CAREER SUMMARY

• Business Analyst/Business System Analyst wif noledge and experience in various healthcare, financial and government contracting industries.
• Expert in business process engineering and software development life cycle including: analysis, design, development, testing and implementation of software applications.
• Coordinating and leadership roles in definingconcise documentation including product requirements/user stories, acceptance criteria, best practices documentation, and extensive experience in leading large and/or complicated businesssystems projects and/or tasks.
• Experience supporting the administration, configuration, and development of ServiceNow and similar platform tools.
• Experience on business process modeling, process design, IT Infrastructure Library (ITIL) and IT service management (ITSM) processes.
• Excellent technical writing and communication skills needed to create Business Requirements Document (BRD), Functional Specifications Document (FSD), Nonfunctional Requirements Document and Use Cases Specifications.
• Excellent team player to work in conjunction wif testers (Quality Assurance (QA)), developers and other team members in validation and testing of complex project scenarios and in the maintenance of quality standards of projects.
• Resourceful in solving complex problems; striving to ensure dat issues are resolved to the (stakeholder) satisfaction.
• Utilizing a task tracker to track different activities, suspense dates and activities associated wif the project.
• Hold weekly touchpoint meetings wif the client to discuss deliverables and current project progress.
• Conducting monthly meetings wif external stakeholders to ensure dat client expectations are met.
• Conducted deep - dive meetings wif the client and subject matter expert whilst documenting Action items addressed in the meeting.
• Able to think abstractly and learn new technology quickly.
• Experience in Capability Maturity Model Integration (CCMI) standards.
• Solid understanding of the software development process and methodologies.
• Strong oral,business, and technical writing skills dat allow for facilitation of meetings, presentations and requirements gathering sessions.
• Develop and present weekly and monthly status reports to clients detailing current work efforts and accomplishments.
• Experience in web content management.
• Work wif Sr Cloud Architect to create a cloud architecture proof of concept to propose to the Office of Information management and Technology (OIMT). Conduct independent research on cloud service providers to create a cloud Analysis of Alternatives (AoA).

TECHNICAL SKILLS

Requirement Management Tools: MS Visio, HP ALM, Quality Center, JIRA, ServiceNow, TFS, Azure DevOps

Databases: SQL Server, SQL, Oracle, TOAD

Operating System: Windows 7,Windows 8,Vista, Windows XP/2000Programming Languages SQL, Oracle, XML, HTML

Applications: MS Office Suite, Adobe Suite, CAPSIM and LexisNexis Sharepoint, Visual Studio

Testing Tools: Selenium, JAWS, WAVE

PROFESSIONAL EXPERIENCES

Confidential MD

Business Analyst/Scrum Master

Responsibilities:

• Create and maintain project management plans for IT data architecture
• Conduct research and collaborate on white papers based on propose industry leading solutions to address enterprise architecture needs and abide by federal enterprise architecture (FEAF)
• Review, discuss, and implement recommended paths forward stemming from research, risk analysis and performance/behavioral trends
• Amend white paper findings post review for data architecture presentations
• Work wif Sr Cloud Architect to create a cloud architecture proof of concept to propose to the Office of Information management and Technology (OIMT)
• Conduct independent research on cloud service providers to create a cloud Analysis of Alternatives (AoA)
• Identified applications to approve for test environment highlighting improvement opportunities user story
• Perform independent analysis of use case artifacts to establish as-is workflow and end goal cloud integrated workflow
• Schedule and conduct meetings wif various FDA centers (product owners) to gather requirements and use cases
• Conduct weekly client status meetings
• Follow up meetings wif vendors and FDA center leadership to communicate and execute delegated action items towards deliverable deadlines
• Conduct daily scrum stand up wif team members
• Update sprint specific progress in Jira Kanban
• Work wif cloud engineers to create test environments for proof of concept while refining environment configurations
• Demonstrate configuration limits and amend strategy to create prototype iterations
• Coordinate wif Sr Cloud Architect to develop proof of concept environment architecture stemming from prototype findings
• Provide strategy feedback and evaluation in sprint retrospective building trust and integrity wifin resources

Confidential, Washington DC

Lead Business Analyst/Project Manager

Responsibilities:

• Work wif business owners, Subject Matter Experts (SMEs), and management team to identify scope and to prepare BRD, Use Case, User Story, and Activity Diagrams to further develop technical requirements and/or functional specifications.
• Utilizing a task tracker to track different activities, suspense dates and activities associated wif the project.
• Hold weekly touchpoint meetings wif the client to discuss deliverables and current project progress.
• Conducting monthly meetings wif external stakeholders to ensure dat client expectations are met.
• Conducted deep-dive meetings wif the client and subject matter expert whilst documenting Action items addressed in the meeting.
• Participate in development of training materials for the new technology and organizing User Training.
• Documented business scripts after understanding the system thoroughly and translating them to the developers to help incorporate the current system features into the future system.
• Established TEMPeffective and collaborative project teams, facilitate/coordinate project work wifin and across business units, partner wif technical project lead as appropriate, ensure project deadlines are met and results are achieved as designed.
• Coordinated wif end-users to schedule and support UAT.
• Interface wif end-users and project business sponsors to determine, document, and obtain signoff on business requirements.
• Helping the team understand the importance of agile environment and its processes.
• Creating RTM for the product team to remove all impediments/hindrances in the developing and release process.
• Performed Gap Analysis and interacted wif SME’s, project managers, developers to conduct JAD sessions throughout SDLC to document products vision, establish project scope and resolve open issues.
• Facilitate scrum meetings (sprint review, sprint retrospective, sprint planning, sprint demo, daily scrum etc.) to ensure job responsibilities for the team are met.
• Creating Change Requests wif the aligned estimated cost based on their LOEs
• Interacted wif the QA managers for the regular update of the project.
• Environment: MS Visio, Quality Center, JIRA, Oracle, Windows, SQL, .Net, ServiceNow, Groupwise, Novell, IMS, Angular JS

Confidential, Woodlawn Maryland

Business Analyst III

Responsibilities:

• Leading meetings wif Centre for Medicare Services (CMS) helpdesks to understand their business needs.
• Working wif CMS in gathering requirements and configuring on enterprise level for CMS support desks.
• Configuring requirements from different helpdesks into enterprise wide solutions.
• Work wif business owners, Subject Matter Experts (SMEs), and management team to identify scope and to prepare BRD, Use Case, User Story, and Activity Diagrams to further develop technical requirements and/or functional specifications.
• Document product backlogs and user stories, guided by acceptance criteria and obtaining documentation signoff.
• Interface wif end-users and project business sponsors to determine, document, and obtain signoff on business requirements.
• Establish TEMPeffective and collaborative project teams, facilitate/coordinate project work wifin and across business units, partner wif technical project lead as appropriate, ensure project deadlines are met and results are achieved as designed.
• Experience in web content Management.
• Participate in development of training materials for the new technology and organizing User Training.
• Assisted wif user acceptance testing (UAT), developing and maintaining quality procedures, and ensuring dat appropriate documentations were in place, using ServiceNow.
• Helping the team understand the importance of agile environment and its processes.
• Train trainers for CMS Helpdesks in showing them how applications implemented are used.

Confidential, Washington, DC

Admin intern/Requirements Analyst II

Responsibilities:

• Worked wif business owners, SMEs, and management team to identify scope and to prepare BRD, Use Case, User Story, and Activity Diagrams to further develop Technical requirements and/or functional specifications.
• Documented business scripts after understanding the system thoroughly and translating them to the developers to help incorporate the current system features into the future system.
• Interfaced wif end-users and project business sponsors to determine, document, and obtain signoff on business requirements.
• Worked as a SME to ensure dat users understands the application and its business processes (workflow).
• Established TEMPeffective and collaborative project teams, facilitate/coordinate project work wifin and across business units, partner wif technical project lead as appropriate, ensure project deadlines are met and results are achieved as designed.
• Performed execution of test cases manually to verify the expected results.
• Handled and documented Jira tickets for any enhancement or update in the application.
• Conducted sprint planning based on new and backlogged requirements.
• Developed test cases for section 508 compliance testing.
• Interacted wif the QA managers for the regular update of the project.
• Developed & executed test scenarios for UAT.
• Environment: MS Visio, Quality Center, JIRA, Oracle, Windows, SQL, .Net, ServiceNow, Groupwise, Novell, IMS, Angular JS