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Business Applications Specialist Resume

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SUMMARY

  • me.T. Analyst proficient in resolving issues pertaining to local applications and business processes.
  • Critical thinker wif well - developed intrapersonal skill who handles customer support issues quickly and efficiently.

TECHNICAL SKILLS

  • IT/Troubleshooting
  • Helpdesk
  • Microsoft Office Programs
  • Outlook
  • One Note
  • Word
  • Excel
  • Power Point
  • Preparing Training Materials
  • Implementation and Development of Business Applications
  • Great Communication and Follow-up Skills
  • JD Edwards
  • SAP
  • BW, MM, SD
  • Custom Codes
  • Marketing Studio
  • Prospect Entry a
  • Community Take
  • Vendor Extranet
  • Local Application (DRH)
  • Works
  • Local Application (DRH)
  • QA (Testing)
  • Documentation
  • Debit and EMD Terminals
  • Chase Freedom Pay

PROFESSIONAL EXPERIENCE

Business applications specialist

Confidential

Responsibilities:

  • Assist in development, training and support for in house Sales, Vendor, Construction and Warranty applications
  • Act as a liaison between division offices and Development team.
  • Assist teh Field Service team wif QA testing, implementing new Applications and services. Including
  • Patches
  • Hotfixes and Upgraded equipment
  • Support Debit Card Terminals
  • Work wif treasury to issue refunds and rejections through Chase Freedom Pay
  • Updated Contract Documents
  • Updating community, vendor and superintendent user maintenance.
  • Training documentation

Trainer

Confidential

Responsibilities:

  • Train SAP and assist at training facilities nation-wide 120 Locations across US
  • . Help trainees in dealerships wif SAP “Go-Live” and assist managers in Business Warehouse SAP Environment
  • . Train BW, MM, SD, and Reporting.
  • Assisted wif documentation of new process changes and training materials.
  • Completed teh full implementation of SAP roll out schedule at end of March 2014

IT Helpdesk

Confidential

Responsibilities:

  • Support entire Colege Campus for all IT and Technical Needs. Including
  • Setting up Network and Servers
  • Adding new user to Active Directory
  • Setting up new profiles and PC’s for users
  • Fielding Emails and Phone Calls
  • Updating software and Hardware

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