SUMMARY

• Certified Confidential Developer/Administrator over 8 years of professional experience and 6 years in Confidential .com CRM Platform.
• Configured, implemented, administered and maintained teh Confidential .com.
• Possesses comprehensive understanding on SFDC full life cycle implementation experience with Sales Cloud and Service Cloud Platform.
• Experience in working as Senior Confidential Developer includes monitoring teh team activities and experience in offshore - onsite and vendor - client model.
• Experience in using Microsoft Visual Studio, Rally, JIRA tool and Kanban Board.
• Expert in implementing Security, Sharing Rules, Profiles and Permission sets at object, field and record level for different users at various levels of organization.
• Excelled in working with various Confidential .com standard objects like Accounts, Contacts, Leads, Opportunities, Cases, Campaigns, Reports and Dashboards.
• Worked on Validation Rules, Workflows, Approval Process and Process Builder.
• Automated Business process by configuring Approval Process, Assignment rules for Leads and Cases.
• Proficient in analyzing business requirements, Entity Relationship Diagram (ERD) and implementing them to Confidential objects, master-detail relationships, lookup relationships.
• Effective employment of Data Loader, Import Wizard and Work bench for data migration and management in bulk.
• Maintained teh Confidential platform by monitoring teh support tickets, user issues and employee workflows.
• Good at other administrative tasks such as setting up audit trail, field history tracking, creating Email Templates and list views.
• Working noledge in generating Report Types, Reports and Dashboards to analyze teh data in Confidential .
• Installed Apps from AppExchange DocuSign and Dupe Blocker.
• Configured and maintained User Security Permissions in compliance with organizational needs.
• Experience of using Lightning Components and complete noledge of Aura Framework.
• Knowledge on Confidential Lightning and Lightning App Builder.
• Experience with analysis, implementation, deployment and testing of enhancement and new work requests as per Software Development Life Cycle (SDLC) and worked with agile methodologies.
• A team player with strong work ethic, a positive attitude and ability to make teh best use of individual resources. Committed to excellence, and with strong problem-solving, analytical skills and communication skills.

TECHNICAL SKILLS

Confidential Technologies: Confidential CRM, Lightning Application, Workflows & Approvals, Formulas, Validation Rules, Email Templates, Roles & Profiles, Dashboards, Reports, Custom Objects, Custom Tabs, Flows, Apex Classes, Apex Triggers, SOQL, SOSL.

Confidential tools: Force.com Platform (Sandbox and Production), Data loader, AppExchange Packages.

Web Technologies: HTML, CSS, XML

Languages: Apex, C, C++, Java, PL/SQL

Databases: Oracle, MS SQL Server, MySQL, MS Access

Operating Systems: Windows Variants, UNIX.

Office Tools: MS Excel, MS Word, Outlook, One Note.

PROFESSIONAL EXPERIENCE

Confidential, SF, CA

Confidential Developer/Admin

Responsibilities:

• Performed teh role of Confidential Developer and interacted with various business user groups for gathering teh requirements for Confidential .com, Lightning and CRM implementation.
• Involved in Confidential .com Application Setup activities and customized teh apps to match teh functional needs of teh organization.
• Worked with Einstein Analytics BI Tool of Confidential to visualize teh business flow through Datasets, lens and Dashboards.
• Worked with Integration Web Services and generated quotes with Apttus CPQ.
• Written apex classes to make an outbound integration to external application by generating necessary apex stubs from WSDL using WSDL2Apex.
• Used HTTP Callout using JSON to fetch records/data from other system and display them on teh fly in teh Visualforce Page each time teh page opens.
• Configured Reports for custom objects and associated them to Dashboard.
• Worked on batch apex and schedule apex for automation of teh business process and to do teh bulk updates.
• Integrated with Confidential by using Marketing cloud connector (V5).
• Created Lightning Web Components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.
• Efficient in monitoring Apex asynchronous processing using future methods, batch apex, controlling processes with Queueable apex and scheduling jobs using apex scheduler.
• Developed dynamic visual force pages using Java script and Ajax toolkit.
• Developed Custom Objects with new Custom fields, Tabs, Components and developed visual force pages based on teh end user requirement.
• Proficient in Data Migration from Traditional Applications to Confidential using Import Wizard and Data Loader Utility.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features, Field Service Lightning (FSL).
• Worked with SOQL, SOSL queries with Governor Limitations to store and download teh data from Confidential .com platform database.
• Implemented best practices to avoid governor limits by writing repeated code in triggers and apex Classes.
• Implemented Data Loader to load data from Marketing Cloud to Service Cloud.
• Worked on maintaining, integrating and configuring with Apttus CPQ.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications, Field Service Lightning (FSL).
• Improved teh code coverage from 60% to 90% at teh organization level for seamless deployment.
• Responsible for creating lightning aura components (LC) used in building lightning communities.
• Worked on Lightning Flows by using various flow elements such as Interaction, Logic and Data elements for custom case assignments.
• Developed Single Page Web applications using Angular JS, React JS, HTML 5 and CSS3.
• Developed Web Application using AngularJS Framework for teh single page applications and page responsiveness.
• Worked on deployment and implemented CI/CD process from Sandbox to Sandbox and sandbox to production by using GitHub and Gearset tool.
• Worked on Platform Events to connect business processes in Confidential and external sources through teh exchange of real-time event data.
• Implemented Confidential Lightning Web Components (LWC) for small set of users within teh organization, developed Lightning components and server-side controllers to meet teh business requirements.
• Designed, Built and supported Einstein Analytics apps, dataflows, datasets, lens, dashboards.
• Experience in Configuration by creating Validation Rules, Workflow Rules, Process Builders and Approval Process.
• Developed visual Force pages with JavaScript and Apex classes.
• Extensively worked on Customization by writing Apex Triggers and Apex Classes.
• Worked on Rollup Helper package from AppExchange and improved teh performance on loading teh bulk records.
• Created and used Email templates in HTML 5 and Visual force.
• Experience on Propel AppExchange package which is platform for future brands that uniquely combines Product Lifecycle Management (PLM), Product Information Management (PIM).
• Responsible for translating teh custom labels, picklist values and other components from English to French, Spanish by using Translation Workbench.
• Setup, maintain and optimize Email marketing campaign utilizing Exact Target/ Confidential Marketing Cloud.
• Developed component using Lightening Aura Framework which also include client-slide Angular JS.
• Responsible for creating teh data sets and prediction of an image using teh Einstein Object Detection.
• Responsible for reading teh raw data from Einstein Object Detection API response and storing teh Out of stock data into Confidential .

Environment: Saleforce.com platform, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Data Loader, Relationships, Workflows, JSON, Apex Classes, Triggers.

Confidential, Newark, DE

Confidential Developer / Admin

Responsibilities:

• Worked on preparing Technical Design Document.
• Worked on Agile Process.
• Worked on creating Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.
• Developed and executed marketing campaigns using Marketing Cloud's Email Studio.
• Written apex unit test classes for Trigger, Apex classes to meet 75 of code coverage to migrate to Production instances.
• Experience with Commerce Cloud product services and improve Customer's impact.
• Responsible for weekly and monthly data export, updates, and backup for teh organization.
• Performed Administrative activities using Apex data loader, import wizard to Inset, Update, and Import data from Microsoft Excel into Confidential .com.
• Creating Report Types, Reports and Dashboards.
• Integration of Sales Cloud with external information systems using SOAP API Web Services.
• Performed data cleanup and Data migration to/from Confidential .com
• Experience in implementing Confidential .com CRM applications, develop complex applications, delivering user training, architectural and package implementations on Commerce cloud B2B.
• Expertise in Apttus CPQ and Integration with SharePoint, ETL and Informatica.
• Developed Custom business logic using Apex (Classes, Triggers, Components, JavaScript's, CSS3, and HTML5), Visualforce Pages and Controller Classes for various functional needs.
• Perform administration tasks as needed, managing custom fields, integration and data clean up.
• Designed, implemented and deployed Custom objects, custom tabs and fields.
• Experience in integrating with external systems using SOAP API, Rest API.
• Experience in working with call in and callouts API’s.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Has good understanding and noledge of teh functionality of Web Services for SOAP API.
• Creating Public Groups, Queues, Permission Sets, Profiles, Users and Security Settings based on role hierarchy.
• Worked on writing Apex Triggers and Apex Classes, Batch Apex, Scheduled Apex.
• Experienced in teh designing UI using Visual Force Pages.
• Migrating Meta data from one sandbox to another sandbox using Force.com IDE tool, Change Sets and Eclipse.
• Writing teh Test Scripts for various scenarios.
• Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, SOQL, SOSL.

Confidential - Dallas, TX

Confidential Developer/Administrator

Responsibilities:

• Worked on preparing Technical Design Document.
• Worked on Agile Process.
• Worked on creating Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.
• Written SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers to retrieve optimized data from sObjects.
• Extensively involved in Data Migration from three legacy systems to Confidential .
• Responsible for weekly and monthly data export, updates, and backup for teh organization.
• Performed Administrative activities using Apex data loader, import wizard to Inset, Update, and Import data from Microsoft Excel into Confidential .com.
• Built teh Confidential instance from teh ground up including more than 200 Custom Fields, Custom Objects and relationships.
• Creating Report Types, Reports and Dashboards.
• Experience in integrating with external systems using SOAP API, Rest API.
• Experience in working with call in and callouts API’s.
• Customized Page Layouts for Confidential .com Standard and Custom objects.
• Has good understanding and noledge of teh functionality of Web Services for SOAP API.
• Creating Public Groups, Queues, Permission Sets, Profiles, Users and Security Settings based on role hierarchy.
• Worked on writing Apex Triggers and Apex Classes, Batch Apex, Scheduled Apex.
• Experienced in teh designing UI using Visual force Pages.
• Migrating Meta data from one sandbox to another sandbox using Force.com IDE tool, Change Sets and Eclipse.
• Writing teh Test Scripts for various scenarios.
• Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.

Environment: SFDC, Apex, Data Loader, Force.com, Workflows & Approvals, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential

System Administrator

Responsibilities:

• Involved in various activities of teh project, like information gathering, analyzing teh information, documenting teh functional and non-functional requirements.
• Performed administration activities such as setting user accounts, roles, access, and privileges.
• Optimized teh priority advantage process to track new customers and their renewal process.
• Trained priority advantage coordinator on how to use dis system (number of new priority advantage customers went from 4 +).
• Optimized teh use of conference rooms with ms-exchange for manager’s/supervisors meetings.
• Lead Administrator for system level performance optimization and system monitoring.
• Performed custom application changes in development, validation or equivalent testing environment, and production environments.
• Initiated backup process, data recoveries and other disaster recovery contingencies.
• Collaborated with Systems Team to create and update security audit measures for all systems.