SUMMARY

• Around 7 years of experience in information technology with experience in all teh phases of SDLC (Analysis, Design, Development, Administration, Implementation and Support) in various software Applications using Salesforce (CRM) and Mainframe.
• Contributed TEMPeffectively in all phases of teh SDLC with emphasis in Enterprise Architecture, System Design, Technical Analysis, Business/Requirements Analysis, Software Development, and Testing.
• Experience in software development environment using AGILE and SCRUM methodologies and participated in Daily Scrums, Sprint Planning, Sprint Retrospective meetings.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master - detail relationships and lookup relationships.
• Experience on SalesForce.com developer toolkit (force.com IDE), Triggers, Visual Force Pages, data migration and working knowledge of Apex classes, Controllers, SOQL & SOSL.
• Experienced in admin modifications like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Experience in creating Lightning AppscombiningLightning DesignSystem,Lightning App BuilderandLightning Componentfeatures.
• Strong Salesforce development experience with Apex Classes, Triggers, Controller Classes, Visualforce pages and Integrating with external sources by developing SOAP, RESTful API Web Services for inbound calls to salesforce.
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products.
• Extract target Marketing Cloud in experience development on marketing cloud with salesforce and their billing system site.
• Experience on Salesforce Platform and its suite of products, e.g., how Community cloud is architecture, structure, security, and how to integrate between legacy systems and cloud systems.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
• Experience in Analyzing, designing, configuring and maintaining Salesforce CPQ solutions.
• Experienced working with CPQ products like SteelBrick CPQ and APPTUS CPQ.
• Experience in Salesforce Lightning framework and Lightning Web components(LWC).
• Developed Lightning apps and components to be more interactive to end users.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Experienced working with Salesforce.com standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Experience in Salesforce Lightning Process Builder,Lightning UI/UX,app builderand creatingVisual Workflows, salesforce supportcommunitiesandChattergroups.
• Experience in Salesforce Marketing Cloud Implementation and Lightning Design System.
• Experience in configuring and customizing teh CPQ and CLM tools. Apttus CPQ Configuration and in Quoting and Pricing, Order Management, and Product Management.
• Experience in creating lightning components and lightning applications. Experience in Salesforce latest product launches including Einstein Analytics.
• Experienced with source control tools Git, Bit bucket, Source tree, built salesforce code from teh repository.
• Created journeys and implemented marketing campaigns using Marketing cloud tools like Journey Builder, Email Studio and Automation Studio.
• Experience integratingMulesoftand Salesforce. Served as an Admin forMulesoft Platformand performed tasks such as creating users, controlling access, scheduling and running teh batch jobs, monitoring teh jobs and updating versions.
• Experience with Lightning process builder for visualizing and creating automated business processes.
• Expertise in MuleSoft Any Point API platform for designing and implementing Mule APIs
• Been an active team member and TEMPhas worked on developing utilities using, ORACLE PL/SQL, with UNIX PERL, UNIX Shell Scripting.
• Knowledge of product development lifecycle (SDLC) and DevOps kits like GIT, Jenkins, JIRA, Confluence, etc. A thorough understanding of Salesforce Deployment Process and tools like ANT, Change Sets, and Force.com IDE.
• Experience in Delivering continuing Support in teh areas of SFDC configuration, administration, reporting, data migration, solution design and project co-ordination.Well versed with project development life cycle, System Business Process Analysis, Requirements Study, Fit-Gap Analysis and Post-implementation support.
• Good knowledge on Set up field service features according to client unique business needs. This includes installing teh Field Service Lightning managed package and Field Service Lightning mobile app.
• Experienced in requirement gathering and estimating teh hours of work based on teh requirement from teh client and maintaining teh quality documents for all teh work done till teh end of teh cycle.
• Experienced in Testing apps by appending multiple components to a Lightning Application theirby deployed Applications from Sandbox to Production.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.

TECHNICAL SKILLS

Salesforce Technologies: Force.com Web Services API, Apex Classes, Apex Trigger, Visual Force, SFDC Eclipse Plug-ins, Force.com IDE for Eclipse, Apex deployment Tools, Force.com Explorer, Service cloud, Sales cloud, Community cloud, Marketing cloud, Data Loader, Salesforce.com customizations like Workflow Rules, Steel brick CPQ, Apttus CPQ, Role Hierarchy, Validation Rules, Journey Builder, Automation Studio, Email Studio, REST API, App Exchange, Social Studio. Formulae, Custom objects, Page Layouts, Record Types, Process Builder, Translation Workbench.

Lightning Frameworks: Lightning Web Components (LWC), Salesforce Lightning Design System, Aura Framework.

Operating Systems: Windows 98/2000/XP/2003/vista/2007.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector. Informatica Cloud Connector, Outlook connector.

Web Development: Web Services, XML, HTML, XHTML, CSS Dreamweaver, Java Script, AJAX, PHP, Servlet, Bootstrap, JQuery, Angular 2,4&6, ReactJS, NodeJS, OOD.

Languages: C, C++,Java, Java Script, SQL, Apex.

Databases: Oracle 10g/9i, SQL Server 2008/05/2000, MYSQL. Oracle, MS Access, Microsoft SQL Server, SQL & PL/SQL.

IDE: Eclipse, Net Beans, Visual Studio

PROFESSIONAL EXPERIENCE

Confidential, California

Sr Salesforce Developer

Responsibilities:

• Involved in requirement discussions with business team. Designed Technical Specification Document based on teh requirements and teh Existing Systems.
• Part of a team which is responsible to implement, develop, customize, test, deploy and integrate teh salesforce Sales cloud, Service cloud applications by ensuring it meets business needs. Agile Development Methodology was followed for teh implementation
• Created modernEnterprise Lightning AppscombiningLightning Design System, Lightning App BuilderandLightning Component features.
• Experience in creating Lightning Components and used lightning Design System to convert existing Visualforce pages to lightning components.
• Upgradedsome Apps fromSalesforce Classic to Lightning Experienceto develop rich user interface and better interaction of pages.
• Worked onSalesforce1 Platformto build Mobile App by enablingLightning Componentsfor use in Salesforce1 mobile platform to make Lightning Application mobile.
• Created Field Service Lightning Set up for multi-level service territories dat represent teh regions where your agents and technician can work.
• Track teh location and status of your product inventory, warehouses, service vehicles, and customer sites with Field Service Lightning.
• Worked on field service lightning for teh live chat agent and for service call outs. And Implemented service cloud functionality like case management, field service management.
• Responsible for all teh activities related to configuring Data Loader, Uploading data in CSV files into Salesforce.com and checking teh correctness of teh data.
• Worked on embedding teh wave dashboards into Visualforce pages and lightning using lightning web components and App Builder.
• Retrieveddata on certain functionality using Third-Party API’sanddisplayedin teh lightning component.
• Created multipleLightning Components, addedCSSandDesign Parametersdat makes teh Lightning component look and feel better.
• LeveragedAPEX Controllerto make a call forexternal requeststo retrieve data from various API’s and displayed them on to teh component.
• Used Field Service Lightning (FSL) enables businesses to unite customers, connected devices, agents, dispatchers, and employees in teh service field with one powerful service platform dat delivers a seamless customer experience with field service.
• Updated theAPEX ControllerandHelper functionsregularly making theComponent Context Awareas per business requirement.
• Also Involved in developingSalesforce Lightningapplications using Lightning Components, Controllers and Events and used custom CSS in teh components.
• Used refined global search inLightningby developing Apex classes and Controllers.
• UsedSOQLandSOSLstatements within Governor Limits fordata manipulationneeds of teh application using platform database objects.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Involved in using lightning, Process Builder and Workflows. Worked on customization of visual force to have Lightening Experience for desktop and mobile applications.
• Worked on Salesforce.com based development enhancements and implemented lightning applications from teh scratch.
• Developed lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Formatting and migrating user data into LE, Implemented Salesforce Lightning Components within teh organization. Used Salesforce Lightning Design Systems (SLDS) components in teh Lightning Application.
• Created Public Groups, Queues, Permission Sets, Profiles, Users, Role hierarchy, Org-Wide Default Settings, Sharing rules, Formula fields, Workflow Rules - Email Alert, Field Update, Time-dependent Actions and Approval Process, Process Builder, Reports and Dashboards.
• Developed custom visualforce.com pages for communities. Implemented communities and built external pages.
• Enhanced communities by adding new fields, field sets using Salesforce lightning.
• Maintenance of installedManaged Packages worked on Visualforce Pages forLightning Experience, Alternates forJava Script Codes, Sharing Visualforce pages betweenClassicandLightning.
• Experience in Creating Lightning components and Lightning Applications. Experience in classic to lightning migration, lightning component creation, lightning out and lightning web components.
• Worked on Service Cloud Communities sharing business Process Extend them across offices and departments and outward to Customers and Partners.
• Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API.
• Worked onLightning Process builderflows, Connect API,Chatterandquick Action.
• BuiltLightning ComponentTab for Salesforce 1 Navigation and Custom Applications inLightning Experience.
• Usedfield level securityalong with page layouts inLightningto manage access to certain fields.
• Developed Analytics Cloud data using SAQL via Einstein analytics to build own app to access and analyze analytic cloud data.
• Used Community cloud to build deeper relationship with customers to provide better service and assist them through online.
• Integrated Customer Community Cloud with internal knowledge-base.
• Implemented theWeb ServicesthroughWSDLin teh Salesforce.com for outbound messaging.
• Worked onIntegrating SAPandSalesforcesystems usingSOAP and REST API's.
• Involved indaily standup meetings, Scrum. This resulted to bring good solution to teh business requirement.
• Testedapps by appending multiple components to aLightning ApplicationtheirbydeployedApplications fromSandbox to Production.

Environment: Salesforce.com Platform, Force.com, communities, Eclipse IDE, Community cloud, Lightning Experience, Web Services, Lightning Web Components (LWC),Workflow, Process builder, Data loader, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST.

Confidential, Chicago, IL

Salesforce lightning Developer

Responsibilities:

• Involved in requirement discussions with business team. Designed Technical Specification Document based on teh requirements and teh Existing Systems.
• Part of a team which is responsible to implement, develop, customize, test, deploy and integrate teh salesforce Sales cloud, Service cloud applications by ensuring it meets business needs. Agile Development Methodology was followed for teh implementation
• Managed Salesforce integration with existing systems and third-party providers. And Interacted with various Business users for requirements gathering.
• Utilized Salesforce Aura Lightning Experience Process Flows to automate Business process.
• Enhanced flows with teh help of custom logic and process builder.
• Implemented cross object field updates using lightning process builders and triggers. And Used lightning process builders for record creation as well as record updates.
• Built Proof of Concept (POC) for teh Inbound and Outbound modules to call teh third party vendor API's usingMulesoftand Java.
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download teh data from Salesforce.com platform database.
• Worked on Point and Click development and worked on SFDC implementation related to Salescloud.
• Developed Visual Force pages to change teh entire look and feel, tabs and views of teh Salesforce.com UI in accordance with teh company requirements.
• Worked on Lightning Experience TEMPhas evaluated complete Readiness report provided by Salesforce and redid teh work in Lightning sandbox and made sure everything is working.
• Integrated salesforce and CPQ application to automate fulfillment process.
• Strong Experience in Salesforce Lightning components design & designing compact layouts using Apex triggers, Page layouts, Visual force pages, workflows for Mobile platform.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Implemented Process Builder process dat utilizes invocable APEX methods and variables for cross-object actions.
• Configuresalesforceandmarketingcloudintegration user along with configuration insalesforce. Support teh EmailMarketingManager in teh development of new business requirements.
• Implemented communities and built external pages. Enhanced in Communities by adding new fields, field sets using Salesforce lightning.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Worked on agile scrum environment and world's first commercial Software as a Service (SAAS) application running in Marketing Cloud Computing Environment.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Developed new apps with teh Lightning App Builder and Lightning Components for sales reps to help them sell faster and smarter (Sales Cloud).
• Developed Analytics Cloud data using SAQL via Einstein analytics to build own app to access and analyze analytic cloud data.
• Integrated SFDC with Marketo Tool to make Marketing process easy to access Leads and opportunities.
• Implemented Service Cloud for customer service, including configuration of email to case, case assignment rules, managed migration and release of Service Cloud.
• Used Salesforce Marketing Cloud to create journeys using Journey Builder and sync data from Salesforce CRM to Marketing Cloud.
• Worked on Configuration and run triggers and API calls within teh Marketing Cloud (ExactTarget).
• Created UNIX shell scripting for periodic generation of reports. Strong experience inUNIX and Shell scripting.
• CreatedSOAPandRESTbased interfaces using MuleSoft’s Enterprise Service Bus (ESB) platform to deliver data efficiently.
• Experience in creating Lightning Components and used lightning Design System to convert existing Visual force pages to lightning components.
• Extensive experience on S controls, Visual force pages and Page layouts according to teh Business requirements.
• Used Community cloud to build deeper relationship with customers to provide better service and assist them through online.
• Created branded portals on community cloud for teh easy access and interaction of data on service cloud
• Integrated Customer Community Cloud with internal knowledge-base
• Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
• Performed data cleanup and/or Data migration to/from salesforce.com
• Tested apps by appending multiple components to a Lightning Application theirby deployed Applications from Sandbox to Production.

Environment: Saleforce.com platform, Agile, Scrum, Apex Language, Service Cloud, Community Cloud, Sales cloud, Visual force Pages, Dashboards, Data Loader, Integration, Mulesoft, lightning, Lightning web components(LWC), Aura framework, GitHub, HTML,CSS, Shell scripting, SOQL, SOSL Process Builder, Journey Builder, Apttus CPQ, Marketing cloud, Workflows Java Script, Workflow & Approvals, Reports, Lightning design system(LDS), Custom Objects, Custom Tabs, Email Services, Sandbox testing, data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Houston, TX

Salesforce Developer

Responsibilities:

• Worked with teh business group for requirement gathering throughout teh planning and implementation.
• Involved in detailed analysis of business and technical requirements and designed teh solution by customizing various standard objects of Salesforce.com (SFDC).
• Involved in creating gap analysis document, clearly identifying teh data, business process & work flows of teh organization with respect to salesforce.com implementation.
• Worked on S controls, Visual force pages and Page layouts according to teh Business requirements.
• Created profiles and implemented Object and field level security to hide critical information on teh profile users.
• Assisted Email to case, Web to case, customized case page layouts and case assignment rules.
• Executed security & sharing rules for Field, Record Level & Object for distinctive users at different levels of organization.
• Created multiple Lightning Components, added CSS and Design Parameters dat makes teh Lightning component look and feel better.
• Created many Lightning Components and server-side controllers to meet teh business requirements
• Developed lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages (immensely customized using HTML5 and CSS3 for intuitiveness) to develop custom business logic.
• Worked on integration of two instances using Apex REST API call-outs and parsed JSON responses provided by third-party systems connected via REST inside Apex classes.
• Integrated salesforce and CPQ application to automate fulfillment process.
• Experience with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ.
• Managed teh database for teh team's regions and performed basic administration, de-duping and cleanup procedures.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to teh users in teh Queue.
• Migrated data from external sources and performed insert, delete, upset, export operations on millions of records using data loader.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Managed search layouts and created page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created Page layouts to organize fields, custom links, related lists & other components on a record detail and edit pages.
• Used teh reporting feature to create Reports, Work Order Service Report as per teh Requirement.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Installed teh Call Center Applications and Allowed teh end users to maintain a track history of customers complaints
• Managed and deployed Salesforce.com CRM solution to multiple departments within teh organization.
• Performed data cleanup and/or Data migration to/from salesforce.com
• Designed and deployedCustom tabs,validation rules,Approval Processesand Auto-Response for automating business logic.
• Created mash up between Salesforce CRM and Gmail through Force.com AppExchange's Email integration engine.
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components.
• Responsible for source control and configuration management for managing source code and technical documentation.
• Assign Invoice numbers in different formats based on teh country using Custom settings and Apex code and push it to Conga Composer for Invoice generation.
• Createdworkflow rulesand defined relatedtasks, email alerts,andfield updates.
• Developed severalCustom Reports&Dashboardsdat are used by Business user and Managers.
• Implemented Data Loader through teh Command Line Interface to extract teh data from database.
• Configured Chatter for teh Users in teh Organization for collaboration.
• Created Email templates in Text, HTML and visual Force necessary for teh application.
• Developed visual Force pages with JavaScript and Apex classes.
• Written Apex Test classes to Unit test Apex classes before moving to Production.
• Created and maintained teh documentation for Design, Migration and Integration.
• Performed various testing including Regression, integration, System Testing.
• Designed System Configuration Enhancements (Dashboards, Reporting, Sharing Rules, Role Hierarchy, etc.)
• Deployed applications from Sandbox to Production.
• Deployed code across various sandbox using Force.com IDE, Change Set, Workbench and Force.com Migration tool, prepared package.xml for workbench and Force.com Migration tool.

Environment: Saleforce.com platform, Agile, Scrum, Apex Language, lightning, Visual force, CPQ Data Loader, HTML, Java Script, S-Controls, Workflow, Chatter, Dashboards & Approvals, Chatter, Visual force, Reports, page layouts Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox Data Loader, Eclipse IDE Plug-in, Windows 7.

Confidential, Troy, MI

Salesforce Developer/Admin

Responsibilities:

• Involved and Interacted with Businessusersforrequirements gathering, analysis and development.
• Communicated with teh development team and Project Manager daily to update teh status of teh project and to discuss teh user stories.
• Performed detailed analysis of business and technical requirements and designed teh solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visual force, force.com API, and web services.
• Worked on various Salesforce.com Standard Objects includingAccounts, Contacts, Reports, Dashboards, EventsandTasks. Agile Development Methodology was followed for teh implementation
• Developed variousApex classes,Controller classesandApex Triggersfor various functional needs in teh application.
• Developed variousCustom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles and Page Layouts and configured teh permissions based on teh organization hierarchy requirements.
• Designed and deployedCustom tabs,validation rules,Approval Processesand Auto-Responsefor automating business logic.
• DevelopedCascading Style Sheets(CSS)for creating TEMPeffects inVisual forcepages.
• Performed Web service Callout using teh Restful services with teh third party application Broad bean API.
• CreatedWorkflow rulesand defined relatedtasks, email alerts,andfield updates.
• Created mash up between Salesforce CRM and Gmail through Force.com AppExchange's Email integration engine.
• Worked on CRM platform environment of SFDC Sales Cloud and Service Cloud modules.
• ImplementedPick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to teh custom objects.
• Extensive experience on S controls, Visual force pages and Page layouts according to teh Business requirements
• Installed teh Call Center Applications and Allowed teh end users to maintain a track history of customers complaints.
• Created email templates and inbound emails usingVisual Forcefor clients and customers.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• EnabledChatterfor teh Organization and to TEMPeffectively communicate with teh users in teh Organization.
• Implementation ofData Loaderfor loading teh data.
• Performed data cleanup and/or Data migration to/from salesforce.com
• Merging of Salesforce instances
• Developed business documents for Salesforce.comCustom objects.
• Developed severalCustom Reports&Dashboardsto better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Expert in Salesforce Sales and Service cloud implementation.
• Provided thetrainingto Business usersabout teh system.

Environment: Data loader and Data management, Apex programming, Visualforce, Workflow rules and Approval processes, Dashboards, Sales cloud, Service cloud, workflows, Custom objects, Reports and Dashboards, Service cloud, Data Loader, Partner Portal, Custom Profiles, Page Layouts, Security Settings, Data Sharing Rules and sandbox.

Confidential

Salesforce Administrator

Responsibilities:

• Created relationships among objects using Lookup and Master-detail relationships.
• Designed, Implemented and deployed teh Custom objects, Page layouts, and Custom tabs to suit to teh needs of teh application.
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Created various Profiles, Roles, Page Layouts, and Record Types and configured teh Permissions based on teh Organization hierarchy requirements.
• Implemented Data Loader through teh Command Line Interface to extract teh data from database
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created and maintained teh documentation for Design, Migration, Integration and Training
• Involved in deploying applications from Sandbox to Production.
• Developed Custom Reports and Dashboards as per given requirements.
• Wrote Custom Formula fields and Validation rules.
• Created rules to assign incoming Leads to appropriate queues and users.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.

Environment: Force.com IDE, Apex Classes, Apex Triggers, Visualforce pages, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, Workflow & Approvals, Web Services