTML web pages using jQuery.
• Developing UI Pages using jQuery, JavaScript, and CSS.
• Integrating newly developed features with teh existing system.
• Prompt response to defect tickets and work towards bug fixes.

Confidential, New York, NY

Salesforce Developer/Administrator

Environment:Salesforce.com platform, Salesforce CRM, SalesforceLightning, Apex Language, Workflow and Approvals, LWC, Visual force, Reports, Custom Objects, Tabs, Email Services Apex, Data Loader.

Responsibilities:

• Gatheird business requirement and did gap analysis.
• Performed fields mapping of Salesforce and Legacy CRM systems.
• Worked on middleware program in Java for data migration from legacy system to Salesforce.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed teh solution by customizing various standard objects of SalesForce.com (SFDC).
• Developed APEX triggers, Apex classes LWC for various functional needs in teh application.
• Interacted with Business User Groups for gathering teh requirements for Salesforce Implementation and documented teh Business and Software Requirements.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Developed web services using Salesforce.com Web services API to provide data for third party clients.
• Performed Analysis for Territory Management and sharing settings.
• Integrated teh Web Services for extracting teh data from external systems to display in teh pages of salesforce.com.
• Extensively involved in design and configuration of objects, page-layouts, record types, search layouts, list views, validation rules, workflows, Approval Process, custom buttons, custom link, report types, reports, and dashboard.
• Imported accounts and contacts data through Import Wizard.
• Imported products and price books using Data Loader.
• Worked on supporting tickets in teh following areas: Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Worked on doing making enhancements to SFDC application required by business users from time to time.
• Created workflows rules, field updates, tasks and email alerts.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.

Confidential

Systems Analyst/Salesforce Administrator

Environment: Saleforce.com platform, Apex, Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Case Management, Demand Tools.

Responsibilities:

• Analyzed business requirements, system requirements and prepared all possible detailed test cases as per teh requirements
• Created and customized Custom Objects, Visualforce pages, custom fields and added help text to standard and custom fields. Customize page layouts assignment based on profiles/record types.
• Defined Apex triggers in SOQL to make complex validations possible.
• Developed various Custom objects, Tabs, validation rules, Components.
• Designed and deployed Custom tabs, Validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created various profiles and configured teh permissions based on teh organizational hierarchy requirements.
• Added custom fields and validations to new and existing objects and added custom functionality using custom controllers and custom extensions.
• Accomplished custom integration of outbound messages, workflows & approvals, reports, dashboards, Custom Objects and Tabs, Email Services and Security Controls.
• Worked on implementing Record based sharing using Organization Wide Defaults, Sharing Rules and Manual Sharing.
• Managed security settings of teh users
• Created and Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Used Sales Wave analytics app with salesforce to perform other integrations and customizations
• Created Reports and Dashboards with teh help of Salesforce Wave Analytics to track Opportunity pipeline/Stages for Management visibility.
• Performed process to backup and restore Salesforce data into external database using Salesforce Wave analytics cloud.
• Implemented Email-to-Case, Web-to-Case entry, and manual case entry for entering customer's cases in Cases Tab.
• Developed and configured various Reports and Report Folders for different user profiles based on teh need in teh organization.
• Designed and developed User Interfaces for Salesforce users as per requirements.
• Data migration projects using Data Loader tool.
• Responsible for all teh activities related to configuring Data Loader, uploading data in CSV files intosalesforce.com, checking for teh correctness of teh data.
• Responsible for weekly and monthly data export, updates, and backup for teh organization.
• Perform mass update to update teh data in SFDC using Demand Excel spreadsheets using Apex Data Loader.
• Created data validation rules and formulas as per business requirement.
• Created teh workflows for automated lead routing, lead escalation, alerts, and action items.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on teh need in teh organization.
• Created teh workflows, Apex Classes, Apex Triggers for automated teh Reports.
• Worked on integrating SFDC with ETL tools like Informatica and Data Loader.
• Integrated Salesforce Applications with Informatica using REST/SOAP webservice APIs.
• Used Force.com Ant based migration tool, change sets for deploying components from sandbox to other sandbox and production instances.
• Created and used Email templates in HTML &Visual force, and developed Apex Classes and Apex Triggers.