SUMMARY

• 8 years of IT experience across various domains and over 4+ years of experience in Salesforce.com CRM platform using administration, development, integration, deployment, lightning component development and 3+ year of experience in Java/J2EE.
• Involved in various stages of Software Development Life Cycle (SDLC) including requirement gathering, analysis & architectural design using Agile, Waterfall and hybrid methodologies.
• Good knowledge and experience in Sales cloud, Service cloud, Marketing cloud and Analytics cloud.
• Worked wif Data loader For Data loading activity over Different Sales Force Objects.
• Created integration wif Apttus CPQ and CRM applications and automating processes on salesforce platform.
• Good understanding of salesforce architecture wif classic and lightning user interface and experience wif sales cloud, service cloud, marketing cloud, and community cloud
• Designing and deploying solutions dat optimized the Sales cloud and Service cloud functionality and lead to the implementation of these solutions.
• Configured and Maintain User Profiles, Sharing Rules, Role Hierarchy, Security, Password Policies, Object Level Security and Record Level Security. Experience in working wif Salesforce.com sandbox Integration and production environments
• Managed the Contract Management and Order Management (Quote to Cash process) using the Apttus CPQ & CLM Application App Exchange tool.
• Proficient knowledge on Apex development in creating Custom Objects, Custom Tabs, Custom Fields, Triggers, Bulk Triggers, Apex Classes, Master - Detail relationships, Validation rules, Workflows, Standard Controllers, Custom Controllers and Controller Extensions, Visualforce pages, Test Classes.
• Extensive knowledge on salesforce Setup menu, Configuration, Custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform
• Extensively exposed to creating Objects, Fields, Page Layouts, Record Types, Workflows, Approval Processes, Escalation Rules, Assignment Rules, Validation Rules, Email Services, Apex Controller classes, Batch processes, Schedulable classes, Triggers, Test classes, Data Migration activities, WSDL, Roles, Profiles and other standard functionalities
• Extensively worked on Jenkins by installing, configuring and maintaining for continuous integration (CI) and for End-to-End automation for all build and deployments.
• Used Salesforce Lightning Design System (SLDS) for developing Lightning Components, Actions, Event and Server-Side Controller.
• Experience in GitHub, Jenkins, and Ant for version control and traceability usage.
• Creating Lightning Components and used Salesforce SLDS to convert existing Visualforce pages to lightning components.
• Created Apex methods for the lightning controller and halper methods to perform DML operations on the case records.
• Worked on building and embed Lightning Components in Visual force Page by using new Lightning Out feature by event-driven programming.
• Was involved in building Lightning Component using the aura framework.
• Good experience in developing salesforce Lightning Apps, Components, Controllers and Events.
• Proficient wif standard SFDC processes & tools, installing & managing AppExchange applications, workflows, data migration/change sets and developed custom web services such as SOAP, REST API’s, Bulk API and Metadata API for handling inbound and outbound calls to external web services.
• Hands on experience in TEMPeffectively managing all the organization security related issues such as Session Management, Login History, Login Access Polices, Reset Passwords, Grant Account Login Access, Reset Security Token and View Setup Audit History.
• Strong organizational, verbal, written communicational, interpersonal skills, problem-solving skills and capable of new technologies and successfully apply them in the projects and operations.

TECHNICAL SKILLS

CRM tools: Force.com

Salesforce.com Development: Apex language, Apex Triggers, Apex Classes, Apttus CPQ & CLM, Controllers & Extensions, Apex REST & SOAP web services, SOQL, SOSL, Visualforce (Pages, Components & Controllers).

Salesforce.com Administration: Reports & Dashboards, Validation rules, users, roles, profiles, deployment (change sets), workflow rules, approval process, sandbox refreshments, apex data loader, import wizard, packages, custom apps, custom labels, sharing settings, communication templates

Lightning Development: Salesforce lightning design system, lightning components, aura framework, JavaScript controllers, server-side controllers

Tools/Utilities: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

Languages: Apex, Ajax, Java, JSP, XML, HTML, CSS

Databases: Force.com DB, Microsoft SQL Server

PROFESSIONAL EXPERIENCE

Confidential

Analyst, Production Support Executive, Developer, Senior Developer

Responsibilities:

• SME for Sales Work Bench and Siebel International CRM applications under Confidential Healthcare GAMS support project. (4 Years of Experience)
• Developer / Production support contact Person in Sales force and Apttus CPQ based sales application for GEHC at client location. (4 Years of Experience)
• Techno-functional support solution Architect for Sales Work Bench & Sales Force Apttus CPQ. 
• Involved in post go-live support for Sales Work Bench Phase2,3,4 releases & Apttus CPQ Global Releases.
• Providing solution to the various issues and incidents raised by client in the form incidents and Problem Tickets.
• Testing Support as per the needs of the business for Both CRM applications.
• Preparation of Setup docs and Standard Operating Procedures (SOP) for the business users.
• Setup of different automated process using Linux for sales work bench application to improve the Business outcome and Proactive monitoring as new Ideations.
• Interacting wif the client and understanding their problems /requirements.
• Taking part in closing activities of the client on a monthly, quarterly and yearly basis. Also supported for the yearly roll-over process for the business.
• Knowledge sharing sessions and creation of technical and functional training documents.
• Monitoring several interface connectivity wif Sales work Bench & Sales Force Apttus CPQ applications, Understanding the Gap in flow and resolving them in timely manner (SFDC-SWB, SFDC- Apttus, Apttus-EOM, IM05-Apttus, UCM-SWB, SWB-PEGA, SMART DESK-SWB, SWB-EOM) & Apttus wif