SUMMARY

• 7+ years of experience in information technology with experience in all teh phases of SDLC (Analysis, Design, Development, Administration, Testing, Implementation and Support) in various software Applications using Salesforce (CRM) and J2EE.
• Experience with Salesforce.com CRM technology as an admin and developer. Worked in various project environments like Customer Portal, E - commerce website, Healthcare.
• Experience with API management implementing teh Metadata API’s by managing teh changes and deploying teh changes to production through Sandboxes.
• Developed Visualforce pages, Visual flow using Apex Programming on Force.com Platform and expertise in designing Custom fields, custom reports, report folders, report extractions to various formats, Snapshots, Dashboards.
• Experience working with Force.com IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
• Strong SFDC noledge and experience in salesforce.com configuration of service cloud, sales cloud with an emphasis on service cloud solutions.
• Solid experience with Salesforce AppExchange Apps, configuration and user security permissions in compliance with organizational needs.
• Experience in Web Services and implemented SOAP, REST and METADATA API ’s for Cloud integration requirements and marketing cloud.
• Exposure to all stages of Software Development Life Cycle (SDLC) and Strong noledge on Customization, Administration setup, Apex, Visual force.
• Designed junction objects and various advanced fields like Controller/dependent picklist, Custom Formula Fields, Field Dependencies, Validation Rules, work flows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation are implemented according to application requirements.
• Expertise in Salesforce Integration & Data Migration and experience in SFDC.
• Development in implementing VF Customization, Force.com IDE, SOQL, and SOSL.
• Experience in integration of salesforce using Apex, Visualforce, REST API, Lightning UI and Governor limits and also integrating salesforce with teh third party applications like Java, GITHUB, Jenkins and Oracle.
• Good noledge on Apex development in creating Custom Objects, Tabs, Bulk Triggers, Apex language, Classes, Force.com API, Apex Scheduler, Batch Apex, Standard Controllers, Custom Controllers and Controller Extensions.
• Excellent understanding of Org hierarchy, Roles, Profiles, Users, object level security, field level security, record level security and sharing rules.
• Expertise in Lightning App builder (Salesforce1) and implemented new application based on lightning to have compatibility of teh app in mobile, Tab and desktop versions and developed Lightning component framework.
• Good noledge in various technologies like Web Services, XML, AJAX, JQuery, JavaScript, apttus CPQ.
• Had great noledge and hands on experience in marketing cloud builders and studios.
• Experience with Agile, Waterfall and Scrum methodologies in various project implementations with great communication and Presentation skills.
• Creative, look at detail in nature and believe in root cause methodology.

TECHNICAL SKILLS

Salesforce Development: Apex Language, Apex Trigger, Apex Class & Apex Web Services, Lightning component Framework, Visual Force (Page, Component & Controllers), SOQL, SOSL, HTML, Java Script, XML.

Salesforce Administration: Manage Users, Roles, Profiles, Validation Rules, Workflow Rules, Approval Process, Process Builder, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Reports, Dashboards, Portals (Customer and partner), Sharing Settings, Communication Templates, Sandbox Refreshments, Deployments (Change sets).

Tools: Eclipse, Visual Studio, Force.com IDE, Workbench, Force.com Explorer, Force.com Data Loader, Excel Connector, JIRA.

Languages & Web Development: Apex, Java, C, C++, JSP, XML, HTML, CSS, jQuery, Visualforce, JavaScript.

Version Control Tools: Source Tree, GITHub, TortoiseSVN.

Databases: Oracle 10g/9i, SQL Server 2008/05/2000, MYSQL.

J2EE Specifications: JSP, Servlet, JDBC, EJB, Design Pattern, Struts, Spring, Hibernate.

ExactTarget(Marketing Cloud): Journey Builder, Automation Studio, Email Studio, REST API, App Exchange, Social Studio.

PROFESSIONAL EXPERIENCE

Confidential, Marlborough, MA

Sr. Salesforce Lightning Developer

Responsibilities:

• Performed teh role of Salesforce Developer in teh Organization.
• Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual Force pages as user interface
• Involved in creating and customizing Email template and configuring them to teh email alert within teh workflow rule for a standard/custom object.
• Interacted with Various business user groups for gathering teh requirements for Salesforce implementation and documented teh Business and Software Requirements.
• Involved in implementation and Design of Cases and Issue with Order Management and Product Return module.
• Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• Familiar with Salesforce latest product launches including Wave Analytic.
• Developed wave dashboards using Salesforce platform as teh backend.
• Design and develop solutions on teh Salesforce platform using Apex programming language, Visual Force and API (SOAP, Restful, Bulk) etc.
• Customization / development of Triggers, handlers and batch classes to achieve custom functionalities. (On force.com IDE). Building Test classes with TEMPeffective coverage.
• Experience in creating lightning pages and used Lightning Design System (SLDS) to convert existing Visualforce pages to lightning components.
• Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Involved in using Lightning, Process Builder and Workflows. Worked on customization of visual force to have Lightening Experience for desktop and mobile applications.
• Developed Visual Force pages to change teh entire look and feel, tabs and views of teh Salesforce.com UI in accordance with teh company requirements.
• Implemented Data Loader to load data from Marketing Cloud to Service Cloud.
• Constant involvement in exploring apex change apps and using teh apps wherever necessary. Used apps like Apttus, target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, Docusign etc.
• Strong Experience in Salesforce Lightning components design & designing compact layouts using Apex triggers, Page layouts, Visual force pages, workflows for Mobile platform.
• Created relationships among objects using Lookup and Master-detail relationships.
• Created various Profiles, Roles, Page Layouts, and Record Types and configured teh Permissions based on teh Organization hierarchy requirements.
• Managed and deployed Salesforce.com CRM solution to multiple departments within teh organization.
• Performed data cleanup and/or Data migration to/from salesforce.com
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Marketing Cloud, Java Script, Workflow & Approvals, Reports, Lightning design system (SLDS), Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Visual studio, Windows XP, GITHub.

Confidential, San Francisco, CA

Sr. Salesforce Developer

Responsibilities:

• Worked on various Salesforce.com standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Managed Salesforce integration with existing systems and third-party providers.
• Interacted with various Business users and Stack holders for requirements gathering.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Experience in creating lightning pages and used Lightning Design System (SLDS) to convert existing Visualforce pages to lightning components.
• Implemented custom Cascading Style Sheets (CSS) for Visual force pages.
• Developed custom Business logic using Apex Classes, Visual Force pages and Lightning components to build Page Block, Command Buttons, Action support.
• Design and develop solutions on teh Salesforce platform using Apex programming language, Visual Force and API (SOAP, Restful, Bulk) etc.
• Customization / development of Triggers, handlers, and batch classes to achieve custom functionalities and Built Test classes for code coverage.
• Hands-on experience in building complex SOQL & SOSL queries that obey govern limits.
• Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions.
• Part of a designing various MuleSoft flows that are integrated with salesforce.
• Developed various Custom Objects, Tabs, validation rules, formula fields.
• Involved in using Lightning, Process Builder and Workflows. Worked on customization of visual force to have Lightening Experience for desktop and mobile applications.
• Constant involvement in exploring apex change apps and using them wherever necessary. Used apps like Apttus, target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, Docusign etc.
• Worked on Apttus Proposal Management Managed Package, Manage teh cart from proposal object and generating teh Proposal/Quote.
• Experience working on all teh standard Functionalities of Apttus CLM package, X-Author word for templates, X-Author excel and Approvals.
• Created relationships among objects using Lookup and Master-detail relationships.
• Created various Profiles, Roles, Page Layouts, and Record Types and configured teh Permissions based on teh Organization hierarchy requirements.
• Managed and deployed solutions for multiple departments within teh organization.
• Performed data cleanup and/or Data migration to/from salesforce.com
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Lightning design system (SLDS), Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Visual studio, Windows XP, GITHub.

Confidential, Portland, OR

Salesforce Admin/Developer

Responsibilities:

• Developed various Apex classes,Controller classes, Apex Triggers and Batch classesfor various functional needs in teh application.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles and Page Layouts and configured teh permissions based on teh organization hierarchy requirements.
• Coordinated with IT development teams to build user stories, business requirements, and monitor data quality for data feed processes and Working with Marketing managers and converting their strategy into implementations using Marketing cloud Exact Target.
• Built marketing camping reports in Salesforce and utilize it as a main source of data to integrate with marketing cloud.
• Integrated custom HTML pages, AMP Script to capture Data directly into Salesforce using Marketing cloud Journey builders and mass email campaign blast.
• Developed Cascading Style Sheets(CSS)for creating TEMPeffects inVisual forcepages.
• Performed Webservice Callout using teh RESTful services with teh third party application Broadbean API.
• Created Workflow rulesand defined relatedtasks, email alerts,andfield updates.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to teh custom objects.
• Created email templates and inbound emails usingVisual Forcefor clients and customers.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Interacted with Business users for requirements gathering, analysis and development.
• Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, process builders, data validation. Implementing OOTB (Out of teh Box) Features.
• Agile Development Methodology was followed for teh implementation.
• Extensive experience on S controls, Visualforce pages and Page layouts according to teh Business requirements
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, J-query, Auto Complete widget, SOAP, REST and BULK API.
• Deployed applications from Sandbox to Production using change sets.
• Enabled Chatter for teh Organization and to TEMPeffectively communicate with teh users in teh Organization.
• Implementation of Data Loaderfor loading teh data. Performed data cleanup and/or Data migration to/from salesforce.com.
• Merging of Salesforce instances.
• Developed business documents for Salesforce.com Custom objects.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Expert in Salesforce Sales and Service cloud implementation.
• Provided teh training to Business users about teh system.
• Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment, Service Orders and Live agent chat module.

Environment: Sales Cloud, Service Cloud, Data loader and Data management, Marketing Cloud, Workflow rules and Approval processes, sandbox, workflows, Custom objects, Reports and Dashboards, Partner Portal, Custom Profiles, Page Layouts, Security Settings, Sharing Rules.

Confidential, GA

Salesforce Admin

Responsibilities:

• Created relationships among objects using Lookup and Master-detail relationships.
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Created various Profiles, Roles, Page Layouts, and Record Types and configured teh Permissions based on teh Organization hierarchy requirements.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Wrote Custom Formula fields, designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created and maintained teh documentation for Design, Migration, Integration and Training.
• Involved in deploying applications from Sandbox to Production.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
• Performed Data Migration from legacy system to Salesforce CRM.
• Configured various Custom Reports and Report Folders for different user profiles based on teh need in teh organization.
• Experience using Process builders to perform tasks, email alerts, and field updates for child records, invoking other process builders in a series of action and invoking apex classes from process builders.

Environment: Force.com IDE, Apex, VF pages, Roles, Profiles, Permission Sets, Sharing rules, Page layouts, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, Workflow & Approvals, Process builders